Crime & Safety
Royal Mail delivery delays – are you entitled to compensation?
Delays have become a “problem” for Royal Mail recently, with new figures showing they are failing to meet delivery targets.
Royal Mail said 91.6% of second-class mail was delivered within three working days, while 77.5% of first-class post was delivered the next working day between September 29 and November 30.
These latest figures fall short of Ofcom’s targets – 93% of first-class post should be delivered the next day, and 98.5% of second-class post should be delivered within three days.
Royal Mail chief executive Alistair Cochrane said the recent figures mark an improvement on the previous quarter, but recognised the company’s “performance in letters is still not good enough”.
Communication Workers Union (CWU) general secretary Dave Ward said delivery delays have become a “long-term problem” for Royal Mail, caused by a “recruitment crisis” which began back in 2022.
How to find postcodes affected by the latest Royal Mail delays
Royal Mail issues daily updates on the postcodes affected by delays.
The list of these postcodes can be found on the service update page on Royal Mail’s website.
It reads: “We aim to deliver to all addresses we have mail for, six days a week.
“In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors.
“In those cases, we will rotate deliveries to minimise the delay to individual customers.
“We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
“We’re sorry for any inconvenience and thank you for your understanding.”
Compensation for delayed delivery by Royal Mail
In some cases, Royal Mail may pay compensation to the sender or the addressee of a delayed item.
You may be entitled to compensation in the following circumstances:
- 1st class – your delivery is three or more (six or more if Redirected Mail) working days late after the due date (next working day after posting)
- 2nd class – Three or more working days late (six or more if Redirected Mail) after the due date (3 working days after posting)
- Royal Mail Special Delivery Guaranteed by 1pm – One or more working day(s) after the due date (on guaranteed date as per product specification)
Collect, send and return with ease at 8000 new Royal Mail Shops 📦
Find out more: https://t.co/6HqHxlvJdJ#parcel #parcelshop #parcellocker #royalmail pic.twitter.com/UbvWxCPHt2
— Royal Mail (@RoyalMail) September 30, 2025
A further working day is added to delivery times for items posted within the Christmas and New Year period (except for Royal Mail Special Delivery Guaranteed by 1pm – not posted on account).
Compensation will be different for items that are lost or damaged (see the Royal Mail website for more details).
Royal Mail added: “In assessing lateness, postal packets conveyed to addresses designated by the regulator as exempted from a daily delivery obligation shall be examined on a case by case basis, taking into account the delivery arrangements.
“Claims for delay must be made within 3 months of the date of posting or one month of the date of receipt. Royal Mail advises customers to claim as soon as possible after the event has occurred.”
Compensation payments for delays
Compensation payments, provided by Royal Mail for customers affected by delays, are as follows:
- All retail services – Book of 1st Class Stamps
- Royal Mail Special Delivery Guaranteed by 1pm (not posted on account) – £5 (delay) or £10 (substantial delay)
Evidence will need to be provided to prove your claim, a full list of which can be found on the Royal Mail website (a link to which can be found above).
Royal Mail will contact the claimant with the outcome of their complaint within 30 calendar days.
Have you ever experienced a delivery delay while using Royal Mail? Let us know in our poll above or in the comments below.
Crime & Safety
Cotswolds rival to Jeremy Clarkson pub targets June opening
Nigel Bailey, who is close to becoming the new owner of the former Horse and Radish in Burford Road, Minster Lovell, has said he wants to have the watering hole opened in the summer during the upcoming Football World Cup.
Mr Bailey and his wife, who live in Brize Norton, had an offer accepted for the pub earlier this year and hope to finalise the deal with Stonegate soon.
READ MORE: Cotswolds rival to Jeremy Clarkson pub could reopen soon
The Minster Lovell tavern was on the market for £850,000 last summer although that fell to £650,000 late in 2025.
Mr Bailey confirmed that they would give the pub a new name and said it would be based on English literature.
He said: “We’re eyeing English writers as a source for the name, people who have taken inspiration from the Cotswolds. That’s the concept.”
Horse and Radish in Burford Road, Minster Lovell (Image: Savills)
He added that the food would be traditional British but with a twist and that he is hopeful it will be open for the busy summer season.
“A good thing is that we have got the World Cup coming up,” he said, adding: “I mean it’s going to be all hands-on deck when we get the keys.
“I’ve got contractors lined up and we’re already looking for stuff but not really going into high gear until we have got the keys.”
Boasting 2.092 acres of Cotswolds views, the pub is less than two miles away from Jeremey Clarkson’s boozer The Farmer’s Dog in Asthall.
However Mr Bailey said he expects the upgraded Horse and Radish to complement the former Top Gear man’s boozer as well as The White Hart in Burford.
Horse and Radish in Burford Road, Minster Lovell (Image: Savills)
He said that it will be a pub stitched into the community and that they hope to hold plenty of community events there.
It dates back more than 100 years to 1871 when it was first mentioned in The Census with the name New Inn.
Over the years the New Inn had several transfers of ownership with tenancies lasting on average two years.
READ MORE: Historic Oxfordshire high street hotel up for £2.5m sale
It continued to be called the New Inn into the 21st century and then it reopened in May 2006 after a major refurbishment which included an extra single storey being built to the pub at the rear and side.
In 2013 the Inn was renamed The Dovecote before being rebranded again as The Horse and Radish.
The pub comes with planning permission for eight shepherd’s huts in the adjacent wild paddock, granted in 2022 and – according to the Land Registry – it was last sold for £465,000 in September 2017.
Inside the pub is a three-section trading area with multiple entrances, a raised bar section with 22 seats leading to three sets of customer toilets, a central bar-servery section split either side of a feature fireplace and a larger dining area suitable for 46 people at the back.
Crime & Safety
Named ‘delivery rider’ guilty of Oxfordshire cocaine dealing
Leonardo Silvestre, aged 23 and of no fixed abode, pleaded guilty to one count of possession with intent to supply a controlled drug of class A, namely cocaine, at High Wycombe Magistrates’ Court on Monday (April 13).
He was remanded in custody and is due to be sentenced at Oxford Crown Court on May 12.
READ MORE: Oxford mental health nurse faces possible ban amid misconduct hearing
This follows his arrest on April 10 at Denchworth Road, Wantage.
Thames Valley Police said they stopped a male “posing as a food‑delivery rider after suspicious behaviour caught our attention”.
The force added: “That instinct paid off — during a search we recovered 16 wraps of cocaine and over £1,000 in cash. All seized.”
Cocaine found by police after the arrest on Denchworth Road, Wantage (Image: Thames Valley Police)
The police team said that this was part of their ongoing crackdown on drugs in Wantage.
They said: “Our recent survey told us loud and clear that our community wants us to focus on drug-related activity—and that’s exactly what we’re doing.”
Over the next few days they had several other encounters with possible drugs offenders, including arresting a man, reportedly mid drug deal, on April 11, at Naldertown in Wantage.
The bike taken after the arrest on Denchworth Road, Wantage (Image: Thames Valley Police)
The force said: “As a result, a 22-year-old male from outside the area was arrested on suspicion of being concerned in the supply of class A drugs.
“Drugs and cash were located on him, and his vehicle was seized.”
That man has since been released on police bail until June 26.
On April 12 they saw another man engaging in drug-related activity in Wantage with the suspect running from the police officers.
“Despite our best efforts—and assistance from the police helicopter—we were unable to locate him,” the police said.
Police make a drugs-related arrest in Wantage (Image: Thames Valley Police)
They added: “However, we did seize his vehicle, along with cash and significant items inside.”
As of Friday, April 17 no arrests have been made in the case.
In one of their updates the Wantage and Grove neighbourhood police team warned that much of the drugs activity in the area relates to ‘county lines’.
READ MORE: ‘Very successful’ musician puts forward music studio at new Cotswolds home
The police explained: “It’s when organised drug networks from big cities push into smaller towns, exploiting vulnerable people to move drugs and money. It brings violence, fear and exploitation into communities that deserve better.
“This is one of several arrests we’ve made recently. Every time county lines tries to creep into Wantage, we’ll be there — and we’ll stop them.
“A huge thank‑you to our fantastic colleagues from Abingdon and Faringdon neighbourhood police teams for backing us up. Teamwork keeps our communities safe.”
Crime & Safety
Illegal Citreon Picasso seized on A41 by Oxfordshire town
Thames Valley Police said they confiscated the vehicle today (Friday, April 17) as it was on the roads uninsured.
In addition to the vehicle seizure, the driver has been reported.
A spokesperson for the Roads Policing team said: “First vehicle seizure of the late shift today by XRC01 on the A41 near Bicester.
READ MORE: Vauxhall seized as motorist drives from Oxfordshire police
“Driver was going to get around to insuring it at the weekend. Vehicle seized. Driver reported.”
This follows an incident on Wednesday, April 15 when a Vauxhall car was confiscated by Thames Valley Police.
The police attempted to talk to the driver of the car who then “made off” after which the car was located and recovered from its registered address.
-
Crime & Safety5 days agoLorry overturns on Oxfordshire A43 roundabout with driver trapped
-
Business & Technology1 week agoAqilla launches AI invoice tool to speed accounts payable
-
Oxford News7 days agoOxfordshire children care provider employed illegal staff
-
Crime & Safety2 weeks agoAmerican Akita and a French Bulldog seized after dog killed
-
Crime & Safety2 days agoOxford teacher who fiddled grades wants banning order ended
-
Oxford News1 week agoHow drivers react to new monk statue on town roundabout
-
Crime & Safety4 days agoRoadworks in Oxford cause Botley Road traffic chaos
-
Oxford News5 days agoEmirates issues new travel and flight update for Brits
