Business & Technology
Rithum appoints Kim Miller as Chief Marketing Officer
SOFIAH NICHOLE SALIVIO
News Editor
Rithum has appointed Kim Miller as Chief Marketing Officer and Head of Global Strategy. She joins the commerce software company from Saks Global.
Miller will lead Rithum’s global marketing and strategy teams as it looks to sharpen its market position and deepen customer engagement. The appointment adds retail, corporate strategy and digital transformation experience to the executive leadership team.
She joins after holding senior roles across large retail and consumer businesses. Most recently, Miller was Chief Customer Officer at Saks Global, where she oversaw enterprise customer strategy across Saks Fifth Avenue and Neiman Marcus.
Before that, she served as President of Saks OFF 5TH, leading an omnichannel business worth more than USD $1 billion. She was also Chief Marketing Officer at Rakuten, where she led brand and performance marketing tied to more than 10 million members and 2,000 retail partners.
Rithum, previously known as CommerceHub and ChannelAdvisor, sells software used by brands and retailers for product listings, discovery, fulfilment and performance measurement. It says it works with customers including Adidas, Best Buy, B&Q, Draper Tools, The Home Depot and Zalando, and has teams in the US, UK, Ireland, Spain and Australia.
The appointment reflects continued investment in senior leadership as commerce technology groups try to define their role in an increasingly crowded market. Vendors are under pressure to show how their systems can help retailers manage sales across multiple channels while making better use of data and artificial intelligence.
Miller will focus on strengthening Rithum’s market positioning and helping brands and retailers understand its offering in what the company describes as the modern AI era. The role pairs strategy with marketing, giving her a broader remit than a conventional brand and communications position.
Chief Executive Officer Lou Keyes linked the appointment to Rithum’s work with retailers facing operational and customer challenges across complex sales networks.
“Kim brings a unique combination of retail, customer and marketing leadership experience that will be invaluable as we continue helping brands and retailers navigate an increasingly dynamic commerce landscape,” said Lou Keyes, Chief Executive Officer of Rithum. “Having led customer strategy, eCommerce and growth initiatives at some of the world’s most recognized retail organizations, she understands the challenges our customers face firsthand. We’re excited to welcome Kim to the team as we continue expanding our capabilities and delivering value across the commerce ecosystem.”
Miller’s background suggests Rithum is prioritising executives with direct operational experience inside large retailers, rather than relying only on software sector leaders. That could matter as technology suppliers try to persuade merchants that they understand the practical demands of pricing, fulfilment, customer acquisition and channel management.
Her time at Saks Global and Saks OFF 5TH also points to experience in both premium department store retail and off-price trading, two segments with different customer behaviours and inventory pressures. At Rakuten, her remit added marketplace and partner network experience, a relevant background for a company that operates across broad commerce ecosystems.
Rithum has been positioning itself as a platform that connects different parts of online and omnichannel commerce, from getting products in front of shoppers to processing orders. It also points to automation, data and channel integration as part of that model, reflecting wider industry efforts to tie together advertising, marketplaces, retail operations and analytics.
For Miller, the role combines external storytelling with internal strategic direction at a time when artificial intelligence has become a central theme for technology companies selling into retail. Many are trying to move the discussion beyond efficiency claims and toward decision-making, forecasting and customer intelligence.
“Rithum has an opportunity to redefine how the industry thinks about commerce technology,” said Miller. “The convergence of AI, data and commerce is creating new possibilities for brands and retailers, and Rithum is uniquely positioned to help partners and customers not only operate their businesses more effectively, but also gain the intelligence needed to compete and grow. I’m excited to join the team at such a pivotal moment and help shape the company’s evolving story as we continue building for the future of commerce.”
Business & Technology
Over 3,500 jobs lost as UK restaurant chains list properties
An Oxfordshire Brewers Fayre and a Beefeaters have been put up for sale after Whitbread announced it was going to cut 3,800 jobs at the restaurant chains, amid a restructure in the company.
The proposed redundancies will come as the owner of Premier Inn shuts the two brands, although a spokesperson added that it would try to retain as many staff as possible.
READ MORE: UK construction firm set for liquidation talks amid £2 million debts
Included in its strategy Whitbread said it will sell and lease back many of its freehold properties and this week the Brewers Fayre in Oxford Road, Bicester has been listed for £950,000.
Nor is it the only property in the chain to have been put up for sale with others in Bishop Auckland and in Portsmouth listed.
The Oxfordshire eatery’s sale is subject to the transfer of all staff to the new owners on completion and includes two staff flats.
Brewers Fayre in Bicester (Image: Christie Owen & Davies Ltd)
Its listing states: “The property presents an excellent opportunity to acquire a large-format hospitality venue in one of Oxfordshire’s strongest retail and tourism locations.
“The close proximity to Bicester Village provides exposure to significant visitor numbers, while the adjacent Premier Inn delivers an additional source of customer demand throughout the week.”
In addition The Applecart Beefeater at the Oxford South Milton Interchange has been listed for a £600,000 sale this week.
This is also subject to a transfer of employment agreement and includes a flat and bedsit accommodation.
Interior of Bicester Brewers Fayre (Image: Christie Owen & Davies Ltd)
Its listing states: “The Applecart presents an excellent opportunity to acquire a substantial hospitality venue in one of Oxfordshire’s most strategically located commercial positions.
“The combination of strong roadside prominence, excellent transport links, extensive parking and direct access to both business and residential catchments provides multiple income opportunities for an incoming operator.”
Across the country, some Beefeater and Brewers Fayre eateries have already been switched over to Whitbread’s own in-house Thyme brand.
Interior of The Applecart Beefeater at the Oxford South Milton Interchange (Image: Christie Owen & Davies Ltd)
Others are being sold and closed with the cuts set to impact about 12 per cent of Whitbread’s 30,000-strong workforce in the UK and Ireland working in its Beefeater and Brewers Fayre restaurants
A statement was issued on the restructuring earlier this year in which it was announced a number of the restaurants would be converted into additional Premier Inn rooms.
A spokesperson said: “We recognise the impact of this proposal on colleagues who work at the affected sites.
READ MORE: Hospital without air con slammed as ‘unprepared’ amid 33°C heatwave
“As a business which recruits around 15,000 people every year, we expect to be able to retain a significant proportion of those affected and will be looking to redeploy as many of our impacted colleagues as possible.
“However, we do anticipate that the proposed changes, which are subject to consultation, would result in a reduction of around 3,800 roles of a total UK and Ireland workforce of around 30,000.
“We will do all we can to support those colleagues affected.”
Business & Technology
IPC & Luware team up on cloud compliance recording
IPC and Luware have partnered to offer Luware Recording to financial institutions, expanding access to cloud-based compliance recording for regulated organisations.
The agreement brings Luware Recording into IPC’s communications environment for trading, enterprise voice and collaboration tools. The service is intended to help firms capture and retain communications across voice and digital channels as more activity moves into hybrid and cloud-based systems.
Financial institutions face growing pressure to keep records across an expanding mix of communications platforms. Rules including MiFID II, Dodd-Frank and FCA requirements have raised expectations around the capture, storage and supervisory review of conversations and messages linked to regulated activity.
Luware Recording is designed to record communications across several enterprise platforms and deployment models. It can be used in multi-tenant and private-tenant set-ups, with storage managed either by customers or hosted by Luware.
The platform also includes artificial intelligence tools for automatic conduct risk detection and persona-based summaries. Those functions sit alongside retention and supervisory features aimed at compliance teams.
IPC said the partnership aligns with its broader focus on compliance and communications infrastructure for the financial sector. By adding Luware’s service, it aims to expand the recording options available to clients operating across trading floors and wider enterprise environments.
Luware, headquartered in Zurich, says it serves more than 1,500 organisations. Its recording platform is used to capture and archive voice, video, screen sharing and instant messaging across communications systems used by regulated businesses.
Oversight demands
Maintaining oversight has become harder as firms spread communications across fixed-line voice, mobile, collaboration software and cloud services. For banks, brokers and other regulated groups, that creates a challenge not only in preserving records but also in making them available for internal review and regulatory scrutiny.
Luware Recording will sit within IPC’s global connectivity infrastructure. The integration is intended to let clients apply a single recording layer across interconnected trading and enterprise communications, without relying on separate tools for different channels.
“At IPC, our strategy is built around Compliance, Connectivity, and Community,” said Vimal Vel, Chief Product Officer, IPC.
“This partnership strengthens our ability to deliver scalable, regulation-ready recording across modern communications environments. As firms adopt new technologies, they must maintain consistent oversight, and we are enabling that with confidence and resilience,” Vel said.
Luware described the arrangement as a way to extend its reach in heavily regulated sectors, where communications records are a core part of governance and market supervision. The partnership combines its cloud-based recording and analytics with IPC’s network in financial markets.
“Luware Recording is designed for highly regulated industries. By combining IPC’s global connectivity with our cloud-based capture and analytics, clients gain a single compliance layer across all trader voice and collaboration platforms,” said Alex Grafetsberger, Chief Business Officer, Luware Recording.
IPC has operated in financial market communications for more than 50 years and provides services spanning trading communications, electronic trading, data and analytics, and infrastructure services. The Luware partnership is available to its clients worldwide.
Business & Technology
Seeking employment in Oxford? You might be searching the wrong places
There’s a very popular belief that Oxford is a place for academics and scientists and that without a very specialist profile you have limited possibilities. But that’s not the full story. Hospitality, retail, care and logistics are huge areas of local employment, and these sectors actively seek people who are reliable and willing, not necessarily those with long CVs.
So where are these roles? Many never make it onto the big job boards. Local classified platforms with jobs Oxford brings together vacancies posted directly by businesses and individuals in the area, the kind of opportunities a family-run shop or small local organisation puts up on a Tuesday morning hoping to fill before the weekend. The process is quick, straightforward, and lacks the complexities of a formal recruitment system.
The care sector is worth singling out. Residential homes, community services and healthcare settings across Oxford and Oxfordshire hire consistently, with adaptable hours and full training provided. For anyone juggling studies, family or other commitments, it can be a very realistic entry point into the local job market.
Why national job boards don’t always tell the full story
That said, it helps to understand what the big platforms are actually good for. They work well for roles at large companies with dedicated HR teams, but they omit a significant part of Oxford’s working landscape: the independent shop in Cowley, the café in Jericho, the Headington startup that’s just secured funding and needs someone to start as soon as possible.
Those employers post, they hear back, and they make decisions within days, sometimes hours. They do it through direct channels, where the reader is often your future boss. That makes for a rather different job-hunting experience.
Another advantage is that in those settings, there’s usually more room to talk about the details. If you can only work mornings, or need Mondays off, or aren’t available for another few weeks, owner-managed businesses tend to be far more open to working something out. Flexible work in Oxford is very much there; it’s just a matter of knowing where to look for it.
Job hunting always involves a bit of trial and error, but in Oxford the range of opportunity is genuinely broad if you widen your search. While the major platforms are useful, they do not provide a complete view of the job market. By exploring local classified sites, monitoring community boards, and remaining open to sectors such as care or hospitality, you can discover opportunities that may otherwise go unnoticed, and these can often be the most rewarding.
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