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Royal Mail to scrap second-class post deliveries on Saturday

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The delivery business is scrapping Saturday deliveries of second-class post.

The change is part of a wider overhaul and a £500 million investment plan aimed at meeting delivery targets.

Under the new letter delivery model, second-class letters will be delivered every other weekday.

Royal Mail set to scrap second-class post delivery on Saturdays

Alistair Cochrane, chief executive of Royal Mail, said: “We recognise our service hasn’t always been the standard our customers rightly expect and we’re determined to do better.

“The plan we’ve set out today shows how we’ll make a step change in performance across the UK, backed by £500 million of investment over the next five years.”

The changes follow an agreement with the Communication Workers Union (CWU) and Unite, ending a long-standing dispute over the plans.

Ofcom last year gave the green light to Royal Mail’s plans to scale back second-class letter deliveries, starting from July 28, while keeping the first-class and parcels service unchanged.

Royal Mail launched the changes across 35 delivery offices as a pilot, but wider expansion across its 1,200-strong network ground to a halt over the disagreement with the CWU.

Royal Mail says the revised model and investment will help it meet new delivery targets set by regulator Ofcom.

Royal Mail man collecting the mail from a post box in London. Here you can see his vehicle next to the post box, so that he can easily collect the mail and put it in his vehicle for efficiency.Royal Mail is making changes to its services to meet delivery demands (Image: Getty Images)

The company aims to deliver around 85% of first-class post the next day within nine months of the changes taking effect, reaching Ofcom’s 90% target within a year.

For second-class mail, Royal Mail plans to deliver 93% within three days within nine months, meeting the 95% target by May next year.

The reforms are partially a response to Royal Mail’s failure to meet targets in 2024-25, when it delivered only 77% of first-class and 92.5% of second-class mail on time.

This shortfall led to a record £21 million fine from Ofcom in October last year.

Ofcom has since adjusted its targets, lowering the first-class next-day requirement from 93 per cent to 90 per cent and the second-class three-day requirement from 98.5% to 95%.

The regulator also introduced a new enforceable requirement that 99% of mail must not be more than two days late.

Natalie Black, Ofcom’s group director for infrastructure and connectivity, said: “Now that’s published, Royal Mail needs to get on and implement it.

“Their plan must deliver significant and continuous improvement, with performance getting back on track.”

How to check if your Royal Mail parcel is delayed

To check if your Royal Mail parcel is delayed, use the Royal Mail Tracking tool or app with your reference number.

You can also check the Service Update page for local disruptions, and you should allow 10 working days past the due date before classifying it as lost.

When your parcel or letter will arrive depends on the service used to send it, the Royal Mail website explains.

First-class and Tracked 24 parcels are aimed to be delivered by the next working day, with Tracked 48, Tracked Returns and second-class within two to three working days.

Customers are advised to add an extra working day if there’s a redirection in place.

If first-class or second-class parcels are not delivered 10 working days after the due date, the sender might be able to claim compensation.

If you’re the recipient, please contact the sender, who will contact Royal Mail to enquire on your behalf.

For tracked items, this is the case if the item hasn’t been delivered seven working days after the due date.

The website adds: “There are occasions when we deliver an item separately from your usual delivery.

“For example, a large item or a Special Delivery Guaranteed item, meaning your item may still arrive today.

“If you have a reference number, you can check the status of your delivery using Track your item.

“If your item is ready for delivery, it should arrive with you the next time we deliver to your address.”

Have you been affected by Royal Mail delivery delays? Let us know in the comments.





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Evri approved after Oxford Botley Road shop wins extension appeal

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Nisa Local, which first opened in Botley Road in November, can now be extended after a Planning Inspector overturned Oxford City Council’s rejection.

The proposal is for a steel security shutter and a single-storey rear extension, which would provide more space for new services such as an Evri and two more Cook frozen meal freezers.

The Costa Coffee self-service machine is hoped to be on the front of the shop and will provide more floor space for Bake & Bite and the Oxford-based Natural Bread Company.

Oxford City Council refused permission in March arguing the extension would harm the character and appearance of the property.

Aejal Patel, Nisa manager (Image: Ben Hardy)

However, planning inspector Alexander O’Doherty concluded the impact on the wider area would be limited because the extension would be largely hidden at the rear from public view.

In his decision issued on July 23, the inspector acknowledged that the extension would have some harmful effect on the appearance of the building itself, but said the benefits outweighed that harm.

The inspector noted the shop is “clearly lacking in storage space” and said the additional floor area would help it better serve local residents.

The decision also referenced numerous representations from supporters, with the inspector saying these lent “considerable credence” to the benefits of the scheme.

He added that providing these services within a residential area would encourage walking, cycling and the use of public transport by reducing the need for residents to travel elsewhere by car.





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Witney sweet shop announces closure ‘with heavy heart’

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Grumpys Sweet Shop in Fettiplace Road, which operated as a cafe and collectibles shop until it became a sweet shop in 2023, has announced it will close by the end of August.

A statement from the team behind the shop said the ‘difficult decision’ was taken with a ‘heavy heart’.

The final day trading would be Friday, August 28.

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The statement said: “This hasn’t been a decision we’ve taken lightly.

“Like so many families and small businesses, we’ve felt the impact of the rising cost of living, and the increasing costs of running a business have made things more challenging than ever.

Unsplash. Sweets stock photoSweets (stock photo) (Image: Timm Bursch / Unsplash)

“On top of that, our current lease has came to an end.

“Renewing it would mean committing to another seven years, and after a great deal of thought, we’ve decided that this is the right time for us to close this chapter.

“While we’re incredibly sad to say goodbye, we’d love to see as many of you as possible before we close.

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“From the bottom of our hearts, thank you for making Grumpy’s Sweet Shop so much more than just a business.

“You turned it into a place filled with smiles, laughter, and wonderful memories that we’ll treasure forever.”

The owners added that ‘everything you see in the shop’ is now for sale, and offers will be considered for all fittings and displays.





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£7 billion East West Rail Oxford to Milton Keynes row reignites

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The dispute that halted the much-anticipated introduction of new trains to Milton Keynes looked to be coming to be coming to an end.

The Government has been pushing for ‘Driver-Controlled’ or ‘Driver-Only Operation’—a cost-saving method introduced widely on London commuter lines in the 1980s, a move widely condemned by trade unions.

The Department for Transport’s (DfT) plan for trains to be staffed by a driver and a customer service inspector seemed to solve the dispute.

But this did not meet the The National Union of Rail, Maritime and Transport Workers (RMT)’s demands.

The union has been opposing plans to use driver-only trains between Oxford and Milton Keynes Central.

Although the line between Bicester and Bletchley has technically been open since 2024, it has only been used by freight, charter, and test trains.

Chiltern Railways was chosen as the operator and has been advertising for customer service inspectors, instead of guards.

However, these inspectors would not be considered ‘safety-critical,’ meaning the driver would be responsible for opening and closing the doors.

Chiltern Railways stated it has made significant progress in preparing for the line to open to scheduled passenger trains, but no date has been announced.

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East West Rail Action Group protesting outside Bletchley stationEast West Rail Action Group protesting outside Bletchley station (Image: Diana Blamires)

The company said it is continuing to work closely with the The Department for Transport, trade unions, and industry partners.

The National Union of Rail, Maritime and Transport Workers general secretary Eddie Dempsey insisted on the necessity of a guaranteed safety-critical second person aboard trains, citing their essential role in handling a wide range of duties and responding appropriately to ‘dangerous and fast-moving’ situations.

He said: “We need a clear commitment from Chiltern that East West Rail services will not be Driver Only Operation and that a second safety-critical member of staff will be guaranteed.”

Chiltern Railways is set to be renationalised on September 20, when it will be taken over by DfT Operator in preparation for Great British Railways.

45 drivers have been recruited for the new service, but no guards.

The project delays have already taken a significant financial toll.

Six two-carriage trains have accumulated £2.6m in costs due to delays in their lease.

Currently idle in a Bletchley depot, these units are costing the Department for Transport money without generating any fare income.

The Government previously said trains from Oxford to Milton Keynes are being lined up to appear in the December rail timetable.

In a written statement, rail minister Lord Peter Hendy said: “Chiltern worked with Network Rail, the Department for Transport and other operators on the December 2026 timetable and services have been timetabled between Oxford, Winslow, Bletchley and Milton Keynes.”





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