Business & Technology
CeX rolls out Auror crime platform across UK stores
CeX has deployed Auror’s retail crime reporting platform across its 390 UK stores to support colleague safety.
The rollout gives store staff a single way to log crime and in-store incidents across the chain. That information can be used to identify repeat offenders, assess risks across stores and share evidence with police in more serious cases.
The move reflects the distinct risks faced by the second-hand retail sector, where theft does not always follow the pattern seen in other high street shops. At CeX, incidents can involve devices being grabbed during customer interactions, as well as robberies and threats against staff when situations escalate.
Derrick Gough, Head of Loss Prevention at CeX, said offending in the business is often misunderstood.
“Because much of our stock isn’t sitting out on the shop floor, the crime we see is rarely ordinary shoplifting.
“It’s a phone snatched when someone asks to see a device, it’s robberies, and unfortunately it’s threats to our colleagues in escalated situations. Those moments are frightening for our teams. Their wellbeing is our top priority.
“Auror has given us a consistent way to record what’s happened and surface the repeat offenders behind it – in fact, a prolific cross-country offender linked to £48,000 of stolen products at CeX was arrested following their last theft attempt in Edmonton,” Gough said.
Crime patterns
Auror provides software that retailers use to record suspected criminal incidents after they happen and organise those reports in a structured format. The approach is designed to help stores connect incidents that may appear isolated at branch level but form part of a wider pattern across a region or multiple retail brands.
According to Auror, repeat offenders account for a disproportionate share of retail crime. Mark Gleeson, General Manager UK & Europe at Auror, said the same group is also more likely to be linked to violence.
“While the nature of risk is different from retailer to retailer, the consistent trend across the whole sector is that 70 per cent of crime in retail settings is driven by the top 10 per cent of repeat offenders, and those same offenders are up to four times more likely to be violent,” Gleeson said.
He said retailers need to share intelligence more effectively because offenders move across different chains and areas.
“The sector cannot get on top of this problem alone. When committed retailers like CeX appreciate the value of working together, every store in that network becomes safer and they can understand who the top high-harm offenders are, because offenders are not brand-loyal and do not respect jurisdictional boundaries,” Gleeson said.
Linked incidents
CeX cited one case in which an offender linked to £48,000 of stolen products was arrested after an attempted theft in Edmonton. Auror also pointed to a separate case in which retailers using its system linked an organised offender to more than £144,000 of stolen products across 73 crime events in 38 stores before reporting that information to police.
The UK retail sector has faced sustained concern over violence, abuse and organised theft in stores, with chains investing more in reporting systems, body-worn cameras, store security and data-sharing tools. For businesses with hundreds of branches, one challenge has been turning individual incident reports into a broader view of repeat offending and staff risk.
CeX, known for trading in pre-owned technology and entertainment products, said the new system is intended to improve the consistency of reporting across its estate. Auror said its platform is used globally in more than 85,000 retail stores and by more than 3,500 law enforcement agencies across the UK, North America, Australia and New Zealand.
Business & Technology
Network Rail will not reopen Botley Road early despite completion
Gas network company SGN confirmed it had repaired three minor gas leaks and left the site on Monday, August 3, six days earlier than expected.
The leaks were discovered during excavation works last month and contributed to the pushing back of the road’s reopening date, yet again, to September 20.
The completion of the gas mains replacement marked a significant step forward in the wider Oxford Station improvement project, which was originally budgeted at £161 million but is now expected to cost at least £237 million.
The development prompted hopes that Botley Road, closed beneath the rail bridge since April 2023, could reopen earlier than planned.
However, Network Rail has moved to manage expectations, saying the project remains on course to meet its existing target date rather than finish ahead of schedule.
A Network Rail spokesperson said: “We’re pleased that SGN has completed its gas mains replacement work.
“While this is an important milestone, it doesn’t necessarily mean the overall project will finish early as some remaining work is dependent on access to the railway, which we have had to rearrange to enable the replacement of the gas main.
“Our focus remains on meeting our planned deadline of 20 September for reopening Botley Road to traffic.”
While the completion of the gas works removes one of the most recent obstacles facing the scheme, Network Rail says further work under the bridge and around the station is still needed before the route can reopen to traffic.
Business & Technology
40-year-old Oxfordshire gymnastics club at risk of closure due to heat
The club is currently struggling in the summer heat, and has launched a new fundraiser to keep its gymnasts safe.
The club, which is based at Grove House Barn near Warkworth in Banbury, launched the fundraiser so it could buy and install four air conditioning units to keep its space cool.
Currently, the club hopes to raise £7,000 through the appeal so it can buy four 10kW air conditioning units and cover all the installation costs.
So far, the club has raised £380.
Karl Wade, director of Wade Gymnastics, said the club has become “increasingly warm” during the summer months due to the rising temperatures.
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Wade Gymnastics at Grove House Barn in Banbury (Image: Google Maps)
“Despite our best efforts to keep doorways and shutters open, it becomes very uncomfortable for gymnasts to play and train,” Mr Wade said.
He added: “The safety of our gymnasts and coaches is always our utmost priority.
“Unfortunately, the risk of having to close the business during these hot spells is increasing and we need to have more effective ways of keeping everyone cool.
“An air conditioning system would allow the business to stay open during those extreme hot conditions and continue to provide classes for everyone who attends.”
The gym currently delivers classes seven days a week for around 900 people, which range from toddlers to athletes competing at national level.
The gym club was founded more than four decades ago by Ruth Wade and, for the past 20 years it has been based at its current facility.
Business & Technology
Solihull Council appoints ICS.AI for AI discovery phase
SOFIAH NICHOLE SALIVIO
News Editor
Solihull Council has appointed ICS.AI to deliver the first phase of an AI Transformation Discovery programme to examine how artificial intelligence could be used across several resident-facing services.
The 24-week programme will review opportunities in Adult Social Care, Children’s Services, Economy & Infrastructure, and Public Health. It is intended to help the council decide where AI could be used and where future spending should be directed.
In this first phase, ICS.AI will assess the council’s readiness for AI and identify use cases across the four service areas. The programme is expected to produce a prioritised shortlist of about 200 use cases, including 50 validated from a finance perspective, alongside a longer-term AI Transformation Roadmap.
The work is intended to create an evidence base before any wider implementation decisions are taken. Ethics, privacy, and safeguarding will be considered throughout the assessment process.
Discovery phase
ICS.AI will use its AI Target Operating Model framework to review Solihull’s current position across five dimensions before ranking opportunities. The outputs will be based on council-owned baseline data and reviewed by public sector specialists.
The approach reflects a broader pattern among local authorities exploring AI in service delivery while facing pressure to justify spending and manage risks around data use and public accountability. Councils have also been seeking clearer business cases before committing to larger technology programmes.
Solihull said the discovery exercise would support a measured approach to service modernisation. The authority wants to identify where AI could improve services for residents while also demonstrating value for money.
“We are committed to taking a well-considered and planned approach to modernising the services we provide. By building a strong evidence base for future decisions, this programme will help us understand where the greatest AI opportunities exist. We will then be able to prioritise those improvements that will deliver the greatest benefit for residents, while ensuring full value for the council,” said Councillor Dave Pinwell, Cabinet Portfolio Holder for Resources, Solihull Council.
Public sector focus
ICS.AI said the Solihull engagement builds on work it has carried out with more than 20 public sector organisations using its AI transformation and discovery assessments. Those organisations include Derby City Council.
The company focuses on AI projects for the public sector, where interest has increased as authorities look for ways to manage demand pressures in social care, public health, and other frontline services. At the same time, councils are under scrutiny to show that new technology investments are proportionate and supported by practical evidence.
Dwayne Johnson, Chief Local Government Officer at ICS.AI, said local authorities need stronger justification before committing funds. “Local authorities need confidence that every investment is backed by robust evidence and long-term value for residents. Solihull Council is taking the right approach by starting with a structured discovery programme that builds a clear understanding of priorities before decisions are made. By developing finance-validated business cases and a practical roadmap, the council can be more proactive in the decisions it makes,” he said.
The programme’s initial outputs are expected to give Solihull a ranked view of where AI could be applied across services, the level of organisational readiness, and which projects may warrant further consideration. This first phase is focused on identifying options rather than moving directly into deployment.
For local government leaders, that distinction is becoming increasingly important as councils test AI in areas that affect vulnerable residents and essential public services. In Solihull’s case, the work spans some of the authority’s most visible functions, including care services, children’s provision, public health activity, and parts of local infrastructure planning.
The council aims to use the findings to inform later investment decisions through finance-validated business cases and a practical roadmap for future priorities.
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