Business & Technology
Paper data breaches in UK hit 11,141 over five years
More than 11,000 paper-based data breaches were reported to the UK Information Commissioner’s Office between 2020 and 2025, according to Officeology. Its analysis found employee data featured in almost one in five incidents.
The document management specialist reviewed ICO records on paperwork that was lost, stolen or incorrectly disposed of. It identified 11,141 incidents over the period, including 2,103 involving employee information such as personal identifiers, health details and financial data.
The figures point to a persistent form of data loss outside the usual focus on online attacks and system intrusions. Under the ICO’s classification, paperwork-related incidents are treated as non-cyber breaches because they do not involve a clear online or technological element linked to a malicious third party.
In 2025 alone, 1,820 paperwork breaches were reported to the regulator, the analysis found. Of those, 330 incidents, or 18%, involved employee data and could have affected as many as 28,000 workers, based on the size of the organisations involved.
Reporting delays
The analysis also highlighted repeated delays in notifying the regulator. UK GDPR requires organisations to report personal data breaches within 72 hours of becoming aware of them, but that deadline was missed in 41% of paperwork cases recorded in 2025.
That included 399 incidents reported a week or more after discovery and 351 reported between 72 hours and one week later. For breaches involving employee data, 39% of incidents, or 130 cases, were reported after the 72-hour deadline.
The information exposed most often was basic personal data, including names, addresses and dates of birth. In 2025, 708 incidents involved those identifiers, accounting for 39% of the year’s paperwork breaches, while health data featured in 23% of cases.
Among breaches linked to employee records, a third, or 112 incidents, involved the loss, theft or incorrect disposal of basic identifying information. This suggests routine administrative records remain a notable source of risk when physical files are mishandled.
Few investigations
Most reported incidents did not lead to a formal ICO investigation. Fewer than 5% of paperwork breaches recorded between 2020 and 2025 were escalated for formal investigation, according to Officeology.
In 2025, only 12 paperwork-related incidents were passed to investigation teams to assess what action, if any, was appropriate, down from 55 in 2024.
Last year, the ICO chose not to use its formal powers in 1,429 paperwork mishandling cases, instead providing guidance and advice. Only one incident involving employee data was formally investigated in 2025.
The steady level of incidents over the past five years suggests the shift towards digital systems has not removed the risks tied to physical records. Although many organisations have reduced their reliance on paper, remaining document flows still appear to create opportunities for files to be lost, left insecure or improperly discarded.
Officeology argued this leaves a gap in many security approaches, particularly where businesses have focused investment on digital protection while paying less attention to the storage, handling and disposal of hard-copy records.
Adam Butler, chief executive of Officeology, commented on the findings and offered advice on managing offline data security.
“Our analysis of ICO data has highlighted areas of concern, specifically businesses using paper-based systems.
While cybersecurity dominates the news, physical theft, loss or the incorrect disposal of paper records remains a significant risk to companies’ data security, including their own employees’ private information.
GDPR legislation, the legal framework that aims to protect the privacy and personal data of individuals, is technology-neutral and applies whether data is processed online or offline. It covers any filing system intended to be used in a searchable way.
Paper-based processes are inherently more vulnerable to human error. Adopting document management systems allows businesses to streamline workflows and store information in secure, centralised environments, helping organisations better safeguard data and maintain compliance,” Butler said.
Business & Technology
UK airline goes into liquidation after ‘rise in fuel prices’
The ongoing conflict in the Middle East between the US, Israel, and Iran has resulted in a recent spike in fuel prices.
Many airlines have felt the effects, and now Hertfordshire-based Ascend Airways has reportedly entered liquidation.
The UK company offered aircraft for other airline carriers, such as Tui Airways, Oman Air and Air Sierra Leone and operated at Southend Airport and Gatwick Airport.
UK airline Ascend Airways goes into liquidation
Ascend Airways is set to return its fleet of Boeing 737 Max 8s to lessors and surrender its air operator’s certificate (AOC), Flight Global reports.
The company was originally founded as Synergy Aviation as a small charter and management firm.
It was acquired by Avia Solutions Group in 2023 to serve as its primary UK-based operator.
It obtained its UK AOC two years ago and has been operating an all-737 Max 8 fleet.
Its inaugural commercial flight took place in April 2024, operating from London Southend Airport.
The ongoing Middle East conflict and the rise in fuel prices have resulted in a “challenging outlook” for the summer season, the carrier told Flight Global.
It said: “These external pressures have compounded the structural challenges of operating a UK AOC within the European [wet-lease] market.
“A lack of reciprocal wet-leasing rights for UK carriers, combined with a higher cost base, has made the UK certificate a more expensive and less agile option compared to EU AOCs.”
The airline describes its surrender of the AOC as “strategic” but said that it has met contractual obligations through the winter, or exited agreements in an “orderly” manner, and it is supporting employees ahead of its AOC return.
“By working closely with stakeholders, a managed wind-down of operations has been achieved to minimise disruption to customers, consumers and aircraft lessors,” it adds.
However, reports also suggest that the company has gone into liquidation, according to The Sun.
An insider said: “It’s gone bust today (April 28), we got the news this afternoon.
“We’ve all been given the letters that it’s all going into liquidation.”
They added: “It’s to do with the economy, we couldn’t get contracts, the UK is a lot more expensive than Europe.
“The fuel situation had a massive effect on it as well.”
Ascend Airways and Avia Solutions Group have been contacted for comment by Newsquest.
Several major airlines have already responded to this rise in fuel prices due to the conflict in the Middle East.
This has been done by increasing fares, adding or increasing fuel surcharges, and cutting flights.
UK airline Skybus announced previously that it had ceased all flights between Cornwall and London due to “the huge rise in the global cost of fuel” and “a significant drop in new passenger bookings”.
Ryanair CEO Michael O’Leary has also warned Brits to book their summer holidays “as quickly as you can” to avoid rising costs.
Airlines that have entered liquidation or administration in 2026 (so far)
Several airlines entered liquidation in 2025, according to the UK Civil Aviation Authority , including:
- Blue Islands Limited (UK) – November
- Air Kilroe Limited t/a Eastern Airways (UK) – November
- Play Airlines (Iceland) – September
Three airlines have entered administration or liquidation in 2026 (so far), resulting in the cancellation of more than 4,000 flights:
Airlines are not the only travel businesses affected, with four UK travel companies having also ceased trading in 2026, resulting in the cancellation of flights and holiday packages to destinations around the world.
The four UK travel companies that have closed down in 2026 (so far) are:
- Regen Central Ltd
- Gold Crest Holidays
- Asiara UK Ltd
- Simply Florida Travel Ltd
All four have ceased trading, according to Companies House, and have lost their Air Travel Organiser’s Licence (ATOL).
Have you been impacted by any flight cancellations or airfare price hikes caused by increased fuel prices? Let us know in the comments below.
Business & Technology
TomTom taps HowNow for skills-based learning shift
TomTom has chosen HowNow to support its move to a skills-based organisation, with the partnership centred on TomTom Academy, an internal learning platform for its workforce.
TomTom Academy launched in December 2024, with its full skills functionality rolled out in July 2025. The platform is intended to link employee development to changing business requirements as part of a two-year people strategy.
Based in the Netherlands, TomTom provides geolocation technology, including maps, real-time traffic information and navigation services, to carmakers, businesses and governments. The group employs more than 3,300 people worldwide.
A key factor in selecting HowNow was its AI-based skills-mapping technology, which is designed to give TomTom a current view of workforce skills and gaps while directing employees to relevant learning opportunities.
The partnership also reflects TomTom’s effort to reshape learning across the business by giving employees skills-led development paths aligned with shifts in customer demand and market conditions.
Other factors behind the decision included product alignment, integration with other systems and ease of use. The partnership also fits TomTom’s wider internal approach to work and employee development.
One early aim has been to widen access to content creation inside the company. Employees in different markets can now create learning materials for colleagues, broadening the flow of knowledge across the business.
For HowNow, TomTom joins its list of technology sector customers. For TomTom, the project forms part of a broader effort to organise learning around business needs rather than fixed roles.
Aneta Milosierna-Santos, People Product Lead at TomTom, said, “[HowNow’s] AI skills mapping functionality was a big selling point for us, as was the strong sense of partnership we felt during those initial conversations. Like TomTom, HowNow is an agile, fast-growth company…because of that, we could see their potential to evolve with us, and that really resonated.”
Milosierna-Santos also highlighted the platform’s effect on internal knowledge sharing: “In just a few short months, HowNow has enabled us to democratise learning. Any one of our employees, in any of our geographic markets, can now become an internal content creator. This is already multiplying knowledge across and between our employees at speed – and in a way that is quick and easy for them.”
TomTom’s Chief Human Resources Officer, Arne‐Christian van der Tang, linked the project to the company’s broader workforce model: “At TomTom, our people strategy is built around what we call the now of work – creating the conditions for our teams to have impact today. Academy gives us real-time visibility into skills across our organisation and enables our people to learn, grow and deliver value with agility. In a world where the pace of change is relentless, this partnership helps us stay responsive, flexible and focused on empowering TomTom’ers to do their best work, every day.”
Nelson Sivalingam, co-founder and chief executive of HowNow, described TomTom as a business moving towards a different organisational model: “TomTom is a progressive organisation that continues to create world-class products and services. By becoming a skills-based organisation, the company has demonstrated a strong commitment to its people and future success – and we’re delighted to be supporting TomTom on that journey.”
Business & Technology
Evri service update after UK delivery contractor firm shuts
After Old Windsor Logistics said it will no longer deliver parcels in Abingdon or Oxford on Wednesday, April 15, parcel delivery firm Evri has said service in the area is operating as normal.
In addition, the major business said it had been in touch with the more than 25 on-site drivers from Old Windsor Logistics who lost their jobs this month.
READ MORE: Evri statement as UK delivery firm contractor shuts with drivers fired
They have offered work to them and the chance to become Evri community couriers with a large proportion reportedly accepting the offer.
Old Windsor Logistics, which has its Oxford base at the Horspath Trading Estate in Cowley, had delivered parcels for Evri for seven years.
Daniel Sheehy, owner of Old Windsor Logistics (Image: Daniel Sheehy)
Announcing the end of the partnership, the owner of Old Windsor Daniel Sheehy said it was because his drivers were no longer earning enough money to maintain a living.
He said their rate per package delivery had been systematically cut since 2019.
“We cannot do it any longer,” the 35-year-old said.
He added: “Over the last two years they have systematically reduced and reduced the rate, and over the last three months they have dropped it even lower.
An Evri lorry (Image: Alamy/PA)
“I have said to them we need an injection to secure the business so I can pay the VAT and pay the drivers’ wages.
“We need a better rate so we can survive as a business.”
A spokesperson for Evri said they routinely review arrangements with their partners and are committed to working with them and supporting them in their service.
On April 15, the spokesperson added: “We routinely review our delivery model and third party relationships to offer continued service improvements and the best delivery choices for our customers.”
Old Windsor Logistics has a base at the Horspath Industrial Estate (Image: Google Maps)
However, Mr Sheehy claimed there had not been proper dialogue with the major Leeds-based delivery company since he first raised the issue last October.
He said: “It’s ridiculous. We do not want to ruin service for anyone. It’s just we are at a point where we cannot physically pay the drivers and carry on.”
The owner of Old Windsor Logistics added that the rate gets even lower when fines for their service are taken into account.
READ MORE: Evri parcel delivery disruption after Oxford firm collapses
Over the Christmas period these apparently totalled £7,600 and he said the system for allocating them was unfair, particularly for fines relating to picture proof for delivery.
The spokesperson for Evri added: “Independent data has recognised us as having the highest on-time delivery rate of all carriers and our dedicated community couriers are at the heart of our business.
“As we continue to grow, we continue to welcome new community couriers who our customers tell us provide a high standard of service.
“Keen applicants can express their interest on our website.”
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