Business & Technology
Royal Mail to scrap second-class post deliveries on Saturday
The delivery business is scrapping Saturday deliveries of second-class post.
The change is part of a wider overhaul and a £500 million investment plan aimed at meeting delivery targets.
Under the new letter delivery model, second-class letters will be delivered every other weekday.
Royal Mail set to scrap second-class post delivery on Saturdays
Alistair Cochrane, chief executive of Royal Mail, said: “We recognise our service hasn’t always been the standard our customers rightly expect and we’re determined to do better.
“The plan we’ve set out today shows how we’ll make a step change in performance across the UK, backed by £500 million of investment over the next five years.”
The changes follow an agreement with the Communication Workers Union (CWU) and Unite, ending a long-standing dispute over the plans.
Ofcom last year gave the green light to Royal Mail’s plans to scale back second-class letter deliveries, starting from July 28, while keeping the first-class and parcels service unchanged.
Royal Mail launched the changes across 35 delivery offices as a pilot, but wider expansion across its 1,200-strong network ground to a halt over the disagreement with the CWU.
Royal Mail says the revised model and investment will help it meet new delivery targets set by regulator Ofcom.
Royal Mail is making changes to its services to meet delivery demands (Image: Getty Images)
The company aims to deliver around 85% of first-class post the next day within nine months of the changes taking effect, reaching Ofcom’s 90% target within a year.
For second-class mail, Royal Mail plans to deliver 93% within three days within nine months, meeting the 95% target by May next year.
The reforms are partially a response to Royal Mail’s failure to meet targets in 2024-25, when it delivered only 77% of first-class and 92.5% of second-class mail on time.
This shortfall led to a record £21 million fine from Ofcom in October last year.
Ofcom has since adjusted its targets, lowering the first-class next-day requirement from 93 per cent to 90 per cent and the second-class three-day requirement from 98.5% to 95%.
The regulator also introduced a new enforceable requirement that 99% of mail must not be more than two days late.
Natalie Black, Ofcom’s group director for infrastructure and connectivity, said: “Now that’s published, Royal Mail needs to get on and implement it.
“Their plan must deliver significant and continuous improvement, with performance getting back on track.”
How to check if your Royal Mail parcel is delayed
To check if your Royal Mail parcel is delayed, use the Royal Mail Tracking tool or app with your reference number.
You can also check the Service Update page for local disruptions, and you should allow 10 working days past the due date before classifying it as lost.
When your parcel or letter will arrive depends on the service used to send it, the Royal Mail website explains.
First-class and Tracked 24 parcels are aimed to be delivered by the next working day, with Tracked 48, Tracked Returns and second-class within two to three working days.
Customers are advised to add an extra working day if there’s a redirection in place.
If first-class or second-class parcels are not delivered 10 working days after the due date, the sender might be able to claim compensation.
If you’re the recipient, please contact the sender, who will contact Royal Mail to enquire on your behalf.
For tracked items, this is the case if the item hasn’t been delivered seven working days after the due date.
The website adds: “There are occasions when we deliver an item separately from your usual delivery.
“For example, a large item or a Special Delivery Guaranteed item, meaning your item may still arrive today.
“If you have a reference number, you can check the status of your delivery using Track your item.
“If your item is ready for delivery, it should arrive with you the next time we deliver to your address.”
Have you been affected by Royal Mail delivery delays? Let us know in the comments.
Business & Technology
Oxford pubs closing amid Tommy Robinson ‘unrest’ fears
The controversial figure, whose real name is Stephen Yaxley-Lennon, is due at the Oxford Union tomorrow evening (Wednesday, June 17).
Yaxley-Lennon has been jailed multiple times for a variety of offences with his significant recent imprisonment in October 2024 for contempt of court.
Five roads, including St Michael’s Street next to the union, will be closed and police will be on stand-by for any unrest.
The Jolly Farmers Pub in Paradise Street said on social media that businesses were “boarding up windows” ahead of Yaxley-Lennon’s visit.
Staff outside The Jolly Farmers in 2022 (Image: The Jolly Farmers)
It said: “Businesses are going to suffer. Communities are going to suffer. Our reputation as a city is going to suffer.”
A pub spokesman confirmed The Jolly Farmers will not be boarding up, but it will be closed today for the visit.
The White Rabbit in Frairs Entry also said it will be closing early today “in solidarity with other independent businesses”.
READ MORE: Travellers at ‘unauthorised site’ in Oxford park after police notice
The pub said it is a “difficult decision”, but said the safety and wellbeing of visitors is “always a priority”.
“We hope everyone in Oxford stays safe this Wednesday,” the pub added. “Now let’s all have a nice cold pint and wait for this all to blow over.”
Meanwhile, the The Handle Bar Cafe and Kitchen also in St Michael’s Street said its licence to trade from the pavement has been revoked temporarily for the day.
Tommy Robinson (Image: PA)
A spokesman said it is due to the road closure and “likely trouble”, adding it too will shut early from 3pm “to keep staff safe”.
One businessman, who asked for him and his business to remain anonymous, said there is “growing frustration” both in businesses that may be affected and within the university at the timing of the debate, referencing other tensions elsewhere in the country.
“Some businesses in the vicinity of the Oxford Union site are definitely considering what steps need to be taken to prevent damage,” he said.
Anneliese Dodds, Oxford East MP, said: “The Oxford Union’s decision to host Stephen Yaxley-Lennon has already been rightly criticised for ignoring the views of Oxford residents concerned about its impact on community relations.
“Now it appears local businesses are also worried that they could be targeted by supporters of Yaxley-Lennon and the division he promotes.
“When will the Oxford Union’s leadership realise their behaviour is damaging our city?”
Business & Technology
AI scams erode trust in online identity, Malwarebytes warns
Malwarebytes has published research on how artificial intelligence is affecting trust, scams and online identity. The survey found that one in three daily AI users think it is acceptable to create explicit images of people they know.
The report drew on responses from 1,500 adults in the US, UK, Austria, Germany and Switzerland, and pointed to growing uncertainty over whether online material is real and communications are genuine.
One of the clearest findings was a decline in confidence in digital evidence. Some 88% of respondents said it is becoming harder to tell whether online content is genuinely human or real, while 84% said convincing video evidence no longer feels like proof.
Scams were another major concern. Some 85% of respondents said they struggle to distinguish scams from legitimate communications, up from 66% the previous year.
Half of those surveyed said they had experienced some form of AI fraud or scam. Exposure was highest among Gen Z respondents at 67%, compared with 51% of Millennials, 46% of Gen X and 30% of Boomers and older people.
The data also suggested identity-related abuse is becoming more common. One in 10 respondents said explicit AI images had been made of them without consent, while 19% said they had experienced some form of AI-driven identity harm. That figure rose to 30% among Gen Z.
Trust erosion
The research described a broad weakening of confidence in basic online signals such as voice, image and video. It found that AI-generated deepfakes, voice cloning and impersonation are contributing to what Malwarebytes characterised as a breakdown in certainty over what people can trust.
Regional differences also emerged. The US recorded higher exposure to AI fraud and scams at 56%, compared with 48% in the UK and 47% across the DACH region.
At the same time, concern was not always matched by defensive action. While 81% of respondents said they fear someone stealing their family’s likeness, only 13% said they had created a family codeword as a safeguard.
Similarly, 67% said they worry about voice cloning, but only 19% said they had turned off voicemail recordings to reduce that risk. The findings also showed that 74% are concerned about experiencing a deepfake or other AI-generated scam.
The DACH region lagged the US and UK across most protective behaviours measured in the study. The report suggested this may reflect stronger institutional trust in those markets.
Changing norms
Beyond fraud, the survey pointed to a shift in attitudes about what people consider acceptable AI use. It found that 18% of respondents believe it is acceptable to use AI to generate explicit images of someone they do not know.
Among daily AI users, the picture was more striking. One in three said it is acceptable to generate explicit images of someone without their consent.
Another 32% of respondents said it is acceptable to use AI to imitate their voice or appearance, provided it is for personal use. The findings suggest concern about misuse can coexist with tolerance for practices that could enable abuse.
Mark Beare, Head of Consumer at Malwarebytes, commented on the findings.
“AI’s deepest impact isn’t on our devices; it’s on us. When people can no longer trust what they see, hear, or who they’re talking to, the damage reaches far beyond any single scam and into the building blocks of our society,” Beare said.
He also linked the issue to the wider role of cyber protection.
“Cybersecurity has always adapted, and it will again, but only if we recognize that what we’re protecting now is something far more important than data. It’s people’s ability to believe one another,” he said.
The report was based on a survey prepared by an independent research consultant and distributed through Forsta. Respondents were aged 18 and older, with the sample split equally by gender and weighted across age groups, regions and race groups.
Malwarebytes also used the publication of the findings to highlight Scam Guard, a scam-detection feature built into its desktop and mobile products. The tool provides real-time feedback on suspected scams, threats and malware, alongside digital safety recommendations.
It is also intended to reduce the stigma that can surround scam victims by offering guidance before users act on suspicious messages. The wider findings, however, indicate that the challenge may extend beyond technical detection to a deeper loss of confidence in whether online interactions can be trusted at all.
Business & Technology
Major UK restaurant chain rescued amid £37m debt administration
Las Iguanas, which runs 44 sites across the country but none currently in Oxfordshire, had warned it would “inevitably enter administration” if the deal was not sanctioned.
It previously operated an Oxford branch in Park End Street, which closed back in June 2017, leaving the county without any of the group’s Latin American-themed restaurants.
The chain is owned by Iguanas Holdings Ltd, a subsidiary of The Big Table Group, which also sits behind several familiar high-street brands including Frankie & Benny’s, Bella Italia and Banana Tree.
READ MORE: Staff ‘gutted’ as UK giant cuts thousands of jobs amid £800m administration
In May, the company confirmed it had gone to court to seek approval for a restructuring plan intended to deal with its heavy debt pile.
At the time, bosses said that, without the move, the business would not be able to continue trading and would be forced into administration.
The court has now backed the plan, allowing around £37 million of debts to be cancelled or compromised and giving the chain a financial lifeline.
As part of the rescue, The Big Table Group is injecting £3 million of new funding into the business as part of a wider turnaround strategy.
READ MORE: UK food supplier giant falls into administration owing £1.5m debt
The deal also paves the way for reduced rents at certain sites and agreements with landlords on some outstanding sums, easing pressure on the company’s day‑to‑day cash flow.
Mr Justice Meade approved the scheme at a hearing in London, clearing the way for the restaurant operator to avoid collapse and continue trading.
The group has stressed that the restructuring relates only to the legal entity that holds the chain’s property leases and related costs, and does not involve the wider Big Table business, its suppliers, its employees or any of its other brands.
All 44 restaurants are continuing to operate as normal while the rescue plan is implemented, with the company presenting the deal as a way to secure the long‑term future of the brand and safeguard sites and jobs.
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