Evri statement amid £1.2 million court case against BBC

The delivery firm has confirmed it is seeking damages over a Panorama documentary it claims caused it “serious financial loss”, according to High Court documents.

The parcel firm is suing the corporation for libel over a 15-minute segment of a 29-minute documentary titled Evri: Where’s My Parcel?, which aired on December 15 last year.

Barristers said that the segment wrongly suggests it “deployed exploitative business practices” and misled Parliament by falsely stating it did not underpay its couriers.

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Evri denies the claims in the segment, with its lawyers stating that it caused the loss of prospective contracts worth around £1.1 million as well as other sums, leading it to seek “special damages” of around £1.2 million.

The company is also seeking “general damages” and an injunction preventing the BBC from repeating the claims.

Responding to the news the BBC, which is yet to file a defence to the legal action, has said it does not comment on ongoing legal proceedings.

Evri van (Image: Alamy/PA)

However, Evri has confirmed that proceedings are ongoing.

A spokesperson said: “Evri can confirm it has issued a claim for defamation in respect of a Panorama broadcast published by the British Broadcasting Corporation on BBC One and online on 15 December 2025. 

“As this case is ongoing, we will not comment further.”

Evri handles more than 900 million parcels a year with the firm saying that it has an industry leading Trustpilot score with more than 4 million 5-star reviews.

In addition on average Evri couriers are rated 4.6 out of five stars by the consumers they deliver to.

It is widely used in Oxfordshire, although there have been issues in recent months.

In April, third-party business Old Windsor Logistics, which has its Oxford base at the Horspath Trading Estate in Cowley, announced it would no longer deliver parcels for Evri after seven years working with the business.

An Evri courier during the World Cup 2026 (Image: Nick David/PA Media)

Daniel Sheehy, who owns the business, said this was because his drivers were no longer earning enough money to maintain a living.

Many of his drivers lost their jobs but Evri said it had been in touch with the individuals about becoming Evri community couriers.

Prior to that, over Christmas 2025, there were complaints from the Wellington Gate community in Grove who said their Evri deliveries in early December had gone missing, been thrown into gardens without care and delivered to the wrong addresses.

READ MORE: Evri delivery driver resigns after Oxfordshire complaints

The driver involved subsequently resigned.

Speaking in April after Old Windsor Logistics had released its statement, a spokesperson for Evri said: “Independent data has recognised us as having the highest on-time delivery rate of all carriers and our dedicated community couriers are at the heart of our business.

“As we continue to grow, we continue to welcome new community couriers who our customers tell us provide a high standard of service.

“Keen applicants can express their interest on our website.”