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UK business travellers embrace shadow AI for trips

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SAP Concur has published UK survey findings showing that 75% of business travellers use or would use unapproved AI tools for work travel. The research also found that all chief financial officers surveyed were concerned about the effect of shadow AI on data security and compliance.

The figures point to a gap between company policy and how staff arrange, manage and report business trips. The issue is not limited to deliberate rule-breaking: 32% of travellers said they turn to unapproved tools because their employer does not provide official AI options for planning or booking travel.

The study suggests AI is already widespread in travel workflows. Almost four in five respondents, or 79%, said they had used AI-powered tools to support some part of a business trip.

Among the most common uses, 37% said they used AI to plan a trip agenda. Another 30% used it to track expenses during a trip, while 26% used it to assess travel risks.

Around 24% said they used AI tools to rebook or make changes to a trip, and the same share used them to curate travel options during booking. A further 21% said they used such tools to complete an expense report after the trip.

Who is using it

The survey found clear differences across age groups. Openness to using shadow AI was highest among Gen Z travellers at 79% and Millennials at 76%, before dropping to 62% among Gen X and 49% among Boomers.

Working patterns also appeared to influence behaviour. Remote workers were more likely to say they would use unapproved AI tools, at 81%, compared with 71% of fully on-site employees.

International travel was another dividing line. Three quarters of those who travel abroad for work said they have used or would use shadow AI tools, compared with 63% of domestic business travellers.

Availability appears to be only part of the issue. SAP Concur found that 43% of respondents preferred tools other than those approved by their employer, suggesting staff often see consumer AI products as more useful or easier to access than official systems.

Governance concerns

For finance leaders, the spread of unapproved tools raises concerns about oversight of spending, personal data and links to internal systems. All chief financial officers surveyed said they were worried about shadow AI in business travel, reflecting how closely travel booking and expense management sit to finance controls.

Paul Dear, vice president, Concur Travel EMEA at SAP Concur, said the pattern showed a broader management problem rather than an isolated technology issue.

“It’s a huge worry for business leaders. 100% of CFOs say they’re concerned by shadow AI in business travel,” said Paul Dear, vice president, Concur Travel EMEA at SAP Concur.

He warned about the risks created when workers rely on systems outside approved company processes.

“As consumer AI tools proliferate, they open the door for employees to use unsanctioned systems for booking or planning business travel. Unfortunately, this shadow AI can create security risks, particularly when employees input sensitive data or connect business systems to unauthorised software. Leaders must educate workers on the risks and provide T&E tools that deliver the desired level of AI support,” Dear said.

What staff want

The survey also explored the AI features employees want in work travel tools. The most common request, cited by 38% of respondents, was for AI integrations in other parts of the workflow, such as presentation software and calendars.

Another 36% said they wanted AI embedded in communication software including Teams and Slack. Some 32% wanted integrations in role-specific tools such as customer relationship management systems.

Proactive prompts were also in demand. Nearly a third, or 31%, said they wanted AI that notifies them to book through alerts or reminders, while 30% wanted chatbot interfaces within existing booking tools.

Taken together, the findings suggest companies face a practical challenge as they try to impose governance on AI use in travel. Employees are already using AI for booking, risk checks and expenses, but many appear willing to do so outside approved channels when official tools are missing or fail to meet their needs.

For travel and finance teams, that leaves a choice between tighter enforcement and broader adoption of sanctioned tools that fit into the systems employees already use. In the survey, 38% of employees said they wanted AI integrations in other parts of the workflow, and 36% wanted AI embedded in communication software.



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Business & Technology

Statement as UK jewellers in administration amid £189K debts

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The owners of John Gowing Jewellers Ltd, a shop based at the iconic Oxford Covered Market in operation since 1946, has made clear that the business is not closing after it went into administration.

A spokesperson said: “The recent corporate change relates to the former operating company as part of our corporate re-structuring and does not represent the closure of John Gowing Jewellers.

“Our Covered Market store remains open and is trading as normal, with our existing team continuing to serve customers.”

READ MORE: Director of Oxfordshire bakery business speaks out amid liquidation

The shop is an independent, family-run jeweller and watch specialist that also offers valuations, diamond accessories and repairs.

As of July 28, administrators from Begbies Traynor have been appointed to the company with a notice to strike the business off having been published on Companies House.

The notice was dated for August 4 and said that unless an objection was raised the company would be struck off the register in two months.

In its latest accounts for the 12 months to June 13, 2025, it reported creditors falling within a year of £188,705 as well as an average number of four employees.

John Gowing, who runs John Gowing jewellers in the Covered Market

The spokesperson for the business added that the recent “corporate change” has come about following new owners being appointed.

Indeed, in June 2025 John and Ann Gowing resigned as directors of the company and were replaced by Prasanna Perera according to Companies House.

The spokesperson said: “There has been no interruption to our watch, jewellery, repair or valuation services.

“Under new ownership, additional investment is supporting the next stage of the business.

“Our focus is to preserve the heritage, expertise and trusted local service John Gowing has built in Oxford since 1946, while strengthening the brand and creating opportunities for future growth.”

That the shop is not closing will be a relief for the Covered Market, which is a tourist hotspot and first opened in 1774.

Other companies at the historic venue have struggled in recent times including The Oxford Cheese Company, which said it was in “survival mode” earlier this year.

A spokesperson for the Oxford Cheese Company explained: “We’ve survived Covid, the Jesus College conversion, which virtually closed access to Market Street from Cornmarket, (no apologies or any compensation from the college), and the pedestrianisation of Market Street just recently.

John Gowing Jewellers (Image: Supplied)

“All of the above were beyond our control and meant resilience from our staff and our customers.”

Four years ago John Gowing Jewellery celebrated 75 years in operation.

At the time Mr Gowing – who was running the shop with his wife – was 66 years old and was celebrating half a century in the business with no plans to retire.

In addition he was hopeful about the future prospects of the market.

Speaking in the months after the Covid-19 pandemic, he said: “I do feel that the city council (the landlord of the Covered Market) has its heart in the right place and wants it to do well.

READ MORE: Probe launched after break-in at Cotswolds ‘gem’ backed by Jeremy Clarkson

“There are a number of empty units but at the same time there are plans for those units to be filled – I think four new businesses are currently being lined up to take over different units.”

There have been several break-ins at the shop in recent times including in 2018 when thieves reportedly took several rings and earlier that year when a topless man stole a Rolex watch.

In addition one man was jailed for almost five years for his part in an attempted robbery at the jewellers in 2013. His accomplice died after he collapsed.





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Brickflow & Together launch instant broker loan tool

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KAREN JOY BACUDO

Finance Editor

Brickflow and Together have launched an automated decision-in-principle feature for brokers. The tool gives an instant decision on selected Together products through the Brickflow platform.

Called AutoDIP, the feature applies to Together’s bridging loans and commercial term products. Brokers using Brickflow will see the option when Together appears among the shortlisted lenders for a deal, and can then request a decision directly through the system.

Once the required appraisal information has been submitted, Together returns a decision within seconds. This removes the need for manual handling at that stage of the application process and allows brokers to give clients an early indication of terms.

The launch follows months of technical work to deepen Together’s integration with Brickflow. Together was already on Brickflow’s lender panel, and the new arrangement adds an automated route for decisions in principle within the existing platform.

Brickflow operates a digital marketplace for commercial property finance in the UK. The platform connects brokers and borrowers with live rates and criteria from more than 160 specialist lenders, according to Brickflow.

Broker process

Brokers enter deal details into Brickflow and receive matching lender options. If Together is selected from that list, they can request an automated decision in principle without leaving the platform.

The change targets a stage of the lending process where delays can emerge, particularly in more complex cases. The companies pointed to market research showing that 16% of brokers cited the affordability assessment and decision-in-principle stage as a point where cases stall, while 32% of lenders identified faster decision-making as a priority for improvement.

The research was published by Nottingham Building Society and reported by The Intermediary. It highlights pressure on lenders and intermediaries to shorten response times while managing more detailed underwriting requirements.

For brokers, the appeal of an automated decision is not only speed but also less repeated data entry. By keeping the request within a single workflow, the system is designed to cut duplication and reduce the risk of manual errors as information passes between broker and lender.

The launch also reflects broader changes in specialist property finance, where lenders and broker platforms have invested in digital tools to simplify early-stage screening and improve certainty before a full application is submitted. Decisions in principle have long been a key checkpoint for borrowers seeking reassurance that a lender is likely to proceed on the stated terms.

Company comments

“This launch represents a meaningful step forward in modernising the broker application journey. By delivering instant DIPs through automation, we’re providing brokers with faster certainty, reducing friction, and helping them progress cases more efficiently for their clients,” Glenn Franklin-Jones, Director of Lender Relations at Brickflow, said.

Together is a specialist secured lender offering residential mortgages, short-term finance, buy-to-let, commercial and semi-commercial mortgages and loans, auction finance, and development funding across mainland UK. It has a loan book of GBP £8.4 billion and employs more than 900 people, according to the lender.

For Together, AutoDIP provides a more direct route to brokers using Brickflow for commercial property finance searches. For Brickflow, the tie-up adds another automated element to its platform as competition among intermediaries and lenders intensifies over turnaround times and borrower engagement at the start of a case.

“Working with Brickflow allows us to deliver faster, clearer outcomes for brokers at the very start of the lending journey. Instant automated DIPs help brokers move with confidence and provide borrowers with certainty sooner,” said Tanya Elmaz, Managing Director of Intermediary Sales at Together.



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UK travel company enters liquidation after 11 years

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TS Travels Group, which began operating in 2015, describes itself as a “leading coach and minibus hire company”.

It provided “reliable and affordable transport solutions across the UK and Europe”.

UK travel company enters liquidation with no new trips

Now, after 11 years, TS Travels Group, based in West Yorkshire, is set to close.

The company’s website has been taken offline, and new bookings are no longer possible.

Laura Anne Walshe of Keywood Group Limited was appointed as liquidator on July 29, according to The Gazette.

On LinkedIn, the company said: “With years of industry experience, we have built a reputation for delivering exceptional service, catering to both private and corporate clients.

“Our diverse fleet ranges from small minibuses to large coaches, some of which are bespoke-built to our specifications to ensure maximum comfort.

“Through our trusted network of partner operators, we offer seamless nationwide coverage, making transport planning effortless for our clients.

“At TS Travels Group, no journey is too big or small.

“Whether it’s private hire, corporate travel, school transport, or airport transfers, we are committed to providing a flexible and stress-free travel experience.”

It comes just days after fellow UK travel company Ski Yodl Ltd entered liquidation, resulting in the cancellation of all holiday packages.

The company offered ski holiday packages to destinations including the French Alps.

Other UK travel companies that have closed in 2026

Several UK travel companies have also ceased trading or entered administration in 2026:

Several UK travel companies have also ceased trading or entered administration in 2026:

Four UK airlines have also fallen into administration or liquidation this year:

  • Ascend Airways (liquidation)
  • EcoJet Airlines (liquidation)
  • Zenith Aviation Limited (administration)
  • European Cargo (administration)

Have you booked any trips with TS Travels Group? Let us know in the comments.





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