Thames Water: Major burst leaves thousands without water

Thames Water confirmed at 10am on Saturday, August 1, that a burst pipe had impacted the outlet of a reservoir that serves the area, causing levels to fall rapidly.

Customers may have experienced reduced water pressure or loss of supply while repairs were carried out.

The burst pipe hit the OX2, OX20, OX29, OX5 and surrounding areas.

The damaged pipe was isolated, allowing water to be gradually returned to the network.

Thames Water supplied bottled water to water-dependent customers and provided support to customers who have been affected by flooding.

At 4pm on Saturday Thames Water confirmed water supply was restored, however some customers could still experience low water pressure.

This comes nearly two weeks after a burst pipe left homes in Abingdon with little or no water.

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File image of a bottled water station set up in Witney (Image: Gareth Fuller / PA Wire)

Thames Water reported an issue on its network affecting properties in the OX14 area on Friday, July 24, with many customers experiencing low pressure or dry taps.

Engineers were sent to locate and repair the damage, which was resolved within a couple of hours.

The incident compounds water scarcity concerns across the region, which is already facing its first hosepipe ban of the season.

Thames Water announced that a hosepipe ban will be implemented last month impacting millions of customers, with Oxfordshire included.

Many customers in Oxfordshire have been critical of the ban, as the water company have previously confirmed Farmoor reservoir, near Eynsham, was 99 per cent full, above average for this time of year.