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Paperwork breaches hit 11,141 in UK over five years

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Paperwork-related data breaches reported to the Information Commissioner’s Office totalled 11,141 between 2020 and 2025, according to an Officeology analysis. Of those, 2,103 involved employee data.

The figures point to a persistent stream of non-digital breaches at a time when many organisations have focused security spending on cyber threats. Officeology’s review of ICO incident data found that the breaches involved paperwork being lost, stolen or disposed of incorrectly.

In 2025 alone, 1,820 paperwork-related breaches were reported to the regulator, the analysis found. Of those, 330 incidents, or 18%, involved employee data, including personal identifiers, health and financial information.

Based on the size of organisations that recorded those incidents, as many as 28,000 employees could have been affected in 2025. The estimate underscores the continued exposure created by paper records in workplaces that may otherwise have moved much of their operations online.

Reporting Delays

The review also examined how quickly organisations reported paperwork breaches to the ICO. Under UK GDPR rules, personal data breaches must be reported within 72 hours of an organisation becoming aware of them.

In 2025, that deadline was missed in 41% of paperwork cases. In 399 incidents, organisations took one week or more to alert the ICO, while in 351 cases reporting took between 72 hours and one week.

Employee data breaches showed a similar pattern. In 39% of those incidents, or 130 cases, the report was made after the 72-hour deadline.

Data Types

Basic personal identifiers were the most common type of information exposed in paperwork incidents. In 2025, 708 breaches involved details such as names, addresses and dates of birth, representing 39% of all paperwork cases reviewed.

Health data was the next most common category, accounting for 23% of incidents. Among employee data breaches, a third of cases, or 112 incidents, involved the loss, theft or incorrect disposal of basic identifying information.

The ICO classifies paperwork incidents as non-cyber breaches. It defines these as “a type of breach that does not have a clear online or technological element which involves a third party with malicious intent.”

Few Investigations

Only a small minority of paper-based breaches led to formal regulatory investigations. Between 2020 and 2025, fewer than 5% of paperwork incidents resulted in a formal investigation, according to the figures.

In 2025, 12 paperwork-related breaches were referred to investigation teams to determine what action, if any, was appropriate. That was down from 55 in 2024.

In 1,429 paperwork mishandling cases last year, the ICO chose not to use its formal powers and instead provided guidance and advice. Only one incident involving employee data was formally investigated in 2025.

The broader pattern suggests paperwork remains a steady source of data loss despite the wider shift to digital systems. Incident levels have stayed relatively stable over the past five years, even as paper records and communications have gradually declined in many sectors.

Adam Butler, chief executive of Officeology, said: “Our analysis of ICO data has highlighted areas of concern, specifically businesses using paper-based systems.

“While cybersecurity dominates the news, physical theft, loss or the incorrect disposal of paper records remains a significant risk to companies’ data security, including their own employees’ private information.

“GDPR legislation, the legal framework that aims to protect the privacy and personal data of individuals, is technology-neutral and applies whether data is processed online or offline. It covers any filing system intended to be used in a searchable way.

“Paper-based processes are inherently more vulnerable to human error. Adopting document management systems allows businesses to streamline workflows and store information in secure, centralised environments, helping organisations to better safeguard data and maintain compliance.”



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New Oxford gym to open soon near Tesco at former Londis site

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‘The Training Floor’ is a new gym moving into 328 – 330 Abingdon Road after lying empty for two years.

The company promises to provide a ‘coaching-led training environment where everyday people can build strength, confidence and long-term health, with structure, support and expert guidance’.

The new gym encourages people ‘who want to feel stronger, people who have struggled with consistency, people who feel unsure what do in a gym, and people who want coaching and structure’.

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The building sits opposite Longbridges Nature Park, and boasts a nearby convenience store and Tesco Express.

Labour city councillor Anna Railton spotted the new owners painting the building at the weekend.

The building was formerly the site of ‘Floor Street’, a flooring company now based in Birmingham.

The building has also been a Nisa convenience store, Post Office and a Londis.





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Calculus backs Edify with GBP £2.5m hospitality deal

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SOFIAH NICHOLE SALIVIO

News Editor

Calculus has led a £3 million investment round in hospitality software company Edify, contributing £2.5 million.

Edify was founded in 2024 by Ed Barry, who previously built and sold the Over Under coffee chain to Blank Street Coffee. The company develops an operations platform for hospitality groups and quick-service restaurant chains, bringing inventory management, demand forecasting and back-of-house workflows into one system.

The investment comes as restaurant and hospitality operators face pressure on costs, staffing and margins. Many general managers still rely on a patchwork of spreadsheets, manual ordering and separate software tools to manage stock, labour and day-to-day store performance.

Barry launched Edify after encountering those problems while expanding his own café business. Its software is designed around the decisions managers make in stores, with tools that automate ordering, flag discrepancies and create preparation plans for each shift.

Another part of the system, Ask Edify, pulls operational data into live dashboards so operators can query information without searching through multiple files or reports. The platform is already used by brands including Pret A Manger, Dunkin’ Donuts, WatchHouse and Yolk Brands.

Edify cited early results from Pret A Manger as an example of the platform’s impact. Pret estimates the software could save each store manager two hours a day, amounting to about USD $4 million a year across its UK stores.

Calculus is one of the UK’s longer-established managers of Enterprise Investment Scheme and Venture Capital Trust funds. It has more than 25 years of experience backing growth companies and around £170 million under management across sectors including technology, healthcare and the creative industries.

The firm has also been building exposure to hospitality technology. Its portfolio includes Grateful, a software platform focused on hospitality tronc and gratuity management, and the Edify deal adds to that focus.

Alexander Crawford, Co-Head of Investments at Calculus, said the firm was attracted by both Barry’s operating background and the company’s customer base.

“Ed built Edify because he’d lived the problem himself, and that shows in how the product is designed. Edify’s suite of products is a system built around how operators work. The customer traction at this stage, with brands like Pret and Dunkin’ Donuts already on the platform, is exceptional. We believe Edify has the potential to become the defining platform for how QSRs operate, and we’re proud to back them at this stage of the journey,” Crawford said.

The round included existing investors, though no further details were disclosed. The new capital will support Edify’s expansion as it seeks to win more restaurant and hospitality groups.

Operator roots

Barry’s background gives the business a founder with direct experience of the daily issues facing store managers and head office teams. That operational perspective has become a recurring theme among newer software companies selling into hospitality, where adoption often depends on whether tools fit the pace and routines of frontline teams.

Edify argues that fragmented systems remain a central problem. Managers often have to reconcile stock levels, supplier orders, staffing needs and sales forecasts while also dealing with customer service and team supervision, leaving less time to run stores.

The issue has become more visible as chains look for tighter control over waste, labour costs and procurement. Software that ties those functions together may reduce manual work while giving central management a clearer view of store-level performance.

Edify is positioning itself in that part of the market, where hospitality groups want fewer disconnected systems and more direct visibility into operations. Its customer list suggests it has already found an audience among established chains as well as newer café and food brands.

Barry said the business was created in response to a problem that extends across the sector.

“After scaling and selling my own coffee shop chain, I saw that the admin burden isn’t just a small business problem, it’s an industry problem. Operators are making critical decisions every day with fragmented systems, unclear data, and too much noise. Edify exists to change that. We’re not bolting AI onto old software. We’re building a live intelligence system around the way hospitality actually works, connecting the floor and HQ so GMs can lead better, stores can perform stronger, and businesses can grow smarter. Having Calculus alongside us, with their track record of backing ambitious UK technology businesses, gives us the platform to put Edify into the hands of many more operators,” Barry said.



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‘Bicester has fought too hard to be ignored’, says MP on EWR

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Consultation on more than 80 changes along the East West Rail (EWR) line has been ongoing since April, and one change has those living in Bicester up in arms.

The existing London Road crossing in Bicester is to permanently close on safety grounds when the EWR line becomes fully operational.

CGI images of single-lane motorised underpass, which is the preferred option for Bicester’s London Road level crossingCGI images of single-lane motorised underpass, which is the preferred option for Bicester’s London Road level crossing (Image: East West Rail Company)

Instead, an underpass is among the improvements proposed in the railway project.

Following a public consultation last November that received more than 6,200 responses, the underpass and an alternative footbridge have been proposed for the London Road crossing in Bicester as part of more than 80 design changes made to the East West Rail Project.

East West Railway Company said the revised underpass design would be subject to securing third-party funding contributions.

This was met with anger from the community, including from local campaigner of more than a decade and chairman of the Langford Village Community Association, Carole Hetherington, who described the announcement as “incredibly frustrating”.

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Carole HetheringtonCarole Hetherington (Image: Charlotte Coles, Newsquest)

The new designs show a single-lane road for vehicles, alongside a protected active travel corridor for pedestrians and cyclists, but the underpass could not be used by tall vehicles such as lorries.

East West Rail’s preferred solution would be to divert traffic via existing and upgraded roads and to install a bridge or underpass for pedestrian, cyclists and other users.

The design now includes a single-lane road that could be used by vehicles, alongside a protected active travel corridor for pedestrians and cyclists.

Traffic signals would be installed at each entrance to allow vehicles to travel through the underpass safely in both directions.

Officials, businesses and residents fear that Bicester will be “cut in two” as a result, sparking an ongoing campaign to keep the crossing open to vehicles.

READ MORE: Group of ‘patriots’ to protest following murder of student Henry Nowak

L-R: Carole Hetherington, chairman of Langford Village Community Association; Johnny Morgan, The Fat Zebra; Robert Packman, Imagex; Andrew O'Gorman, O'GormansL-R: Carole Hetherington, chairman of Langford Village Community Association; Johnny Morgan, The Fat Zebra; Robert Packman, Imagex; Andrew O’Gorman, O’Gormans (Image: Carole Hetherington)

Calum Miller, MP for Bicester and Woodstock, said in a statement: “This is the final week to respond to East West Rail’s consultation on London Road.

“I know I have asked before (many times) that Bicester has already shown, loud and clear, that we are united behind keeping London Road open.

“But this final push matters.

“East West Rail has now put forward revised proposals for an underpass at London Road. We now need the Government to have no excuse not to back it, fund it and deliver it.

“So, if you have five minutes this week, please respond to the consultation and make your voice heard.

“Bicester has fought too hard to be ignored now.”

EWR described the new line as connecting “communities between Oxford, Milton Keynes, Bedford and Cambridge, supporting sustainable economic growth in the area”.

The company confirmed the changes “would make it easier to reach jobs, education, public services and days out with family and friends”.





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