Connect with us

Business & Technology

LeMieux expands Scurri partnership to boost deliveries

Published

on



JOSEPH GABRIEL LAGONSIN

News Editor

LeMieux has expanded its partnership with delivery software provider Scurri to cover checkout, shipment tracking and delivery management across its growing international business.

The extended arrangement is designed to give shoppers more visibility over delivery times and options, while giving internal teams a clearer view of carrier performance. LeMieux sells through its direct-to-consumer channel and via more than 500 online and physical retail partners in 69 countries, including Selfridges and John Lewis.

Founded by former Olympic event rider Robert LeMieux and his wife Lisa, the business began with saddle pads and has since expanded into equestrian equipment, rider wear and accessories. As online sales grew, it sought closer control over delivery operations and post-purchase customer communications.

Before adopting Scurri in 2023, LeMieux relied on updates from individual carriers. That limited visibility for customer service teams and made it harder to monitor delivery performance across multiple shipping providers.

Under the expanded set-up, LeMieux is using Scurri Connect to manage shipping rules, compare carrier performance and offer more delivery options at checkout. It is also using Scurri Track Plus to keep parcel tracking within a branded environment rather than sending shoppers to carrier websites.

During the fourth quarter, including the peak trading period, the tracking service generated an average click-through rate of 12.86% and a conversion rate of 2.55%. LeMieux said the results show that post-purchase messages can also drive sales from customers who remain engaged after placing an order.

A test of checkout changes also highlighted the commercial impact of delivery information. In a controlled A/B test, customers shown less certainty around delivery were 10.3% more likely to abandon their purchase between the delivery and payment stages.

Checkout impact

The figures reflect a broader retail shift towards treating fulfilment and delivery updates as part of the shopping journey rather than just a back-end logistics task. For brands selling across borders and through multiple channels, delivery promises are increasingly tied to conversion rates, customer satisfaction and service costs.

Estimated delivery dates now play a direct role in reducing uncertainty for customers, according to LeMieux. That is particularly relevant for retailers with an international customer base and a mix of carrier partners, where inconsistent delivery messages can increase pressure on service teams and lead to higher online drop-off rates.

“Providing an estimated delivery date at checkout gives customers the reassurance they need around delivery times, and the data clearly reflects that in our conversion rate. With Scurri, delivery has become a measurable driver of growth for us, from improving checkout confidence to unlocking new revenue opportunities through branded post-purchase communications,” said Jodie Bratchell, ECommerce Manager at LeMieux.

Scurri, which is based in Ireland, provides retailers with a single system for managing shipping and delivery across online orders. Its customers include The Perfume Shop, Butternut Box, Gousto and Bulk Powders, and it integrates with carriers including UPS, Royal Mail, An Post, DHL, DPD, Yodel and Evri.

International reach

LeMieux’s growth has made it one of the larger specialist equestrian brands to emerge from the UK market in recent years. Alongside its own site, its products are distributed through a broad wholesale and retail network, giving the business a presence across specialist equestrian outlets and mainstream department stores.

That reach makes delivery consistency more important as the business expands. Greater visibility over parcel volumes and carrier service levels can influence which delivery partners are used in different markets, especially as order volumes rise and customer expectations around timing become more exact.

“LeMieux is a brilliant example of a brand that understands how important the delivery experience is to the overall customer journey. As they continue to grow internationally, having the visibility, flexibility and control to optimise delivery performance becomes critical both operationally and commercially. We’re proud to support LeMieux as it enhances a delivery experience that matches the quality and care customers expect from the brand,” said O’Connor.



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business & Technology

Mouse droppings found in Oxford city Chinese restaurant

Published

on


Ten Seconds Yunnan Rice Noodle in New Inn Hall Street was inspected by Oxford City Council on May 26.

Inspectors subsequently handed the Chinese restaurant a rating of two out of five, meaning “improvement necessary”.

According to the report, received by the Oxford Mail after a Freedom of Information request submission, officers identified a series of concerns, including evidence of mouse activity.

The report states that mouse droppings were found throughout the business in two food storage rooms and the bar area.

In one of the storage areas, mouse activity was present where noodles were kept in plastic carrier bags and potatoes and onion were left in the open.

“Historic” mouse droppings at Ten Seconds Yunnan Rice Noodle (Image: Oxford City Council)

Inspectors said pest-proofing measures were “not great” and identified a hole beneath a sink in the bar area which could potentially allow pests to enter the premises.

In the report, the inspector said: “At the time of the inspection, I observed a number of historic mouse dropping in both the food storage areas.

“The most recent pest control report mentions no mouse activity in any of the food storage areas.

“All areas where food is prepared and stored must be kept clean and capable of being kept clean. This is so that pests are not attracted into your premises and the risk of food being contaminated by dirt is minimised.”

They advised the owner to remove all historic mouse droppings within the food business and continue to identify any issues of pest proofing within a month.

A hole where pests could have entered underneath the sink (Image: Oxford City Council)

The business was instructed to remove the droppings and improve pest-proofing measures where previous temporary work had failed.

Food storage issues were also highlighted during the inspection.

In an “overfilled” fridge, officers found raw chicken stored above ready-to-eat foods, including uncovered beans and spring onions, which could cause cross-contamination leading to food poisoning.

That same fridge, which stored items such as cooked rice, chicken ballotine and prawns, was above the required eight degrees, raising concern about food poisoning.

A large number of food containers were also unlabelled, despite the food looking fresh.

The officer insisted a “robust system for ensuring adequate stock rotation” was implemented and recommended all food be kept in sealed, pest-proof containers.

An overfilled fridge which was measured above safe temperature (Image: Oxford City Council)

No food-safe sanitiser or disinfectant were available on site, only a kitchen cleaner which they said did not provide adequate disinfection.

Despite the concerns, the report noted there had been a “huge improvement” in cleaning standards since the restaurant’s previous inspection.

The business also had a food safety management system in place and a pest control contract with Pure Pest Solutions.

The council has required a range of improvements, with compliance timescales ranging from one week to one month with a revisit inspection planned.





Source link

Continue Reading

Business & Technology

Oxford startup secures Innovate UK Women in Innovation Award

Published

on



Oxford-based Peripear has secured an Innovate UK Women in Innovation Award and a £74,974 grant for its development of a wearable device designed to prevent perineal trauma during labour.

The funding will support continued product development ahead of the company’s planned first-in-human study.

Nina van Schaick, co-founder and COO of Peripear as well as a midwife who trained at Oxford Brookes, said: “I’m sure I wasn’t the only one to see this gap.

“I was incredibly lucky to meet my co-founder, Eviatar Natan, right as my frustration about the lack of translation of evidence into practice had peaked.

“There was a proven mechanism that could reduce injuries occurring in up to 90 per cent of vaginal births, and it was being left out of clinical pathways simply because no standardised tool existed to deliver it.”

Peripear is developing what it describes as the world’s first automated perineal thermotherapy wearable, designed to prevent perineal trauma during childbirth.

A perineal thermotherapy wearable is an emerging medical device.

It is a hands‑free warm compress device used on the perineum during the second stage of labour to reduce severe tearing and episiotomies while improving maternal comfort.

Ms van Schaick added: “I’m a farmer’s granddaughter, and when I started practising over 14 years ago, I asked: where is the tool I need to implement this evidence? I looked around and realised we were still asking clinicians to improvise.

“Peripear is what happens when the person who has lived the problem, both personally and professionally, meets the person who can help her build the solution.”





Source link

Continue Reading

Business & Technology

UK bike manufacturer on brink of £30m collapse after 139 years

Published

on



The company behind bikemaker Raleigh, which was founded 139 years ago and has supplied bikes to the UK’s cycling city of Oxford over the years, has filed to appoint administrators.

Accell UK and Ireland, part of Netherlands-based Accell Group, filed a notice of intention to appoint administrators as the wider group kickstarted insolvency proceedings.

This follows a difficult spell for Nottinghamshire-based Raleigh, which confirmed job cuts in 2024 before reporting a £30m loss in financial accounts published the following year.

READ MORE: UK supermarket giant issues customer notice on Jeremy Clarkson beer

The boss of Accell said it was a “deeply sad and frustrating situation” and that it had “tirelessly explored” every option for the future of the cycling business.

The company bought Raleigh in 2012 for around 100 million US dollars (£74 million), adding to its roster of bike brands throughout Europe including Haibike, Winora and Ghost.

Raleigh was founded in Nottingham in 1887 and was well-known for its Chopper model, which featured extended handlebars and is now part of its “retro” range.

It no longer manufactures bikes from Nottingham, and its head office has moved to Eastwood, Nottinghamshire, while the company has shifted to selling electric bikes under Accell’s ownership.

READ MORE: TV icon daughter’s £3.95m swimming pool mansion in Oxfordshire unsold

Accell went through a restructuring in February, securing additional funding from shareholders and lenders and reducing debts.

The group said it had since “explored every possible avenue” for its future, including discussions with potential buyers, but that it had not been possible to find a solution which means the business can continue operating.

It has therefore initiated insolvency proceedings in the Netherlands.

Accell’s chief executive Jonas Nilsson said: “This is a deeply sad and frustrating situation given all the hard work and everything we have achieved, with the support of shareholders and lenders, to restructure Accell’s operations and finances.

“It is an especially difficult moment for our employees, creditors, customers, suppliers, and partners.

READ MORE: EastEnders cast ‘furious’ as Shane Richie due to appear in court

“Every realistic option for the future of the business has been tirelessly explored, and none have resulted in a solution to continue the Group in its current form.

“Our immediate focus is to support an orderly process, provide clarity wherever possible, and work with the relevant court-appointed administrators to preserve viable activities and employment where circumstances allow.”

At its 1970s height, Raleigh employed more than 13,000 people across the UK, with around 8,000 working at its various Triumph Road sites in Nottingham.

The former factory land later became the University of Nottingham’s Jubilee Campus.

Raleigh subsequently moved its headquarters to Church Street in Eastwood, before leaving that site and relocating to Durban House in 2024.





Source link

Continue Reading

Trending