Business & Technology
DXC launches OASIS AI platform for managed services
DXC Technology has launched DXC OASIS, a managed services operating model that combines human expertise with agentic AI. The platform is designed to give organisations a single view of technology operations.
The launch addresses a long-running problem for large enterprises managing complex IT estates across multiple suppliers and systems. Many executives and IT teams still have to switch between disconnected tools to assess performance, cost, risk and operational health, slowing decision-making and increasing operational risk.
DXC OASIS is positioned as an orchestration layer that sits across existing technology environments rather than replacing current tools. It brings together data, workflows and systems into one operating model so teams can align actions and decisions in real time.
The platform is intended to support a shift in managed services from reactive support to a more continuous operating model. It is also built to make actions traceable and insights explainable, which is likely to matter to organisations working under tighter governance and compliance requirements.
Operating model
At the centre of the offering is a combination of AI agents and human oversight. The agents are designed to interpret signals, identify patterns and take action in real time, while engineers and operators provide judgement and expertise for higher-value decisions.
DXC describes the platform as part of its Human+ approach, which embeds AI into service delivery rather than treating it as a separate add-on. That reflects a broader push across the IT services market to show that automation tools can work within existing operational structures instead of forcing large-scale replacement programmes.
DXC said the platform has been shaped by internal use and customer collaboration. OASIS was developed using its Customer Zero approach, in which the company tests products and methods in its own operations before taking them to clients.
The main elements outlined by DXC include unified visibility across technology estates, predictive intelligence and collaboration between AI agents and staff. The company said this should help organisations connect data across systems and providers, identify risks earlier and reduce the manual effort involved in routine operational tasks.
Market pressure
The launch comes as managed services providers face pressure to show clearer outcomes for customers dealing with ageing infrastructure, cloud expansion and stricter scrutiny over resilience. Many enterprise customers now run hybrid and multivendor environments that have grown over years, leaving them with siloed data and fragmented workflows.
That complexity has created an opening for vendors promising a more joined-up operational model. DXC’s argument is that enterprises need a layer that can connect different systems and present a single operational picture without requiring a wholesale rebuild of existing estates.
“DXC is defining a new category in managed services. We have decades of trust, experience, and delivering reliable outcomes for the world’s leading enterprises,” said Chris Drumgoole, President, Global Infrastructure Services, DXC Technology.
“But the way the industry delivers services today hasn’t kept pace with how enterprises actually operate. DXC is leading the shift to something better. With DXC OASIS, we’re moving to real-time, orchestrated agentic operations across the entire IT environment. Purpose-built for modern, AI-driven estates, it gives customers clear, continuous control over performance, helping them deliver increased business value,” Drumgoole said.
DXC’s technology leadership framed the launch around operational visibility and the link between IT performance and business outcomes. OASIS is intended to give IT leaders a real-time view of key performance indicators while reducing the burden of assembling reports and responding to alerts manually.
“DXC OASIS is context that never sleeps. With it, IT leaders can focus on leading their operations rather than chasing alerts or designing, building, and generating reports,” said Dan Gray, VP, Chief Technology Officer, Global Infrastructure Services, DXC Technology.
“AI Agents continuously operate with speed and precision alongside humans who provide judgement and expertise. DXC OASIS unlocks the connection between IT spend and tangible business results by delivering a holistic, real-time view of KPIs. At a time when moving faster and accelerating time to value is critical, DXC OASIS makes that a reality,” Gray said.
UK angle
DXC also cast the launch in the context of the UK market, where organisations face growing demands around security, resilience and regulatory compliance. That has increased pressure on service providers to offer more consistent operational oversight across cloud and infrastructure environments.
Andy Haigh, who leads Cloud & Infrastructure for DXC in the UK and Ireland, said the traditional managed services model is struggling to keep up with rising complexity and changing customer expectations.
“The UK managed IT services landscape is entering a new phase, forged by complexity explosion and renewed expectations around security, resilience and regulatory compliance,” said Andy Haigh, Head of Cloud & Infrastructure at DXC Technology UK&I.
“Traditional operating models are no longer sufficient as organisations redraw boundaries, innovate faster and demand consistent, secure outcomes across every interaction. DXC is reimagining mission critical services through DXC OASIS: not an add-on, but a platform inherently embedded in the delivery of modern cloud and infrastructure services. By combining agentic capabilities with human expertise, OASIS enables teams to cut through complexity and communicate what truly matters to different personas. It shifts operations from reactive to proactive, outcome-driven management, allowing operators to focus on high-impact decisions while the platform delivers scale, consistency and insight,” Haigh said.
The British supermarket chain Iceland closed its high street shop in Sheep Street, Bicester, in 2024.
Since the company’s Food Warehouse stores opened in the nearby Launton Road Retail Park, the site has remained vacant.
Now, Allen Planning Limited, acting on behalf of an applicant, wants to alter the front of the ground floor shop front to attract a new commercial tenant.
It submitted plans to Cherwell District Council, the planning authority seeking what it called the creation of ‘minor external alterations’ which would ‘not adversely impact the design of the building or the wider visual amenities of the area’.
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Amendments include a white render band in place of signage, slimline aluminium windows, a glazed fanlight, a new aluminium double door with fanlight, and a separate aluminium entrance door to the first floor, as previously approved under plans.
Changes to the two upper floors have already been approved, including installing replacement windows and five new infill panels.
The site sits within the Bicester Conservation Area, which is also within the newly pedestrianised ‘Sheep Street’ character area, which is characterised by predominantly three-storey buildings facing onto the main shopping street.
Comments are due until July 2 and the planning authority is set to make a decision by July 24.
SOFIAH NICHOLE SALIVIO
News Editor
CyberCube has partnered with Affinity Marketplace to integrate cyber insurance quoting into a single broker workflow, targeting the SME cyber insurance market.
The partnership combines Affinity Marketplace’s quoting process with CyberCube’s Broking Manager software, which provides information on a client’s cyber risk profile. The integrated setup is designed to help brokers discuss financial exposure and compare risk transfer options without leaving the same system.
SME cyber insurance has been held back by a lack of specialist knowledge, the challenge of explaining technical risk to smaller businesses, and the time brokers need to place cover. The integrated process is intended to reduce those points of friction for generalist brokers and their clients.
CyberCube’s Broking Manager generates reports on company-specific financial exposure, along with benchmarking data on policy limits and cover structures. Affinity Marketplace provides the digital environment where brokers can obtain automated quotes.
Nate Brink, Head of Broker Sales & Account Management at CyberCube, said the model addresses both economic and training challenges in the market.
“This strategic relationship between CyberCube and Affinity Marketplace solves the margin and education crunch that has long plagued the SME cyber insurance sector. By automating the quoting process directly alongside actionable exposure data within the same workflow, brokers can instantly demonstrate real risk without using complex technical jargon,” Brink said.
The approach allows brokers to stay within one system from the initial client discussion through to quotation. It also presents cyber risk in business terms that smaller companies can relate to when deciding whether to buy insurance and how much cover to take.
Founded in 2023, Affinity Marketplace focuses on digital distribution for specialty insurance. Its platform connects brokers and agents with managing general agents, carriers, and technology providers across quoting, binding, renewals, and carrier connectivity.
Andrew Suesserman, Co-founder of Affinity Marketplace, said: “Affinity Marketplace is all about giving brokers the tools they need to scale efficiently, and this collaboration with CyberCube does exactly that. We’ve combined rapid, automated cyber quoting with clear risk diagnostics in a single environment. This removes the complex jargon that usually stalls SME sales and gives generalist brokers the confidence to advise on exposures and limits like seasoned cyber specialists. We can’t wait to see our brokers leverage this to unlock new, highly profitable growth.”
Broker response
Wholesure, which uses the combined setup, said the integration has changed how its brokers and retail agents handle SME cyber placements. The brokerage cited a shortage of cyber specialists across the market as a barrier to broader take-up among smaller businesses.
Kevin Merchant, National Cyber Practise Leader at Wholesure, said: “With too few cyber specialists in the market today, closing the critical SME protection gap has felt like an uphill battle. Combining Affinity Marketplace with CyberCube has been an absolute game changer for our brokers, retail agents, and the insureds we protect. By utilizing Affinity Marketplace, our brokers gain instant access to seamless, efficient cyber quotes, eliminating the traditional friction of the placement process. Coupled with CyberCube’s robust financial loss impact and benchmark reports, our retail agents are equipped with the exact data-driven storytelling tools they need to educate insureds. We can present small business owners with clear, quantified evidence of their true financial exposure and show them how their peers are structuring their risk transfer.”
CyberCube was established within Symantec in 2015 and has operated as an independent company since 2018. It provides cyber risk analytics software to insurance institutions and has offices in San Francisco, New York, Chicago, London, and Tallinn.
The partnership is available through the Affinity platform.
David Lincoln who lives in Barton, said delivery problems have been ongoing for around five years.
The 73-year-old said: “You get it, then it goes away, then it starts again. It’s beyond a joke and getting ridiculous.”
Residents receive emails apologising for “resourcing issues” at the Oxford East delivery office.
But, Mr Lincoln claims two staff are still sent out on rounds and “take it in turns” to prioritise parcels one week, with letters left to the following week.
He said he has waited longer than his bank’s specified timeframe for a new card and missed hospital appointments because of delayed letters.
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With multiple health conditions, he says the uncertainty around when post will turn up is causing “growing anxiety”.
A Royal Mail spokesperson said: “We know how important it is for letters to arrive on time, particularly where they relate to hospital appointments.
“Our latest results show 92 per cent of letters arrive on time and more than 99% arrive within a week. However, some delivery offices can be temporarily affected by local issues such as sick absence.
“We list areas experiencing temporary disruption on our service updates page, which includes Oxford East Delivery Office. We are working to get services back to normal and, where mail is delayed, we aim to deliver it the following day.”
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