Business & Technology
BT Business & Accenture to deploy AI across services
SOFIAH NICHOLE SALIVIO
News Editor
BT Business has entered a multi-year partnership with Accenture to deploy artificial intelligence across its operations, focused on services for UK businesses and the public sector.
The work will extend BT’s existing use of AI in service management and operations. It will also draw on BT’s network data and insight platforms, while building on its existing relationship with ServiceNow, BT’s core service management platform.
Under the arrangement, BT plans to introduce AI-led operational tools into customer-facing services, including systems designed to analyse faults and, in some cases, resolve issues automatically under controlled conditions.
In cyber security, the programme is intended to help BT identify and address threats and vulnerabilities more quickly. This has become more important as AI reshapes the security environment and accelerates the emergence of new risks.
The initiative also covers customer process redesign. BT plans to use AI-based journey mapping to reshape end-to-end customer processes across its business services division.
Operational shift
The agreement reflects broader changes in the telecoms sector, where operators are seeking new ways to automate service delivery, improve fault management and respond more quickly to customer demands. The industry has been under pressure to modernise operations while maintaining secure and reliable services for large organisations and public bodies.
Accenture pointed to its own research on the pace of that transition in telecoms. According to the findings, only one in five telecom providers are leading the shift to AI- and data-led operating models.
The research found that providers taking this approach report stronger customer loyalty, faster time to market, and better network fault detection and resolution times than their peers. The figures were 65% versus 48% for customer loyalty, 68% versus 39% for time to market, and 57% versus 39% for fault detection and resolution.
BT Business Chief Executive Officer Jon James said the partnership is linked to the company’s role in national infrastructure.
“BT has a unique responsibility in supporting much of the UK’s critical infrastructure. Working with Accenture, we are investing to bring our customers the latest in AI-Ops capability, combined with our unique data and networks, to enhance the UK’s resilience as well as accelerating the responsible deployment of efficient and autonomous systems,” said Jon James, Chief Executive Officer, BT Business.
The programme is expected to affect managed services provided to both private and public sector customers. BT plans to use a mix of specialist delivery teams, automation and agentic AI in service operations across the customer lifecycle.
Partner roles
Accenture’s role centres on service management and the application of AI tools across BT’s managed services business. ServiceNow remains part of the set-up through the service management platform BT already uses.
Andrew McCaffer, who leads the BT account at Accenture, said the project responds to rising expectations for secure and uninterrupted services.
“As customer expectations increase and technology environments become more complex, enterprises are under increasing pressure to deliver always on, secure services. Accenture is supporting BT by applying AI responsibly at scale across its managed services business, drawing on deep industry expertise to strengthen resilience, speed up resolution and enhance the customer experience,” said Andrew McCaffer, Managing Director and Client Account Lead for BT, Accenture.
ServiceNow also outlined its role in the programme, highlighting the combination of BT’s network data, Accenture’s implementation work and its own AI systems.
“By combining BT’s unrivalled network insight, Accenture’s expertise in scaling AI across complex environments, and ServiceNow’s AI control tower for business reinvention, we’re making agentic AI a reality for BT’s customers. The difference will be tangible – fewer disruptions, faster resolution, more resilient services. Together, we’re setting a new standard for enterprise managed services, and redefining the telco marketplace,” said Damian Stirrett, Group Vice President and General Manager, UK & Ireland, ServiceNow.
Business & Technology
Primark to launch online delivery service, reports suggest
It comes after years of avoiding moving online with the closest service being its Click and Collect option which launched in 2022.
Customers can currently shop for some products online and ask for them to be delivered to their local Primark store, but the lack of online delivery options means they can’t receive their orders at their doors.
The retailer recently launched an app which allows UK customers to order items through the Click and Collect service.
Primark “knows it needs to go online”, according to sources speaking to The Times.
Newsquest has approached Primark for comment.
In April this year, Primark owner Associated British Foods (ABF) said it is to spin off its Primark retail business, breaking up one of the UK’s largest consumer businesses.
It came as Primark highlighted weaker trading in April as pressure from the Middle East conflict weighed on consumer sentiment.
UK High Street shops that no longer exist
Shares in ABF dropped lower in early trading as a result.
The company, which runs large food, sugar and agriculture operations, said it expects to separate Primark by the end of 2027.
Recommended reading:
The move comes after a significant review into the company structure in a bid to improve returns for shareholders.
Both companies are set to be listed on the FTSE 100 following the split.
Wittington Investments, the vehicle of Associated British Foods’ founding Weston family, is to keep majority stakes in both businesses.
Would you like to see an online delivery service become available at Primark? Tell us in the comments below.
Business & Technology
Lexsoft links T3 legal knowledge tool to AI platforms
SOFIAH NICHOLE SALIVIO
News Editor
Lexsoft has made its T3 legal knowledge management system accessible through the Model Context Protocol and introduced a Microsoft-based OpenAI vectorised indexer in T3.
The changes are intended to connect T3 with a wider range of artificial intelligence tools used by law firms and corporate legal teams.
T3 previously operated as a standalone knowledge management product. Through MCP, organisations can now connect it to MCP-compatible AI orchestrators and external legal AI platforms for knowledge search, retrieval and classification.
This allows legal teams to use T3 as a source of curated, reviewed knowledge documents within broader AI-driven workflows. Lexsoft says the system is designed to provide the exact contextual reference for any datapoint or text extracted through AI.
MCP access
T3 can now work with legal AI orchestrators including Microsoft Copilot, Claude and Gemini, as well as third-party platforms such as Harvey. The move reflects a broader push by legal technology suppliers to make knowledge repositories easier to use within generative AI tools rather than as separate systems.
For law firms and in-house legal departments, the main challenge is often not access to documents but access to reviewed material that can be trusted in day-to-day work. Lexsoft is positioning T3 as a managed source of legal knowledge rather than a route into broader stores of unreviewed files held in document management systems.
The new indexer is intended to change how users search that material. Traditional indexing typically relies on exact words or close variations, while vector-based search is designed to identify related concepts and interpret terms in context.
Lexsoft gave the example of recognising that “contract” and “agreement” may be closely related, while distinguishing between terms spelt the same but carrying different meanings depending on context. In practice, that could help lawyers retrieve more relevant precedents, clauses or know-how documents when phrasing varies across teams and jurisdictions.
Search changes
The new vectorised indexer is hosted within a customer’s own OpenAI tenant in the Microsoft environment. According to Lexsoft, this helps organisations meet security and data residency requirements while retaining control over indexed information.
Lexsoft also says it does not index customer data itself. Customers can keep their existing indexer or move to the new version, allowing firms to choose whether to adopt semantic search immediately or continue with their current set-up.
Lexsoft operates in the legal sector across Europe, the United States and Latin America, supplying software and business process services to law firms and corporate legal departments. Its broader product offering includes document management, knowledge management, practice management and customer relationship management.
The update comes as legal technology providers and large software groups compete to make AI tools more usable in professional services settings, where oversight, document provenance and auditability remain important. In that context, systems that can connect knowledge stores to AI assistants without moving data outside approved environments have drawn increasing attention from firms assessing how to deploy generative AI in legal work.
Lexsoft framed the changes around the role of human-reviewed knowledge in AI-supported legal workflows. It said T3 is intended to sit between raw document collections and user-facing AI tools, giving lawyers access to approved material within the tools they already use.
“By combining MCP functionality, advanced semantic search, and human-centered review, T3 now plays a critical role in supporting the current wave of AI-led transformation of working practices in the legal sector,” said Carlos García-Egocheaga, Chief Executive of Lexsoft.
“We are developing T3 so that the solution enables organizations to optimally use AI for knowledge management while ensuring safeguards through close human involvement and oversight. The best part is that through generative AI tools such as Copilot, Claude, and Gemini, or Harvey, T3 knowledge management is seamlessly embedded within the legal workflow. In effect, the solution becomes invisible. Lawyers can simply trust that they are accessing the best knowledge documents as a matter of course,” he said.
Business & Technology
Oxfordshire fish and chip shop closed and up for £28k sale
Smarts Fish and Chip Shop at 47 Oxford Street is listed as ‘temporarily closed’ online, the latest in a series of business changes over recent years.
The popular takeaway first shut in 2018 after the owners put up a sign saying they were on holiday and then, mysteriously, did not seem to return, and the property was repossessed.
READ MORE: M40 driver caught speeding at 116mph in Oxfordshire
It was then reopened and run as a successful family venture after a two year interval in 2020, taken over by Ana and Cristiano Barbosa.
The owners said customers were ‘chuffed to bits’ that the business was back as it was the only chippy around and enjoyed a good reputation in the area.
Smarts Fish and Chip takeaway in Oxford Street, Woodstock (Image: Google)
Now, however, Smarts is once again shut, and it’s being offered for sale to a new management team.
A listing online is offering the leasehold of the ‘fully equipped and fitted’ vacant fish and chip shop for sale at £28,000 plus VAT annual rent.
It is described as an ‘attractive double-fronted glazed frontage with excellent natural light’, as well as having a rear prep kitchen, potato prep area and basement storage.
READ MORE: Oxford University searching for missing historic statues
It also has an enclosed garden courtyard with a powered shed for ‘storage or ancillary use’.
The shop, which is around 1,230 sq ft, seats 32 covers in a dedicated customer seating area.
Previous owners explained the enduring popularity of fish and chips with locals and its prime spot for tourist footfall.
-
Oxford News4 weeks agoBanbury cake company with 400 year history shut down
-
Crime & Safety4 weeks agoBicester man denies sexually assaulting two young girls
-
Crime & Safety4 weeks agoBicester crash: Motorcyclist ‘seriously injured’ in hospital
-
UK News4 weeks agoStarmer says it ‘beggars belief’ he wasn’t told about Mandelson vetting failure as he faces Commons – UK politics live | Politics
-
UK News4 weeks agoTV tonight: Shetland meets CSI in a new drama about a disgraced cop | Television
-
Crime & Safety3 weeks agoYoung farmers club hosts fun farm competitions in Bicester
-
Crime & Safety4 weeks agoOxfordshire ‘hidden trap’ pothole leads to compensation payout
-
Crime & Safety4 weeks agoSainsbury’s responds to Oxfordshire customer anger
