Business & Technology
Recruiters warn AI may be screening out strong candidates
CV-Library has published UK survey findings showing that 35% of recruiters say AI tools are causing them to miss out on strong candidates. The study also found that 27% believe strong applications are filtered out before interview.
The research is based on responses from 424 recruiters and employers and 1,067 candidates across the UK.
The figures highlight growing concern about automated screening in recruitment as employers handle larger volumes of applications. More than four in five recruiters, 83%, use AI to speed up hiring, while 28% use it to manage high application numbers.
Even so, recruiters appear unconvinced by some of the outcomes. Just 36% said AI improves speed-to-hire, while 20% reported an overall decline in candidate quality where AI is used.
Candidate frustration
Among jobseekers, 53% said they believe their application has been rejected by AI without any human review. Another 46% said unfair rejection is one of their biggest frustrations when looking for work.
The findings suggest this frustration is changing behaviour. CV-Library found that 40% of jobseekers have abandoned, or considered abandoning, an application because AI was used in the process, particularly when bots were deployed for screening.
One candidate described automated interviewing in stark terms. “Being interviewed by an AI bot felt incredibly alienating – there’s no feedback or human interaction, so you have no idea how you’re coming across. It feels like you’re being filtered out, and with so little real communication, it’s easy for the effort you put in to be completely overlooked,” said David, a part-time bartender.
Younger applicants were the most sceptical about the technology. Nearly two-thirds of Gen Z respondents, 64%, said they suspect AI is responsible for rejecting them at early stages of hiring, compared with lower levels among older age groups.
Gen Z was also the group most likely to cite unfair rejection as a frustration, at 53%, compared with 47% of Millennials and 46% of Gen X respondents.
Another jobseeker said AI had become difficult to avoid in the hiring process. “I stayed away from initial interviews with AI platforms – there’s no human interaction and it’s entirely impersonal. But now AI is in human calls too, taking notes during interviews. After three months without a job, what am I supposed to do? If AI is going to be a gatekeeper, I may as well use it to help me get through those gates,” said Simon.
Limits of AI
The survey suggests recruiters see clearer benefits from AI in administrative tasks than in assessing applicants themselves. Respondents said the technology performs best when writing job descriptions, cited by 63%, and handling tasks such as interview scheduling, cited by 38%.
Confidence fell sharply when recruiters were asked about more subjective parts of hiring. Some 72% said AI struggles to identify cultural fit, while 55% said it performs poorly at assessing soft skills.
That gap appears central to the headline finding that employers may be losing suitable candidates despite wider use of automated systems. The study suggests that speed and scale remain the main reasons for adoption, but recruiters still see a need for human judgement when reviewing applications and assessing people.
Lee Biggins, Chief Executive Officer and Founder of CV-Library, said: “Candidates have long felt that the human touch is ebbing away from the hiring process and that good people are getting screened out unfairly. This insight from recruiters in both agencies and businesses suggests their frustrations may be justified.
“It’s a timely wake-up call that not everything should be outsourced to AI, especially in recruitment where every candidate is unique. It can add value by automating some laborious processes, but good recruiters are using it to support human intuition, not replace it.”
CV-Library also set out steps for employers using AI in recruitment, including human oversight, clearer communication with candidates about where AI is used, and regular audits of tools to check for errors or bias. It said employers should keep automated systems focused on administrative work and leave final judgement on skills, personality and fit to recruiters and hiring managers.
The findings were also supported by case studies from jobseekers who agreed to share their experiences of AI-led hiring.
Business & Technology
Company not liable for death of worker during Storm Eunice
Jack Bristow, 23, from Sutton Courtenay, died after a tree fell on his truck while he was working in Hampshire.
He suffered a catastrophic head injury and was pronounced dead at the scene. He left behind his son, Harvey, who was one at the time.
Mr Bristow and driver Callum Smith had left Hooke Highways Limited’s Watlington depot at about 7.55am to remove traffic management equipment across the South East that could have been blown away in severe winds.
Jack Bristow , 23, died working in Storm Eunice in 2022 (Image: Unknown)
They were travelling back to Oxfordshire on Old Odiham Road when the accident happened at about 11.43am.
His parents, Teresa White and Gary Bristow, brought a claim against the company, arguing it had breached its duty of care by sending him to work during a Met Office Red Warning for extremely strong winds.
However, Judge Irena Sabic KC dismissed the claim, saying the risk of death while travelling as part of the assignment “was not reasonably foreseeable”.
She warned against “setting a novel standard of care” by which negligence could be established against an employer.
In her judgment, she said: “My view is that the precautions that the Claimants say should reasonably have been taken are not practicable or realistic. The risk of this horrific accident occurring was simply not foreseeable.”
Expressing sympathy for Mr Bristow’s relatives, the judge said he had been described as “hard working, caring, witty and completely devoted to his son”.
The family’s separate claim against landowner Davis Meisels, from whose land the tree fell, will be determined in due course.
Business & Technology
The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition
AI adoption continues to accelerate across both public and private organisations. In healthcare, three-quarters of surveyed public-sector organisations are already exploring or implementing generative AI initiatives.
One of the most significant tests of AI at scale is now approaching, with NHS England announcing plans to provide Microsoft 365 Copilot to roughly half a million clinicians and support staff. This isn’t happening in a vacuum. More than a quarter of surveyed GPs are already using AI tools in their clinical practice, making broader adoption a logical next step. The goal across healthcare is to reduce administrative burdens, improve efficiency, and give staff more time to focus on patient care.
The real test is no longer whether organisations can deploy AI. It is whether their governance can keep pace once they do.
The readiness gap
The more difficult question, however, is whether the surrounding environment is ready. Sixty-eight per cent of surveyed physicians said the NHS lacks the digital infrastructure needed to introduce AI effectively. The concerns are not limited to the technology itself. Training gaps, interoperability issues, patient safety and data privacy are all important parts of the readiness picture.
At the scale at which public-sector organisations operate, AI adoption requires governance that can keep pace with both the technology and the environment around it. This must include clear policies for data access, retention, accountability and human oversight.
That gap is not unique to healthcare. Private-sector organisations face many of the same readiness questions, even when the regulatory context, systems and consequences differ.
Why existing governance models need to evolve
Many governance practices still rely on periodic reviews, where changes to systems and data access are assessed at defined intervals. That made it easier to track risk, document decisions and respond as regulation evolved. Human decision-makers were also more visibly positioned at the centre of many workflows, making informed judgment calls.
AI changes those operating conditions. AI systems can retrieve, combine and summarise information at a scale that makes interaction-by-interaction human review impractical. At the same time, many organisations are adopting multiple tools across operational and governance functions. Similar information may be accessed through several systems, making it harder to maintain consistent visibility into what was used, by which tool and for what purpose.
The nature of the modern workforce compounds the challenge. Today, staff join, leave and move between teams, while organisations are regularly reshaped through restructuring, mergers and acquisitions. The problem of access no longer matching someone’s role or legitimate business need is not new. Introduce AI into that environment, and existing data sprawl and oversharing become easier to discover and more consequential.
The recurring mistakes
A few patterns repeatedly undermine otherwise well-intentioned governance efforts. Organisations often lack a clear inventory of what sensitive data exists, where it lives, who owns it and who can access it. In large, long-established organisations, where information may have accumulated across decades of systems and restructures, this picture is rarely as tidy as teams assume. Deploying AI into an environment that has not been properly assessed can amplify operational and reputational risk.
Governance is also frequently treated as a pre-launch checklist rather than a continuous operational function. Teams may invest heavily in preparation, but real-world use can surface behaviours, use cases and risks that pre-launch testing could not fully anticipate.
Many organisations are also layering multiple specialised tools that do not communicate effectively with one another. An organisation might use one platform for administrative automation, another for back-office processes and a third for access governance. Each tool may perform its individual function adequately, but together they can create fragmented oversight, duplicated effort and additional sprawl that is difficult to contain.
The confidence-reality gap
There is a striking gap between how ready organisations believe they are and what their operating environments are revealing. ShareGate’s 2026 Microsoft 365 AI Readiness Survey of IT and security leaders found that 93% of surveyed IT and security leaders were confident their Microsoft 365 governance framework could support AI responsibly. Yet 29% reported that AI tools had already surfaced sensitive internal information that they believed should not have been accessible. A further 8% were unsure whether this had occurred.
The types of data being surfaced are not abstract. They include contracts, employee records, strategic plans and customer lists. In a healthcare setting, that could mean an employee receiving an answer grounded in sensitive information they were technically permitted to access but no longer had a legitimate reason to see.
With Microsoft 365 Copilot, one common issue is not a broken security boundary but an existing permission model that no longer reflects legitimate business need. The real issue is that those permissions are often broader, older, or less deliberate than leadership assumes. Permissions designed for human search and manual discovery were not created with prompt-based retrieval in mind. Information that once required someone to know where to look can now be surfaced through a single prompt.
When governance tools are fragmented and oversight is inconsistent, oversharing becomes a recurring pattern rather than an isolated incident. Remediation becomes slow and costly. The distinction that matters here lies in whether governance is reactive or proactive. Organisations that establish and continuously review the right controls before and after deployment can reduce the likelihood and impact of data exposure, while avoiding the cost of remediating problems after trust has already been affected.
Getting the foundations right
The NHS Copilot rollout will be a major test for workplace AI at scale in the UK. Its success will depend as much on the governance surrounding it as on the technology itself.
That means organisations need to move beyond surface-level readiness checks. Effective governance starts with a thorough understanding of the existing environment: what data exists, where it lives, who owns it, and who can access it. It requires collaboration across IT, security, legal, compliance, data and operational teams, with clear accountability for the decisions each group owns. It also requires scrutiny of the broader toolset: whether platforms work together, support consistent oversight and reduce more complexity than they introduce.
Good governance isn’t a brake on AI adoption; it’s what makes fast adoption sustainable. By identifying risk earlier rather than responding after an incident, organisations give AI deployments a better chance to deliver. Teams can focus on efficiency, service improvement and better employee experiences rather than spending their time correcting governance problems that AI has made easier to see.
The goal is not more governance for its own sake. It is the confidence to use AI responsibly at scale.
Business & Technology
HMRC Advisory Fuel Rates to change from September 2026
HMRC is due to publish its latest Advisory Fuel Rates from September, with the quarterly review potentially changing how much employers reimburse staff for business travel in company cars.
The rates are also used to calculate how much employees should repay if they use company-paid fuel for private journeys.
While the changes are usually linked to fluctuations in fuel prices, experts warn that using outdated rates could lead to incorrect mileage claims and, in some cases, unexpected tax consequences.
What are HMRC’s Advisory Fuel Rates?
HMRC reviews the rates every three months to reflect average fuel costs for company cars.
They are designed to help employers reimburse staff for business journeys without creating additional tax liabilities and to calculate repayments where company fuel has been used for personal travel.
Joe Lytwyn, personal finance expert at thimbl.com, said: “HMRC’s Advisory Fuel Rates are designed to reflect the average fuel cost of running a company car for business journeys.”
He added: “They’re reviewed every three months because fuel prices don’t stand still, so it’s important that businesses keep up with the latest figures.”
One mistake many drivers make
Lytwyn said many employees wrongly believe the rates apply to everyone who drives for work.
He explained: “One of the biggest misconceptions is that the rates apply to everyone who drives for work. They don’t.”
Instead, the Advisory Fuel Rates only apply to company cars.
Employees using their own vehicles for work are covered by separate HMRC mileage rules.
Could you end up paying more tax?
Using the wrong reimbursement rate can have tax implications for both employers and employees.
Lytwyn said: “If an employer reimburses above HMRC’s Advisory Fuel Rate without being able to justify the higher cost, the excess could become taxable.”
He added that employees who receive less than the advisory rate “may be able to claim tax relief on the difference in some circumstances.”
Keep good mileage records
Experts also say poor record-keeping is one of the biggest reasons mileage claims go wrong.
Lytwyn said: “Poor record-keeping is probably the most common issue. People often forget to log journeys properly, or they mix business and personal mileage together.”
Keeping a record of where you travelled, why the journey was for business and the miles covered can help avoid problems if HMRC or your employer ever questions a claim.
Recommended reading:
What drivers should do before September
With fresh Advisory Fuel Rates expected from September, drivers are being encouraged to check that any future claims use the updated figures.
Lytwyn said: “Don’t assume the current rates will remain the same.”
He added: “Once HMRC publishes the updated figures, check whether your employer has updated its mileage policy and make sure any new claims use the correct rates.”
He also recommended keeping mileage records up to date throughout the year, making it easier to challenge incorrect reimbursements or claim any tax relief that may be due.
It’s worth noting that the September rates have not yet been published, so drivers should continue using the current HMRC Advisory Fuel Rates until the updated figures are officially released.
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