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KLM apologises after Paralympian denied onboard wheelchair on 11-hour flight | Disability

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The Dutch airline KLM has offered “sincere apologies” to a Paralympic athlete who was denied access to an onboard wheelchair during a long-haul flight so she could go to the toilet.

The cabin crew on the flight later called the police after the request from Hannah Babalola, 37, who is paraplegic and competes in track events, for the wheelchair, known as an aisle chair as it is narrow enough to be used inside a plane. They first handed her a written notice, headed: “Unacceptable conduct and final warning on behalf of the captain of this plane.”

The incident happened on 26 May, when Babalola, who competes for Nigeria and lives in Chicago, was returning home from a wheelchair-racing event in South Africa.

She had booked the KLM return flight from Chicago to Cape Town, via Amsterdam, as a wheelchair-using passenger. The outbound flight went smoothly, but as she began her return journey she was taken to the plane by wheelchair and asked by cabin crew, once she had boarded, if she would require an aisle chair during the flight. When she said she would – the flight to Amsterdam was almost 11 hours – the problems started.

In a conversation with cabin crew and the captain that she asked permission to record, which was shown to the Guardian, a crew member can be heard saying they could not accept a passenger in need of an onboard chair as it was too dangerous to use during a flight in case of turbulence and that Babalola’s two options were to go to the toilet without using the wheelchair or to “offload” from the plane.

“I needed to get home to Chicago to my family and to get to work and I couldn’t ‘offload’ from the flight,” Babalola said.

Security was called by the cabin crew but declined to take any action against Babalola. When the flight landed in Amsterdam, the crew asked the police at the airport to be on standby, but they too declined to take action.

Babalola transferred to a different connecting flight in Amsterdam to complete the journey to Chicago.

She said: “I felt compelled to avoid eating or drinking for the duration of the flight because I feared needing to use the restroom and being unable to access it. I spent much of the flight trying to control my emotions and I found myself crying because of the way I had been treated.

“This experience was humiliating, distressing, and degrading. The situation caused me significant physical discomfort and emotional distress. I believe that the manner in which I was treated raises serious concerns regarding discrimination and equal treatment. All passengers, regardless of disability or personal circumstances, deserve to be treated with dignity and respect.”

Babalola made a formal complaint to KLM about her experience.

A member of KLM’s customer service staff replied, stating: “It is very concerning to read about this experience, particularly the distress caused during boarding and throughout the flight. Your account describes a situation that must have felt deeply upsetting and unsettling, especially when travelling with an accessibility need and simply expecting appropriate assistance and respectful treatment.”

They added: “A full review of the circumstances should now be carried out by the appropriate teams. This will typically include examining the reports submitted by the crew and any other relevant information available in relation to the flight. My sincere apologies are extended for the distress and upset this experience has caused.”

The British Paralympian Anne Wafula Strike hit the headlines in 2017 when she was forced to wet herself on a train. The incident triggered a national debate about equal access to transport for people with disabilities.

She said: “Nine years ago I was forced to wet myself on a train because there was no functioning accessible toilet. Almost a decade later, the experience of Hannah Babalola shows we still have a long way to go. It is upsetting that disabled people are having to fight the same battles over and over again just to access the rights that able-bodied passengers have.”

A KLM spokesperson told the Guardian: “We regret that an incident occurred involving one of our passengers on the flight from Cape Town to Amsterdam on 26 May. Out of respect for the privacy of both the passenger and our crew, we find it inappropriate to discuss the details of the situation.”



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M60 traffic: Rush hour chaos as 'police-led incident' sparks motorway closure

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A stretch of the motorway has been closed due to a police-led incident.


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‘Leicester Square, please guv’: Self-driving taxis cleared for London streets ‘later this summer’ | Self-driving cars

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The taxi app company Uber and the autonomous technology developer Wayve have been granted the first minicab licences in London, allowing them to offer self-driving taxi rides to paying customers – but with a human safety driver in place, for now.

The companies said they would start trips in the UK “later this summer” before the full public launch.

The San Francisco-headquartered Uber and London-based Wayve are racing against the Google-owned Waymo and its Chinese equivalent Baidu’s Apollo Go to launch self-driving taxi services in London. Their progress is being watched closely because the British capital will be one of the first cities in the world to have American and Chinese tech firms operating on the same roads.

Uber and Wayve said more than 100,000 Londoners were on their waiting list for the self-driving taxis.

Transport for London (TfL), the capital’s licensing authority, granted 15 private hire vehicle licences to Ford Mustang Mach-E vehicles equipped with Wayve’s artificial intelligence driving software, as well as surround cameras and radar. The companies said TfL had confirmed they reached the required safety standards.

A TfL-licensed private hire driver will sit in the driver’s seat during trips to intervene if necessary, although the software is expected to control the car.

The next step, of operating the taxis without a driver, will require Uber and Wayve to seek approval via a new process, known as an automated passenger services permit, with the government’s Driver and Vehicle Standards Agency.

TfL said it would monitor the use of the vehicles, and was ready to intervene if passenger safety was compromised.

A TfL spokesperson said: “Safety is our top priority. Any new vehicle licensed to carry passengers on London’s roads must align with our Vision Zero goal of eliminating all deaths and serious injuries from collisions on London’s streets by 2041.”

Wayve, which was co-founded by the New Zealand-born Alex Kendall, has been testing its tech in London since 2018 with safety drivers. In previous demonstrations to the Guardian the car has navigated most of the obstacles of north London’s busy roads, although the safety driver was forced to intervene at one point.

Sarah Gates, Wayve’s vice-president for global affairs and assurance, said: “This licence is an important step towards giving Londoners the chance to experience autonomous driving technology.

“The responsible deployment of these vehicles will bring us safer, cleaner and quieter streets, and we’re proud to continue working alongside regulators, communities and the public as we take the next steps towards making autonomous rides a reality in the capital.”

Autonomous driving systems usually incorporate surround cameras and radar. Wayve also utilises AI. Photograph: The Lightwriter/Alamy

Driverless taxi services are already operating in several cities around the world, although mainly in the US and China, where most of the software developers are based. However, US companies are essentially blocked from China, and vice versa, meaning they have not had to compete directly.

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Uber abandoned its own efforts to develop self-driving technology in 2020, but it is working with several partners around the world who are in turn using different systems. That includes the Chinese company WeRide, which is operating driverless taxis in Abu Dhabi, UAE.

Wayve is also working with the Japanese manufacturer Nissan on integrating its tech in private cars.

Uber’s global head of autonomous mobility operations, Annie Duvnjak, said: “This licence is a key milestone in bringing autonomous rides to London on Uber.

“Our interest list has seen an incredible response from Londoners who are excited to experience Wayve’s British-built autonomous driving technology.”

The news came as Uber reported better than expected second-quarter gross bookings of $58.02bn (£43bn), but said earnings for the next quarter would fall below Wall Street forecasts.

Uber said earnings per share would come in between ​84 cents and 88 cents, compared with analysts’ expectations of 89 cents, with foreign exchange costs trimming booking growth.

The company also outlined ‌plans to spend more than $10bn on autonomous vehicles over the coming years, although it did not provide a specific ‌timeline.



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Gatwick airport to open second runway after legal challenge fails | Gatwick airport

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Gatwick airport is to start development of its second runway after campaigners lost a legal challenge to the plans.

The court of appeal on Tuesday dismissed a bid by local campaign groups to challenge an earlier high court ruling that the scheme could proceed.

The £2.2bn project, approved by the transport secretary, Heidi Alexander, in September, will allow about 100,000 more flights a year to use Britain’s second busiest airport.

Pierre-Hugues Schmit, the Gatwick chief executive, said the airport was “very pleased that this ruling brings to an end an eight-year planning and legal process which has carefully tested and scrutinised every aspect of our expansion plans on multiple occasions”.

The plans will involve the West Sussex airport slightly repositioning its emergency runway and using it routinely for short-haul passenger aircraft. It is now among the busiest single-runway airports in the world, but hopes to have the second runway in operation as early as 2030.

The government declared the court ruling a “major milestone for Gatwick and for local communities”.

Alexander said: “Around 13 million more passengers and 100,000 more flights will give holidaymakers greater choice and strengthen global links to help make the UK one of the most attractive places in the world to invest.

“We’ll back expansion that supports growth and our climate goals. To drive forward sustainable change, we’re also investing more than £219m for green fuel production to cut emissions from flying and secure the future of aviation.”

Campaigners had sought a judicial review of the Department for Transport’s decision to approve the plans, arguing that the government did not properly assess the scheme’s climate impact.

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One of the applicants, Peter Barclay, the chair of Gatwick Area Conservation Campaign, said he was disappointed with the ruling but added: “It is time for governments to wake up and realise that saying yes to the expansion of any and every airport will not kickstart the economy … It will further lock in aviation’s climate, noise and air pollution impacts, increase congestion on roads and public transport and blight local communities.”

Meanwhile, Luton Rising, the council-owned company behind Luton airport, announced that all legal challenges to its expansion plans had now been cleared. The supreme court has dismissed any final possibility of appealing a high court ruling last November upholding Alexander’s signoff on plans to increase the airport’s annual capacity from 19 million to 32 million passengers by the mid-2040s.

The airport owner said it would create up to 11,000 new jobs and generate up to an additional £1.5bn in annual economic activity, and pledged strict controls on noise and carbon emissions, air quality and surface access to the airport.



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