Connect with us

Business & Technology

Heidi report says AI tool cuts NHS paperwork by 86%

Published

on



JOSEPH GABRIEL LAGONSIN

News Editor

Heidi has published a UK report on its AI medical documentation tool, covering more than 15 million patient visits.

The clinician-founded group says the report shows more than four million hours of clinical capacity returned to frontline teams across UK pilots, with documentation time cut by 86% on average. It also found that 95% of clinicians saw an improvement in burnout, while patient satisfaction was about 90% in services using the tool.

The figures come as health services face pressure to reduce administrative workloads and improve access without adding staff. Heidi says its software now supports more than half a million patient interactions each week across the UK.

Several examples in the report point to shorter turnaround times for routine paperwork. In one emergency department, discharge letter turnaround fell from 9.03 days to 2.6 minutes. Another service reduced a backlog of 2,700 clinic letters to fewer than 200 in four months.

A Same Day Emergency Care pilot unlocked up to GBP £95,200 in annualised clinical capacity, according to the report. At Dudley Group NHS Foundation Trust, Same Day Emergency Care and outpatient units freed up 221 hours of clinical capacity.

Primary care was another focus. At Modality Partnership, a GP super-partnership, documentation time during consultations was halved and paperwork completed outside contracted hours fell by 61%.

That shift was linked to lower stress among doctors. Documentation-related stress at Modality fell by 58% and work-life balance improved by 45%, while North East London Integrated Care Board recorded a 67% reduction in stress.

Community and hospice settings also featured in the report. One frailty team cut up to 12 minutes from each consultation, contributing to a projected annual saving of GBP £313,484 and a return of GBP £5.10 for every GBP £1 spent in one multidisciplinary team.

Growth story

The report comes as Heidi is also scaling rapidly as a business. Annualised recurring revenue rose from about USD $1 million to USD $50 million in two years, while total funding reached nearly USD $100 million at a valuation of about USD $660 million.

Its workforce has grown to more than 500 globally, with UK headcount up by more than 300% over the past year. Blackbird, one of Heidi’s backers, has described it as the fastest-growing company in its portfolio since the early years of Canva and Leonardo.Ai.

Heidi was founded by clinicians and engineers in Australia and the UK. It is positioning itself against larger technology groups entering healthcare, including Google Health and Anthropic, arguing that its products were built around clinical workflows rather than adapted from general-purpose systems.

Its product suite has also expanded beyond transcription. Alongside its AI scribe, the company now offers Heidi Remote for wards and rural clinics, Heidi Evidence for point-of-care clinical questions, and Heidi Comms for patient communications across voice, text and chat.

Dr Hannah Allen, chief medical officer at Heidi and a general practitioner, said: “The data in this report reflects what we hear from clinicians across the NHS every day. Clinicians want to give patients their full attention but feel squeezed by rising demand and an ever-growing documentation burden. When AVT is introduced into real workflows with proper support, they can finally look up from the screen, listen properly and still finish their notes on time. This is not about replacing clinical judgement. It is about freeing up clinicians’ cognitive load so that they can focus on patients, not paperwork.”

The UK report draws on 10 de-identified independent service evaluations and pilot reports across acute, outpatient, primary care and community settings, alongside aggregate platform analytics on UK usage up to October 2025. The analysis covered areas including time saving, adoption, documentation quality, workforce wellbeing and patient experience.

The wider backdrop is a push within the NHS to adopt ambient voice technology more broadly. Heidi says NHS England has told integrated care boards and providers to roll out the technology in line with national guidance on safe AI deployment and planning frameworks.

That policy direction has prompted growing scrutiny of how these systems work in live care settings, especially around safety, data handling and whether they reduce workload rather than add another layer of process. The report is likely to be read through that lens, with much of its argument resting on evidence from local service evaluations.

Dr Thomas Kelly, co-founder and chief executive officer of Heidi, said: “AVT has moved from promise to practice. For years we have talked about the documentation crisis in the NHS. This report shows, using real services and real data, that this technology can turn that crisis into recoverable time for patients and staff.

“Across different care settings, we see the same pattern. When clinicians have access to a reliable AI partner that fits the way they already work, documentation time falls, backlogs collapse and burnout eases, while patients feel more heard, not less. As the NHS moves to deploy AVT at pace, this report offers a practical blueprint of what good looks like, and how to keep clinicians and patients at the centre.”



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business & Technology

New Banbury pottery cafe enjoys successful opening weekend

Published

on


Blossom Pottery Cafe opened on Friday, August 14 at 18 South Bar, bringing a new artistic opportunity to coffee, tea and cake lovers in the town.

Opening the cafe was a long-standing dream of owner Wendy, who began pottery as a personal hobby and gradually developed the idea of creating a space where people of all ages can enjoy the peaceful pass time.

Blossom Pottery Cafe BanburyPottery painting sessions of bisque fired pieces are hosted daily (Image: Blossom Pottery Cafe)

With every table full on opening weekend and dozens of beautiful pieces newly painted by guests, the owner said her ‘heart is so full’ to see the dream realised.

“So grateful to see so many of you coming to support us on our opening day,” she shared. “Thank you so much.”

Blossom Pottery Cafe BanburyOwner Wendy said her ‘heart is so full’ after the support shown during the opening weekend (Image: Blossom Pottery Cafe)

Wendy earlier said: “We’re incredibly excited to be opening Blossom Pottery Studio & Café and bringing something new to Banbury.

“We hope it becomes a place where people can take a break from their busy lives, enjoy being creative, and make lasting memories with family and friends.

Blossom Pottery Cafe BanburyCustomers who visited during the opening weekend got free cupcakes (Image: Blossom Pottery Cafe)

“The support we’ve received from the local community has been amazing, and we can’t wait to welcome everyone through our doors.”

As part of the grand opening, all customers who visited during the opening weekend or made a pottery painting booking within the next three months received a free cupcake from the cafe.

Blossom Pottery Cafe hosts family-friendly pottery painting sessions from 10am each day, with normal cafe opening hours 8am to 5pm.





Source link

Continue Reading

Business & Technology

Apprentices say AI is reshaping tech skills demand

Published

on


Atos highlighted the views of three apprentices entering the technology industry, focusing on apprenticeships as a route into tech as artificial intelligence reshapes workplace skills.

All three work as First Line Service Desk Apprentices and described a jobs market in which technical knowledge alone is not enough. Alongside coding and troubleshooting, they said communication, customer service, problem-solving and adaptability have become central to early careers in IT.

Kyle Brady said he moved into an apprenticeship after studying physics, maths and computer science at A level, then spending time in temporary work, including as a forklift driver, while building his technical skills independently. The apprenticeship, he said, offered a way to gain workplace experience while continuing to learn.

His account points to a common hurdle for new entrants: gaining practical experience before securing a first role. Brady said that challenge shaped his view of what employers value in technology jobs.

“After completing my A levels in physics, maths and computer science, I knew I wanted a career in technology. I’ve always enjoyed solving problems and understanding how things work, but I found it difficult to get my foot in the door. I spent some time in temporary jobs, including as a forklift driver, while building my technical skills in my own time. When the opportunity to start an apprenticeship came along, it felt like the perfect way to gain real workplace experience while continuing to learn.

“One of the biggest things my apprenticeship has taught me is that a career in tech is about much more than technical knowledge. Working on the helpdesk has shown me how important communication, customer service and problem-solving are. Being the first point of contact for users has completely changed how I see the industry and helped me develop skills I never realised I’d need. The experience has also shown me how quickly technology is evolving, especially with AI becoming part of more workplaces. That means the ability to keep learning and adapting is becoming just as important as technical skills. My apprenticeship has helped me build that mindset while giving me hands-on experience with the realities of working in IT.

“It’s also opened up opportunities I wouldn’t have had otherwise. Learning about career paths in cybersecurity and data engineering has shown me the range of opportunities available and given me confidence about where my career could go next. I’d encourage anyone thinking about a career in technology to keep an open mind and not feel like university is the only route. Apprenticeships give you the chance to earn while you learn, develop practical skills from day one and build the confidence to adapt as technology continues to change. In an industry being transformed by AI, that real-world experience is invaluable,” Brady said.

Ryan Cresswell said he studied IT at college and games design at university before working in sales to strengthen his people skills. He later returned to technology, but said employers often wanted practical IT experience as well as qualifications.

His experience reflects a wider issue for people seeking entry-level technology roles. Employers often ask for evidence of workplace readiness even for junior positions, making apprenticeships one way to bridge the gap between education and employment.

“After studying IT at college and games design at university, I began working in sales to hone my people skills before returning to technology. One of the biggest challenges I faced while applying for jobs in tech was that employers liked my qualifications but wanted candidates with hands-on IT experience. That made it difficult to get my foot in the door.

“My apprenticeship has given me the opportunity to earn, learn and gain practical experience at the same time. It’s allowed me to develop my technical troubleshooting skills, but I’ve also learned a lot about communication, problem-solving and handling different types of people. My advice to anyone considering a career in tech is to explore the different paths available. In the past it felt like university was the only choice, but that’s no longer the case. Also, speak to people already working in the industry and stay curious. Apprenticeships are a great way to build skills, confidence and hands-on experience, whether working individually or in a team, while discovering what’s right for you. The most important thing is to keep learning and not be afraid to take a different path if the first one doesn’t work out,” Cresswell said.

Skills shift

Zainab Hussain said she chose an apprenticeship because it offered immediate workplace experience and a path into more senior roles without student debt. She said the role had helped her develop both technical and interpersonal skills, including troubleshooting problems and explaining complex concepts clearly.

Her comments underscore how apprenticeships are being framed by employers and trainees as an alternative to university for some digital roles. In this case, the appeal lies in earning while learning, building professional networks and gaining direct exposure to the daily demands of IT support.

“I’m naturally drawn to tech and have always been IT literate, so I knew it was the right path for me. It’s an industry that’s constantly evolving, and I wanted to be part of that. I chose an apprenticeship because it felt like the best way to gain real experience from day one, and it sets you up to move into higher roles faster than if you go to university. I also wanted to build a career in the industry without taking on student debt.

“My time at Atos so far has helped me develop both my soft and technical skills, such as how to troubleshoot problems and communicate complex concepts clearly. I’ve also had the chance to earn, learn and build my experience, all of which are helping prepare me for the next stage of my career. The apprenticeship path has given me valuable opportunities to network with co-workers from different career backgrounds and skill sets, which you wouldn’t get at uni. The workplace experience has been incredibly valuable, so if you’re interested in tech, I’d encourage you to go for an apprenticeship, explore every opportunity available and keep an open mind,” Hussain said.

Taken together, the three accounts point to a shift in the skills mix associated with junior technology roles. As AI tools become more common in workplaces, the apprentices said the ability to keep learning, work with users and adapt to changing systems is becoming as important as formal technical training.

All three also described apprenticeships as a practical answer to the experience barrier that can prevent candidates entering the sector. They framed the route as a way to gain income, training and exposure to real workplace problems at the same time, while opening paths into areas such as cybersecurity, data engineering and wider IT support.



Source link

Continue Reading

Business & Technology

UK flight school collapsed into liquidation

Published

on


Liquidators have been instructed to wind down Go Fly Oxford, which provided lessons for commercial and private pilots licences.

Colin Wilson and Emma Mifsud, of Opus Restructuring & Insolvency, have been appointed as joint liquidators for Go Fly Oxford Ltd back in May 2025.

But new records filed by the liquidators have revealed an HMRC secondary preferential claim of £118,132.

Ten unsecured claims have been received by the liquidators totalling £60,314.

Further unsecured creditor claims estimated in the statement of affairs total £88,955, the published documents say.

(Image: Ed Nix)

Over the past year, liquidators say they investigated whether any recoveries could be made from directors or other parties, but concluded there were no further viable assets or claims.

Aircraft shown in the 2024 accounts at a book value of £238,181 had been sold before liquidation. The liquidators found the sales appeared to be at fair value and saw no basis for a claim over the transactions.

The aircraft sales happened about seven months before liquidation, outside the relevant period for a preference claim.

The aircraft were reportedly transferred to creditors and leased back so the company could continue trading.

A purchaser of a PA34-200 aircraft was said to owe £6,000. The liquidators received £4,980; the remaining £1,020 was treated as settled because the purchaser had paid a company liability instead.

Two employees were made redundant on 31 March 2025 and were given information to submit claims to the Redundancy Payments Service.

READ MORE: MOT centre and car shop collapses into administration

The flying school was based at Oxford Airport when it collapsed.

Its website, which has since been shut down, described the business: “At Go Fly Oxford we pride ourselves on offering a personal and tailored approach to pilot training.

“We know that people learn at different paces and in different ways, this makes catering for individual needs our main target.”

Oxford Airport’s main trade is pilot training. Flight schools at Oxford train pilots who go on to fly for more than 100 airlines in the UK and globally, including for British Airways.

Historically, the airport has been Europe’s foremost centre for professional pilot training with well over 40,000 students having started their careers there.

At one point, the airport’s runway was the busiest in the world with more than 235,000 movements a year (a take-off or landing) and up to 1,100 flights in a single day, its website says.

The business’ report says: “Over the course of 2025, the company will be complementing its Diamond DA40 fleet with a new fleet of Elixir aircraft, a safer and more efficient type of aircraft, which will provide a much reduced cost per flight hour.

“This, along with growth in enrolments and full utilisation of the European base will ensure the profitability of the business in the coming years.”





Source link

Continue Reading

Trending