Business & Technology
Klarus launches AI consultancy to fix weak returns
Klarus has launched as an AI consultancy led by former EY and Accenture executive Frank O’Dea. It aims to tackle the weak returns many companies are seeing from AI projects.
The London-based firm is entering a market where spending on generative AI has risen, but many companies still struggle to move projects beyond the trial stage. Klarus pointed to research from the Massachusetts Institute of Technology suggesting that as many as 95% of enterprise generative AI initiatives fail to deliver measurable impact.
O’Dea is chief executive of the new consultancy. He was previously chief transformation and innovation officer at EY Ireland and a managing director at Accenture, where he led communications, technology and media work in the UK.
At EY and Accenture, O’Dea led divisions with profit and loss responsibility of up to $800 million, according to Klarus. The firm also said he played a role in Microsoft’s expansion in Europe.
Market Gap
Klarus is building its business around a common complaint from corporate buyers of AI services: access to tools is no longer the main obstacle, but implementation remains difficult. Many companies already have software platforms and pilot schemes in place, yet lack the internal skills to embed AI in day-to-day operations, change workflows and track financial results.
The consultancy plans to use a network model rather than a traditional staffing structure. Instead of maintaining large teams of junior consultants, it will use senior specialists chosen for their sector and technical expertise on specific assignments.
That approach is tied to an outcome-based fee structure. Klarus wants to link its work more closely to delivery and business results, while giving clients clearer ownership and governance over AI projects.
“While AI is set to disrupt every business sector and will undoubtedly reveal a vast landscape of new opportunities, most organisations are still struggling to translate its potential into tangible business results. However, the journey to successful AI adoption must be safe, ethical and results-oriented. The senior talent from the Klarus network brings both deep business and AI expertise, ensuring AI is implemented to drive the right outcomes, in the right way and to deliver immediate value,” said O’Dea, chief executive of Klarus.
Early Work
Klarus says it is already working with enterprise and mid-market clients, including family-owned businesses, private equity-backed companies and listed groups, although it did not name them.
One recent project involved an AI-based invoice processing system for a hospitality client, which Klarus said cut offshore staffing costs by 40%.
The firm also outlined a business case in which it identified several opportunities for AI-driven savings and revenue growth. These included freeing managers for higher-value work, improving insight to support revenue growth, sharpening forecasting to reduce staff costs, retiring legacy systems to cut licence fees and tightening controls to lower spending.
Backing And Partnerships
Klarus has secured initial funding in a round led by Crownway Investments. The money will be used to expand its network of experts and its consulting platform.
Alongside its launch, the firm said it has joined UKAI, the trade association for UK AI businesses. Its current partner network includes ServiceNow, which provides workflow software used by large organisations.
The wider group also includes Chapter 1, a search business focused on leadership hires for transformation programmes and consulting firms. That structure suggests Klarus is seeking to combine advisory work with access to senior operators and executives for large-scale change projects.
The launch comes at a time when consulting firms, software vendors and specialist boutiques are all competing to shape the next phase of AI spending. Corporate clients are under pressure to show that investments in generative AI can deliver cost savings, revenue gains or productivity improvements, rather than remain isolated experiments.
For smaller specialist firms, that creates an opening if they can show results faster than larger rivals. Klarus is betting that companies will favour more focused advisory work from experienced practitioners over broad programmes delivered by large consulting teams.
O’Dea’s move from large professional services firms to a smaller advisory model also reflects a broader market shift. As companies scrutinise spending more closely, buyers have become more resistant to open-ended transformation work and more willing to demand a direct link between fees and outcomes.
Klarus’s central argument is that the main challenge in AI is no longer enthusiasm or access to technology, but turning experimentation into operational change that affects the bottom line. Whether that translates into sustained demand will depend on whether firms such as Klarus can show that AI projects can move beyond pilots and deliver measurable returns.
Business & Technology
Boots takeover plans thrown into doubt after bid rejected
The £7 billion bid by the Weston family to buy Boots is now at risk of collapsing, raising fresh uncertainty over the future of the pharmacy giant.
Talks between the Westons—one of the world’s richest retail families—and Boots’ private equity owners reached a standstill after the family lowered its offer, which was subsequently rejected.
The Westons revised their bid following Sigma Healthcare’s withdrawal from a rival bid in June, leaving them as the sole suitor for Boots.
Across the UK, Boots operates approximately 1,800 stores. (Image: Getty Images)
Boots takeover talks at risk of collapse
“It isn’t totally dead,” a source close to the matter told The Telegraph.
“It’s a stand-off.
“They tried to knock down the price after realising they were the only show in town.
“They came in with a lower number that was deemed unacceptable.
“The gap isn’t completely insurmountable.
“However, the owners won’t sell at any price.”
A source suggested that economic uncertainty had made the Westons more cautious.
The Westons’ business empire is split between the UK and Canada, with the Canadian side—which owns a controlling stake in Loblaw, Canada’s largest supermarket chain—leading the talks.
Boots’ ownership has been uncertain since Walgreens Boots Alliance was acquired by US private equity firm Sycamore Partners for £18 billion last year.
Following the deal, Boots was separated into a standalone business, prompting expectations of a sale or a return to public markets.
Italian billionaire Stefano Pessina and his family reinvested in the company during the carve-out.
Mr Pessina had previously teamed up with buyout giant Kohlberg Kravis Roberts to take Boots private in 2007 in what was the largest-ever private equity-led takeover of a UK-listed business at the time.
Before negotiations with the Westons and Sigma Healthcare, Sycamore Partners had considered relisting Boots on the London Stock Exchange after nearly two decades off the market.
It is believed that if sale talks break down, Sycamore will revive plans to float Boots next year.
Walgreens previously explored a sale in 2022, attracting interest from private equity firms including TDR Capital, which owns Asda.
However, those talks collapsed after bids failed to meet expectations.
Since then, Boots has closed hundreds of underperforming UK stores as part of a wider cost-cutting programme.
Investment has been redirected towards its core estate of 400 larger stores, primarily located in town centres and retail parks.
This core network is supported by smaller pharmacies and travel-focused locations.
Across the UK, Boots operates approximately 1,800 stores.
The company also owns beauty brands including No7 and Soap & Glory, and has become an increasingly important provider of NHS services, offering doctor consultations, vaccinations, blood-pressure checks, and specialised treatments for skin and hair loss.
In preparation for a potential public listing, Boots recently appointed Alex Baldock, former chief executive of Currys, as its new CEO, who is set to join the company this autumn.
The British arm of the Weston family controls Associated British Foods—parent company of Primark—and Fortnum & Mason through its Wittington Investments vehicle.
The family previously owned Selfridges for nearly 20 years before selling the department store for £4bn in 2022 to a consortium including Central Group of Thailand and Austrian property giant Signa Holding.
Both Sycamore Partners and Boots have declined to comment.
What is your favourite high street shop? Let us know in the comments.
Business & Technology
‘WH Smith’ chain rescue comes with ‘considerable risks’
“This has all the hallmarks of an adventurous equity play,” wrote Mr Justice Hildyard in his judgment published yesterday after he last month approved the restructuring, which involves the closure of 150 of the books-to-paperclips retailer’s 450 stores.
He added that the group’s turnaround plans “might strike the sceptic as more in the nature of generic aspirations than concrete grounds for confidence in a successful outcome”.
The chain includes numerous former WH Smith branches across Oxfordshire.
These include stores in Cornmarket, Oxford, and in Witney, Abingdon, Chipping Norton, Didcot, Wantage and Banbury. The takeover came into effect a year ago.
READ MORE: Major high street retailer could collapse
“The execution risk is very considerable,” Mr Justice Hildyard said, indicating the £3m valuation of the company – compared with its acquisition value of about £40m only a year before – reflected the potential for high losses as well as high profits.
The retailer, which until recently employed about 5,000 staff, was bought last year by Modella Capital, the private equity firm which is also behind Hobbycraft and owned the UK arm of jewellery retailer Claire’s and The Original Factory Shop until they collapsed earlier this year.
It recently bought Flying Tiger, the Danish retailer known for its cut-price homewares, craft kits and notebooks, which operates about 1,000 stores worldwide.
TG Jones in Oxford (Image: Google Maps)
The original owner of WH Smith continues to operate stores in airports, hospitals and railway stations, so Modella quickly rebranded the high street stores as TG Jones.
Sales quickly fell back after the deal, and Modella had warned it could have to call in administrators if the restructuring plan, which involves writing off debts to suppliers and cutting rent for many landlords, was not approved.
The judge approved the plan despite his scepticism about potential success, because Modella had put up new investment to turn it around.
Alex Willson, the chief executive of TG Jones, said last month that approval of the plan “allows us to move ahead with our turnaround strategy”.
“The plan protects the substantial core of the store estate and makes TG Jones a stronger, more sustainable business,” he said.
Court approval was needed for what is known as a “cram down” scheme, as many classes of creditor who would lose money under the scheme rejected it. The model allows courts, in certain circumstances, to impose a restructuring on dissenting classes of creditors.
Fewer than a third of general creditors, who include card makers and pen brands, agreed to the plan and no landlords owning unwanted stores – where rent will be cut to zero or closed – backed the plan.
Small suppliers, such as toy makers, were set to lose at least half the money owed to them by the former WH Smith high street chain under the restructure.
Business & Technology
B&Q issues urgent recall for popular heatwave item amid 'electric shock' warning
B&Q has issued an urgent recall for one of its popular heatwave items after warning of ‘electric shock and fire’.
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