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UK SMEs fear cyber attacks most, Hiscox survey finds

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Cyber attacks are the top concern for UK SMEs, according to Hiscox. Its survey found that 38% of respondents ranked cyber attacks or data breaches as the risk most likely to keep them awake at night.

The findings are based on a study of 1,000 UK small and medium-sized enterprises and form part of a wider survey of 6,250 small business owners across six countries.

The research also highlights wider pressure on smaller companies, with owners facing rising costs, staff issues and legal risks. Overall, 92% of UK business owners said worries about risks to their business were affecting their sleep.

Inflation or rising costs came a close second among UK concerns at 37%, followed by workplace accidents or employee injuries at 35%. Economic downturn and theft or property damage each scored 33%. Natural disasters such as floods or fires were cited by 29%, lawsuits or legal claims by 28%, and staff shortages by 27%.

The data also points to a gap between awareness of threats and understanding of insurance cover. Among UK SMEs, 77% said they did not understand cyber insurance, while 80% said they did not understand professional indemnity cover.

That lack of confidence comes despite cyber risk topping the list of concerns and legal claims troubling more than a quarter of businesses. Globally, only 20% of SMEs correctly identified what professional indemnity insurance covers, the report found.

Hiscox said 55% of UK SMEs have a protection gap, suggesting that concern about risk does not always translate into a clear understanding of what insurance would respond to in practice.

Alana Muir, Head of Cyber at Hiscox, said the findings showed a widening disconnect between anxiety about threats and preparedness for their financial and operational consequences.

“Small businesses today are navigating a more complex risk environment than ever before: evolving cyber threats, changing workforces, rising legal costs, and the weight of knowing these risks exist without always knowing how to manage them. But awareness alone doesn’t equal protection. What the Global Protection Gap Report shows is the growing gap between businesses that know something could go wrong and those that truly understand whether they’d be covered if it did.

“Unsurprisingly, the areas where SMEs are most exposed are often the ones they feel least confident about. Cyber is a prime example. It tops the list of concerns, yet 77% of small business owners admit they don’t fully understand what a cyber policy covers. The same is true of professional indemnity, where eight in ten (80%) SMEs say they don’t understand the cover, despite legal claims keeping more than a quarter of them awake at night.

“The reality is that misunderstanding your cover can be almost as costly as having none at all. A business that believes it’s protected, but isn’t, may be less likely to seek advice or review its policies, which can leave gaps in cover,” Muir said.

Cyber cover

Muir also warned smaller firms against assuming they are too small to attract cyber criminals, noting that the practical impact of an incident can extend well beyond any immediate financial loss.

“It’s easy to assume your business may not be a primary target for cybercriminals. However, cyber attacks are not limited by business size, and SMEs are increasingly part of the threat landscape.

“Make sure your policy covers the full fallout of an incident, including data recovery, business interruption and customer notification costs, not just the immediate financial impact,” Muir said.

The insurer also highlighted other areas where cover may no longer match how a business operates. Employers’ liability insurance is usually a legal requirement for businesses with staff, including temporary or seasonal workers, and some micro-business owners remain unaware of that obligation.

On property insurance, the report noted that policies taken out when a company was smaller may no longer reflect the value of current stock, equipment or premises. Businesses operating from more than one site should also check whether cover applies across all locations where stock or equipment is stored or used.

Leadership strain

The research was accompanied by commentary from CAPE People Development, a consultancy that works with founders and small business leaders. Its co-founders and directors said risk often remains concentrated in the hands of owners even as companies grow more complex.

“In our work with small business owners, we consistently see that they are incredibly capable and committed. But those strengths can disguise the build-up of pressure. It becomes one more decision, one more approval and one more thing that only they can sign off.

“When you’re deeply invested, financially, emotionally and reputationally, it’s easy to blur the line between ‘I care about this’ and ‘I must personally hold this’. As businesses grow, complexity and risk increase, yet many continue holding the same level of personal responsibility, only now the exposure is greater,” said Naomi Regan, Co-Founder and Director at CAPE People Development.

Lynsey Kitching, Co-Founder and Director at CAPE People Development, said owners often delay reviewing governance and risk because immediate work takes priority.

“The mistake many small business owners make is waiting for things to ‘calm down’ before reviewing governance, cover or strategic risk. In reality, things rarely calm down. Urgent work will always feel more compelling than important work.

“Risk isn’t reduced when it’s held in one person’s hands, it’s reduced when responsibility sits in the right place and is clearly owned. If responsibility isn’t clearly named, it will drift back to the small business owner.

“Build a regular rhythm into the calendar and treat it as non-negotiable. If it isn’t protected properly, it will be squeezed out. We often use the ‘glass jar’ model to illustrate this. If you fill your time with ‘sand’ (the reactive, day-to-day demands), there isn’t enough room for the ‘rocks’ (the strategic priorities, risk reviews and governance tasks). They need space allocated before reactive tasks fill the day. Protecting your energy is part of protecting your business,” Kitching said.



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New Banbury pottery cafe enjoys successful opening weekend

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Blossom Pottery Cafe opened on Friday, August 14 at 18 South Bar, bringing a new artistic opportunity to coffee, tea and cake lovers in the town.

Opening the cafe was a long-standing dream of owner Wendy, who began pottery as a personal hobby and gradually developed the idea of creating a space where people of all ages can enjoy the peaceful pass time.

Blossom Pottery Cafe BanburyPottery painting sessions of bisque fired pieces are hosted daily (Image: Blossom Pottery Cafe)

With every table full on opening weekend and dozens of beautiful pieces newly painted by guests, the owner said her ‘heart is so full’ to see the dream realised.

“So grateful to see so many of you coming to support us on our opening day,” she shared. “Thank you so much.”

Blossom Pottery Cafe BanburyOwner Wendy said her ‘heart is so full’ after the support shown during the opening weekend (Image: Blossom Pottery Cafe)

Wendy earlier said: “We’re incredibly excited to be opening Blossom Pottery Studio & Café and bringing something new to Banbury.

“We hope it becomes a place where people can take a break from their busy lives, enjoy being creative, and make lasting memories with family and friends.

Blossom Pottery Cafe BanburyCustomers who visited during the opening weekend got free cupcakes (Image: Blossom Pottery Cafe)

“The support we’ve received from the local community has been amazing, and we can’t wait to welcome everyone through our doors.”

As part of the grand opening, all customers who visited during the opening weekend or made a pottery painting booking within the next three months received a free cupcake from the cafe.

Blossom Pottery Cafe hosts family-friendly pottery painting sessions from 10am each day, with normal cafe opening hours 8am to 5pm.





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Apprentices say AI is reshaping tech skills demand

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Atos highlighted the views of three apprentices entering the technology industry, focusing on apprenticeships as a route into tech as artificial intelligence reshapes workplace skills.

All three work as First Line Service Desk Apprentices and described a jobs market in which technical knowledge alone is not enough. Alongside coding and troubleshooting, they said communication, customer service, problem-solving and adaptability have become central to early careers in IT.

Kyle Brady said he moved into an apprenticeship after studying physics, maths and computer science at A level, then spending time in temporary work, including as a forklift driver, while building his technical skills independently. The apprenticeship, he said, offered a way to gain workplace experience while continuing to learn.

His account points to a common hurdle for new entrants: gaining practical experience before securing a first role. Brady said that challenge shaped his view of what employers value in technology jobs.

“After completing my A levels in physics, maths and computer science, I knew I wanted a career in technology. I’ve always enjoyed solving problems and understanding how things work, but I found it difficult to get my foot in the door. I spent some time in temporary jobs, including as a forklift driver, while building my technical skills in my own time. When the opportunity to start an apprenticeship came along, it felt like the perfect way to gain real workplace experience while continuing to learn.

“One of the biggest things my apprenticeship has taught me is that a career in tech is about much more than technical knowledge. Working on the helpdesk has shown me how important communication, customer service and problem-solving are. Being the first point of contact for users has completely changed how I see the industry and helped me develop skills I never realised I’d need. The experience has also shown me how quickly technology is evolving, especially with AI becoming part of more workplaces. That means the ability to keep learning and adapting is becoming just as important as technical skills. My apprenticeship has helped me build that mindset while giving me hands-on experience with the realities of working in IT.

“It’s also opened up opportunities I wouldn’t have had otherwise. Learning about career paths in cybersecurity and data engineering has shown me the range of opportunities available and given me confidence about where my career could go next. I’d encourage anyone thinking about a career in technology to keep an open mind and not feel like university is the only route. Apprenticeships give you the chance to earn while you learn, develop practical skills from day one and build the confidence to adapt as technology continues to change. In an industry being transformed by AI, that real-world experience is invaluable,” Brady said.

Ryan Cresswell said he studied IT at college and games design at university before working in sales to strengthen his people skills. He later returned to technology, but said employers often wanted practical IT experience as well as qualifications.

His experience reflects a wider issue for people seeking entry-level technology roles. Employers often ask for evidence of workplace readiness even for junior positions, making apprenticeships one way to bridge the gap between education and employment.

“After studying IT at college and games design at university, I began working in sales to hone my people skills before returning to technology. One of the biggest challenges I faced while applying for jobs in tech was that employers liked my qualifications but wanted candidates with hands-on IT experience. That made it difficult to get my foot in the door.

“My apprenticeship has given me the opportunity to earn, learn and gain practical experience at the same time. It’s allowed me to develop my technical troubleshooting skills, but I’ve also learned a lot about communication, problem-solving and handling different types of people. My advice to anyone considering a career in tech is to explore the different paths available. In the past it felt like university was the only choice, but that’s no longer the case. Also, speak to people already working in the industry and stay curious. Apprenticeships are a great way to build skills, confidence and hands-on experience, whether working individually or in a team, while discovering what’s right for you. The most important thing is to keep learning and not be afraid to take a different path if the first one doesn’t work out,” Cresswell said.

Skills shift

Zainab Hussain said she chose an apprenticeship because it offered immediate workplace experience and a path into more senior roles without student debt. She said the role had helped her develop both technical and interpersonal skills, including troubleshooting problems and explaining complex concepts clearly.

Her comments underscore how apprenticeships are being framed by employers and trainees as an alternative to university for some digital roles. In this case, the appeal lies in earning while learning, building professional networks and gaining direct exposure to the daily demands of IT support.

“I’m naturally drawn to tech and have always been IT literate, so I knew it was the right path for me. It’s an industry that’s constantly evolving, and I wanted to be part of that. I chose an apprenticeship because it felt like the best way to gain real experience from day one, and it sets you up to move into higher roles faster than if you go to university. I also wanted to build a career in the industry without taking on student debt.

“My time at Atos so far has helped me develop both my soft and technical skills, such as how to troubleshoot problems and communicate complex concepts clearly. I’ve also had the chance to earn, learn and build my experience, all of which are helping prepare me for the next stage of my career. The apprenticeship path has given me valuable opportunities to network with co-workers from different career backgrounds and skill sets, which you wouldn’t get at uni. The workplace experience has been incredibly valuable, so if you’re interested in tech, I’d encourage you to go for an apprenticeship, explore every opportunity available and keep an open mind,” Hussain said.

Taken together, the three accounts point to a shift in the skills mix associated with junior technology roles. As AI tools become more common in workplaces, the apprentices said the ability to keep learning, work with users and adapt to changing systems is becoming as important as formal technical training.

All three also described apprenticeships as a practical answer to the experience barrier that can prevent candidates entering the sector. They framed the route as a way to gain income, training and exposure to real workplace problems at the same time, while opening paths into areas such as cybersecurity, data engineering and wider IT support.



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UK flight school collapsed into liquidation

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Liquidators have been instructed to wind down Go Fly Oxford, which provided lessons for commercial and private pilots licences.

Colin Wilson and Emma Mifsud, of Opus Restructuring & Insolvency, have been appointed as joint liquidators for Go Fly Oxford Ltd back in May 2025.

But new records filed by the liquidators have revealed an HMRC secondary preferential claim of £118,132.

Ten unsecured claims have been received by the liquidators totalling £60,314.

Further unsecured creditor claims estimated in the statement of affairs total £88,955, the published documents say.

(Image: Ed Nix)

Over the past year, liquidators say they investigated whether any recoveries could be made from directors or other parties, but concluded there were no further viable assets or claims.

Aircraft shown in the 2024 accounts at a book value of £238,181 had been sold before liquidation. The liquidators found the sales appeared to be at fair value and saw no basis for a claim over the transactions.

The aircraft sales happened about seven months before liquidation, outside the relevant period for a preference claim.

The aircraft were reportedly transferred to creditors and leased back so the company could continue trading.

A purchaser of a PA34-200 aircraft was said to owe £6,000. The liquidators received £4,980; the remaining £1,020 was treated as settled because the purchaser had paid a company liability instead.

Two employees were made redundant on 31 March 2025 and were given information to submit claims to the Redundancy Payments Service.

READ MORE: MOT centre and car shop collapses into administration

The flying school was based at Oxford Airport when it collapsed.

Its website, which has since been shut down, described the business: “At Go Fly Oxford we pride ourselves on offering a personal and tailored approach to pilot training.

“We know that people learn at different paces and in different ways, this makes catering for individual needs our main target.”

Oxford Airport’s main trade is pilot training. Flight schools at Oxford train pilots who go on to fly for more than 100 airlines in the UK and globally, including for British Airways.

Historically, the airport has been Europe’s foremost centre for professional pilot training with well over 40,000 students having started their careers there.

At one point, the airport’s runway was the busiest in the world with more than 235,000 movements a year (a take-off or landing) and up to 1,100 flights in a single day, its website says.

The business’ report says: “Over the course of 2025, the company will be complementing its Diamond DA40 fleet with a new fleet of Elixir aircraft, a safer and more efficient type of aircraft, which will provide a much reduced cost per flight hour.

“This, along with growth in enrolments and full utilisation of the European base will ensure the profitability of the business in the coming years.”





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