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UK SMEs could waste GBP £10,000 on unused software

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UK SMEs could be wasting up to GBP £10,000 a year on unused software subscriptions, according to Fasthosts. The web hosting company estimates that nearly 40% of workplace software goes unused.

The figures highlight growing pressure on smaller businesses as software costs rise. SMEs typically use between 10 and 20 software-as-a-service tools across functions such as marketing, sales and operations, while annual price increases in the sector range from 8% to 25%.

Rising Bills

Software subscriptions have become a significant operating expense for many smaller companies, especially those that have added tools over time for different departments and workflows. That has left many firms with overlapping products, underused licences and multiple applications needed to complete a single process.

Fasthosts also pointed to wider market data showing that businesses globally now spend an average of USD $7,900 per employee each year on SaaS products, up 27% over the past two years.

It cited findings indicating that 40% of organisations had at least one redundant SaaS tool in place during 2024. Separate research found that 39% of employees do not use the software their companies provide.

To illustrate the cost, Fasthosts used the example of a 15-person digital marketing agency that uses services such as Slack, Asana, HubSpot, SEMrush, Hootsuite, and Xero. With an estimated 10 to 15 subscriptions priced at GBP £10 to GBP £50 per user per month, annual spending could reach GBP £27,000 to GBP £54,000.

On that basis, removing just two tools from the software stack could save up to GBP £10,000 a year. The estimate shows how quickly costs can add up when teams adopt separate systems without regular reviews to determine whether they are still needed.

AI Shift

Fasthosts argues that AI agents are beginning to change that model by taking on tasks that would otherwise require several different applications. These systems can work across platforms and automate processes with limited manual input, potentially reducing the number of subscriptions a business needs.

According to the company, AI agents can manage tasks such as lead management, customer communication, reporting and scheduling within a single workflow. That would make them an alternative to clusters of standalone products connected through integrations and manual oversight.

This reflects a broader shift in how businesses assess software purchases. Instead of adding specialised tools for each task, some are considering whether AI-based systems can combine those tasks into a single layer.

Search interest in AI agents has risen sharply over the past year, according to Fasthosts, alongside growing attention to terms such as agentic AI. It added that products including Claude, Zapier and Lindy AI are helping push more businesses towards automated workflow tools that do not require large internal IT teams.

Pricing Change

The spread of AI is also changing how software providers charge for their products. For years, most SaaS companies relied on per-seat pricing, with customers paying based on the number of employees using the platform.

That structure is now under pressure because one AI agent can complete work that previously required several staff members or multiple tools. In response, providers are shifting towards usage-based or outcome-based pricing, charging for actions such as conversations, resolutions or completed tasks.

Examples cited by Fasthosts include Salesforce Agentforce, which charges about USD $2 per conversation, and Zendesk AI, which charges between USD $1.50 and USD $2.00 per automated resolution, in addition to other fees. So even if companies reduce the number of software licences they hold, they may still face a different cost structure.

Fasthosts says this creates a tension in the market. Vendors are using AI features to justify new charges and higher-tier packages, even as the same technology could help customers buy fewer products.

Around 40% of enterprise SaaS is expected to include outcome-based pricing elements by 2026, according to the company. For smaller firms, that could make software spending less predictable unless they review how tools are used and whether multiple subscriptions can be consolidated into fewer systems.

For SMEs, the underlying issue is not only the headline cost of software, but how fragmented those purchases can become over time. If nearly 40% of software goes unused, many businesses are paying for access they no longer need.

Against that backdrop, cutting even a small number of subscriptions could make a noticeable difference to annual budgets, especially for companies already dealing with inflation and pressure on operating margins.

For SMEs reviewing their technology estates, the key question is how many current subscriptions are essential and how many remain in place simply because no one has switched them off.



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Oxfordshire coffee factory refuses to return worker plaques

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Dutch coffee-making giants Jacob Douwe Egberts (JDE) announced last year that its plant off Ruscote Avenue in Banbury, would shut.

The factory is home to an honours board made up of plaques honouring those who worked there for 30 or more years.

The long-service Honours Board, with over 600 names of employees who worked for more than 30 years, is a key part of the factory’s history.

JDE is preserving the legacy of its Banbury factory before its closure, including preserving the original plaques.

Campaigners have been working for over a year to get their own plaques back, or their families plaques back.

Now, the company and Cherwell District Council have confirmed plaques will be displayed for the community.

Councillor Lesley McLean, Leader of Cherwell District Council, stated the council’s support for preserving these “historic items” in recognition of the factory’s contribution to Banbury.

Gordon Boffin, partner of Jo Mobley who has been instrumental in the campaign to return the plaques, said the recipients and their families just want them back.

Jo Mobley is attempting to reunite more than 600 others on the board with theirs, as well as her fathers

Ms Mobley has started the Facebook page ‘help reunite 30 years service plaques from JDE’.

READ MORE: Court hears MOD asylum centre costs five times asylum hotel

Workers for JDE coffee plant, which is shutting down this year, have been volunteering for Breadline on company timeWorkers for JDE coffee plant, which has closed (Image: Contributed)

The Facebook group has more than 230 followers with workers and family members alike trying to retrieve the plaques.

Talking to the BBC, she said: “It started as a very small mission and its ended up very big – it’s snowballed into finding more than 600 names.”

“I would like every person, or as quite a few have passed away, any of their families to be reunited with their plaques,” she said.

The group was working with the Labour MP for Banbury, Sean Woodcock, to retrieve the plaques.

The original plaques from the factory and the Bird’s cockerel gates to the factory are familiar landmarks in Banbury.

The gates will also be displayed to the community following the closure.

The factory, which opened as a General Foods plant in 1964, produced household brands like Bird’s Custard, Kenco, and Tassimo.

JDE Peet’s is also donating over £24,000 to various local organisations, including Banbury Young Homelessness Project, The Sunshine Centre, Banbury Museum, and The Horton General Hospital.

The funds were partially raised by auctioning equipment from the site.

The factory also have an over 18-year long partnership with Katherine House Hospice in Adderbury, which it has donated more than £62,000 to.

The company has pledged to continue providing the hospice with coffee for the next two years.





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Forecourt Eye gives UK sites free crime-reporting access

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SOFIAH NICHOLE SALIVIO

News Editor

Forecourt Eye will give more than 2,000 UK forecourts free access to a new crime-reporting platform through a partnership with Facewatch. The move comes as unpaid fuel incidents remain above earlier levels and operators report wider retail crime and abuse against staff.

The new system will be added to existing Forecourt Eye tablets used at filling stations, allowing operators to manage fuel theft, shop theft and police reports on one platform.

Forecourt Eye’s analysis of 550 forecourts found unpaid fuel incidents averaged 189 a day in the five months after 28 February, up from 158 a day in the previous five months. Extrapolated across the UK’s 8,350 forecourts, that suggests daily incidents rose from about 2,400 to 2,872.

The estimated volume of fuel involved rose 24% from 87,800 litres to 108,900 litres a day. Its estimated daily value increased 48% from about GBP £131,000 to GBP £194,000, equivalent to roughly GBP £70.7 million a year if the current rate continues.

The figures point to a rising cost burden for operators as pump prices and incident levels increase at the same time. According to Forecourt Eye, unpaid fuel incidents, including drive-offs and declarations of no means of payment, are running 20% above the level seen before fuel prices rose sharply following the conflict in Iran.

Broader Crime

Operators say the problem now extends beyond the pumps. As forecourts have expanded into convenience retailing, they are also dealing with shop theft, intimidation and violence against frontline workers.

Michelle Henchoz, Managing Director of Forecourt Eye, set out the rationale for the tie-up. “Our customers have told us they increasingly want one place to manage everything from unpaid fuel and ANPR intelligence through to shop theft, violence and police reporting. This partnership delivers exactly that while fitting seamlessly into the way they already work. As offending becomes more organised and more sophisticated, operators need joined-up technology that helps them protect both their forecourt and their convenience store.”

Forecourt Eye already provides a tablet-based system that retailers use to handle incidents and recover payments from motorists who say they cannot pay. It also uses automatic number plate recognition technology to flag vehicles linked to previous offending.

From September, customers will receive an additional app on the same devices, giving them access to Facewatch’s crime-management system. Retailers will not need to install live facial recognition cameras to use the reporting platform.

Shared Intelligence

The partnership also links two separate intelligence pools. Forecourt Eye says it holds a private database of more than 300,000 vehicle registrations associated with fuel theft, while Facewatch maintains a national database of retail offenders.

Nick Fisher, Chief Executive of Facewatch, said: “The distinction between fuel crime and retail crime has largely disappeared. Modern forecourts face the same prolific offenders, violence and abuse experienced across the wider retail sector. By combining Forecourt Eye’s expertise on the forecourt with Facewatch’s crime-management capability, we’re giving operators a single platform to prevent crime, manage investigations and help police tackle repeat and violent offenders.”

Operators that choose to add Facewatch’s live facial recognition system will be able to combine number plate recognition on the forecourt with facial recognition inside the shop, creating coverage from a vehicle’s arrival on site to a customer’s departure from the store.

Facewatch says its wider retail network already spans more than 125 retailers across thousands of stores in the UK. Its system generated more than 500,000 real-time alerts of known offenders in 2025.

The Petrol Retailers Association said the change reflects how crime on forecourts has evolved as sites have become mixed fuel and convenience businesses. Staff are increasingly exposed to anger from customers over prices and to repeat offending that mirrors patterns seen across the wider retail sector.

Gordon Balmer, Executive Director of the Petrol Retailers Association, said: “Today’s forecourts are dealing with far more than fuel theft. Our members are reporting increasing levels of abuse and aggression towards colleagues who are simply doing their jobs and have no influence over the price displayed on the forecourt. Crime on Britain’s forecourts no longer begins and ends at the pump. Whether it is unpaid fuel, shop theft, organised crime or unacceptable abuse of staff, operators need joined-up solutions that recognise how these issues increasingly overlap. Bringing together technologies that help retailers prevent crime, manage incidents and support police investigations is a positive step for the industry.”



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UK travel company enters liquidation – all holidays cancelled

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Ski Yodl Ltd, founded in March 2018, offered ski holiday packages to destinations including the French Alps.

The company’s LinkedIn profile described it as “a collective of ski industry professionals driven to create a customer-centric booking experience with skiing at its core”.

All holiday packages cancelled as Ski Yodl enters liquidation

After eight years, Ski Yodl, based in Norwich, is now set to close, having voluntarily entered liquidation.

A voluntary winding-up order was agreed on July 22, according to The Gazette, with Richard Cacho from RCM Advisory Limited appointed liquidator.

As a result, all package holidays booked through Ski Yodl have been cancelled.



ABTA, one of the UK’s largest travel trade associations, said: “We do not believe that there were any current customer bookings for package holidays at the time of liquidation.

“However, any customers who believe they may be affected should contact ABTA by emailing claimsrequest@abta.co.uk with details of their booking.”

The company also arranged accommodation-only bookings, which were not covered by ABTA protection.

ABTA advised: “Customers that paid by credit or debit card and had accommodation-only bookings will need to contact their card issuer for assistance with obtaining a refund.

“Any customers that paid by other means such as bank transfer will need to register their claim with the liquidator, RCM Advisory Limited, on 01603 331960 or info@rcmadvisory.co.uk.”

Other UK travel companies that have closed in 2026

Several UK travel companies have also ceased trading or entered administration in 2026:

Meanwhile, four UK airlines have fallen into administration or liquidation this year:

  • Ascend Airways (liquidation)
  • EcoJet Airlines (liquidation)
  • Zenith Aviation Limited (administration)
  • European Cargo (administration)

Have you booked a holiday with Ski Yodl? Let us know in the poll above or in the comments below.





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