Business & Technology
FICO urges banks to spot vulnerable customers earlier
FICO has urged banks to use dynamic profiling to identify financially vulnerable customers earlier, arguing that the approach can reveal signs of stress at least 40 days before customers become delinquent.
The analytics software group said banks still rely too heavily on point-in-time measures such as debt-to-income ratios, over-indebtedness and low savings when assessing vulnerability. In its view, those measures tend to identify customers already in difficulty rather than those heading towards it.
The call comes as UK unemployment reached 5.2% in the October to December period, which FICO described as a near five-year high, amid wider economic uncertainty. It argued that these conditions make it more important for lenders to spot early signs of financial strain without waiting for customers to disclose problems themselves.
According to FICO, dynamic profiling creates a continuously updated customer profile using a wide range of data sources. This is intended to provide a real-time picture of risk and behaviour over time, allowing banks to track change rather than rely on static snapshots.
The approach can include changes in income and spending, as well as non-monetary signals, such as customers checking debt advice pages or changes in the pattern and speed of their actions that may indicate a departure from normal behaviour.
FICO argued that many lenders already use similar information, but not in a way that reflects how quickly a customer’s position may be changing. It said real-time behavioural signals can show when someone is beginning to lose control of their finances, even if their current position still appears stable.
Mark Whale, Key Account Manager at FICO, said banks should move away from systems that depend on customer disclosure or retrospective assessment.
“Banks continue to rely on point-in-time indicators of consumers’ situation,” Whale said. “Assessing debt-to-income ratios and monitoring for over-indebtedness or low savings are diagnostic tools for existing crises, not early warning systems. Even the apparently ‘proactive’ speech analytics approach is inadequate, as it depends on customers disclosing the sensitive information that they are having financial problems.”
FICO linked the issue to regulatory expectations under the Financial Conduct Authority’s Consumer Duty, which requires firms to consider customer outcomes and support vulnerable consumers. It said more continuous monitoring could help banks intervene before customers enter severe distress.
Whale said lenders often focus on what has already happened in a customer’s finances rather than identifying the trajectory that led there.
“Creditors ask customers what has gone on before, requesting details of the financial moves that led them to an unmanageable position,” Whale said. “Yet these firms have not guided customers’ calculations before they ended up in losing positions.
“StepChange reported that ‘lack of control over finances’ remained the most selected main reason for debt in September 2025 at 18%, closely followed by ‘cost of living increase’ at 17%. Banks do analyse spending ratios and credit scores, but these remain static snapshots and often fail to reveal acceleration towards financial difficulty. Instead, dynamic profiling combines real-time events and behavioural signals to produce a continuously updated picture of a customer’s financial trajectory. This allows banks to detect when a customer becomes vulnerable, even if their current financial position looks stable.”
“Proactive detection means identifying customers heading towards financial difficulty before they reach crisis point, in line with the FCA’s Consumer Duty. To meet these regulatory expectations and genuinely protect customers, banks must stop asking ‘Where is the customer today?’ and start asking ‘How quickly are they moving towards trouble?’
“Dynamic profiling allows banks to anticipate financial difficulty earlier, provide meaningful support, and ultimately help customers maintain control over their financial lives,” Whale concluded.
The debate over early detection has grown as lenders face pressure to show they can identify vulnerability in a timely way, particularly when rising living costs and weaker labour market conditions can quickly alter household finances. Traditional affordability checks and credit risk models remain central to lending decisions, but firms across the sector are also examining how behavioural data can be used to spot warning signs earlier.
FICO said evidence from its clients suggests dynamic profiling can identify those warning signs well before a missed payment occurs. It argued that banks should move from measuring a customer’s condition at a single moment to tracking whether that customer is moving towards financial difficulty.
Business & Technology
Oxford North named most impactful commercial development
The £1.2 billion innovation district, located in Oxford, received the title as part of CoStar’s 2025 Impact Awards, which recognise transformative achievements in commercial real estate.
Simon Ruck, managing director of Oxford North, said: “We are truly honoured to receive this significant recognition from CoStar.
“The Impact Awards shine a spotlight on the projects making a genuine and lasting contribution to the commercial real estate market, and to be named the most impactful development in the South East is a proud moment for everyone involved in Oxford North.
“We look forward to continuing to raise the bar as we progress the next phases and welcome more occupiers to what we believe will become one of the world’s most important innovation districts.”
Oxford North is being developed by Oxford North Ventures, a joint venture between Thomas White Oxford, the development company of St John’s College; Ontario Teachers’ Pension Plan; and Stanhope.
The site is designed to support the full spectrum of the science, technology, and innovation ecosystem, from start-ups to established global firms.
It is expected to contribute £150 million per year to the economy in gross value added (GVA).
To date, it has supported more than 2,123 construction jobs, with 29 per cent filled by Oxfordshire residents.
Spanning 64 acres, Oxford North includes purpose-built laboratory and office space, 480 new homes, a hotel, nursery, and three public parks.
Business & Technology
How embedded DaaS finance drives IT upgrades and creates predictable refresh cycles for the channel
For businesses of all shapes and sizes, regular IT refreshes are essential to avoid outdated equipment impeding productivity, frustrating users, heightening security risks, and leading to unplanned downtime.
With that said, refreshes aren’t always appealing or financially feasible for firms in the current economic climate. That’s not because firms don’t see the benefits of modernising devices, but because the upfront costs are simply too prohibitively expensive.
Traditionally, acquiring new devices has required businesses to commit to large capital outlays that, in recent times, have become even more eyewatering than usual. Largely driven by AI, demand for key computing components has risen and inventory shortages have emerged, driving up prices. Gartner has forecast a 130% surge in the cost DRAM and SSDs by the end of 2026, which will increase PC prices by 17% versus 2025, for example.
Consequently, many companies are delaying their refreshes and sweating their devices for longer due to a widening gap between what businesses know they need and what they feel they can realistically afford.
For the channel, however, it’s also a problem. When customers are hesitant to refresh or upgrade their devices, channel partners in turn lose sales opportunities.
The benefits of DaaS for channel partners and their customers
Here, DeviceasaService (DaaS) finance models can provide a solution to these challenges for channel partners and their customers alike.
By giving businesses the ability to obtain devices on a financing basis, with simple monthly payments, DaaS can directly address those headaches for firms that cannot justify or afford large upfront expenses on tens or hundreds of devices.
Consider the impact: a single laptop refresh for a team of 10 might cost £6,500. For a small business, that is a significant investment. However, when those same devices can be leased from £17 per month per device, the finances no longer feel so prohibitive.
It’s also worth noting that in DaaS models, customers will often pay less than a device’s overall capital value due to the anticipated residual value that those lending the devices will retain when they’re returned. As a result, customers’ upfront costs are reduced, their total cost of usage is lowered, and budgeting becomes more predictable, enabling firms to easily scale up or down their devices in line with their needs.
For the channel, there are likewise several benefits. Indeed, financing payments in combination with the residual value of the devices can actually be more profitable than selling devices alone. Meanwhile, with many devices leased for fixed terms, channel partners can benefit from predictable refresh cycles.
In many cases, customers won’t buy all their devices at once. One year they might acquire 20. Six months later, they may need 20 more. As a result, channel partners can find themselves in a position where they have regular, predictable touchpoints with customers that can help to enhance regular customer interaction, with more touchpoints providing the opportunity to nurture relationships and improve customer loyalty.
Further, in my experience, customers typically tend to acquire more services and solutions when moving to DaaS models. This can include device enrolment, warranty extensions and support bundles that are far more margin-rich than the hardware itself.
Why the channel hasn’t yet solved the financing challenge
While there are clear benefits for both channel partners and their customers, IT financing adoption remains relatively low in B2B spheres, with penetration sitting around 5%. Versus sectors like automotive, where financing or leasing can regularly be the default approach, this is comparatively extremely low.
Often, the reason for this is that financing in IT is rarely positioned proactively. Indeed, many resellers will only explore it when a customer specifically asks for such a solution.
There’s a good reason for that. Indeed, traditional finance workflows are manual and painfully slow . Getting finance quotes can take hours, involving many emails, forms and constant back-and-forth.. As a result, there is little incentive for channel partners to proactively go out and seek financing quotes that customers may not even want to use.
To solve this challenge, channel partners should look to leverage fully digital, API-driven DaaS financing platforms. Critically, these can generate accurate, customisable DaaS quotes in under 30 seconds, which can then be delivered directly to the customer’s inbox.
With these tools, financing becomes a natural part of the sales process without the administrative burdens that usually come with it, replacing complex, hour-long workflows with financing options that we’re used to seeing in consumer spheres.
Democratising the market
Traditionally, DaaS hasn’t been made readily available for smaller customers.
That makes little sense. Indeed, those smaller, more cost-conscious companies that are impacted the most by significant capital outlays have been most underserved in terms of device financing. Many of these firms would like the option to refresh on finance, but lack the ability to do so.
With the right tools, channel partners can help bridge this gap for their customers. The topi platform, for example, can enable channel firms to offer leased /financed based hardware solutions to any customer, whether they need two devices or 500, through the same seamless digital process.
For customers, it can feel instantly familiar. The model works much like car leasing – you get access to the equipment you need, pay a predictable monthly amount, use it for a term, and then return or upgrade it at the end.
The B2B market has been slow to follow in these convenient, digitised footsteps for years, until now. With API-driven integrations, modern DaaS tools can allow resellers to provide monthly pricing options directly on their website and allow customers to check out on a DaaS contract automatically.
A model that is gaining momentum
DaaS isn’t new, but it’s a space that’s evolving. With many large organisations already financing much of their IT through DaaS, there’s a real opportunity for channel partners to now bring similar solutions to the mid-market and SME space, catering to those firms that will benefit most from financing solutions.
It’s not a case of flipping sales processes on their head, but of making financing more flexible and efficient for customers to drive market growth.
Channel partners and customers, expect fast quotes, predictable and constant pricing and a consumer-grade digital experience. topi delivers in these areas, getting fast quotes to customers to drive more conversions, greater customer loyalty, and predictable refresh cycles that provide the foundations for long‑term, scalable growth.
Business & Technology
Oxfordshire housing association celebrates 25 years
Cottsway Housing Association, the largest social housing provider in West Oxfordshire, began in 2001 as West Oxfordshire Housing.
It was formed through a Large-Scale Voluntary Transfer (LSVT) of 3,643 homes from West Oxfordshire District Council, following a tenant consultation that resulted in a vote in favour of the transfer.
Since then, Cottsway has grown by around 65 per cent and will soon be taking handover of its 6,000th property, with homes in Gloucestershire, Wiltshire and Worcestershire.
Andrew Hall, who will stand down as Board Chair at the end of this month, said: “Reaching our 25th anniversary is a proud moment for everyone connected to Cottsway.
“It’s an opportunity to reflect on what we’ve achieved together and, just as importantly, to look ahead.
“I will leave Cottsway knowing that it is in a strong, robust position and on track to deliver targets set out in its Corporate Plan with three key focus areas – most importantly ‘People’ and ‘Homes’, but also ‘Business strength’ which enables Cottsway to continue investing in current homes so that they are to the high standard customers expect and deserve, but also in a good position to continue providing more homes in the future.
“I would like to thank everyone who has played a role in Cottsway over the past two and a half decades and especially to our customers, for telling us when we get things right or when we could be doing things better so that we can take action to improve, because their views are what matter the most.”
To mark the anniversary, Cottsway has launched several community-focused initiatives.
These include an extra £25,000 for its Community Fund to support local projects that help residents gain new skills, improve wellbeing, and build stronger neighbourhoods.
The association will also donate 25 trees to a community to promote biodiversity.
Cottsway serves more than 13,000 customers, with more than three-quarters of its homes offered at social rent, typically half the cost of private market rent.
Where social rent is not feasible, homes are provided at affordable rent – about 20 per cent below market rates – or through shared ownership schemes.
The organisation invests more than £10 million annually in maintaining and upgrading existing homes, prioritising health and safety.
It has also secured government funding to improve energy efficiency in older properties and help residents manage energy costs.
Cottsway holds top ratings for viability and governance from the Regulator of Social Housing and reports a customer satisfaction rate of 85 per cent.
It recently published a corporate plan for 2023-2028, which sets out targets to deliver 833 new homes and invest £63 million in improving existing properties, including energy upgrades.
The plan commits more than £150 million toward meeting these goals over the next three years.
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