Smart CT boosts stock by a third after 10,000 buys

SOFIAH NICHOLE SALIVIO

News Editor

Smart CT has acquired 10,000 spare parts, increasing the Reading company’s stock by almost a third.

The additional items have passed quality assurance and are being distributed across more than 50 stocking locations in Western Europe and the US. The expansion will support Smart CT’s work maintaining, replacing and repairing IT infrastructure for manufacturers serving sectors including data centres, government, retail and financial services.

The enlarged inventory brings Smart CT’s total spare parts holding to about 40,000 items, according to Chief Executive Officer Andy Morgan. He said the company had made several purchases over the past year to increase stock in line with customer growth.

Smart CT operates through a partner network that includes manufacturers, managed service providers, system integrators and IT outsourcers. Its field operation now includes 65 engineers positioned to respond to incidents within four hours in some cases, or by the next working day.

The stock expansion comes as Smart CT reports a run of contract wins covering more than 65,000 devices across the UK, Europe, South Africa, Australia and Asia. The agreements cover end-user networking equipment, switches, routers and Wi-Fi access points used by public bodies, retailers, health organisations, utilities and industrial sites.

New contracts

One contract will see Smart CT support 50,000 end-user networking devices and switches used by 70 government organisations, banks, airports, councils, fire and rescue services, and water and delivery companies. A second covers 12,000 devices for 279 health bodies and retail outlets in the UK, Italy, the Czech Republic and South Africa.

The third agreement covers 5,000 routers, switches and Wi-Fi access points for a global soft drink company at production facilities in Europe, Indonesia and Australia. The Australian work marks the company’s entry into a new market.

Morgan said Smart CT moved to secure extra stock after identifying an opportunity in the market.

“We saw the opportunities to add to our stock over the last 12 months and moved in to secure them,” said Andy Morgan, Chief Executive Officer of Smart CT.

He added: “We have made several significant purchases, and it means we now have around 40,000 essential items dispersed across more than 50 warehouses in Europe. This allows us to keep pace with our steady growth in new customers and give even more assurance to our customers across different technologies, including networking, server and storage, and retail point-of-sale technologies.”

“A recent contract win means we also now have 65 engineers strategically placed and ready to respond within as little as four hours. Because we understand our customers so well, we recognise how business-critical it is to get technology connected quickly, so all of this makes us even better prepared.”

Service model

Smart CT said its operating model combines warehouse stock placement with software used to direct engineers and parts to callouts. Morgan said that approach supports the company’s maintenance and repair work for organisations that depend on uninterrupted IT systems.

“Having the right resource in the right place is one matter; having the digital tools to manage this is another. Our platforms guide us on the exact location and timing, and whether to send the most suitable engineer or source the appropriate spare parts, to ensure our maintenance offering is robust and assured,” said Morgan.

“The large enterprises we deal with need to feel confident that they are in safe hands.”

Smart CT said it ended 2025 with a series of contract wins that added tens of thousands of devices under support across retail, government organisations, health bodies and water companies. It also pointed to its service-level performance and its use of repair and parts reuse as part of its operating approach.

“We’ve grown because we have a track record of delivering excellent customer service and reliability,” said Morgan.

“We have a 99 per cent score in our SLAs because we can get engineers out quickly to deploy or replace devices and, where we can, we repair devices or reuse parts to keep them out of landfill, so we are truly part of the circular economy.”

On the latest contract awards, Morgan said one had taken significant effort to secure and described the Australian business as a first for the company.

“We’ve been chasing these deals for quite a while, particularly one of them, and the new business in Australia is a first for us, so I’m delighted to get them all across the line,” said Morgan.

“We were only able to manoeuvre into position to win both deals because of the strong and consistent internal support, so it has been a brilliant team effort,” he added.