Lloyds Bank app glitch shows other people’s transactions

Users have said they could see account numbers, sort codes and names that were “clearly visible”.

One took to social media to say they “almost had a heart attack” upon logging into their online banking and finding the error, while others said they “demand an explanation”.

Lloyds Bank previously said it was “currently investigating” the issue which “may be the result of a technical glitch”.

In the latest update from the bank, it said the problem has been “quickly resolved”.

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Lloyds Bank online banking ‘glitch’ showing other people’s transactions

Taking to X, this person told @LloydsBank: “I have other peoples transactions and account details showing in my online banking.”

Another asked: “Opened up the @LloydsBank app this morning and I’m seeing account transactions containing PII for someone else’s account?”

Someone else said: “@LloydsBank this current app issue isn’t limited, I can see transactions from other people accounts. Ac numbers, sort codes and names are clearly visible! This is extremely concerning.”

A user added: “@LloydsBank my banking app is showing me a series of random transactions on my current account statement that don’t belong to me. Can’t get through to you via phone as it says you’re closed… slightly concerned what is happening? Is there an issue with your app?”

Meanwhile, this profile shared: “I’ve just logged into the app and seen somehow else’s transactions…. Breach!”

This person wrote: “@LloydsBank when logging on to Lloyds app I’m getting someone else’s account activity, transaction and balance, not account number…explanation??!!”

Another alarmed Lloyds customer put: “Almost had a heart attack. I logged into my @LloydsBank and had thousands of transactions that were not mine. When I refreshed they disappeared.”

Earlier, @LloydsBank responded to worried customers on X: “We are currently investigating the issue, and it may be the result of a technical glitch.

“In the meantime, please try logging out and logging back in this should resolve the problem.

“Rest assured, your account remains completely safe with us.”

However, Lloyds Bank has since apologised to its users and stated it is “looking into what happened”.

A Lloyds Banking Group spokesperson told Newsquest: “We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning.

“The issue was quickly resolved and we’re looking into what happened.”

Did you notice other people’s banking details appearing in your Lloyds online banking account this morning? Let us know in the comments below.