Banbury nursing home found in ‘breach of legal regulations’

Banbury Heights Nursing Home in Old Parr Road in Banbury was rated ‘requires improvement’ by the Care Quality Commission (CQC).

The home has received this rating for a fourth time running following inspections in 2022, 2023 and 2024.

The service was found in breach of legal regulation in relation to people’s safe care and treatment.

This was the same as their inspections in 2022 and 2023.

Inspectors found the provider did not make sure that medicines and treatments were safe and met people’s needs.

The inspection also revealed the service didn’t have equipment that supported safe care.

Patients records didn’t always reference people’s medical needs or document important information about being on a palliative pathway, the inspection report added.

Inspectors also found that some of the staff did not always embody the culture and values of their workforce and organisation.

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Banbury Heights Nursing Home is a residential care home providing personal and nursing care to up to 58 people.

The service provides support to older and younger people with dementia, physical disabilities, sensory impairments, mental health needs, learning disabilities or autism in one adapted building.

At the time of the inspection there were 41 people using the service.

People living at Banbury Heights provided positive feedback about the service.

Comments included “I am well looked after here”, “staff are lovely” and “they look after me well here”.

People’s relatives provided mixed feedback about staffing levels and the condition of the building.

Among the comments were “oh yes, I feel there are [enough staff]”, and, “there are definitely less staff at night and it may affect his care”.