Oxfordshire care service ‘requires improvement’ by CQC

Clarissa’s Home Healthcare Services was visited by inspectors in February with the report only published last week.

The leadership and safety of the company was highlighted as needing ‘improvement’.

Meanwhile the effectiveness, caring, and responsiveness of the service was deemed ‘good’.

The Bicester service provides care to people living in their homes with physical disabilities and dementia.

Inspectors found the service was in breach of legal regulations in relation to safe care and treatment and fit and proper persons employed.

The inspection revealed that for one person receiving care, the log stated, “aggressive behaviour,” however, there was no information recorded on how staff could support the person when displaying behaviours that challenge.

Inspectors found the provider did not always make sure there were enough qualified, skilled and experienced staff.

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And the provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences, the report says.

The main concern for inspectors was the leadership of the business. The inspection stated “the provider did not have clear responsibilities, roles, systems of accountability and good governance”.

It also found “they did not act on the best information about risk, performance and outcomes, or share this securely with others when appropriate”.

However the inspection report stated that “people and relatives told us staff were polite, friendly, kind, patient, absolutely wonderful and caring”.

And another person said “they always give me dignity in the shower, they never rush me or are never abrupt, they let me take my time”.