DXC launches OASIS AI platform for managed services

DXC Technology has launched DXC OASIS, a managed services operating model that combines human expertise with agentic AI. The platform is designed to give organisations a single view of technology operations.

The launch addresses a long-running problem for large enterprises managing complex IT estates across multiple suppliers and systems. Many executives and IT teams still have to switch between disconnected tools to assess performance, cost, risk and operational health, slowing decision-making and increasing operational risk.

DXC OASIS is positioned as an orchestration layer that sits across existing technology environments rather than replacing current tools. It brings together data, workflows and systems into one operating model so teams can align actions and decisions in real time.

The platform is intended to support a shift in managed services from reactive support to a more continuous operating model. It is also built to make actions traceable and insights explainable, which is likely to matter to organisations working under tighter governance and compliance requirements.

Operating model

At the centre of the offering is a combination of AI agents and human oversight. The agents are designed to interpret signals, identify patterns and take action in real time, while engineers and operators provide judgement and expertise for higher-value decisions.

DXC describes the platform as part of its Human+ approach, which embeds AI into service delivery rather than treating it as a separate add-on. That reflects a broader push across the IT services market to show that automation tools can work within existing operational structures instead of forcing large-scale replacement programmes.

DXC said the platform has been shaped by internal use and customer collaboration. OASIS was developed using its Customer Zero approach, in which the company tests products and methods in its own operations before taking them to clients.

The main elements outlined by DXC include unified visibility across technology estates, predictive intelligence and collaboration between AI agents and staff. The company said this should help organisations connect data across systems and providers, identify risks earlier and reduce the manual effort involved in routine operational tasks.

Market pressure

The launch comes as managed services providers face pressure to show clearer outcomes for customers dealing with ageing infrastructure, cloud expansion and stricter scrutiny over resilience. Many enterprise customers now run hybrid and multivendor environments that have grown over years, leaving them with siloed data and fragmented workflows.

That complexity has created an opening for vendors promising a more joined-up operational model. DXC’s argument is that enterprises need a layer that can connect different systems and present a single operational picture without requiring a wholesale rebuild of existing estates.

“DXC is defining a new category in managed services. We have decades of trust, experience, and delivering reliable outcomes for the world’s leading enterprises,” said Chris Drumgoole, President, Global Infrastructure Services, DXC Technology.

“But the way the industry delivers services today hasn’t kept pace with how enterprises actually operate. DXC is leading the shift to something better. With DXC OASIS, we’re moving to real-time, orchestrated agentic operations across the entire IT environment. Purpose-built for modern, AI-driven estates, it gives customers clear, continuous control over performance, helping them deliver increased business value,” Drumgoole said.

DXC’s technology leadership framed the launch around operational visibility and the link between IT performance and business outcomes. OASIS is intended to give IT leaders a real-time view of key performance indicators while reducing the burden of assembling reports and responding to alerts manually.

“DXC OASIS is context that never sleeps. With it, IT leaders can focus on leading their operations rather than chasing alerts or designing, building, and generating reports,” said Dan Gray, VP, Chief Technology Officer, Global Infrastructure Services, DXC Technology.

“AI Agents continuously operate with speed and precision alongside humans who provide judgement and expertise. DXC OASIS unlocks the connection between IT spend and tangible business results by delivering a holistic, real-time view of KPIs. At a time when moving faster and accelerating time to value is critical, DXC OASIS makes that a reality,” Gray said.

UK angle

DXC also cast the launch in the context of the UK market, where organisations face growing demands around security, resilience and regulatory compliance. That has increased pressure on service providers to offer more consistent operational oversight across cloud and infrastructure environments.

Andy Haigh, who leads Cloud & Infrastructure for DXC in the UK and Ireland, said the traditional managed services model is struggling to keep up with rising complexity and changing customer expectations.

“The UK managed IT services landscape is entering a new phase, forged by complexity explosion and renewed expectations around security, resilience and regulatory compliance,” said Andy Haigh, Head of Cloud & Infrastructure at DXC Technology UK&I.

“Traditional operating models are no longer sufficient as organisations redraw boundaries, innovate faster and demand consistent, secure outcomes across every interaction. DXC is reimagining mission critical services through DXC OASIS: not an add-on, but a platform inherently embedded in the delivery of modern cloud and infrastructure services. By combining agentic capabilities with human expertise, OASIS enables teams to cut through complexity and communicate what truly matters to different personas. It shifts operations from reactive to proactive, outcome-driven management, allowing operators to focus on high-impact decisions while the platform delivers scale, consistency and insight,” Haigh said.