Business & Technology
UK regulators expand generative AI use in oversight
The Digital Regulation Cooperation Forum has published findings on how four UK regulators are using generative AI in their work. The review covers the Competition and Markets Authority, the Financial Conduct Authority, the Information Commissioner’s Office and Ofcom.
Generative AI is moving beyond pilot projects into regular use across regulatory analysis, supervision and enforcement, the forum found. Joint work over the past year has focused on governance, prompt design, detecting consumer harm and testing AI tools before wider deployment.
The report offers one of the clearest accounts yet of how UK public authorities are trying to use large language models and related systems in day-to-day oversight of digital markets and services. It also shows the extent to which regulators are building internal tools rather than relying solely on off-the-shelf products.
From pilots
According to the findings, each member regulator has been testing, developing or deploying generative AI tools. Staff have also been given access to AI productivity software as part of a broader effort to build familiarity with the technology and set rules for its use.
That work has been supported by six cross-regulator deep-dive sessions involving leaders working on advanced regulatory technology. The sessions examined how to manage risks such as hallucinations and bias, improve outputs through prompt design, identify harmful online design practices and assess whether AI systems are reliable enough for specific regulatory tasks.
A central conclusion is that governance remains critical. AI tools may offer clear benefits, but in a regulatory setting where errors can affect enforcement decisions and consumer protection, they require proportionate oversight, clear accountability and human review.
The Financial Conduct Authority was cited as one example of a regulator using a structured internal framework, including policies on data management, frontier AI and privacy, alongside staff training on risk management systems.
Consumer harm
Some of the clearest examples relate to monitoring websites and apps for harmful design patterns. These include drip pricing, misleading scarcity claims, reference pricing and so-called sludge practices that make it harder for consumers to cancel subscriptions or navigate terms and conditions.
The Competition and Markets Authority has developed what the forum described as agentic AI that can experience and record the consumer journey at scale. The aim is to detect possible breaches of consumer law by navigating online services in a way that mirrors how users encounter prices, prompts and design choices.
This approach has already fed into enforcement activity. The authority has opened investigations into eight businesses and sent advisory letters to 100 others following the investment, according to the forum.
The Financial Conduct Authority has also tested whether large language models can be used for sludge audits. Instead of relying on staff to click manually through websites and recreate customer journeys, the regulator ran a pilot to see whether models could simulate consumer personas and carry out many of those checks more quickly.
The pilot found that the models could perform a large share of the audit work, but with important caveats. Prompt design was needed to improve consistency, the systems did not always interpret webpages correctly and human review remained necessary to check accuracy.
Ofcom has been using behavioural audits in its own work to examine whether online services meet obligations under the Online Safety Act. These audits look at areas such as sign-up processes, features that influence time spent on a service, negative sentiment tools and reporting mechanisms.
The Information Commissioner’s Office and the Competition and Markets Authority have also worked jointly on harmful design in digital markets, while the Information Commissioner’s Office has monitored compliance on the use of non-essential cookies at scale.
Testing tools
Another strand of the programme focused on how regulators assess the quality of AI systems before wider deployment. Several have created minimum viable internal evaluation frameworks that define the task an AI tool is meant to support, set guardrails for users and test for accuracy, usefulness and obvious failure modes.
These frameworks compare model outputs against reference answers using test questions, source documents and preset criteria such as factual accuracy, substance and citation style. Models are then scored against pass-fail thresholds.
This approach helps technical teams decide whether a tool is suitable for sensitive work and supports a more controlled move from trial use to broader deployment. But the process can be time-consuming because reference materials and benchmark answers must be created in advance.
Prompt engineering emerged as another practical area of work. Regulators reported that better outputs often depend on supplying context, defining a role for the model, giving examples and setting clear constraints. More advanced methods included breaking down complex questions into smaller parts and linking prompts in sequence.
The findings also refer to the use of retrieval-augmented generation, in which models draw on approved internal documents to ground responses in verified material. The forum said this can reduce the risk of hallucinations, but not remove it, so it is being used alongside other checks.
Overall, the picture is of regulators using AI to cut the time and cost of investigations without removing human judgment from the process. In areas such as consumer protection and online safety, the technology is being positioned as a way to monitor large numbers of services and spot patterns that would be difficult to identify manually.
Cross-regulator cooperation has helped speed adoption, reduce duplication and support more consistent approaches across the four bodies, the forum found. Strong governance, evaluation frameworks and human oversight remain essential to the safe and effective use of generative AI in regulation.
Business & Technology
New Banbury pottery cafe enjoys successful opening weekend
Blossom Pottery Cafe opened on Friday, August 14 at 18 South Bar, bringing a new artistic opportunity to coffee, tea and cake lovers in the town.
Opening the cafe was a long-standing dream of owner Wendy, who began pottery as a personal hobby and gradually developed the idea of creating a space where people of all ages can enjoy the peaceful pass time.
Pottery painting sessions of bisque fired pieces are hosted daily (Image: Blossom Pottery Cafe)
With every table full on opening weekend and dozens of beautiful pieces newly painted by guests, the owner said her ‘heart is so full’ to see the dream realised.
“So grateful to see so many of you coming to support us on our opening day,” she shared. “Thank you so much.”
Owner Wendy said her ‘heart is so full’ after the support shown during the opening weekend (Image: Blossom Pottery Cafe)
Wendy earlier said: “We’re incredibly excited to be opening Blossom Pottery Studio & Café and bringing something new to Banbury.
“We hope it becomes a place where people can take a break from their busy lives, enjoy being creative, and make lasting memories with family and friends.
Customers who visited during the opening weekend got free cupcakes (Image: Blossom Pottery Cafe)
“The support we’ve received from the local community has been amazing, and we can’t wait to welcome everyone through our doors.”
As part of the grand opening, all customers who visited during the opening weekend or made a pottery painting booking within the next three months received a free cupcake from the cafe.
Blossom Pottery Cafe hosts family-friendly pottery painting sessions from 10am each day, with normal cafe opening hours 8am to 5pm.
Business & Technology
Apprentices say AI is reshaping tech skills demand
Atos highlighted the views of three apprentices entering the technology industry, focusing on apprenticeships as a route into tech as artificial intelligence reshapes workplace skills.
All three work as First Line Service Desk Apprentices and described a jobs market in which technical knowledge alone is not enough. Alongside coding and troubleshooting, they said communication, customer service, problem-solving and adaptability have become central to early careers in IT.
Kyle Brady said he moved into an apprenticeship after studying physics, maths and computer science at A level, then spending time in temporary work, including as a forklift driver, while building his technical skills independently. The apprenticeship, he said, offered a way to gain workplace experience while continuing to learn.
His account points to a common hurdle for new entrants: gaining practical experience before securing a first role. Brady said that challenge shaped his view of what employers value in technology jobs.
“After completing my A levels in physics, maths and computer science, I knew I wanted a career in technology. I’ve always enjoyed solving problems and understanding how things work, but I found it difficult to get my foot in the door. I spent some time in temporary jobs, including as a forklift driver, while building my technical skills in my own time. When the opportunity to start an apprenticeship came along, it felt like the perfect way to gain real workplace experience while continuing to learn.
“One of the biggest things my apprenticeship has taught me is that a career in tech is about much more than technical knowledge. Working on the helpdesk has shown me how important communication, customer service and problem-solving are. Being the first point of contact for users has completely changed how I see the industry and helped me develop skills I never realised I’d need. The experience has also shown me how quickly technology is evolving, especially with AI becoming part of more workplaces. That means the ability to keep learning and adapting is becoming just as important as technical skills. My apprenticeship has helped me build that mindset while giving me hands-on experience with the realities of working in IT.
“It’s also opened up opportunities I wouldn’t have had otherwise. Learning about career paths in cybersecurity and data engineering has shown me the range of opportunities available and given me confidence about where my career could go next. I’d encourage anyone thinking about a career in technology to keep an open mind and not feel like university is the only route. Apprenticeships give you the chance to earn while you learn, develop practical skills from day one and build the confidence to adapt as technology continues to change. In an industry being transformed by AI, that real-world experience is invaluable,” Brady said.
Ryan Cresswell said he studied IT at college and games design at university before working in sales to strengthen his people skills. He later returned to technology, but said employers often wanted practical IT experience as well as qualifications.
His experience reflects a wider issue for people seeking entry-level technology roles. Employers often ask for evidence of workplace readiness even for junior positions, making apprenticeships one way to bridge the gap between education and employment.
“After studying IT at college and games design at university, I began working in sales to hone my people skills before returning to technology. One of the biggest challenges I faced while applying for jobs in tech was that employers liked my qualifications but wanted candidates with hands-on IT experience. That made it difficult to get my foot in the door.
“My apprenticeship has given me the opportunity to earn, learn and gain practical experience at the same time. It’s allowed me to develop my technical troubleshooting skills, but I’ve also learned a lot about communication, problem-solving and handling different types of people. My advice to anyone considering a career in tech is to explore the different paths available. In the past it felt like university was the only choice, but that’s no longer the case. Also, speak to people already working in the industry and stay curious. Apprenticeships are a great way to build skills, confidence and hands-on experience, whether working individually or in a team, while discovering what’s right for you. The most important thing is to keep learning and not be afraid to take a different path if the first one doesn’t work out,” Cresswell said.
Skills shift
Zainab Hussain said she chose an apprenticeship because it offered immediate workplace experience and a path into more senior roles without student debt. She said the role had helped her develop both technical and interpersonal skills, including troubleshooting problems and explaining complex concepts clearly.
Her comments underscore how apprenticeships are being framed by employers and trainees as an alternative to university for some digital roles. In this case, the appeal lies in earning while learning, building professional networks and gaining direct exposure to the daily demands of IT support.
“I’m naturally drawn to tech and have always been IT literate, so I knew it was the right path for me. It’s an industry that’s constantly evolving, and I wanted to be part of that. I chose an apprenticeship because it felt like the best way to gain real experience from day one, and it sets you up to move into higher roles faster than if you go to university. I also wanted to build a career in the industry without taking on student debt.
“My time at Atos so far has helped me develop both my soft and technical skills, such as how to troubleshoot problems and communicate complex concepts clearly. I’ve also had the chance to earn, learn and build my experience, all of which are helping prepare me for the next stage of my career. The apprenticeship path has given me valuable opportunities to network with co-workers from different career backgrounds and skill sets, which you wouldn’t get at uni. The workplace experience has been incredibly valuable, so if you’re interested in tech, I’d encourage you to go for an apprenticeship, explore every opportunity available and keep an open mind,” Hussain said.
Taken together, the three accounts point to a shift in the skills mix associated with junior technology roles. As AI tools become more common in workplaces, the apprentices said the ability to keep learning, work with users and adapt to changing systems is becoming as important as formal technical training.
All three also described apprenticeships as a practical answer to the experience barrier that can prevent candidates entering the sector. They framed the route as a way to gain income, training and exposure to real workplace problems at the same time, while opening paths into areas such as cybersecurity, data engineering and wider IT support.
Business & Technology
UK flight school collapsed into liquidation
Liquidators have been instructed to wind down Go Fly Oxford, which provided lessons for commercial and private pilots licences.
Colin Wilson and Emma Mifsud, of Opus Restructuring & Insolvency, have been appointed as joint liquidators for Go Fly Oxford Ltd back in May 2025.
But new records filed by the liquidators have revealed an HMRC secondary preferential claim of £118,132.
Ten unsecured claims have been received by the liquidators totalling £60,314.
Further unsecured creditor claims estimated in the statement of affairs total £88,955, the published documents say.
(Image: Ed Nix)
Over the past year, liquidators say they investigated whether any recoveries could be made from directors or other parties, but concluded there were no further viable assets or claims.
Aircraft shown in the 2024 accounts at a book value of £238,181 had been sold before liquidation. The liquidators found the sales appeared to be at fair value and saw no basis for a claim over the transactions.
The aircraft sales happened about seven months before liquidation, outside the relevant period for a preference claim.
The aircraft were reportedly transferred to creditors and leased back so the company could continue trading.
A purchaser of a PA34-200 aircraft was said to owe £6,000. The liquidators received £4,980; the remaining £1,020 was treated as settled because the purchaser had paid a company liability instead.
Two employees were made redundant on 31 March 2025 and were given information to submit claims to the Redundancy Payments Service.
READ MORE: MOT centre and car shop collapses into administration
The flying school was based at Oxford Airport when it collapsed.
Its website, which has since been shut down, described the business: “At Go Fly Oxford we pride ourselves on offering a personal and tailored approach to pilot training.
“We know that people learn at different paces and in different ways, this makes catering for individual needs our main target.”
Oxford Airport’s main trade is pilot training. Flight schools at Oxford train pilots who go on to fly for more than 100 airlines in the UK and globally, including for British Airways.
Historically, the airport has been Europe’s foremost centre for professional pilot training with well over 40,000 students having started their careers there.
At one point, the airport’s runway was the busiest in the world with more than 235,000 movements a year (a take-off or landing) and up to 1,100 flights in a single day, its website says.
The business’ report says: “Over the course of 2025, the company will be complementing its Diamond DA40 fleet with a new fleet of Elixir aircraft, a safer and more efficient type of aircraft, which will provide a much reduced cost per flight hour.
“This, along with growth in enrolments and full utilisation of the European base will ensure the profitability of the business in the coming years.”
-
Oxford News3 weeks agoTrain cancellation alert amid ‘fault’ near London Paddington
-
Oxford News2 weeks agoMuseum evacuated and Oxford University closed amid incident
-
Business & Technology4 weeks agoNuggit launches GBP £5 million fund for UK YouTubers
-
Business & Technology4 weeks agoBritish Business Bank backs PhysicsX with USD $25 million
-
Business & Technology4 weeks agoMuscle Food at risk of closing after entering administration
-
Business & Technology4 weeks agoHistoric town faces series of high street shop closures
-
Student Life4 weeks agoMy year of rest and rustication
-
Student Life4 weeks agoAcademic tourism: Oxford University and its summer schools
