Oxford care provider helps 15,000 people in single year

Wantage-based Helping Hands Home Care highlighted the achievement in its 2025 impact report, which also revealed high levels of customer satisfaction.

The company reported an average rating of 9.1 out of 10 on Homecare.co.uk, with some branches achieving scores as high as 9.7.

Emma Pearson, chief executive of Helping Hands Home Care, said: “This report brings to life how we live our purpose every day.

“Our carers make a difference to the lives of our customers in so many ways, helping them live well in the homes and communities they love.

“It’s wonderful to have the opportunity to celebrate this and the work of all the Helping Hands team.”

On Trustpilot, Helping Hands holds a 4.7 out of 5 rating based on more than 4,700 reviews, and 99 per cent of its branches are rated ‘Good’, ‘Excellent’, or ‘Outstanding’ by the Care Quality Commission.

The company employs 6,100 carers who collectively delivered more than five million hours of live-in and visiting care services last year.

Its contact centre handled more than 90,000 calls, providing 24/7 support to customers.

Helping Hands also expanded its reach by opening 10 new branches in 2025.

Ms Pearson said: “We have continued to put quality and customer experience at the heart of everything and I’m delighted that our reputation for high quality standards continues to be recognised.

“Our customer satisfaction rating is now 9.1 out of 10 on Homecare.co.uk.”