Traffic & Transport
KLM apologises after Paralympian denied onboard wheelchair on 11-hour flight | Disability
The Dutch airline KLM has offered “sincere apologies” to a Paralympic athlete who was denied access to an onboard wheelchair during a long-haul flight so she could go to the toilet.
The cabin crew on the flight later called the police after the request from Hannah Babalola, 37, who is paraplegic and competes in track events, for the wheelchair, known as an aisle chair as it is narrow enough to be used inside a plane. They first handed her a written notice, headed: “Unacceptable conduct and final warning on behalf of the captain of this plane.”
The incident happened on 26 May, when Babalola, who competes for Nigeria and lives in Chicago, was returning home from a wheelchair-racing event in South Africa.
She had booked the KLM return flight from Chicago to Cape Town, via Amsterdam, as a wheelchair-using passenger. The outbound flight went smoothly, but as she began her return journey she was taken to the plane by wheelchair and asked by cabin crew, once she had boarded, if she would require an aisle chair during the flight. When she said she would – the flight to Amsterdam was almost 11 hours – the problems started.
In a conversation with cabin crew and the captain that she asked permission to record, which was shown to the Guardian, a crew member can be heard saying they could not accept a passenger in need of an onboard chair as it was too dangerous to use during a flight in case of turbulence and that Babalola’s two options were to go to the toilet without using the wheelchair or to “offload” from the plane.
“I needed to get home to Chicago to my family and to get to work and I couldn’t ‘offload’ from the flight,” Babalola said.
Security was called by the cabin crew but declined to take any action against Babalola. When the flight landed in Amsterdam, the crew asked the police at the airport to be on standby, but they too declined to take action.
Babalola transferred to a different connecting flight in Amsterdam to complete the journey to Chicago.
She said: “I felt compelled to avoid eating or drinking for the duration of the flight because I feared needing to use the restroom and being unable to access it. I spent much of the flight trying to control my emotions and I found myself crying because of the way I had been treated.
“This experience was humiliating, distressing, and degrading. The situation caused me significant physical discomfort and emotional distress. I believe that the manner in which I was treated raises serious concerns regarding discrimination and equal treatment. All passengers, regardless of disability or personal circumstances, deserve to be treated with dignity and respect.”
Babalola made a formal complaint to KLM about her experience.
A member of KLM’s customer service staff replied, stating: “It is very concerning to read about this experience, particularly the distress caused during boarding and throughout the flight. Your account describes a situation that must have felt deeply upsetting and unsettling, especially when travelling with an accessibility need and simply expecting appropriate assistance and respectful treatment.”
They added: “A full review of the circumstances should now be carried out by the appropriate teams. This will typically include examining the reports submitted by the crew and any other relevant information available in relation to the flight. My sincere apologies are extended for the distress and upset this experience has caused.”
The British Paralympian Anne Wafula Strike hit the headlines in 2017 when she was forced to wet herself on a train. The incident triggered a national debate about equal access to transport for people with disabilities.
She said: “Nine years ago I was forced to wet myself on a train because there was no functioning accessible toilet. Almost a decade later, the experience of Hannah Babalola shows we still have a long way to go. It is upsetting that disabled people are having to fight the same battles over and over again just to access the rights that able-bodied passengers have.”
A KLM spokesperson told the Guardian: “We regret that an incident occurred involving one of our passengers on the flight from Cape Town to Amsterdam on 26 May. Out of respect for the privacy of both the passenger and our crew, we find it inappropriate to discuss the details of the situation.”
Traffic & Transport
Number of cloned number plates on UK roads at record high, data shows | Transport
The number of reported “cloned” vehicles involved in offences on UK roads has reached a record high, official data shows.
More than 11,400 drivers contacted the DVLA last year after being issued with fines for offences they said they did not recognise or accept responsibility for – most of which are believed to be down to cloning, where a number plate is copied fraudulently on similar vehicles to avoid enforcement cameras.
The number of complaints about misattribution was 9% higher than in 2024 and almost double the figure recorded in 2018, according to the RAC motoring organisation, which analysed data obtained under freedom of information requests.
The rising figures underscore concerns about the number of illegal number plates in use, allowing criminals to evade detection and dangerous drivers to avoid being caught.
Although drivers should provide number plate suppliers with the V5C vehicle logbook and proof of identity, an investigation last year uncovered more than 130 official suppliers in the UK willing to sell cloned versions, which allow drivers to dodge police and congestion charges.
Cloning vehicles has left many innocent car owners having to struggle to prove they were not responsible when enforcement camera images apparently caught their vehicle committing offences.
A parallel concern is the use of “ghost” plates which are designed to be unreadable by the UK’s 18,000 automatic number plate recognition (ANPR) cameras, which enforce safety measures such as speed limits or lane closures on smart motorways.
The RAC said the UK needed to overhaul an outdated and poorly regulated number plate system. Its head of policy, Simon Williams, said: “If number plate suppliers were carrying out all the checks they’re supposed to, it would be much harder for dodgy drivers to buy cloned plates in the first place. It’s only when a fine arrives at a vehicle keeper’s home address that they realise someone else is driving around using their vehicle’s number plate illegally.”
He said that more also needed to be done to catch drivers with ghost plates, “whether that’s more police officers being equipped with handheld devices that can detect if plates are unreadable, updating ANPR cameras and introducing higher security standards for number plates and for those who produce them”.
The government last month said there would be a new nationwide crackdown on illegal number plates, with funding from the Department for Transport for a new roads policing team. A new National Roads Policing Coordination Centre would share intelligence as well as trialling new technology such as specialised goggles to detect number plates that have been designed to be unreadable by cameras.
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Drivers using an incorrectly displayed number plate can be fined up to £1,000.
A Department for Transport spokesperson said: “We’re cracking down on illegal number plates with significant investment in a new roads policing team and innovative tech to stamp out the scourge of cloned numberplates.
“Illegal number plates help facilitate crime, and we are supporting the police to work with the DVLA to make it easier to report these crimes and support victims through a new digital tool.”
Traffic & Transport
‘A big responsibility’: Clifton Suspension Bridge master hails £7.6m renovation | Bristol
The job does not give the holder age-old perks such as the right to drive sheep across the great structure, but the title “bridge master” does have a certain ring to it.
“I don’t tend to say I’m the bridge master when I’m at a party,” said Tristan Ralph, the current holder of the title. “But people do seem to know and bring it up. It’s a job less ordinary, isn’t it? It’s a Victorian sounding title and people are really, really interested.”
There is, however, nothing ceremonial about the title. Ralph is in charge of maintaining and running the Clifton Suspension Bridge, a UK feat of engineering, without any public money.
“It does feel a big responsibility,” said Ralph. “When the chairman of the trustees rang to say we’d like you to do it, you suddenly feel the pressure. It’s so famous and people in Bristol, quite rightly, are proud and almost possessive of it. Bristolians think: ‘It’s our bridge.’”
The bridge master – and the not-for-profit charity the Clifton Suspension Bridge Trust – have the task of maintaining the bridge “in perpetuity”. “I’m a temporary custodian,” Ralph said. “When I’m finished, I have to make sure it is handed on in just [as] good a condition or better than I inherited it.”
Ralph, a bridge engineer by profession, was speaking to mark the conclusion of a large refurbishment project that has taken two and a half years and involved hand-painting more than 4,000 original iron chain links and installing an energy-efficient lighting system. It has cost about £7.5m. “It’s been a big job,” he said. “But it’s come pretty much bang on budget, which is rare these days.”
That is important because, to many visitors’ surprise, the bridge does not receive public funding. “The upkeep of the bridge, the running of it, the salary costs and everything are all paid only by our toll money,” said Ralph. “People think that we might get something from local or central government. But, no, it’s just the toll money.”
Motorised vehicles – including motorcycles – pay £1 to cross the bridge. There is no charge for pedestrians, cyclists or horse riders. As well as being a beautiful structure, it is also a vital part of Bristol and North Somerset’s transport system.
Ralph said: “It draws the tourists in. We get visitors from hundreds of countries every year but primarily, it’s still a vital piece of local infrastructure. If the bridge wasn’t here, the difference it would make to Bristol traffic would be incredible. We average over 8,000 vehicles a day still. Maintaining it as a transport link is utterly vital.”
The end of the refurbishment does not mean Ralph can rest on his laurels and spend more time hobnobbing with members of the Bridge Owners Forum.
“In a few years, we’ll need to paint the underside of the bridge. The under-bridge gantry unit itself will be replaced over the coming years. So there’s always something. We need to keep on top of things. It’s like your house or your car. If you just ignore it, don’t do things for a couple of years, they start breaking down.”
As in most walks of life, the climate emergency is a challenge Ralph and the trust are having to face. “We were monitoring the bridge daily in the summer with the very hot weather. And maybe if the bridge was being designed today, there would be a little bit more robustness around wind.”
The prevailing south-west wind is not usually a problem and the bridge rarely has to close but if it blows directly through the Avon Gorge it can be more difficult. “We need to keep an eye at both the magnitude of any wind events but also their frequency,” Ralph said.
The engineer admires the bridge’s designers, including Isambard Kingdom Brunel. “It’s remarkably advanced for its time.”
And there is no sign that its days are numbered, largely because the Victorians did not skimp. Ralph said: “There are three layers of chains. The original Brunel design only had two, but because it went from a timber design to a cast-iron deck, they upped it to three.
“There’s a little bit of comfort in there. Today there might be pressure to say, well, can you keep it to two, but in Victorian times they did like to add a little bit of meat on the bones.
“It doesn’t have a finite life. There’s no end date in our plans. We all just keep it going in the highest standards as we can. It’s in really good condition as long as we keep doing what we need to do, keep our attention on it and don’t let things drift. Forever is a long time but there’s no reason why we have any need to worry at the moment.”
Traffic & Transport
Uber begins self-driving robotaxi trial in Manchester | Uber
Uber has begun a trial of autonomous vehicles on the streets of Manchester as it looks to bring robotaxis to cities around the UK.
The first self-driving cars are operating, using the technology of its partner firms Pony and Verne, with whom Uber recently launched Europe’s first autonomous taxi service in the Croatian capital, Zagreb.
Uber said it was “excited to take this first step toward making this technology accessible to people across the UK”.
In social media posts, Verne said it had “started our autonomous vehicle testing in Manchester”, while Pony said there were “plans to bring robotaxis to the city” and that testing was under way.
The tests involve the company mapping the streets of the city in north-west England with a safety driver behind the wheel and no passengers.
Limited passenger services started last month in London, but with a safety driver in the front seat of cars supplied by Wayve under Transport for London’s licensing rules for private hire vehicles.
The next steps are unclear. Opposition from Uber drivers, their unions and the capital’s politicians to the rollout of robotaxis is mounting. The GMB and ADCU unions have both said thousands of drivers jobs will be lost and have called for help for those affected.
A critical report from London assembly’s transport committee this week called for the government to devolve authority over autonomous taxi services.
It said there was “considerable uncertainty about many of the claimed benefits of autonomous passenger vehicles”, and fears over the impact on public transport and congestion, as well as safeguarding and accessibility for disabled passengers.
There has been no official application to launch passenger services in Manchester so far, and the vehicles are operating under government licence via the Driver and Vehicle Standards Agency (DVSA) and the Department for Transport.
A spokesperson for Transport for Greater Manchester said it wanted the city’s taxis to be the safest in the country.
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“New technologies play an increasingly important role in the growth of our city region,” they said. “But they need to be introduced responsibly, safely and with real thought about what it means for our residents.
“Although no applications have been made to operate driverless taxis in the Greater Manchester, we’re aware of potential interest from companies to do so.
“Safety will always be our top priority, and we will need strong assurances that no vehicles will operate on our roads that pose any risk to residents.”
Uber said it expected to offering robotaxi trips in as many as 15 cities worldwide by the end of 2026, mainly in the US and the Middle East.
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