Care home named among UK best found to ‘require improvement’

Richmond Villages in Coral Springs Way was inspected by the Care Quality Commission (CQC), which was prompted by concerns raised about the facility.

The care home was found to ‘require improvement’ in safety, effectiveness, and leadership.

During the assessment one resident told the CQC: “Sometimes the staff will come in, turn off the buzzer and say they’ll be back in five minutes and sometimes you never see them again or you can wait up to an hour if they are very busy.”

The home, which provides nursing support for adults of all ages with dementia, nursing needs, and physical disabilities, was found to be in breach of regulations regarding good governance.

The CQC’s report, published in April 2025, highlighted issues with the logging of accidents and incidents, noting that learning and actions to prevent recurrence were not always implemented.

It also found that staff were not always documenting mental capacity assessment and Deprivation of Liberty Safeguards (DoLS) appropriately.

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Care plans and risk assessments related to the health, safety, and welfare of service users were often inconsistent or missing altogether, according to the report.

Concerns were raised by residents and staff about response times to call bells and staffing levels, suggesting that support was not always provided when needed.

The entrance of Richmond Villages (Image: Google Maps)

However, the CQC did find that medicines were managed well and that staff were suitably employed and trained.

There was also a new home manager in place with plans to improve working relationships and ways of working.

The care home was inspected in January 2025 and, in the interim between the inspection and the report’s publication, Richmond Villages was named in the 2025 top 20 best mid-size care home groups in the UK by CareHome.co.uk.

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The independent online guide ranks care homes across the country based on reviews submitted by residents, families, and friends of those in care.

At the time, Martin Crick, village manager at Richmond Villages Witney, said: “We are thrilled with the latest rating announcement from carehome.co.uk. 

“The award is testament to the high-quality care provided to our residents.

“The reviews that make up our rating emphasise our person-centred care model, range of living options, wellness programmes, and experienced staff that contribute to our success.”

The care home was praised for its cleanliness and adherence to PPE guidelines.

Richmond Villages has been operating for more than 25 years and is part of Bupa.

In Witney, a range of care is provided, including dementia, nursing, and residential care, as well as specialised care for various conditions.

Richmond Villages has been approached for a comment.