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Heron Foods rolls out x-hoppers platform across 340 stores

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Heron Foods has rolled out an in-store communications platform from x-hoppers across its UK estate, covering more than 340 stores.

The system combines wireless headsets with a mobile app to link shop-floor staff, back-office teams, regional field representatives and head office. The retailer says the move has improved communication between stores and managers, while supporting operations and staff safety.

Established in Hull and employing about 6,000 people, Heron Foods has also integrated the platform with its existing StaffSafe security system. That allows staff to access a helpline through the headsets during in-store incidents.

The deployment comes as retailers face rising levels of crime and abuse in stores. Figures cited by the companies show shoplifting incidents have risen by 133% over the past five years, while abuse against retail workers remains four times higher than before the pandemic.

The platform also gives area and regional managers a direct communication line to store teams through the mobile app. Smart notifications have helped create more consistency in store processes and compliance, according to Heron Foods.

Store safety

The StaffSafe integration is designed to give workers real-time verbal and visual contact during incidents. Heron Foods says this has helped colleagues feel more connected and safer on the shop floor.

Retailers are investing more heavily in tools aimed at reducing risk for frontline workers as concerns over theft, violence and verbal abuse continue to grow. Communications systems that can quickly connect employees with managers and security teams are increasingly part of that response.

At Heron Foods, the headset rollout replaced an earlier communication setup. The newer system offers broader links with internal systems and field-based teams than the previous arrangement, the retailer said.

“The headsets extend functionality beyond our previous solution, improving team collaboration, enhancing CX with prompt service and increasing colleagues’ sense of safety,” said Jon Newson, Head of Information Technology at Heron Foods.

Newson said the retailer also values the way the platform connects with other parts of the business.

“The real value we see from x-hoppers extends beyond just colleagues talking. It’s the deep integration with [our] systems, the field-based communication and collaboration it enables, and how it aligns with our future roadmap, [which] makes it incredibly powerful,” he said.

Operational link

The platform is designed to route messages to specific teams at specific times, according to information provided by the companies. That structure has helped improve the speed and consistency of communication across Heron Foods’ store network.

The retailer is also examining whether to add more artificial intelligence functions to the headsets. These features would allow staff to check live inventory, access procedural guidance, and handle customer questions and technical issues through voice prompts.

That reflects a wider push among retailers to put more digital tools directly in the hands of frontline staff rather than relying only on fixed terminals or back-office support. The aim is to reduce delays on the shop floor and help workers respond faster to customer requests.

x-hoppers, part of Wildix, sells communications tools for retail stores. The company said Heron Foods has used the system to create more consistent communication across different layers of the business, from frontline staff to managers.

“Bricks-and-mortar success depends on seamless service, underpinned by intelligent, real-time information and clear cross-team communication,” said Graham Dixon, CTO at x-hoppers. “With unified store connectivity, Heron Foods has unlocked the personalised and consistent communications that deliver across every layer of the business, supporting CX, team cohesion and colleague safety.”



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Tes launches Tes360 to connect school & trust data

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Tes has launched Tes360, a platform designed to connect school and trust data in one system, marking a strategic shift for the education technology group.

The platform is intended to bring together information often spread across separate teams and software tools in schools and academy trusts. Tes360 is set to cover safeguarding, special educational needs and disabilities, recruitment, timetabling, staff retention, classroom management and human resources.

It combines Tes’s existing products while working alongside school or trust management information systems already in use. The aim is to give leaders and staff a clearer view of operations and pupil-related issues without requiring schools to replace their core systems.

Data fragmentation

The launch comes as schools and trusts face pressure on staffing, administration and oversight. In many organisations, data exists but sits in separate systems, slowing decisions by senior leaders, teachers and operational teams.

According to Tes, the issue is not a lack of software or information but a lack of connection between sources. That gap can delay action on issues ranging from pupil welfare to staffing and school improvement.

Tes has positioned Tes360 as a way to reduce manual work and improve visibility across an organisation. The system is designed to support earlier identification of risks, faster decision-making and greater consistency across schools and trusts.

Tes has long operated across several parts of the education market, providing software and services for timetabling, SEND provision, behaviour management, staff wellbeing, parents’ evenings, recruitment and professional development. It also publishes Tes Magazine, giving it a role in both school operations and education media.

Strategic shift

Tes described the launch as the result of years of development and investment. By centring its offering on a connected platform, it is linking products that schools may already use separately rather than selling them only as standalone tools.

The approach reflects a broader trend in education technology, where software suppliers are trying to address fragmentation created by multiple specialist systems. Schools often rely on a patchwork of products for attendance, safeguarding, HR, timetabling, parental communication and recruitment, with data shared manually or not at all.

For academy trusts operating across several schools, that fragmentation can make it harder to compare performance, identify emerging problems and spread working practices between sites. A single view across different functions has become more attractive as leaders are asked to do more with constrained budgets and limited staff time.

Tes360 is now available in all markets where Tes operates. The company serves schools internationally, though it has deep roots in the UK education sector and says its offering draws on more than a century of experience.

Rod Williams, Chief Executive Officer of Tes, said: “Disconnected technology in education slows down decision-making for both school leaders and teachers. By connecting technology, opportunities for improvements and action are enabled, saving staff time and improving pupil outcomes. This launch represents years of development and investment so that schools and trusts can act earlier and reduce complexity. It’s not about adding more technology, but making what they already have work better together.”

The platform is intended to help schools act earlier, reduce administrative workload and improve oversight across teams by bringing together information from school operations and staff management in one connected view.



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Samsara launches smart compliance for EU & UK fleets

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Samsara has launched Smart Compliance for fleet operators in the EU and UK, targeting tachograph compliance.

The system brings together tachograph downloads, infringement management and driver coaching in a single platform for compliance managers and safety teams. It includes in-cab alerts, a central dashboard, country-specific rulesets, digital coaching workflows and compliance performance dashboards.

The launch comes as fleet operators face closer scrutiny over tachograph rules. Tachograph offences accounted for 58% of all DVSA HGV prosecutions in 2024, according to Samsara, while compliance requirements are also due to extend to cross-border light commercial vehicles over 2.5 tonnes from July 2026.

Operators working across borders face added complexity because tachograph rules vary by jurisdiction. The system uses VDO-based rulesets covering more than 17 European countries, with updates to reflect regulatory changes.

Single system

Many fleet businesses still use separate tools for telematics, tachograph downloads and compliance administration. That can leave compliance teams managing data in multiple places and reviewing infringements only after they have occurred.

Smart Compliance is designed to shift that process towards earlier intervention. In-cab warnings alert drivers in real time so they can correct issues before they become infringements, while office teams can review incidents through a central dashboard and send digital debriefs to drivers for acknowledgement.

For fleet operators, the financial risks can be significant. Infringements can carry penalties of up to £5,000 each, according to Samsara, while repeated compliance failures can also threaten an operator’s licence.

One early user is Mulgrew Haulage, which has been trialling the product as part of its compliance process.

Matt Crossland, UK Area Manager at Mulgrew Haulage, said: “Previously, we would wait for the infringement report and deal with everything in bulk, which could take most of the day. Now everything is in one place-the infringement, manager response, and driver acknowledgement-and it takes about two minutes per infringement with Smart Compliance. Instead of looking back at last month’s infringements, we review yesterday’s, deal with them immediately, and send them straight to the driver digitally to fully understand what happened. This reduces what previously took a day to a matter of minutes.”

The product has been developed for fleets operating in the UK and across Europe, where cross-border transport often requires compliance teams to track different national rules alongside EU-wide requirements. Samsara said between 60% and 80% of EU fleets operate across borders, making tachograph administration a routine operational task.

Compliance pressure

The wider compliance market has become more important as regulators place greater emphasis on driver hours, rest periods and record-keeping. Tachographs are central to that framework because they record driving time, speed and rest activity, giving enforcement agencies a basis for identifying breaches.

Smart Compliance combines prevention, management and coaching in one system rather than relying on separate tools. Samsara is positioning that approach as an alternative to older compliance workflows built around retrospective reporting and manual follow-up.

Alongside the alerting system and dashboard, the software includes KPI views that allow managers to track infringement patterns over time. The dashboards are intended to help operators identify recurring issues at driver, depot or fleet level and measure whether coaching is reducing repeat offences.

Digital coaching workflows are designed to replace paper-based or ad hoc debriefing processes. They allow managers to log a response to an infringement and send it directly to a driver for review and acknowledgement.

Praveen Murugesan, Vice President of Engineering EMEA at Samsara, said the technology is intended to reduce manual work for compliance teams.

He said: “Our customers’ operations in Europe are some of the most complex in the world, and there is a huge opportunity to use AI to spot risks and avoid infringements. Smart Compliance takes the guesswork out of compliance by automating the toil that office teams grapple with every day. We’re super excited to provide the technology that keeps these essential supply chains moving safely.”

Smart Compliance is available for fleets in the EU and the UK.



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James Bond among rare books at special Oxford Brookes event

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Around 70 dealers attended the weekend PBFA Oxford Book Fair at Oxford Brookes University held on April 18 and April 19.

These dealers were reportedly offering tens of thousands of rare, collectable and second-hand books, maps and manuscripts, including part of Ian Fleming’s James Bond series and by Jane Austen.

READ MORE: Do not approach order issued as manhunt launched for Oxford man with knife

Blackwell’s and Hatchards were among the sellers present at the fair with novels by Aldous Huxley and Virginia Woolf also up for sale.

Organised by Grace Barham and Tom Lintern-Mole of the Premier Book Fair Association, items were on offer from as low as £2 to over £1,000 with food and drink available from an on-site cafe.

The PBFA has further announced that there will be a one-day fair at Oxford Brookes again, on Saturday October 17.





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