Crime & Safety
Waitrose issues customer statement on in-store cafe changes
The brand has more than 300 stores throughout the country with many of these having a cafe under the same roof.
Waitrose cafes offer a large menu with a variety of both hot and cold food served to customers, as well as drinks, including tea and coffee.
The menu has been changed several times in recent years, meaning previous favourite meals such as the Aberdeen Angus Burger have been removed from the options.
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One Oxford resident said: “The burger was what I always got whenever I went to the Botley Road Waitrose.
“I was sad to see it go as it was great value for money and was packed full of flavour.”
Waitrose has now clarified the menu has seasonal changes to ensure customers continue to have a fresh variety of options.
A spokesperson for the brand said: “We change our menu seasonally to make sure it’s fresh and vibrant for the food lovers we serve.
“While we can understand our customers’ loyalty to our British high welfare burgers, which are still available in store, we’re sure they’ll be equally tempted by our flatbread toasties and chicken caesar on sourdough toast.”
READ MORE: Police presence warning after man ‘stabbed’ in knife attack
This comes after a Waitrose notice issued to Oxford customers said free coffee was not on offer for the time being because machines were broken.
The two coffee dispensers at the Botley Road branch were out of order for a week, leaving some customers disappointed they can no longer access their free cappuccino or flat white using their Waitrose card.
According to staff, the store is waiting for an engineer to source parts for the coffee machine, which is positioned close to the store’s entrance.
The customer notice said: “Sorry, we are unable to serve hot drinks at the moment because our coffee machine is out of order. Please ask a partner (member of staff) if you require assistance.”
The issue is not a universal problem – coffee machines at other Waitrose stores, including the one in Abingdon, were working well.
Emergency barrier repairs on the Oxfordshire M40, after an earlier crash, are causing severe delays on the road.
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Kenneth Hancox, of Quarry Road, Hornton, near Banbury, was sentenced on Friday, May 22.
The 67-year-old was charged with one count of section 20 grievous bodily harm, threats with a knife in a private place and threats to kill.
READ MORE: Oxford drug dealer jailed after £11k of cocaine found in car
The court heard the grievous bodily harm offence was committed on September 5, 2017 and resulted in the victim having a broken jaw.
The knife threat was committed on December 6, 2022 and the alleged threat to kill on February 13, 2024.
All the offences were committed at the home address of Hancox in Hornton, near Banbury.
The defendant pleaded guilty just before a trial was due to start earlier this year.
He was sentenced to 27 months imprisonment, suspended for three years.
The warning comes from Legionella Guard amid changes to the Renters’ Rights Act and following the UK’s hottest bank holiday weekend on record.
Legionella bacteria, which causes the potentially deadly Legionnaires’ disease, thrives in water systems at temperatures between 20 and 45 degrees Celsius.
Leah Stone, director of Legionella Guard, said: “Warmer weather provides the ideal conditions for Legionella to thrive.
“Water tanks and pipes that are in direct sunlight very quickly become more susceptible to Legionella growth.
“With enforcement tightening under the Renters’ Rights Act, and temperatures rising as summer approaches, Oxfordshire landlords cannot afford to treat Legionella risk as a tick-box exercise.”
So far in 2024, the UK has recorded 472 cases of Legionnaires’ disease.
Under the updated Renters’ Rights Act, which came into effect at the beginning of this month, landlords are liable to fines of up to £20,000 if their property isn’t compliant with new regulation.
In fatal cases, landlords can even be sentenced to time in prison.
Legionella Guard has been developed to simplify compliance for landlords by offering HSE-compliant e-learning, risk assessments, and simple evidence storage.
Ms Stone said: “Our new digital platform is designed to make compliance straightforward, affordable, and achievable.
“It enables landlords to manage risk effectively, protecting tenants and themselves at the same time.
“It’s a simple answer to a long-standing industry need.”
Typical symptoms of Legionnaires’ disease include chest pain, coughing, a high temperature, and breathlessness.
While most people make a full recovery, legionellosis can be a serious condition.
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