Business & Technology
UK business travellers embrace shadow AI for trips
SAP Concur has published UK survey findings showing that 75% of business travellers use or would use unapproved AI tools for work travel. The research also found that all chief financial officers surveyed were concerned about the effect of shadow AI on data security and compliance.
The figures point to a gap between company policy and how staff arrange, manage and report business trips. The issue is not limited to deliberate rule-breaking: 32% of travellers said they turn to unapproved tools because their employer does not provide official AI options for planning or booking travel.
The study suggests AI is already widespread in travel workflows. Almost four in five respondents, or 79%, said they had used AI-powered tools to support some part of a business trip.
Among the most common uses, 37% said they used AI to plan a trip agenda. Another 30% used it to track expenses during a trip, while 26% used it to assess travel risks.
Around 24% said they used AI tools to rebook or make changes to a trip, and the same share used them to curate travel options during booking. A further 21% said they used such tools to complete an expense report after the trip.
Who is using it
The survey found clear differences across age groups. Openness to using shadow AI was highest among Gen Z travellers at 79% and Millennials at 76%, before dropping to 62% among Gen X and 49% among Boomers.
Working patterns also appeared to influence behaviour. Remote workers were more likely to say they would use unapproved AI tools, at 81%, compared with 71% of fully on-site employees.
International travel was another dividing line. Three quarters of those who travel abroad for work said they have used or would use shadow AI tools, compared with 63% of domestic business travellers.
Availability appears to be only part of the issue. SAP Concur found that 43% of respondents preferred tools other than those approved by their employer, suggesting staff often see consumer AI products as more useful or easier to access than official systems.
Governance concerns
For finance leaders, the spread of unapproved tools raises concerns about oversight of spending, personal data and links to internal systems. All chief financial officers surveyed said they were worried about shadow AI in business travel, reflecting how closely travel booking and expense management sit to finance controls.
Paul Dear, vice president, Concur Travel EMEA at SAP Concur, said the pattern showed a broader management problem rather than an isolated technology issue.
“It’s a huge worry for business leaders. 100% of CFOs say they’re concerned by shadow AI in business travel,” said Paul Dear, vice president, Concur Travel EMEA at SAP Concur.
He warned about the risks created when workers rely on systems outside approved company processes.
“As consumer AI tools proliferate, they open the door for employees to use unsanctioned systems for booking or planning business travel. Unfortunately, this shadow AI can create security risks, particularly when employees input sensitive data or connect business systems to unauthorised software. Leaders must educate workers on the risks and provide T&E tools that deliver the desired level of AI support,” Dear said.
What staff want
The survey also explored the AI features employees want in work travel tools. The most common request, cited by 38% of respondents, was for AI integrations in other parts of the workflow, such as presentation software and calendars.
Another 36% said they wanted AI embedded in communication software including Teams and Slack. Some 32% wanted integrations in role-specific tools such as customer relationship management systems.
Proactive prompts were also in demand. Nearly a third, or 31%, said they wanted AI that notifies them to book through alerts or reminders, while 30% wanted chatbot interfaces within existing booking tools.
Taken together, the findings suggest companies face a practical challenge as they try to impose governance on AI use in travel. Employees are already using AI for booking, risk checks and expenses, but many appear willing to do so outside approved channels when official tools are missing or fail to meet their needs.
For travel and finance teams, that leaves a choice between tighter enforcement and broader adoption of sanctioned tools that fit into the systems employees already use. In the survey, 38% of employees said they wanted AI integrations in other parts of the workflow, and 36% wanted AI embedded in communication software.
Business & Technology
New Banbury pottery cafe enjoys successful opening weekend
Blossom Pottery Cafe opened on Friday, August 14 at 18 South Bar, bringing a new artistic opportunity to coffee, tea and cake lovers in the town.
Opening the cafe was a long-standing dream of owner Wendy, who began pottery as a personal hobby and gradually developed the idea of creating a space where people of all ages can enjoy the peaceful pass time.
Pottery painting sessions of bisque fired pieces are hosted daily (Image: Blossom Pottery Cafe)
With every table full on opening weekend and dozens of beautiful pieces newly painted by guests, the owner said her ‘heart is so full’ to see the dream realised.
“So grateful to see so many of you coming to support us on our opening day,” she shared. “Thank you so much.”
Owner Wendy said her ‘heart is so full’ after the support shown during the opening weekend (Image: Blossom Pottery Cafe)
Wendy earlier said: “We’re incredibly excited to be opening Blossom Pottery Studio & Café and bringing something new to Banbury.
“We hope it becomes a place where people can take a break from their busy lives, enjoy being creative, and make lasting memories with family and friends.
Customers who visited during the opening weekend got free cupcakes (Image: Blossom Pottery Cafe)
“The support we’ve received from the local community has been amazing, and we can’t wait to welcome everyone through our doors.”
As part of the grand opening, all customers who visited during the opening weekend or made a pottery painting booking within the next three months received a free cupcake from the cafe.
Blossom Pottery Cafe hosts family-friendly pottery painting sessions from 10am each day, with normal cafe opening hours 8am to 5pm.
Business & Technology
Apprentices say AI is reshaping tech skills demand
Atos highlighted the views of three apprentices entering the technology industry, focusing on apprenticeships as a route into tech as artificial intelligence reshapes workplace skills.
All three work as First Line Service Desk Apprentices and described a jobs market in which technical knowledge alone is not enough. Alongside coding and troubleshooting, they said communication, customer service, problem-solving and adaptability have become central to early careers in IT.
Kyle Brady said he moved into an apprenticeship after studying physics, maths and computer science at A level, then spending time in temporary work, including as a forklift driver, while building his technical skills independently. The apprenticeship, he said, offered a way to gain workplace experience while continuing to learn.
His account points to a common hurdle for new entrants: gaining practical experience before securing a first role. Brady said that challenge shaped his view of what employers value in technology jobs.
“After completing my A levels in physics, maths and computer science, I knew I wanted a career in technology. I’ve always enjoyed solving problems and understanding how things work, but I found it difficult to get my foot in the door. I spent some time in temporary jobs, including as a forklift driver, while building my technical skills in my own time. When the opportunity to start an apprenticeship came along, it felt like the perfect way to gain real workplace experience while continuing to learn.
“One of the biggest things my apprenticeship has taught me is that a career in tech is about much more than technical knowledge. Working on the helpdesk has shown me how important communication, customer service and problem-solving are. Being the first point of contact for users has completely changed how I see the industry and helped me develop skills I never realised I’d need. The experience has also shown me how quickly technology is evolving, especially with AI becoming part of more workplaces. That means the ability to keep learning and adapting is becoming just as important as technical skills. My apprenticeship has helped me build that mindset while giving me hands-on experience with the realities of working in IT.
“It’s also opened up opportunities I wouldn’t have had otherwise. Learning about career paths in cybersecurity and data engineering has shown me the range of opportunities available and given me confidence about where my career could go next. I’d encourage anyone thinking about a career in technology to keep an open mind and not feel like university is the only route. Apprenticeships give you the chance to earn while you learn, develop practical skills from day one and build the confidence to adapt as technology continues to change. In an industry being transformed by AI, that real-world experience is invaluable,” Brady said.
Ryan Cresswell said he studied IT at college and games design at university before working in sales to strengthen his people skills. He later returned to technology, but said employers often wanted practical IT experience as well as qualifications.
His experience reflects a wider issue for people seeking entry-level technology roles. Employers often ask for evidence of workplace readiness even for junior positions, making apprenticeships one way to bridge the gap between education and employment.
“After studying IT at college and games design at university, I began working in sales to hone my people skills before returning to technology. One of the biggest challenges I faced while applying for jobs in tech was that employers liked my qualifications but wanted candidates with hands-on IT experience. That made it difficult to get my foot in the door.
“My apprenticeship has given me the opportunity to earn, learn and gain practical experience at the same time. It’s allowed me to develop my technical troubleshooting skills, but I’ve also learned a lot about communication, problem-solving and handling different types of people. My advice to anyone considering a career in tech is to explore the different paths available. In the past it felt like university was the only choice, but that’s no longer the case. Also, speak to people already working in the industry and stay curious. Apprenticeships are a great way to build skills, confidence and hands-on experience, whether working individually or in a team, while discovering what’s right for you. The most important thing is to keep learning and not be afraid to take a different path if the first one doesn’t work out,” Cresswell said.
Skills shift
Zainab Hussain said she chose an apprenticeship because it offered immediate workplace experience and a path into more senior roles without student debt. She said the role had helped her develop both technical and interpersonal skills, including troubleshooting problems and explaining complex concepts clearly.
Her comments underscore how apprenticeships are being framed by employers and trainees as an alternative to university for some digital roles. In this case, the appeal lies in earning while learning, building professional networks and gaining direct exposure to the daily demands of IT support.
“I’m naturally drawn to tech and have always been IT literate, so I knew it was the right path for me. It’s an industry that’s constantly evolving, and I wanted to be part of that. I chose an apprenticeship because it felt like the best way to gain real experience from day one, and it sets you up to move into higher roles faster than if you go to university. I also wanted to build a career in the industry without taking on student debt.
“My time at Atos so far has helped me develop both my soft and technical skills, such as how to troubleshoot problems and communicate complex concepts clearly. I’ve also had the chance to earn, learn and build my experience, all of which are helping prepare me for the next stage of my career. The apprenticeship path has given me valuable opportunities to network with co-workers from different career backgrounds and skill sets, which you wouldn’t get at uni. The workplace experience has been incredibly valuable, so if you’re interested in tech, I’d encourage you to go for an apprenticeship, explore every opportunity available and keep an open mind,” Hussain said.
Taken together, the three accounts point to a shift in the skills mix associated with junior technology roles. As AI tools become more common in workplaces, the apprentices said the ability to keep learning, work with users and adapt to changing systems is becoming as important as formal technical training.
All three also described apprenticeships as a practical answer to the experience barrier that can prevent candidates entering the sector. They framed the route as a way to gain income, training and exposure to real workplace problems at the same time, while opening paths into areas such as cybersecurity, data engineering and wider IT support.
Business & Technology
UK flight school collapsed into liquidation
Liquidators have been instructed to wind down Go Fly Oxford, which provided lessons for commercial and private pilots licences.
Colin Wilson and Emma Mifsud, of Opus Restructuring & Insolvency, have been appointed as joint liquidators for Go Fly Oxford Ltd back in May 2025.
But new records filed by the liquidators have revealed an HMRC secondary preferential claim of £118,132.
Ten unsecured claims have been received by the liquidators totalling £60,314.
Further unsecured creditor claims estimated in the statement of affairs total £88,955, the published documents say.
(Image: Ed Nix)
Over the past year, liquidators say they investigated whether any recoveries could be made from directors or other parties, but concluded there were no further viable assets or claims.
Aircraft shown in the 2024 accounts at a book value of £238,181 had been sold before liquidation. The liquidators found the sales appeared to be at fair value and saw no basis for a claim over the transactions.
The aircraft sales happened about seven months before liquidation, outside the relevant period for a preference claim.
The aircraft were reportedly transferred to creditors and leased back so the company could continue trading.
A purchaser of a PA34-200 aircraft was said to owe £6,000. The liquidators received £4,980; the remaining £1,020 was treated as settled because the purchaser had paid a company liability instead.
Two employees were made redundant on 31 March 2025 and were given information to submit claims to the Redundancy Payments Service.
READ MORE: MOT centre and car shop collapses into administration
The flying school was based at Oxford Airport when it collapsed.
Its website, which has since been shut down, described the business: “At Go Fly Oxford we pride ourselves on offering a personal and tailored approach to pilot training.
“We know that people learn at different paces and in different ways, this makes catering for individual needs our main target.”
Oxford Airport’s main trade is pilot training. Flight schools at Oxford train pilots who go on to fly for more than 100 airlines in the UK and globally, including for British Airways.
Historically, the airport has been Europe’s foremost centre for professional pilot training with well over 40,000 students having started their careers there.
At one point, the airport’s runway was the busiest in the world with more than 235,000 movements a year (a take-off or landing) and up to 1,100 flights in a single day, its website says.
The business’ report says: “Over the course of 2025, the company will be complementing its Diamond DA40 fleet with a new fleet of Elixir aircraft, a safer and more efficient type of aircraft, which will provide a much reduced cost per flight hour.
“This, along with growth in enrolments and full utilisation of the European base will ensure the profitability of the business in the coming years.”
-
Oxford University4 weeks agoNew to the Oxford English Dictionary this September
-
Oxford united FC4 weeks agoChris Gunter steps away Wales role to focus on Oxford United
-
Traffic & Transport2 weeks agoWhy should I have to pay more for buses if I don’t use a smartphone? | Bus fares
-
Oxford united FC2 weeks agoLIVE: Exeter City vs Oxford United – Jersey Mike's Trophy group stage
-
Traffic & Transport2 weeks agoHow poor public transport policy is putting the brake on cities | Road transport
-
Student Life3 weeks agoOxford partnership allows OpenAI to use rare Bodleian texts to train ChatGPT
-
Oxford united FC3 weeks agoNorthern Ireland fans laud Oxford United defender Ciaron Brown
-
Oxford united FC2 weeks agoOxford United lose to Exeter City on penalties in Jersey Mike’s Trophy
