Quadient upgrades Send & Receive mail automation system

SOFIAH NICHOLE SALIVIO

News Editor

Quadient has supplied a new mail automation system to Send and Receive, expanding a partnership of more than 15 years.

The UK print and mail provider has installed Quadient’s DS-1200 G4iQ folder inserter, Impress software, AIMS automated insertion management system and inline envelope printing to remove production bottlenecks and support new customer growth.

Milton Keynes-based Send and Receive provides print, mailing, postage and digital delivery services. The new setup replaces fragmented processes that had slowed production and limited its ability to add clients.

Before the upgrade, legacy systems were operating at full capacity, restricting growth and making onboarding more difficult. The business also faced limitations with a rival folder inserter, while separate envelope printing and mail insertion workflows added manual handling and reduced efficiency.

The new installation brings those processes into a single workflow. According to the companies, it is designed to reduce manual intervention, increase output and provide closed-loop verification for document accuracy.

That verification is also intended to support GDPR compliance. Integrated checks can confirm that the right documents are inserted and addressed correctly, reducing the risk of errors in customer communications.

Capacity pressure

The investment reflects a broader issue in the print and mail sector, where providers are under pressure to handle rising volumes while meeting tighter compliance requirements. For operators still relying on separate legacy systems, capacity constraints can quickly become a barrier to winning new business.

For Send and Receive, the need for a more integrated production environment became more urgent as demand increased. The company turned to a supplier it had worked with for more than a decade to redesign part of its mail operation.

“As our business has grown, it became clear that our existing infrastructure was holding us back,” said Liam Crane, Director, Send and Receive. “With Quadient’s integrated solution, we have moved to a scalable, efficient production environment. We can now take on new clients with confidence, while maintaining high standards of accuracy and compliance.”

The project forms part of Quadient’s work with print service providers updating production processes to improve efficiency and respond to customer and regulatory demands. The company sells automation systems for business communications, including software and mail handling equipment.

Workflow changes

By combining insertion, software management and envelope printing in one line, the installation removes the need for some standalone systems. That can reduce the number of touchpoints in the production process and simplify job tracking across a mail run.

AIMS, Quadient’s automated insertion management system, monitors mailpiece creation and verification, while Impress manages communication workflows. Together with inline envelope printing, the tools connect stages that had previously been handled separately.

For print and mail providers, these workflow changes can have direct commercial effects. Greater throughput can create room for additional customer work, while fewer manual steps may lower the risk of mistakes that can trigger reprints, delays or compliance concerns.

Quadient described the deployment as an example of how mail operators are balancing output growth with tighter control over accuracy. In regulated communications and customer correspondence, document integrity has become a more visible operational issue as service providers seek to reassure clients on data handling.

Phil Hutchison, Senior VP MRS, UK & Ireland, Quadient, said the company is seeing demand from providers that want to expand without losing oversight of production quality.

“Print service providers need to scale efficiently while maintaining control and accuracy,” said Hutchison. “By combining high-performance hardware with intelligent automation, we help customers modernise production and support sustainable growth.”