Business & Technology
Diamond Logistics eCommerce volumes beat forecasts
Diamond Logistics said its eCommerce volumes grew faster than internal forecasts in the first five months of the year, running 15% above expectations.
The UK fulfilment and same-day delivery group had expected monthly growth of about 10%, but results from January to May exceeded that level despite pressure across the wider retail sector. Diamond Logistics operates more than 35 fulfilment sites across the UK.
The figures come as retailers and logistics groups assess the impact of weaker consumer confidence, higher household costs and geopolitical instability on spending. Warehouse utilisation remained strong going into the third quarter, with goods continuing to move steadily through the network and no noticeable drop in demand for either essential or non-essential categories.
Industry data has been mixed. The British Retail Consortium reported that retail sales rose 3.7% year on year in May, the strongest increase since April 2025.
At the same time, the International Monetary Fund upgraded its UK growth forecast to 1% for 2026 while warning that geopolitical instability and domestic uncertainty could still weigh on activity through higher energy and food prices. The GfK Consumer Confidence Barometer also fell by four points in April to its lowest level since autumn 2023 before recovering by two points.
Consumer demand
Kate Lester, Chief Executive Officer and Founder of Diamond Logistics, said the company was seeing firmer demand than some economic indicators suggest.
“There’s no question the UK economy is under pressure right now, particularly with ongoing instability in the Middle East feeding through into energy markets, which could lead to a temporary spike in inflation and a rise in interest rates.
“We’re already seeing the impact of rising fuel costs, and that always has a knock-on effect across the supply chain and consumer spending. Fears that prices will rise can hit household finances, leaving retailers to operate in a far more cautious and price-sensitive environment that naturally translates into a dip in sales over time.
“But what we’re seeing on the ground is that consumer behaviour is holding up much better than some of the headlines would suggest. That’s reflected not only in the growth we’re achieving but also in fulfilment volumes, which remain strong across our nationwide network. Goods are still moving, and demand hasn’t fallen away in the way people might expect in this kind of climate,” said Kate Lester, Chief Executive Officer and Founder of Diamond Logistics.
Her comments suggest a more mixed picture for consumer demand than broad confidence measures alone indicate. For logistics operators, order flow and warehouse occupancy can offer an early read on actual spending patterns.
Diamond’s business spans fulfilment, inventory management and last-mile delivery, placing it close to the day-to-day movement of online retail orders. That makes its trading performance a useful indicator of whether consumers are still buying routine and discretionary items even as budgets remain under strain.
Spending shifts
Lester said the business had repeatedly seen shoppers change what they buy rather than stop spending altogether during more difficult periods.
“In the last six years we’ve faced Covid, a succession of wars, persistent inflationary pressure and ongoing uncertainty around interest rates. As a result, people have become much more accustomed to an environment where things don’t necessarily feel stable.
“We’ve also been around for much longer than six years, and the pattern we’ve seen over time, especially during periods of economic uncertainty, is that although consumers might pull back on bigger-ticket purchases, they still allow themselves smaller, more affordable treats that feel manageable.
“While that shift could be one reason our volumes remain strong, I think consumers are generally becoming more resilient. Rather than stopping spending altogether when times are tougher and budgets are squeezed by rising essential costs such as bills, their spending habits often just adapt slightly,” said Lester.
That view aligns with a pattern seen across parts of retail in recent years, where consumers have traded down on some purchases while maintaining spending on lower-cost items and convenience-led buying. For fulfilment groups, that can still translate into steady parcel volumes even when demand for larger discretionary purchases softens.
Diamond’s update also points to the continued importance of operational efficiency in logistics as retailers look to manage costs in a more price-sensitive market. Rising fuel prices and broader supply chain pressures can squeeze margins even when volumes remain stable.
The company was founded in 1992 and has built a national fulfilment network serving eCommerce merchants across the UK. Its latest figures indicate that, for now, online order volumes have remained steady even as the broader economic backdrop remains uncertain.
Business & Technology
Company not liable for death of worker during Storm Eunice
Jack Bristow, 23, from Sutton Courtenay, died after a tree fell on his truck while he was working in Hampshire.
He suffered a catastrophic head injury and was pronounced dead at the scene. He left behind his son, Harvey, who was one at the time.
Mr Bristow and driver Callum Smith had left Hooke Highways Limited’s Watlington depot at about 7.55am to remove traffic management equipment across the South East that could have been blown away in severe winds.
Jack Bristow , 23, died working in Storm Eunice in 2022 (Image: Unknown)
They were travelling back to Oxfordshire on Old Odiham Road when the accident happened at about 11.43am.
His parents, Teresa White and Gary Bristow, brought a claim against the company, arguing it had breached its duty of care by sending him to work during a Met Office Red Warning for extremely strong winds.
However, Judge Irena Sabic KC dismissed the claim, saying the risk of death while travelling as part of the assignment “was not reasonably foreseeable”.
She warned against “setting a novel standard of care” by which negligence could be established against an employer.
In her judgment, she said: “My view is that the precautions that the Claimants say should reasonably have been taken are not practicable or realistic. The risk of this horrific accident occurring was simply not foreseeable.”
Expressing sympathy for Mr Bristow’s relatives, the judge said he had been described as “hard working, caring, witty and completely devoted to his son”.
The family’s separate claim against landowner Davis Meisels, from whose land the tree fell, will be determined in due course.
Business & Technology
The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition
AI adoption continues to accelerate across both public and private organisations. In healthcare, three-quarters of surveyed public-sector organisations are already exploring or implementing generative AI initiatives.
One of the most significant tests of AI at scale is now approaching, with NHS England announcing plans to provide Microsoft 365 Copilot to roughly half a million clinicians and support staff. This isn’t happening in a vacuum. More than a quarter of surveyed GPs are already using AI tools in their clinical practice, making broader adoption a logical next step. The goal across healthcare is to reduce administrative burdens, improve efficiency, and give staff more time to focus on patient care.
The real test is no longer whether organisations can deploy AI. It is whether their governance can keep pace once they do.
The readiness gap
The more difficult question, however, is whether the surrounding environment is ready. Sixty-eight per cent of surveyed physicians said the NHS lacks the digital infrastructure needed to introduce AI effectively. The concerns are not limited to the technology itself. Training gaps, interoperability issues, patient safety and data privacy are all important parts of the readiness picture.
At the scale at which public-sector organisations operate, AI adoption requires governance that can keep pace with both the technology and the environment around it. This must include clear policies for data access, retention, accountability and human oversight.
That gap is not unique to healthcare. Private-sector organisations face many of the same readiness questions, even when the regulatory context, systems and consequences differ.
Why existing governance models need to evolve
Many governance practices still rely on periodic reviews, where changes to systems and data access are assessed at defined intervals. That made it easier to track risk, document decisions and respond as regulation evolved. Human decision-makers were also more visibly positioned at the centre of many workflows, making informed judgment calls.
AI changes those operating conditions. AI systems can retrieve, combine and summarise information at a scale that makes interaction-by-interaction human review impractical. At the same time, many organisations are adopting multiple tools across operational and governance functions. Similar information may be accessed through several systems, making it harder to maintain consistent visibility into what was used, by which tool and for what purpose.
The nature of the modern workforce compounds the challenge. Today, staff join, leave and move between teams, while organisations are regularly reshaped through restructuring, mergers and acquisitions. The problem of access no longer matching someone’s role or legitimate business need is not new. Introduce AI into that environment, and existing data sprawl and oversharing become easier to discover and more consequential.
The recurring mistakes
A few patterns repeatedly undermine otherwise well-intentioned governance efforts. Organisations often lack a clear inventory of what sensitive data exists, where it lives, who owns it and who can access it. In large, long-established organisations, where information may have accumulated across decades of systems and restructures, this picture is rarely as tidy as teams assume. Deploying AI into an environment that has not been properly assessed can amplify operational and reputational risk.
Governance is also frequently treated as a pre-launch checklist rather than a continuous operational function. Teams may invest heavily in preparation, but real-world use can surface behaviours, use cases and risks that pre-launch testing could not fully anticipate.
Many organisations are also layering multiple specialised tools that do not communicate effectively with one another. An organisation might use one platform for administrative automation, another for back-office processes and a third for access governance. Each tool may perform its individual function adequately, but together they can create fragmented oversight, duplicated effort and additional sprawl that is difficult to contain.
The confidence-reality gap
There is a striking gap between how ready organisations believe they are and what their operating environments are revealing. ShareGate’s 2026 Microsoft 365 AI Readiness Survey of IT and security leaders found that 93% of surveyed IT and security leaders were confident their Microsoft 365 governance framework could support AI responsibly. Yet 29% reported that AI tools had already surfaced sensitive internal information that they believed should not have been accessible. A further 8% were unsure whether this had occurred.
The types of data being surfaced are not abstract. They include contracts, employee records, strategic plans and customer lists. In a healthcare setting, that could mean an employee receiving an answer grounded in sensitive information they were technically permitted to access but no longer had a legitimate reason to see.
With Microsoft 365 Copilot, one common issue is not a broken security boundary but an existing permission model that no longer reflects legitimate business need. The real issue is that those permissions are often broader, older, or less deliberate than leadership assumes. Permissions designed for human search and manual discovery were not created with prompt-based retrieval in mind. Information that once required someone to know where to look can now be surfaced through a single prompt.
When governance tools are fragmented and oversight is inconsistent, oversharing becomes a recurring pattern rather than an isolated incident. Remediation becomes slow and costly. The distinction that matters here lies in whether governance is reactive or proactive. Organisations that establish and continuously review the right controls before and after deployment can reduce the likelihood and impact of data exposure, while avoiding the cost of remediating problems after trust has already been affected.
Getting the foundations right
The NHS Copilot rollout will be a major test for workplace AI at scale in the UK. Its success will depend as much on the governance surrounding it as on the technology itself.
That means organisations need to move beyond surface-level readiness checks. Effective governance starts with a thorough understanding of the existing environment: what data exists, where it lives, who owns it, and who can access it. It requires collaboration across IT, security, legal, compliance, data and operational teams, with clear accountability for the decisions each group owns. It also requires scrutiny of the broader toolset: whether platforms work together, support consistent oversight and reduce more complexity than they introduce.
Good governance isn’t a brake on AI adoption; it’s what makes fast adoption sustainable. By identifying risk earlier rather than responding after an incident, organisations give AI deployments a better chance to deliver. Teams can focus on efficiency, service improvement and better employee experiences rather than spending their time correcting governance problems that AI has made easier to see.
The goal is not more governance for its own sake. It is the confidence to use AI responsibly at scale.
Business & Technology
HMRC Advisory Fuel Rates to change from September 2026
HMRC is due to publish its latest Advisory Fuel Rates from September, with the quarterly review potentially changing how much employers reimburse staff for business travel in company cars.
The rates are also used to calculate how much employees should repay if they use company-paid fuel for private journeys.
While the changes are usually linked to fluctuations in fuel prices, experts warn that using outdated rates could lead to incorrect mileage claims and, in some cases, unexpected tax consequences.
What are HMRC’s Advisory Fuel Rates?
HMRC reviews the rates every three months to reflect average fuel costs for company cars.
They are designed to help employers reimburse staff for business journeys without creating additional tax liabilities and to calculate repayments where company fuel has been used for personal travel.
Joe Lytwyn, personal finance expert at thimbl.com, said: “HMRC’s Advisory Fuel Rates are designed to reflect the average fuel cost of running a company car for business journeys.”
He added: “They’re reviewed every three months because fuel prices don’t stand still, so it’s important that businesses keep up with the latest figures.”
One mistake many drivers make
Lytwyn said many employees wrongly believe the rates apply to everyone who drives for work.
He explained: “One of the biggest misconceptions is that the rates apply to everyone who drives for work. They don’t.”
Instead, the Advisory Fuel Rates only apply to company cars.
Employees using their own vehicles for work are covered by separate HMRC mileage rules.
Could you end up paying more tax?
Using the wrong reimbursement rate can have tax implications for both employers and employees.
Lytwyn said: “If an employer reimburses above HMRC’s Advisory Fuel Rate without being able to justify the higher cost, the excess could become taxable.”
He added that employees who receive less than the advisory rate “may be able to claim tax relief on the difference in some circumstances.”
Keep good mileage records
Experts also say poor record-keeping is one of the biggest reasons mileage claims go wrong.
Lytwyn said: “Poor record-keeping is probably the most common issue. People often forget to log journeys properly, or they mix business and personal mileage together.”
Keeping a record of where you travelled, why the journey was for business and the miles covered can help avoid problems if HMRC or your employer ever questions a claim.
Recommended reading:
What drivers should do before September
With fresh Advisory Fuel Rates expected from September, drivers are being encouraged to check that any future claims use the updated figures.
Lytwyn said: “Don’t assume the current rates will remain the same.”
He added: “Once HMRC publishes the updated figures, check whether your employer has updated its mileage policy and make sure any new claims use the correct rates.”
He also recommended keeping mileage records up to date throughout the year, making it easier to challenge incorrect reimbursements or claim any tax relief that may be due.
It’s worth noting that the September rates have not yet been published, so drivers should continue using the current HMRC Advisory Fuel Rates until the updated figures are officially released.
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