Waitrose issues customer statement on in-store cafe changes

The brand has more than 300 stores throughout the country with many of these having a cafe under the same roof.

Waitrose cafes offer a large menu with a variety of both hot and cold food served to customers, as well as drinks, including tea and coffee.

The menu has been changed several times in recent years, meaning previous favourite meals such as the Aberdeen Angus Burger have been removed from the options.

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The in-store cafe at the Botley Road branch of Waitrose in Oxford. (Image: Newsquest)

One Oxford resident said: “The burger was what I always got whenever I went to the Botley Road Waitrose.

“I was sad to see it go as it was great value for money and was packed full of flavour.”

Waitrose has now clarified the menu has seasonal changes to ensure customers continue to have a fresh variety of options.

A spokesperson for the brand said: “We change our menu seasonally to make sure it’s fresh and vibrant for the food lovers we serve.

“While we can understand our customers’ loyalty to our British high welfare burgers, which are still available in store, we’re sure they’ll be equally tempted by our flatbread toasties and chicken caesar on sourdough toast.”

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This comes after a Waitrose notice issued to Oxford customers said free coffee was not on offer for the time being because machines were broken.

The two coffee dispensers at the Botley Road branch were out of order for a week, leaving some customers disappointed they can no longer access their free cappuccino or flat white using their Waitrose card.

According to staff, the store is waiting for an engineer to source parts for the coffee machine, which is positioned close to the store’s entrance.

The customer notice said: “Sorry, we are unable to serve hot drinks at the moment because our coffee machine is out of order. Please ask a partner (member of staff) if you require assistance.”

The issue is not a universal problem – coffee machines at other Waitrose stores, including the one in Abingdon, were working well.