SOFIAH NICHOLE SALIVIO

News Editor

Quadient has supplied a new mail automation system to Send and Receive, expanding a partnership of more than 15 years.

The UK print and mail provider has installed Quadient’s DS-1200 G4iQ folder inserter, Impress software, AIMS automated insertion management system and inline envelope printing to remove production bottlenecks and support new customer growth.

Milton Keynes-based Send and Receive provides print, mailing, postage and digital delivery services. The new setup replaces fragmented processes that had slowed production and limited its ability to add clients.

Before the upgrade, legacy systems were operating at full capacity, restricting growth and making onboarding more difficult. The business also faced limitations with a rival folder inserter, while separate envelope printing and mail insertion workflows added manual handling and reduced efficiency.

The new installation brings those processes into a single workflow. According to the companies, it is designed to reduce manual intervention, increase output and provide closed-loop verification for document accuracy.

That verification is also intended to support GDPR compliance. Integrated checks can confirm that the right documents are inserted and addressed correctly, reducing the risk of errors in customer communications.

Capacity pressure

The investment reflects a broader issue in the print and mail sector, where providers are under pressure to handle rising volumes while meeting tighter compliance requirements. For operators still relying on separate legacy systems, capacity constraints can quickly become a barrier to winning new business.

For Send and Receive, the need for a more integrated production environment became more urgent as demand increased. The company turned to a supplier it had worked with for more than a decade to redesign part of its mail operation.

“As our business has grown, it became clear that our existing infrastructure was holding us back,” said Liam Crane, Director, Send and Receive. “With Quadient’s integrated solution, we have moved to a scalable, efficient production environment. We can now take on new clients with confidence, while maintaining high standards of accuracy and compliance.”

The project forms part of Quadient’s work with print service providers updating production processes to improve efficiency and respond to customer and regulatory demands. The company sells automation systems for business communications, including software and mail handling equipment.

Workflow changes

By combining insertion, software management and envelope printing in one line, the installation removes the need for some standalone systems. That can reduce the number of touchpoints in the production process and simplify job tracking across a mail run.

AIMS, Quadient’s automated insertion management system, monitors mailpiece creation and verification, while Impress manages communication workflows. Together with inline envelope printing, the tools connect stages that had previously been handled separately.

For print and mail providers, these workflow changes can have direct commercial effects. Greater throughput can create room for additional customer work, while fewer manual steps may lower the risk of mistakes that can trigger reprints, delays or compliance concerns.

Quadient described the deployment as an example of how mail operators are balancing output growth with tighter control over accuracy. In regulated communications and customer correspondence, document integrity has become a more visible operational issue as service providers seek to reassure clients on data handling.

Phil Hutchison, Senior VP MRS, UK & Ireland, Quadient, said the company is seeing demand from providers that want to expand without losing oversight of production quality.

“Print service providers need to scale efficiently while maintaining control and accuracy,” said Hutchison. “By combining high-performance hardware with intelligent automation, we help customers modernise production and support sustainable growth.”

JOSEPH GABRIEL LAGONSIN

News Editor

Phoenix Software has announced that two employees have achieved Broadcom VCF Knight status, Broadcom’s highest recognition for partner professionals.

Infrastructure Practise Lead Richard Worth and Senior Technical Consultant Robert Dent both received the Broadcom VCF Knight – Storage certification, recognising expertise in VMware Cloud Foundation-related storage.

The achievement strengthens Phoenix’s position within Broadcom’s partner network, where it holds UK Pinnacle and Expert Advantage status. It also reflects continued investment by the York-based business in technical staff with specialist VMware expertise.

Broadcom’s Knight programme identifies partner specialists with experience in the architecture, design, implementation and support of Broadcom technologies. In this case, the focus was on VMware Cloud Foundation and related storage work.

The process involves several stages rather than a single exam. Candidates must pass multiple advanced technical tests, submit evidence of customer designs, deliver a live technical demonstration to a Broadcom sponsor, and then undergo nomination and review by a Broadcom panel.

The certification typically takes several months to complete and requires periodic renewal, making it a relatively rare qualification within the VMware and Broadcom partner ecosystem.

Worth has worked in IT for more than 25 years, including nine at Phoenix, where he leads the infrastructure practice. His background spans networking, storage and virtualisation, all closely tied to the technologies covered by VMware Cloud Foundation.

Dent has worked with VMware technologies for more than 20 years, beginning during an early IT apprenticeship and later implementing virtualisation environments at the University of Hull. His experience also includes servers, storage, NetApp and vSAN, and he gained his first VMware certification while working at the university.

Technical route

The certifications come as many customers reassess their VMware environments following Broadcom’s acquisition of the software business. That has increased scrutiny on partners able to demonstrate deep product knowledge and delivery experience.

Both men completed the same rigorous process to secure the designation, which Phoenix described as evidence of its ability to support organisations running complex virtualised infrastructure.

Worth said: “The difference with the Knight programme is that it recognises not just what you know, but what you’ve actually delivered. It reflects real-world experience – designing, implementing, and solving problems for customers. For me, VCF brings together everything we do across networking, storage, and virtualisation into one cohesive platform.”

Dent linked the certification to customer expectations around complex infrastructure projects.

Dent said: “This is one of the highest standards a consultant can achieve. It’s exactly the level of expertise customers expect when they’re investing in complex platforms like VMware Cloud Foundation. For me, it’s also about continuing to learn and building environments where the wider team can develop their skills.”

Phoenix operates across software licensing, hardware, software asset management and managed IT services, and has been in the market for more than 30 years. It works with public and private sector customers on IT strategy, infrastructure design, deployment and software management.

The latest certifications suggest the company is seeking to deepen specialist skills in core infrastructure areas as customers continue to assess how they manage virtualisation, storage and networking in consolidated cloud environments.

Restore Information Management has warned that connected building systems are becoming a cyber security risk for organisations, with many businesses failing to secure operational technology such as building management systems, access control and CCTV.

The warning comes as attackers expand their focus beyond traditional IT to target the technology that supports day-to-day building operations. These systems are increasingly internet-connected, remotely managed and linked to cloud services, widening the number of potential entry points for attackers.

Official figures underline the scale of the issue. The latest UK Government Cyber Security Breaches Survey found that 43% of UK businesses experienced a cyber security breach or attack in the past 12 months.

David Robinson, Head of Cybersecurity at Restore Information Management, said many organisations have basic weaknesses across their operational technology environments, particularly default settings and poor access controls.

“Many building systems still rely on default credentials straight out of the box. If these credentials aren’t changed, cyber criminals can gain access to critical systems with relative ease. As today’s digital building systems become increasingly connected, remotely managed and cloud-based, they are evolving faster than many organisations can secure them. Without the right controls, attackers could disrupt critical building systems, disable physical security measures or use them as a route into the wider corporate network,” Robinson said.

Attack surface

Robinson said one of the main steps organisations should take is to establish a full inventory of connected building systems, including building management systems, access control platforms, CCTV networks and environmental controls.

In practice, that means knowing what equipment is connected to the network, who is responsible for managing it and how users, contractors and suppliers can access it. Security teams often have a clearer view of laptops, servers and business applications than of operational technology embedded in buildings, creating a gap that can persist for years.

He also highlighted the risk posed by shared and default credentials. Manufacturer-set passwords remain common across a range of connected systems, and shared accounts can make it difficult to trace activity or remove access when a staff member or contractor leaves.

Restore urged organisations to replace default credentials as soon as systems are deployed, remove shared logins and ensure each employee or contractor has an individual account. That allows access to be monitored and withdrawn when required.

Remote access

Another area of concern is remote access for suppliers and maintenance providers. Building systems often rely on outside specialists for configuration, support and servicing, but these links can remain open long after a project has ended.

Robinson said access should be formally approved, reviewed regularly and removed once work is complete or contracts expire. Dormant contractor accounts, he added, should not remain active.

The issue has become more pressing as facilities technology has become easier to access from outside a site. Remote management can help operators maintain systems across multiple buildings, but it also creates another route that needs oversight from both facilities and cyber security teams.

Network separation

Restore also called for stronger segmentation between operational technology and corporate IT environments. Separating building systems from wider business networks can limit the damage if one part of the estate is compromised.

This matters because attackers who gain access to a connected operational system may try to move laterally into more sensitive parts of the organisation. Segmenting networks can make that movement harder and reduce the impact of a breach.

Security and facilities teams should work together to review legacy environments and identify where older systems can be better isolated. In many organisations, building technology has evolved in stages over a long period, leaving a mix of old and new equipment with varying security controls.

Strategic priority

Robinson’s final point was that operational technology should no longer sit outside mainstream cyber planning. He argued that connected building systems need to be included in an organisation’s wider security strategy, with regular reviews, staff awareness and stronger security design at the point of deployment.

That view reflects a broader shift in cyber risk management as physical infrastructure becomes more digital. Systems once treated mainly as facilities assets are now part of an organisation’s connected estate and can affect both physical security and business continuity if disrupted.

Restore Information Management is one of the UK’s larger information management providers and says it works with more than 6,000 clients, including more than 80% of NHS trusts. “Cyber security is no longer confined to servers and laptops. As buildings become smarter, the systems that control them require the same level of protection as every other critical asset,” Robinson said.