Crime & Safety
Royal Mail delivery delays – are you entitled to compensation?
Delays have become a “problem” for Royal Mail recently, with new figures showing they are failing to meet delivery targets.
Royal Mail said 91.6% of second-class mail was delivered within three working days, while 77.5% of first-class post was delivered the next working day between September 29 and November 30.
These latest figures fall short of Ofcom’s targets – 93% of first-class post should be delivered the next day, and 98.5% of second-class post should be delivered within three days.
Royal Mail chief executive Alistair Cochrane said the recent figures mark an improvement on the previous quarter, but recognised the company’s “performance in letters is still not good enough”.
Communication Workers Union (CWU) general secretary Dave Ward said delivery delays have become a “long-term problem” for Royal Mail, caused by a “recruitment crisis” which began back in 2022.
How to find postcodes affected by the latest Royal Mail delays
Royal Mail issues daily updates on the postcodes affected by delays.
The list of these postcodes can be found on the service update page on Royal Mail’s website.
It reads: “We aim to deliver to all addresses we have mail for, six days a week.
“In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors.
“In those cases, we will rotate deliveries to minimise the delay to individual customers.
“We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
“We’re sorry for any inconvenience and thank you for your understanding.”
Compensation for delayed delivery by Royal Mail
In some cases, Royal Mail may pay compensation to the sender or the addressee of a delayed item.
You may be entitled to compensation in the following circumstances:
- 1st class – your delivery is three or more (six or more if Redirected Mail) working days late after the due date (next working day after posting)
- 2nd class – Three or more working days late (six or more if Redirected Mail) after the due date (3 working days after posting)
- Royal Mail Special Delivery Guaranteed by 1pm – One or more working day(s) after the due date (on guaranteed date as per product specification)
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A further working day is added to delivery times for items posted within the Christmas and New Year period (except for Royal Mail Special Delivery Guaranteed by 1pm – not posted on account).
Compensation will be different for items that are lost or damaged (see the Royal Mail website for more details).
Royal Mail added: “In assessing lateness, postal packets conveyed to addresses designated by the regulator as exempted from a daily delivery obligation shall be examined on a case by case basis, taking into account the delivery arrangements.
“Claims for delay must be made within 3 months of the date of posting or one month of the date of receipt. Royal Mail advises customers to claim as soon as possible after the event has occurred.”
Compensation payments for delays
Compensation payments, provided by Royal Mail for customers affected by delays, are as follows:
- All retail services – Book of 1st Class Stamps
- Royal Mail Special Delivery Guaranteed by 1pm (not posted on account) – £5 (delay) or £10 (substantial delay)
Evidence will need to be provided to prove your claim, a full list of which can be found on the Royal Mail website (a link to which can be found above).
Royal Mail will contact the claimant with the outcome of their complaint within 30 calendar days.
Have you ever experienced a delivery delay while using Royal Mail? Let us know in our poll above or in the comments below.
Crime & Safety
King Charles and Camilla absent from Oxfordshire royal funeral
Mourners, including members of the Royal Family, travelled to a small village in the county for the funeral of Lady Pamela Hicks on Saturday (June 13).
The service for the 97‑year‑old took place at St Bartholomew’s Church in Brightwell Baldwin, between Wallingford and Watlington.
Lady Pamela died last week at her home in the village, where she had lived for many years with her late husband, interior designer David Hicks.
READ MORE: Mourners arrive for Royal Family funeral in Oxfordshire village
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Among the mourners were Lady Helen Taylor, daughter of Prince Edward, and Penelope Knatchbull, Countess Mountbatten of Burma.
There was no sign of King Charles or Queen Camilla, though, as the funeral came on the same day as Trooping the Colour, the King’s official London birthday parade.
Nevertheless, mourners paid their respects outside St Bartholomew’s Church as the coffin was carried inside, before following the procession for the service.
The small parish church is close to The Grove, the family house that became her long‑term base in Oxfordshire.
READ MORE: Legendary chef heralds shock return of closed Oxfordshire pub
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According to the published order, the funeral was arranged in line with Lady Pamela’s wishes, with rousing hymns but no formal sermon or eulogy during the service.
Lady Pamela was a first cousin of the late Prince Philip and a great‑great‑granddaughter of Queen Victoria.
She was also a bridesmaid at the 1947 wedding of the then Princess Elizabeth and Lieutenant Philip Mountbatten.
READ MORE: Christian Horner and Geri Halliwell to make £45m life decision
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The 97-year-old later served as a lady‑in‑waiting to Queen Elizabeth II and accompanied the then Princess on the 1952 tour of Kenya.
This was when news came through of King George VI’s death and Elizabeth’s accession to the throne.
Following her death on June 5, King Charles paid a warm tribute, saying he was “greatly saddened to learn of the death of Lady Pamela Hicks, a sorrow tempered by the fondest memories and deepest gratitude for her long life and loyal service to Queen Elizabeth.”
In the statement released by Buckingham Palace, he added that her “warmth, wit and perspicacity always made such an impression” and that she would be “so dearly missed by all those who knew and loved her.”
READ MORE: Award-winning UK private school to mark 75th anniversary with celebration
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Lady Pamela is survived by her three children, Edwina, Ashley and India, and several grandchildren, many of whom were expected to attend today’s village service.
Brightwell Baldwin is a small rural parish in South Oxfordshire, about four and a half miles north‑east of Wallingford and close to the foot of the Chiltern Hills.
The village, whose name comes from the Old English for “bright spring”, had a population of just over 200 at the last census and is centred around a handful of stone cottages, farms and the church.
St Bartholomew’s itself dates back to the 13th and 14th centuries, with later medieval additions, and is regarded as one of south Oxfordshire’s most interesting historic churches.
Crime & Safety
England transplant team lift the Four Nations trophy
Led by manager Daley Cross, a renal and transplant youth worker at the Churchill Hospital, the England men’s side claimed the title with a 9-1 win over Scotland in the final.
The tournament, held in Dingwall at the Global Energy Stadium, brought together more than 60 transplant recipients from England, Scotland, Wales, and Northern Ireland, with each team showcasing the life-changing impact of organ donation and the resilience of transplant recipients.
Mr Cross said: “While it’s fantastic to bring the trophy home, the most important thing is the message behind the tournament.
“This is about showing what organ donation makes possible. Every player is living proof of the difference it can make.”
Among the England squad were two kidney transplant recipients cared for at Churchill Hospital – defender Robert Collins, 23, who received a kidney from his uncle in 2009, and goalkeeper Adam Martin, 35, who received a transplant from his sister in 2023.
Mr Collins, from Bedfordshire, said: “I’ve always loved playing football. When I was ill, I couldn’t play at all and I really missed it.
“Having a transplant has given me the chance to get back on the pitch and enjoy the game again.
“Being part of this team makes it even more special. There’s a real bond between us, one that extends beyond football – we’ve all been given a second chance.
“Every time we play, it’s a celebration of that. Scoring goals and winning along the way also helps.”
Mr Martin, from Banbury, said: “Representing your country is always an honour, but doing it alongside all the other transplant recipients – and in recognition of our donors – means so much more.
“I’ll always be forever grateful for the support the team offers and also to my sister for giving me a second chance at life.”
England finished the tournament unbeaten, securing dominant group-stage wins against Scotland (10-0), Northern Ireland (8-2), and Wales (7-0) before winning the final.
Mr Cross, who has worked at Oxford University Hospitals for 11 years, said: “We’re proud of what we’ve achieved on the pitch, but above all we want to raise awareness and encourage more people to consider organ donation.
“It truly saves and transforms lives.”
The tournament also featured public outreach to encourage sign-ups to the NHS Organ Donor Register.
England’s transplant team will now set their sights on the Transplant Football World Cup in Frankfurt, Germany, taking place later this year.
The competition will bring together teams from around the world to promote organ donation and celebrate the achievements of transplant recipients on a global stage.
Crime & Safety
Harry Potter star Miriam Margolyes: ‘People don’t like Jews’
The actress, who was born and grew up in the city, is well known to audiences around the world after starring as Professor Sprout in several of the Harry Potter films.
Known for her character actor work across film, television, and stage, she received the BAFTA for Best Supporting Actress for her role as Mrs Mingott in Martin Scorsese’s 1993 film, The Age of Innocence.
Ms Margolyes was awarded an OBE in 2002 for services to drama, but there were calls for this to be taken back last year.
READ MORE: Oxford Union to host Tommy Robinson for debate despite outcry
The 85-year-old, who is Jewish, has said that “people don’t like Jews” whilst speaking at the Hay Festival in Powys.
Ms Margolyes added that her Jewish identity has shaped her “whole life” and added: “What your parents teach you and what you learn from the community you live in.”
Addressing concerns about rising antisemitism, she told the audience: “Nobody likes me to say this, but I’m going to say it – people don’t like Jews.”
She reflected on how, after the Holocaust – “when millions of Jewish people, and people from other backgrounds, were killed by the Nazis during World War Two” – there was a period when people “realised that they couldn’t say nasty things about Jews because terrible things happened to Jews and they must be sympathetic, so it stopped.”
However, she added that, over time, when “people with no morals who happened to be Jewish” appeared in public life, “the knives came out again, and they have never been put away.”
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