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Monzo & Fair4All launch credit pilot for excluded UK

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Monzo and Fair4All Finance have partnered to widen access to credit for people excluded from mainstream lending, with the agreement centred on Monzo’s Flex Build card for customers with low or limited credit scores.

Fair4All Finance will provide a partial lending guarantee of up to £7 million to help Monzo expand a pilot of the product. More than 16 million adults in the UK face barriers to borrowing, up about 30% since 2018, according to the organisations.

Monzo introduced Flex Build as an extension of its Flex credit offering for people with weaker or limited credit histories. Under the pilot, customers make a one-off deposit that unlocks a credit limit of up to £250.

The structure is designed for people who may not qualify for standard credit products. Customers can build a repayment record over time and move towards mainstream lending if they keep up with payments, Monzo said.

The card offers 0% interest when balances are paid in full at the end of the month, or a 39% APR when customers spread the cost of a purchase. Each transaction is repaid over a fixed term of one to 24 months, rather than rolling indefinitely as with some traditional credit cards.

Customers start with a limit of up to £250, which can rise to £500 after regular on-time repayments. Monzo also said the product shows borrowing costs in pounds and pence, charges no fees for early or late repayments, and freezes spending if repayments are missed while giving customers a seven-day grace period to catch up without affecting their credit score.

Access gap

The move comes as access to affordable small-sum credit becomes a growing focus for policymakers and lenders concerned about financial exclusion. People refused mainstream credit often turn to family and friends, overdrafts or unregulated lenders, adding pressure without helping them build a stronger credit profile.

Fair4All Finance, a not-for-profit organisation focused on financial inclusion, has selected Monzo as the first partner for its Small Sum Lending Pilot. The initiative is part of the Government’s Financial Inclusion Strategy and is intended to encourage more lenders to offer products for people underserved by the market.

The pilot will be used to gather evidence on whether the model can serve this customer group on a sustainable basis. The organisations also plan to share findings with policymakers, regulators and other lenders.

Kate Pender, Chief Executive Officer of Fair4All Finance, said the programme would be a significant test of whether a mainstream bank could expand access to affordable borrowing for customers often shut out of the market.

“The launch of this pilot is an important moment for financial inclusion in the UK as Fair4All Finance and Monzo work together to improve access to affordable credit for those who are often shut out. By partnering with Monzo we are able to scale up a product with the potential to serve thousands more people, backed by a robust guarantee structure. This is the first step in delivering on the Government’s ambition to improve financial inclusion in the UK through a large-scale partnership with a mainstream bank, and we look forward to working with Monzo on this. We also look to the evidence from the United States, where six of the eight largest banks deliver an equivalent product at scale, and we encourage the rest of the UK banking sector to come forward and work with us to deliver new products and solutions to improve access to credit through small-sum lending,” said Pender.

Product design

The app also includes educational prompts and progress markers intended to encourage regular repayment behaviour. Customers who maintain repayments can reclaim their original deposit as they move towards standard lending products, according to Monzo.

The design reflects a wider industry effort to find alternatives to high-cost credit and overdraft use for consumers with thin or impaired credit files. Small-sum products have drawn attention as a possible way to help people manage emergency spending while creating a track record with mainstream lenders.

Luke Enock, General Manager of Borrowing at Monzo, said the bank was trying to address a gap that leaves many people unable to cover essential costs or improve their future borrowing prospects.

“Our mission is to make money work for everyone, which means breaking down the barriers to financial progress. Too many people can’t access affordable credit, leaving them unable to manage essential costs or build the repayment history needed for future borrowing. With Flex Build, we’re introducing a new kind of credit product that helps people build a credit history and progress to mainstream options over time. By partnering with Fair4All Finance, we’re reaching thousands more excluded customers, taking a vital step towards a more inclusive credit system in the UK,” said Enock.

The Treasury has identified access to responsible credit as a central element of its financial inclusion agenda. The pilot is one of the early market tests linked to that approach and will be watched by lenders assessing whether similar models can work at scale.

“Improving access to responsible credit is a central part of the Government’s Financial Inclusion Strategy and this pilot marks strong early progress in delivering on that ambition. Monzo’s participation is an important step forward, helping to test what role mainstream lenders can play in supporting currently underserved consumers to manage unexpected costs and build financial resilience. I welcome Monzo’s leadership in this space, alongside Fair4All Finance’s work to test practical solutions that can be scaled over time,” said Rachel Blake MP, Economic Secretary to the Treasury.

Fair4All Finance said the guarantee structure is intended to share part of the lending risk with Monzo as it reaches customers with low or limited credit scores.

“We are delighted to work with Monzo to structure a partial lending guarantee that enables it to serve more customers, with the potential to widen access to credit for thousands of people. It’s a brilliant example of what public-private partnership can look like in amplifying social impact,” said Diana Kamil-Salmon, Associate Director of Commercial Propositions at Fair4All Finance.



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Boots takeover plans thrown into doubt after bid rejected

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The £7 billion bid by the Weston family to buy Boots is now at risk of collapsing, raising fresh uncertainty over the future of the pharmacy giant.

Talks between the Westons—one of the world’s richest retail families—and Boots’ private equity owners reached a standstill after the family lowered its offer, which was subsequently rejected.

The Westons revised their bid following Sigma Healthcare’s withdrawal from a rival bid in June, leaving them as the sole suitor for Boots.

People walking in front of the Boots pharmacy on Oxford StreetAcross the UK, Boots operates approximately 1,800 stores. (Image: Getty Images)

Boots takeover talks at risk of collapse

“It isn’t totally dead,” a source close to the matter told The Telegraph.

“It’s a stand-off.

“They tried to knock down the price after realising they were the only show in town.

“They came in with a lower number that was deemed unacceptable.

“The gap isn’t completely insurmountable.

“However, the owners won’t sell at any price.”

A source suggested that economic uncertainty had made the Westons more cautious.

The Westons’ business empire is split between the UK and Canada, with the Canadian side—which owns a controlling stake in Loblaw, Canada’s largest supermarket chain—leading the talks.

Boots’ ownership has been uncertain since Walgreens Boots Alliance was acquired by US private equity firm Sycamore Partners for £18 billion last year.

Following the deal, Boots was separated into a standalone business, prompting expectations of a sale or a return to public markets.

Italian billionaire Stefano Pessina and his family reinvested in the company during the carve-out.

Mr Pessina had previously teamed up with buyout giant Kohlberg Kravis Roberts to take Boots private in 2007 in what was the largest-ever private equity-led takeover of a UK-listed business at the time.

Before negotiations with the Westons and Sigma Healthcare, Sycamore Partners had considered relisting Boots on the London Stock Exchange after nearly two decades off the market.

It is believed that if sale talks break down, Sycamore will revive plans to float Boots next year.

Walgreens previously explored a sale in 2022, attracting interest from private equity firms including TDR Capital, which owns Asda.

However, those talks collapsed after bids failed to meet expectations.

Since then, Boots has closed hundreds of underperforming UK stores as part of a wider cost-cutting programme.

Investment has been redirected towards its core estate of 400 larger stores, primarily located in town centres and retail parks.

This core network is supported by smaller pharmacies and travel-focused locations.

Across the UK, Boots operates approximately 1,800 stores.

The company also owns beauty brands including No7 and Soap & Glory, and has become an increasingly important provider of NHS services, offering doctor consultations, vaccinations, blood-pressure checks, and specialised treatments for skin and hair loss.

In preparation for a potential public listing, Boots recently appointed Alex Baldock, former chief executive of Currys, as its new CEO, who is set to join the company this autumn.

The British arm of the Weston family controls Associated British Foods—parent company of Primark—and Fortnum & Mason through its Wittington Investments vehicle.

The family previously owned Selfridges for nearly 20 years before selling the department store for £4bn in 2022 to a consortium including Central Group of Thailand and Austrian property giant Signa Holding.

Both Sycamore Partners and Boots have declined to comment.

What is your favourite high street shop? Let us know in the comments.





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‘WH Smith’ chain rescue comes with ‘considerable risks’

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“This has all the hallmarks of an adventurous equity play,” wrote Mr Justice Hildyard in his judgment published yesterday after he last month approved the restructuring, which involves the closure of 150 of the books-to-paperclips retailer’s 450 stores.

He added that the group’s turnaround plans “might strike the sceptic as more in the nature of generic aspirations than concrete grounds for confidence in a successful outcome”.

The chain includes numerous former WH Smith branches across Oxfordshire.

These include stores in Cornmarket, Oxford, and in Witney, Abingdon, Chipping Norton, Didcot, Wantage and Banbury. The takeover came into effect a year ago.

READ MORE: Major high street retailer could collapse

“The execution risk is very considerable,” Mr Justice Hildyard said, indicating the £3m valuation of the company – compared with its acquisition value of about £40m only a year before – reflected the potential for high losses as well as high profits.

The retailer, which until recently employed about 5,000 staff, was bought last year by Modella Capital, the private equity firm which is also behind Hobbycraft and owned the UK arm of jewellery retailer Claire’s and The Original Factory Shop until they collapsed earlier this year.

It recently bought Flying Tiger, the Danish retailer known for its cut-price homewares, craft kits and notebooks, which operates about 1,000 stores worldwide.

TG Jones in Oxford (Image: Google Maps)

The original owner of WH Smith continues to operate stores in airports, hospitals and railway stations, so Modella quickly rebranded the high street stores as TG Jones.

Sales quickly fell back after the deal, and Modella had warned it could have to call in administrators if the restructuring plan, which involves writing off debts to suppliers and cutting rent for many landlords, was not approved.

The judge approved the plan despite his scepticism about potential success, because Modella had put up new investment to turn it around.

Alex Willson, the chief executive of TG Jones, said last month that approval of the plan “allows us to move ahead with our turnaround strategy”.

“The plan protects the substantial core of the store estate and makes TG Jones a stronger, more sustainable business,” he said.

Court approval was needed for what is known as a “cram down” scheme, as many classes of creditor who would lose money under the scheme rejected it. The model allows courts, in certain circumstances, to impose a restructuring on dissenting classes of creditors.

Fewer than a third of general creditors, who include card makers and pen brands, agreed to the plan and no landlords owning unwanted stores – where rent will be cut to zero or closed – backed the plan.

Small suppliers, such as toy makers, were set to lose at least half the money owed to them by the former WH Smith high street chain under the restructure.





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B&Q issues urgent recall for popular heatwave item amid 'electric shock' warning

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B&Q has issued an urgent recall for one of its popular heatwave items after warning of ‘electric shock and fire’.



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