Business & Technology
NUWAVE adds Tollring analytics to unified communications
NUWAVE Communications has integrated Tollring’s Analytics 365 Call Analytics into its unified communications offering, adding analytics to the services it supplies through its partner network.
The integration is intended to give customers more visibility into how unified communications systems are used and how they perform. NUWAVE works with carrier partners, service providers and channel partners across the UK, Europe, North America and other international markets.
The agreement centres on Analytics 365 Call Analytics, which tracks and assesses communications activity across platforms including Microsoft Teams, Webex and Zoom. NUWAVE plans to embed the software throughout the lifecycle of its unified communications services rather than offer it as a standalone tool.
The move reflects growing demand from businesses for clearer reporting on communications platforms used across multiple systems and geographies. Providers are also under pressure to demonstrate ongoing value after initial deployment, particularly as cloud-based communications become more common in larger organisations and the public sector.
Under the arrangement, NUWAVE plans to make the analytics offering available through its iPILOT platform and wider partner programmes. This will allow partners to provide ongoing services based on usage and performance data alongside the original communications deployment.
Mark Bunnell, chief operating officer at NUWAVE Communications, linked the partnership to the rise of Microsoft Teams and other cloud services in the UK market.
“This partnership is particularly relevant in the UK market, where adoption of Microsoft Teams and cloud-based communications continues to accelerate across enterprise and public sector organisations. This collaboration strengthens our ability to support UK partners and customers with data-driven insights that improve operational efficiency and long-term value.
“We selected Tollring because they are a proven leader in turning communications data into actionable business intelligence. Tollring’s approach aligns closely with how we view the future of unified communications. It’s not just about enabling voice, it’s about delivering the visibility and insights needed to continuously optimise performance, user experience and business outcomes.
“As businesses increasingly demand greater visibility, compliance and performance insight from their UC environments, analytics is becoming a critical component of modern deployments,” Bunnell said.
Partner focus
The integration is also intended to support NUWAVE’s channel strategy. Partners will be able to use data generated by Analytics 365 to develop additional services and strengthen customer relationships through ongoing monitoring and advice.
This reflects a wider shift in the unified communications market, where providers are looking beyond deployment and connectivity towards recurring service models tied to management, reporting and operational oversight. In that context, analytics tools can help resellers and carriers identify trends in call activity, user adoption and service performance.
Tollring develops cloud software focused on communications analytics, call centre analytics, conversation analysis, voice recording, fraud protection and scam detection. The company sells both directly and through channel partners and says its products are used by more than 22,000 businesses globally.
NUWAVE has been active in business communications services for more than 25 years and supports service providers offering Microsoft Teams, Zoom Phone and Webex Calling. Its iPILOT platform is designed to help carriers and partners deliver multi-platform unified communications services to channel partners and end customers.
UK demand
The UK is likely to be a key market for the combined offer because of strong adoption of Teams and broader migration to cloud-based communications. For organisations running several communications platforms at once, analytics has become more important as IT teams seek a clearer view of employee usage, call performance and operational issues.
For partners selling and supporting these systems, the ability to package analytics with unified communications could also create a new source of recurring revenue. NUWAVE said adding Tollring’s software would help position analytics as a core part of communications delivery rather than an optional extra.
The product will be supported through NUWAVE Academy training and broader partner programmes, with the analytics layer integrated into service delivery through the channel.
Business & Technology
Bicester ranked in UK’s fastest rising travel destinations
Bicester is seeing a surge in demands thanks to a blend of premium retail at Bicester Village, strong rail connectivity, and easy access to Oxford and London.
New data from the digital rail ticketing platform TrainPal shows the destination experiencing sustained growth, as travellers increasingly look beyond traditional tourist hotspots.
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It’s ranked among other locations, including Salford, at the top spot, Hatfield, St Albans, and London.
Destinations experiencing the strongest growth in rail demand, highlighting a growing appetite for places that combine strong transport links, cultural attractions, food scenes, outdoor experiences and value for money.
Alvaro Ungurean, European commercial director, said the trends show travellers prioritising destination that offer “memorable experiences, easy accessibility, and a strong sense of place.”
Business & Technology
Venture Forge appoints Kenwright as Chief Commercial Officer
SOFIAH NICHOLE SALIVIO
News Editor
Venture Forge has appointed Stephen Kenwright as Fractional Chief Commercial Officer, adding the former Rise at Seven executive to the Yorkshire Amazon agency’s leadership team.
At the 21-person company, Kenwright will lead new business and marketing as Venture Forge develops its commercial strategy and expands its market presence. The appointment comes as the agency prepares to support client brands through Amazon Prime Day, a key trading period for sellers on the platform.
Founded in 2018 by former Heads of E-Commerce Andrew Banks and Jonathan Newton, Venture Forge helps consumer brands sell through Amazon. Its clients include Thermos, VAX, John Cotton and Glen Dimplex.
Kenwright brings nearly two decades of experience in commercial, digital and agency leadership. He founded Rise at Seven in 2019 and helped grow the business to annual revenues of more than £7 million, with 110 employees across Sheffield, Manchester, London and New York, before leaving after three years.
He also founded SearchLeeds and now works as a non-executive director and business development consultant for several agencies. His work has been recognised by Business Insider’s 42 Under 42 and The Drum.
Growth plans
The hire reflects Venture Forge’s efforts to strengthen its leadership team as the business grows. The agency has built its position by advising consumer brands on Amazon sales, operations and profitability.
The role adds dedicated senior oversight of commercial development beyond the two founders, marking a shift from a founder-led growth model to a broader management structure as the business expands.
Kenwright said he had not expected to take on another CCO role.
“I had no plans to return to the fray in a CCO role, but the opportunity with Venture Forge was too good to pass up.
“I was excited to get deep into Amazon, since I feel like I’ve only scratched the surface in my previous companies. Working with Andy and Jonathan, who’ve been friends of friends for a long time and experienced retailers in their own right, has been a great experience over the last few weeks.”
“Most of all, it feels like an agency in its ascendency, and one where I can make a significant difference.”
Founders’ view
Andrew Banks, Founder and Managing Director of Venture Forge, said the appointment reflects both Kenwright’s background and the stage the company has reached.
“Stephen isn’t a stranger. He’s someone Jonathan and I have known of and rated for years.
“So this was never just about hiring a CCO. It’s about the right person arriving at exactly the right moment: the point where our commercial ambition has outgrown what two founders can carry alone.
“Having an operator of his pedigree choose us tells us everything about where Venture Forge is heading.”
The recruitment also reflects continued demand for specialists in marketplace commerce, particularly among consumer brands seeking stronger sales on Amazon. Agencies in this segment have benefited as manufacturers and retailers devote more attention to direct marketplace performance, advertising and fulfilment economics.
Prime Day remains one of the most important points in the Amazon trading calendar, often driving a surge in promotional activity, stock planning and advertising spend among brands. For agencies serving that market, the period can act as both a test of operational readiness and a source of new client demand.
Both founders previously held Head of E-Commerce roles before setting up the business. As Banks put it, the company has reached “the point where our commercial ambition has outgrown what two founders can carry alone.”
Business & Technology
Oxford University make investment warning amid parking row
In an open letter, sent to Oxfordshire County Council, a group led by estate agent Savills and including developers and university colleges, has predicted a hit to new home delivery and business funding if new parking standards are not dropped soon.
They also said the new rules may lead to existing communities being charged to park on the street, outside their own homes.
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Delivered on Wednesday, June 17, the letter was signed by David Jackson, director at estate agents Savills, on behalf of Oxford University Development, as well as Brasenose, Christ Church, Exeter, Magdalen, New, Nuffield and St John’s colleges.
The university and colleges are involved in a number of building projects around the city including Begbroke and Oxford North innovation districts, and 1,450-home Bayswater Brook.
An aerial view of the innovation area at Begbroke Science Park Photo: Cavendish
In addition, developers Bellway Homes, Catesby Estates, Dorchester Residential Management and Greencore Homes were also signatories.
The group stressed that they support the council’s overall transport objectives including reducing car usage and increasing active travel but are “deeply concerned” about the 2026 standards.
These were adopted at a council meeting on April 21, and it was proposed they should apply to the entire county.
David Jackson, director at estate agents Savills (Image: Savills)
In his letter, Mr Jackson highlighted the introduction of a new category for residential development ‘Car Light’ and changes to the previously existing ‘Car Free’ communities.
‘Car Light’ is a new distinction for which a reduced level of parking provision is mandated, with 50 per cent of parking required to be on the street.
The tweaks to the ‘Car Free’ communities, which will see acceptable walking distances increased, would significantly extend the area in which new homes will have to be built with no parking provision.
The Red Hall under construction at Oxford North development (Image: Ed Nix)
The leader of Oxfordshire County Council denied the new parking standards were about being “anti-car”.
Tim Bearder said: “Oxfordshire is being asked to accommodate very significant housing and employment growth over the coming decades, but we cannot endlessly widen roads or build ever more parking spaces.”
The Liberal Democrat explained that if car use grows unchecked, congestion will worsen, creating difficulties for those who have no alternative to driving.
Councillor Tim Bearder (Image: Tim Bearder)
In addition, parking spaces take up land and reduce the number of homes that can be delivered.
Mr Bearder, who was named leader only last month, said transport had to be balanced, with developments prioritised for areas where public transport is an option.
“If we fail to plan for that now,” he said, “the scale of growth being imposed on Oxfordshire will overwhelm a transport network that is already under considerable pressure”.
A proposed bridge at the Bayswater Brook development (Image: Christ Church/Dorchester Residential Management)
However, Mr Jackson and those behind him have made dire warnings following the introduction of the 2026 standards and have called on the local authority to withdraw them and undertake a full and open consultation on how the previous rules might be adapted.
If left, the group warned the measures would “undermine, or at the least significantly delay, the delivery of much-needed homes” including affordable properties.
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They added: “They are likely to give rise to a withdrawal of investment from new business and commercial spaces consequent on the drop in the attractiveness of Oxfordshire as a location for businesses to move to.”
In addition, existing communities may well be impacted, said Mr Jackson, as a requirement for ‘Car Free’ projects will be that Controlled Parking Zones will be introduced into communities near developments to manage the risk of overspill parking in roads next to developments.
He said: “This will have the effect of requiring residents in those neighbouring communities to pay an annual fee to park on street.”
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