Thames Water labelled ‘incredibly insensitive’ by Oxfordshire MP

Freddie Van Mierlo, who represents Henley and Thame, has urged the company to prioritise fixing leaking infrastructure, which reportedly loses 2.87 billion litres of water daily.

This comes after the Environment Agency declared the Thames Valley area in drought.

The responsibility of maintaining water resources during a drought lies with water companies.

Thames Water has already implemented a hosepipe ban in the area since July 22, 2026.

Chris Weston, speaking on the BBC’s Big Boss Interview podcast, stated that some of the firm’s targets were beyond what they could achieve.

He said: “We have to hit a certain level of leakage, but it is so far in excess of what we are capable of doing, I think anyone would be capable of doing, however much money you invested, that it is not going to be achievable.”

Thames Water, the largest water company in the UK, has been under fire recently for its handling of sewage discharges and leaks.

Last year, it was fined a record £122.7 million by regulator Ofwat, largely for breaching sewage spill rules.

However, Mr Van Mierlo argues that a network-wide hosepipe ban would save around 577 million litres a day.

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Mr Weston defended the company’s pay levels, as his pay rose by 14% to £1.163 million in the year to March, while other directors received bonuses totalling £4.1 million. (Image: Thames Water)

He said: “So, although measures such as hosepipe bans are required during drought, it seems fixing leaking infrastructure would be a significantly more effective use of time.

“In your most recent interview with the BBC, you commented that targets to fix leakages are ‘unrealistic’, this is incredible insensitive considering we are experiencing a 1-in-500-year drought event.

“After reviewing the company’s existing drought plans, I am further concerned that the actions outlined in the early stages of drought are limited to awareness campaigns to reduce water use and hosepipe bans.

“Nowhere, even when drought progresses to severe, is there mention of emergency repairs to leaks in the system.”

He added that constituents have been contacting him daily about leaks due to Thames Water infrastructure and the lack of action following their reports.

He said: “Not only do these leaks damage property, but now in a time of drought, Thames Water are washing away an essential resource.”

Water bottle supply station after water was lost due to a leak in Oxfordshire (Image: Gee Harland)

The company, serving 16 million customers in London and parts of southern England, treats 4.3 billion litres of waste daily.

Mr Weston mentioned that “99.5 per cent of the time” the waste is treated successfully, although “sometimes something goes wrong”.

He added that while the company wants to improve on pollution, the chance of getting to zero pollution was “very, very slim”.