UK News
Middle East crisis live: US and Iranian envoys arrive in Islamabad for conditional peace talks | US-Israel war on Iran
Interim summary
For those of you just joining us, welcome to our live coverage of events in the Middle East with talks between Iranian and US officials scheduled to begin in Islamabad. Stay tuned here for all the updates – but first, a quick recap.
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The US delegation has touched down ahead of high-stakes talks with the United States on Saturday, joining Iran’s delegation which had arrived earlier. The US side is led by the vice-president, JD Vance, alongside the special envoy, Steve Witkoff and Jared Kushner.
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Iran’s delegation is headed by the powerful parliamentary speaker Mohammad Bagher Ghaliba, reportedly accompanied by Abbas Araghchi, Iran’s foreign minister; Ali Akbar Ahmadian, secretary of Iran’s defence council; Abdolnaser Hemmati, governor of Iran’s central bank; and several members of the Iranian parliament. Ghalibaf said earlier on Friday that two previously agreed measures – a ceasefire in Lebanon and the release of Iran’s blocked assets – “must be fulfilled before negotiations begin”. Israel and the US have denied that the ceasefire extends to Lebanon.
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The planned talks come as Trump threatened fresh strikes if talks fail, adding that the Iranians “have no cards” and the only reason they are alive “is to negotiate”. Trump told the New York Post that the US is loading its warships with the “best weapons” in case talks with Tehran fail. “And if we don’t have a deal, we will be using them and we will be using them very effectively,” he said.
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Meanwhile, Lebanon and Israel have agreed to meet in Washington on Tuesday to discuss a ceasefire and to set a date to begin talks. The conversation on Tuesday will be mediated by the US and take place at the state
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Lebanon’s health ministry has updated the death toll from Israel’s most brutal strikes on the country in years on Wednesday to 357 killed. It brings the total killed in Lebanon since Israel renewed its offensive on 2 March to more than 1,953 people. The number of people wounded stands at 6,303, the health ministry added.
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US intelligence reports that China is preparing to send new air defence systems to Iran over the new few weeks, CNN reports, citing anonymous sources. The US state department, White House and Chinese embassy in Washington did not immediately respond to requests for comment from Reuters.
Key events
Shah Meer Baloch
In an address to the nation before the talks, Pakistani prime minister Shehbaz Sharif said the upcoming US-Iran talks in Islamabad were “make or break,” warning the next phase will determine whether a lasting ceasefire can be secured.
An Iranian delegation led by speaker Mohammad-Bagher Ghalibaf landed in Islamabad on Friday night, with Pakistani jets escorting the Iranian planes as they entered the country’s airspace. Pakistan’s army chief, Asim Munir, and foreign minister, Ishaq Dar, received the Iranian delegation led by Ghalibaf.
Ghalibaf said in a statement after reaching Islamabad: “Iran has come in good faith, but doesn’t trust the US. Iran is ready for an agreement if the US presents a genuine deal and recognises Iran’s rights.”
A statement by the foreign minister, Dar, expressed hope for constructive talks. Dar said Pakistan would continue to facilitate sustainable and long-lasting solution between the parties. He said he hoped the both parties would engage in constructive talks.
Hannah Ellis-Petersen
Here’s the full list of members of the Iranian delegation.
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Mohammad Bagher Ghalibaf, the head of the delegation and the Iranian parliamentary speaker;
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Seyed Abbas Araghchi, the foreign minister;
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Reza Amiri Moghadam, the ambassador to Pakistan;
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Ali Akbar Ahmadian, a member of the Supreme National Security Council of Iran;
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Ali Bagheri Kani, the deputy to the Supreme National Security Council and former acting foreign minister;
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Esmael Ahmadi Moghadam, the president of the National Defense university;
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Mohammad Jafari, the assistant to the secretary of the Supreme National Security Council;
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Naser Hemati, the governor of Iran’s central bank;
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Kazim Gharibabadi, a deputy foreign minister;
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Majid Takht e Ravanchi, a deputy foreign minister;
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Valiollah Nouri, a deputy foreign minister;
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Esmail Baghaei, a deputy foreign minister and spokesperson for the Iranian ministry of foreign affairs;
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Abolfazl Amouei, an Iranian MP;
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and Mohammad Nabavian, an Iranian MP.
As we wait for the Islamabad talks to commence, the conflict in the Middle East continues as we see in these images from the last 24 hours.
The UK will host a strait of Hormuz meeting next week, bringing together multiple countries aiming to restore free movement of ships through the strait, which has been blockaded by Iran since the beginning of the war and inflicted heavy damage on the global economy.
A British official told AP that the meeting will oppose the idea of tolls being charged for passage through the waterway, as proposed by Iran as part of ceasefire negotiations.
The meeting follows a foreign minister’s call on 2 April involving about 40 countries and a military planning meeting attended by about 30 nations. The UK prime minister, Keir Starmer, said that it is essential to have a “viable plan” to reopen the strait and get the global economy moving.
Photograph: Morteza Nikoubazl/NurPhoto/Shutterstock
US delegation touches down in Islamabad
A plane carrying the US envoys headed for talks with Iran has touched down in Pakistan’s Islamabad, sources told Reuters.
The delegation is led by the US vice-president, JD Vance, and includes president Donald Trump’s special envoy, Steve Witkoff, and son-in-law, Jared Kushner. The Iranian delegation had already arrived earlier.
About 100 members of an advance US team are already in the city, a Pakistani source told Reuters.
The meeting is the first since the outbreak of the war more than a month ago. Both sides have claimed conditions before the onset of negotiations, with Iran demanding an end to Israeli strikes in Lebanon and the US concerned with nuclear weapons and the fate of transit through the strait of Hormuz.
The Athens-based Marine Traffic said on Friday that only 14 vessels – only half of which were loaded – have crossed the strait of Hormuz since a ceasefire was declared, according to AP.
Vessels exiting the Gulf accounted for 70% of vessels, the group posted on X, with “sanctioned or shadow-fleet-linked vessels account[ing] for nearly two-thirds of all crossings”.
Before the conflict, over 100 ships passed through the strait each day – most with oil outbound to Asia.
US intelligence reports China preparing to send air defence systems to Iran in next few weeks
US intelligence indicates China is preparing to deliver new air defence systems to Iran within the next few weeks, CNN reports, citing three people familiar with recent intelligence assessments, according to Reuters.
The network said Beijing could be routing shipments of shoulder-fired anti-air missiles known as MANPADs through third countries to mask their origin, citing unnamed sources. The US state department, the White House and the Chinese embassy in Washington did not immediately respond to requests for comment from Reuters.
President Trump and Pakistani officials have confirmed that China helped step in to push Iran to accept a tentative ceasefire. But while the Chinese government says it backs the ceasefire, it has not to date tried to claim any diplomatic credit as a security guarantor, with a spokesperson for the Chinese embassy in Washington merely saying “as a responsible major power, China will continue to play a constructive role and make efforts to de-escalate tensions”.
Lebanon’s health ministry say the provisional death toll from Israeli strikes on Wednesday had risen from 303 to 357, with 1,223 people wounded, AFP reports, with Israel claiming to have killed 180 militants in those attacks. The Israeli military say Hezbollah had fired around 30 projectiles into Israel and claims to have “dismantled” more than 4,300 Hezbollah sites in Lebanon since fighting began.
Digital monitor Netblocks says Iran’s internet blackout has lasted over a thousand hours, AFP reports.
While Iran’s domestic intranet remains operational, access to the global internet has been restricted since February.
“It is the Israeli public that holds Netanyahu’s fate in its hands,” writes Jonathan Freedland, writing on the role of the Israeli PM in the current Middle East tensions.
“What record will he be able to present to that domestic electorate, the one that judges him by his own lights? … Netanyahu-ism has gained nothing, and it has come at a monstrously high price.”
Read more of his analysis below:
In Islamabad, mutual mistrust remained the order of the day, Agence France-Presse reports.
“We have good intentions but we do not trust,” Iranian state TV quoted the head of the Iranian delegation, parliamentary speaker Mohammad-Bagher Ghalibaf, as saying upon his arrival. “ Our experience in negotiating with the Americans has always been met with failure and broken promises”.
JD Vance, the US vice-president and head of their delegation, was equally wary. “If [the Iranians are] going to try and play us, they’re going to find the negotiating team is not that receptive,” he told reporters.
Donald Trump has said his top priority is to ensure the Islamic republic cannot have a nuclear weapon – “That’s 99% of it” – but stopping the continuing Israeli strikes on Lebanon, a key demand from Iran as a condition of the truce, as well as the precise terms for allowing shipping traffic through the blockaded strait of Hormuz will also play a key part.
The Iranian side say negotiations cannot begin without commitments on Lebanon and on unblocking Iranian assets seized as part of sanctions. Israel and the US’s position is that that Lebanon is not part of the ceasefire.
Trump, posting on social media, said “The Iranians don’t seem to realize they have no cards, other than a short term extortion of the World by using International Waterways. They only reason they are alive today is to negotiate!”
Pakistan’s prime minister Shehbaz Sharif says making progress will be hard work. “This is the stage which, in English, is called the equivalent of ‘make or break’,” he said.
In Islamabad, all routes leading to the Serena hotel, which is hosting the talks, were blocked off with heavy security, with banners and signs along the expressway heralding the “Islamabad Talks”. But in Tehran, a 30-year-old local told AFP he was skeptical negotiations would be successful, describing most of what Trump says as “pure noise and nonsense”.
Islamabad continues to prepare for the upcoming ceasefire talks and the arrivals of delegates in Pakistan’s capital. Here are some new images coming into the newsroom today.
Opening summary
Hello, and welcome to our live coverage of events in the Middle East with talks between Iranian and US officials scheduled to begin in Islamabad in just a matter of hours.
Stay tuned here for all the updates. If you are just joining us, below is a quick recap of the latest news
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Iran’s delegation has arrived in Islamabad ahead of high-stakes talks with the United States on Saturday, which the Pakistani prime minister described as “make or break” for achieving a permanent ceasefire. The delegation is headed by Iran’s powerful parliament speaker Mohammad Bagher Ghalibaf, and he is reportedly accompanied by Abbas Araghchi, Iran’s foreign minister, Ali Akbar Ahmadian, secretary of Iran’s defence council, Abdolnaser Hemmati, governor of Iran’s central bank, and several members of the Iranian parliament. Ghalibaf said earlier on Friday that two previously agreed measures – a ceasefire in Lebanon and the release of Iran’s blocked assets – “must be fulfilled before negotiations begin”.
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US vice-president JD Vance, who is en route to Islamabad, said he was “looking forward to negotiations” and expected them to be positive – though he warned Iran not to “play” the US. He is leading the US delegation and will be accompanied by Donald Trump’s special envoy Steve Witkoff and Trump’s son-in-law Jared Kushner.
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The planned talks come as Trump threatened fresh strikes if talks fail, adding that the Iranians “have no cards” and the only reason they are alive “is to negotiate”. Trump told the New York Post that the US is loading its warships with the “best weapons” in case talks with Tehran fail. “And if we don’t have a deal, we will be using them and we will be using them very effectively,” he said.
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Meanwhile, Lebanon and Israel have agreed to meet in Washington on Tuesday to discuss a ceasefire and to set a date to begin talks. The conversation on Tuesday will be mediated by the US and take place at the state department.
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Lebanon’s health ministry has updated the death toll from Israel’s most brutal strikes on the country in years on Wednesday to 357 killed. It brings the total killed in Lebanon since Israel renewed its offensive on 2 March to more than 1,953 people. The number of people wounded stands at 6,303, the health ministry added.
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Lebanon’s president, Joseph Aoun, said on Friday that 13 state security personnel were killed in an Israeli strike on a governmental building in the southern city of Nabatieh. In a statement, Aoun condemned continued Israeli attacks and said targeting state institutions would not deter Lebanon from defending its sovereignty.
UK News
European stock markets hit record high and oil price falls to three-month low after US-Iran peace deal – business live | Business
European stock markets hit record high
European stock markets have hit a record high at the start of trading, as relief over the US-Iran peace deal ripples across global markets.
The pan-European Stoxx 600 index has jumped by 0.9% to 639 points, over the previous record high set just before the Iran war started, with shares rising in London, Frankfurt, Paris, Madrid and Milan.
Mining and travel companies are driving the rally, while oil company shares are sliding.
That follows sharp gains in Asia-Pacific markets overnight, where Japan’s Nikkei surged by 5% on hopes that the strait of Hormuz will reopen within days.
Matt Britzman, senior equity analyst at Hargreaves Lansdown, says global equity markets are starting the week firmly on the front foot after President Trump announced that a deal with Iran had been reached, adding:
The move has given investors a clear reason to dial back some of the geopolitical risk premium that has hung over markets, especially as the Strait of Hormuz is expected to reopen and oil prices move sharply lower.
Energy prices have been one of the clearest transmission channels from Middle East tensions into inflation, bond yields and equity sentiment, and there is likely to be a concerted effort to get prices down even further once this deal is finalised.
There are still details to be ironed out before markets can fully trust the agreement, but for now the direction of travel is clear: lower oil, calmer nerves and a renewed appetite for risk.
Key events
Peace deal should keep mortgage rates down
Mortgage borrowers can breathe a sigh of relief at the news of a peace deal in Iran, says Adam French, head of consumer finance at Moneyfactscompare.co.uk.
While we are far from being out of the woods yet, a lasting peace deal should dramatically reduce the risk of the Bank of England’s worst-case scenario for inflation and interest rates becoming a reality.
“Under that scenario, Base Rate could have risen to 5.25%, potentially pushing typical rates on new mortgages towards 6.75%. Instead, today’s news means mortgages rates, which have already been slowly falling for several weeks, have likely already passed their peak – at least until the next unwelcome crisis.
“Borrowers can be optimistic but with a word of caution, as inflation and economic data will continue to influence the outlook. However, a lasting peace should remove one of the biggest risks to mortgage costs and may help restore a more stable environment for hard-pressed remortgage borrowers and prospective buyers.”
Even before this morning’s drop in UK bond yields (see earlier post), average mortgage rates have dipped slightly.
Moneyfacts reports:
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The average 2-year fixed residential mortgage rate today is 5.61%. This is down from 5.62% the previous working day.
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The average 5-year fixed residential mortgage rate today is 5.58%. This is down from 5.59% the previous working day.
Why it may take months for oil flows to return to normal
Donald Trump excitedly declared: “Ships of the World, start your engines. Let the oil flow!” last night, but the reality is that it will take some time for oil flows through the strait of Hormuz to return to pre-war levels.
One reason is that many oil tankers are simply in the wrong place, after the long closure of the strait.
Another is that some production and refining facilities have been damaged by the conflict, while others were mothballed after storate facilities filled up to the brim.
A third factor is that insurers could still be wary of the conflict reigniting, and price their cover accordingly.
Neil Shearing, group chief economist at Capital Economics, explains:
Even if ships now have safe passage, tankers are in the wrong place, oil production/refining facilities need to get up to full capacity, and questions over the cost and availability of insurance for ships traversing the Strait will remain.
Our current working assumption is that ~80% of energy flows will resume by the end of Q3. Natural gas flows will be slower to return, following the damage to Qatari facilities earlier in the conflict, which according to local officials has put 17% of production offline for two to three years.
US crude drops below $80
US crude oil has dropped to its lowest level since the second week of the Iran war.
The cost of a barrel of West Texas Intermediate (WTI) light sweet crude has dropped by 6% today to $79.72 per barrel, the first time since 10 March that it has been under $80/barrel.
That could help to pull down US gasoline prices, which climbed after the conflict began, hitting consumer confidence.
UK bond yields fall
Today’s relief rally is also driving up government bond prices, pushing down the cost of borrowing.
The yield (or interest rate) on 10-year UK government debt has dropped by 6.5 basis points (0.065 of a percentage point) to 4.775%.
Two-year bond yields are down 8bps to 4.16%.
Lower bond yields indicate that that the cost of issuing new government debt has fallen, which will be a relief for the UK Treasury after the Iran war drove up borrowing costs.
Copper mining company Antofagasta is now the top riser on the FTSE 100, up almost 8%.
Trader will be concluding that an end to the Iran war will boost the world economy, leading to more demand for raw materials such as copper.
European stock markets hit record high
European stock markets have hit a record high at the start of trading, as relief over the US-Iran peace deal ripples across global markets.
The pan-European Stoxx 600 index has jumped by 0.9% to 639 points, over the previous record high set just before the Iran war started, with shares rising in London, Frankfurt, Paris, Madrid and Milan.
Mining and travel companies are driving the rally, while oil company shares are sliding.
That follows sharp gains in Asia-Pacific markets overnight, where Japan’s Nikkei surged by 5% on hopes that the strait of Hormuz will reopen within days.
Matt Britzman, senior equity analyst at Hargreaves Lansdown, says global equity markets are starting the week firmly on the front foot after President Trump announced that a deal with Iran had been reached, adding:
The move has given investors a clear reason to dial back some of the geopolitical risk premium that has hung over markets, especially as the Strait of Hormuz is expected to reopen and oil prices move sharply lower.
Energy prices have been one of the clearest transmission channels from Middle East tensions into inflation, bond yields and equity sentiment, and there is likely to be a concerted effort to get prices down even further once this deal is finalised.
There are still details to be ironed out before markets can fully trust the agreement, but for now the direction of travel is clear: lower oil, calmer nerves and a renewed appetite for risk.
BP and Shell’s shares slide
Shares in oil companies are falling, though – BP and Shell are both down 3.7%, as investors anticipate an end to their earnngs boost from the Iran war.
FTSE 100 index hits eight-week high
Boom! Britain’s stock market has hit a near-two month high at the start of trading, as investors welcome the breakthrough between the US and Iran to end the Middle East conflict.
The FTSE 100 blue-chip share index has jumped by 99 points, or almost 1%, at the start of trading to 10,570 points, its highest level since 21 April.
Engineering firm Rolls-Royce, which makes and services jet engines, is the top riser on the FTSE 100, up 5.5%, followed by British Airways parent company IAG, up 4.8%.
UK house prices dip in June
Gwyn Topham
Two bits of good news for Britons who don’t own their homes have been revealed, with data showing a drop in house prices in June as well as fewer tenants facing rent hikes last month.
Figures from Rightmove showed the average price of property coming on the to market fell by 0.6% or £2,113 to £376,191, the biggest June fall in fourteen years, with prices 0.5% below this time in 2025. The biggest drops were seen in southern England and Wales, and in asking prices for flats rather than houses.
The property site said the number of homes for sale was still at historically high levels for summer, making it more of a buyer’s market. Mortgage affordability has also improved slightly this month, with the average two-year fixed rate deal dropping about 0.1 percentage points to 5.07%, it said.
Meanwhile, figures suggest that the introduction of the Renters Right Act may already be seeing results in terms of keeping rents down for tenants.
The new law came into force at the start of May and means landlords can only increase rents for sitting tenants once a year. According to Hamptons monthly lettings index, the number of tenants who saw their rent rise was down 23% from the same month last year. Hamptons said if the rest of the year saw similar change, it would expect only 31% of sitting tenants to face increases, compared to 40%-50% in previous years.
However, the agency warned that rent rises in Scotland, where landlords have been operating under a similar system for longer, exceeded the national average. Sitting tenants who faced rent rises had an average increase of 5.4% in May, but the figure reached 7.7% in Scotland, albeit for a lower absolute rent – £952 – than the Great Britain average of £1375.
Speaking of the ECB, their president Christine Lagarde has been warning that inflation pressures are spreading in the euro area.
In an intervew with broadcaster France Culture, Lagarde warned that high energy prices are starting to feed through to other parts of the economy, saying:
“Indirect effects of inflation, we have absolutely started to see that more or less everywhere in recent weeks.”
The US-Iran agreement is well-timed for the Bank of England, which is due to set UK interest rates on Thursday.
If the strait of Hormuz does reopen, and oil flows return towards pre-war levels, there will be less inflationary pressure – and thus less need for interest rate rises.
The European Central Bank raised its interest rates last week, but this week is the turn of the BoE, the US Federal Reserve and the Bank of Japan.
Kathleen Brooks, research director at XTB, says:
Over the past month, the price of oil is down by more than a fifth, and the Brent crude price is now back at levels from early March. This is good news for inflation, which should start tumbling monthly from June, and it could ease concerns about price pressures as we lead up to some major central bank action this week. The decline in the oil price also raises questions about whether the ECB was too hasty in raising rates last week.
European stock markets are on track to jump when trading begins, in just over 20 minutes.
Germany’s DAX share index is up 1.65% in the futures market, Reuters reports, with the UK’s FTSE 100 0.75% higher.
The US dollar is weakening, as investors shift into riskier currencies.
The pound is its highest in over a week, at $1.3438.
Markets rally across Asia
There are strong gains across Asia-Pacific markets today, as investors welcome the deal between the US and Iran.
Japan’s Nikkei share index has leapt by 5%, as has South Korea’s KOSPI, while China’s CSI300 index is 1.9% higher.
Jim Reid, market strategist at Deutsche Bank, says:
Whilst the deal is very good news for markets it looks like tough conversations will have occur in the 60-day window to ensure the peace is sustainable. As an example, the Senate needs to approve any extensive sanction relief for Iran.
For now the can kicking exercise has been very well received by markets even after a strong US close on Friday where hopes were raised of a weekend signing
Introduction: Oil falls to three-month low
Good morning, and welcome to our rolling coverage of business, the financial markets, and the world economy.
The peace deal agreed between Iran and the US is sending a wave of relief through the markets today.
Oil has tumbled 4%, and markets across the Asia-Pacific region have jumped, as investors anticipate the reopening of the strait of Hormuz.
Although it is unclear exactly what has been agreed – with the final text of their memorandum of understanding unpublished – Donald Trump’s claim that “oil will flow on both ends again for the region, and the world” is pushing down energy prices – a relief for busineses, consumers, politicians and central bankers alike.
Brent crude has fallen as low as $83.04, its lowest since 10 March, after the prime minister of Pakistan announced the US and Iran will sign a memorandum of understanding in Switzerland on Friday.
That still leaves Brent above its pre-war price of $72.48 a barrel, though.
Trump has indicated that the opening of the strait is contingent upon the signing of the peace deal, scheduled for Friday.
Iran’s Mehr state news, though, reported that the agreed memorandum of understanding calls for the reopening of the strait within 30 days under “Iranian arrangements” – an indication that Tehran hasn’t surrendered its control of the waterway.
Chris Weston of IG points out that there are still obstacles to overcome:
The probable reopening of the Strait of Hormuz later this week would represent a significant positive development. Markets had increasingly questioned how long inventory draws could offset supply disruptions and whether physical dislocations would begin weighing more heavily on risk assets. The focus now shifts towards understanding what normalisation of logistics could realistically look like, and how quickly shipping volumes can return to pre-conflict levels of 120 to 140 commercial vessels transiting eastbound and westbound each day.
There are still obstacles to overcome. Mines may need to be cleared, and there may be structural damage to refineries and export facilities around the region that will take time to repair and come back to pre-conflict capacity.
The agenda
Paying tribute, Sir Keir Starmer said Lord Hattersley “was a giant of the Labour movement”.
Source link
My partner and I paid £2,150 for a week’s all-inclusive break in Marrakech with easyJet Holidays.
We chose the Jaal Riad Resort Hotel because of its pool and spa. When we arrived, we were told that use of the heated pool cost £24 a person an hour, the Jacuzzi £24 for 20 minutes, and the hammam was £16 for 20 minutes.
Nowhere were these extra fees listed when booking. EasyJet Holidays rejected my complaint and referred me to a line buried at the bottom of the list of facilities that said charges may apply. We were planning on using the pool regularly but could not afford it. If we had known, we would have booked elsewhere.
DP, Cambridgeshire
Hidden charges can hugely inflate the cost of holidays. Resort fees are the most pernicious – some hotels charge up to £50 a person a day for facilities whether or not they are used.
Then there’s the daily tourist tax levied via the accommodation provider during the stay in some countries, and ancillary fees for upgraded wifi for sun loungers.
EasyJet Holidays makes a big deal of the pool – it’s a prominent photo on the webpage for the hotel.
No asterisk refers potential bookers to the crucial caveat that a couple, wishing to avail themselves once a day during a week’s stay, would have to pay almost £350 extra.
Even the eagle-eyed who alighted on the paragraph of small print at the bottom of the page, would be none the wiser.
Only after declaring that the facilities are subject to height and weight restrictions, seasonal availability, opening times, and age and dress code, does it mention that they “may” attract additional charges. These are not listed.
This is potentially unlawful, according to consumer lawyer Gary Rycroft.
“The facilities were prominently marketed as part of the holiday experience, and extra charges were not clearly disclosed before purchase,” he says. “Under the Digital Markets, Competition and Consumers (DMCC) Act 2024, businesses must not omit material information that would influence a consumer’s decision about whether to enter into a contract.”
EasyJet is defensive. “We always strive to make it clear that use of hotel facilities may incur additional charges,” it told me.
The company said then that it was reviewing the description to “further highlight that the use of the spa facilities is chargeable”, although, at the time of writing, three weeks later, the webpage remained unchanged. It has also now offered a £500 goodwill payment.
As the holiday season begins, you need to read the small print to avoid nasty surprises.
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