Thames Water update amid Oxfordshire town’s burst water pipe

After it was reported that households in the OX29 area were running without water this morning (Tuesday, June 23), Thames Water has said the issue has been fixed.

At around 7.30am, the company said it was aware of an issue impacting customers in the Witney, OX29 area and was working on a solution.

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At the time West Oxfordshire District Council said it had been informed of the problem and encouraged people to check in on vulnerable neighbours, friends and relatives possibly impacted.

However, now, it appears the issue has been fixed.

At 2pm, a spokesperson for Thames Water said: “We are pleased to confirm that repairs to the burst water pipe at Poffley End Lane have now been successfully completed, and water supplies are being restored to affected customers.

“As water returns to the network, you may initially experience lower water pressure than normal.

“This is expected while the system recharges and pressure gradually builds back up across the area. Your water supply should continue to improve throughout the afternoon.

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“If you live in a block of flats and are still experiencing issues once supplies have returned, you may need to contact your managing agent to arrange for any internal booster pumps to be checked and reset.

“Often when your water returns it may be discoloured at first (rusty, white or milky in colour), this is normal.”

They added: “We are sorry for the disruption caused and appreciate your continued support.”