Parcelhero has partnered with Royal Mail to add tracked delivery services to its parcel comparison platform, expanding the range of domestic and international shipping options available to customers.

The integration allows users to compare Royal Mail services alongside other carriers already listed on the platform, covering a wider range of delivery speeds and pricing tiers.

The rollout includes Royal Mail Tracked 24 and Tracked 48 services for UK deliveries.

Parcelhero said the services cover large letters up to 1kg, small parcels up to 2kg and medium parcels up to 20kg.

International tracked services have also been added. These include large letters up to 750g and small parcels up to 2kg.

The addition expands the types of shipments supported through the platform, including both lower-weight items and larger parcels.

The expanded coverage allows users to compare services across a broader range of delivery needs, from small personal items to higher-weight parcels.

Direct partnership

The agreement marks the first direct partnership between Parcelhero and Royal Mail.

Parcelhero has previously offered access to Parcelforce services, which operate within the Royal Mail Group, but had not directly integrated Royal Mail’s courier services until now.

“This is the first direct partnership between Parcelhero and Royal Mail, the UK’s largest provider of postal services, although Parcelhero has offered its customers the choice of Royal Mail’s express parcels service, Parcelforce, for many years,” said Roger Sumner-Rivers, Founder and CEO, Parcelhero.

Parcelhero customers can now organise a Royal Mail courier for exactly when they are needed. Whether it’s a letter or a 20kg shipment, senders can now compare Royal Mail’s fully tracked services directly against every other carrier, adding value and flexibility to their shipping choices. Many individuals and businesses are very familiar with Royal Mail’s services, and we are delighted to add these to our wide range of courier partners,” added Sumner-Rivers.

Service details

Parcelhero said customers booking Royal Mail services through its platform will have access to real-time parcel tracking and GBP £50 free protection on shipments.

The company said collections are available in selected commercial areas, and that Royal Mail drivers can bring shipping labels for customers who do not have printers.

Parcelhero also said customers using Royal Mail services through its platform can contact Royal Mail support directly if issues arise.

These features align with standard expectations for tracked delivery services, particularly for users managing shipments without access to dedicated fulfilment tools.

Market context

Royal Mail remains a core provider of postal and parcel delivery services across the UK, serving both individual senders and businesses.

Its inclusion on Parcelhero’s platform reflects continued demand for established delivery operators within comparison tools, where users weigh cost, delivery speed and service features across multiple providers.

Parcel comparison platforms have become more widely used by small businesses and individual senders seeking to manage delivery costs and access a wider range of services through a single interface.

The addition of Royal Mail extends Parcelhero’s carrier network and introduces a national postal operator into its comparison offering.

Platform update

The Royal Mail integration comes alongside the rollout of a new version of Parcelhero’s platform.

Parcelhero said the updated platform includes additional features for consumers and businesses using its delivery comparison and booking tools.

The Royal Mail agreement expands the tracked delivery services available through the platform and increases the number of carriers that users can assess when selecting shipping options.

IDnow and Trustfull have partnered to deliver fraud prevention by linking identity verification with ongoing risk checks across customer interactions.

The partnership is intended to address fraud both at account creation and after onboarding.

Beyond onboarding

Many businesses still rely on one-off know-your-customer checks when a user first signs up. IDnow and Trustfull argue this leaves gaps, as fraud risks can emerge later during authentication, account use and other interactions.

Under the arrangement, IDnow will combine its identity verification services with Trustfull’s digital and behavioural intelligence tools. The goal is to give organisations a broader view of customers over time, rather than a single snapshot at onboarding.

Trustfull’s data includes signals from email, phone, device, IP and browser activity. These inputs can help firms identify signs of disposable credentials, device spoofing and proxy use.

The combined approach can also be used to spot synthetic identity fraud during onboarding and monitor for behavioural anomalies or account takeover attempts later in the customer relationship.

Risk signals

The partnership centres on IDnow’s Trust Platform, described as a unified access point for identity verification methods and fraud signals. It is designed to correlate identity, behavioural, device, and digital data in real time, enabling businesses to make risk-based decisions at different stages of the customer journey.

IDnow says the model is intended to move customers away from static KYC checks and towards continuous risk management. The platform is also built to support compliance work linked to rules and frameworks, including eIDAS 2.0, AMLR and PSD3.

Market pressure

The tie-up comes as fraud teams face pressure to respond to attacks that are faster and more complex than traditional onboarding checks were designed to handle. Financial services groups, telecoms providers, travel businesses and gaming companies are among the sectors that must balance fraud controls with the need to avoid disrupting legitimate users.

Simon Peralta outlined IDnow’s view of the challenge and the role of partners in addressing it.

“The threat landscape has never been more complex, and fraud can occur at any stage of the customer journey. By bringing together high-quality signals from partners like Trustfull within a single platform, we give our customers a single source of truth for risk decisions, without the complexity of managing multiple vendor relationships,” said Simon Peralta, VP of Global Partners & International Sales, IDnow.

Company profiles

IDnow describes itself as a European provider of digital identity and fraud prevention products, with operations in Germany, the United Kingdom, Romania and France. Its clients span financial services, telecommunications, travel and mobility, gaming and other industries.

Trustfull focuses on fraud detection using digital signals and specialised risk models. Its clients and partners include Decathlon, Nexi, ING, Santander, Elavon, Scalapay, Cofidis and Sofinco.

For Trustfull, the agreement reflects a broader shift in the fraud market towards combining identity checks with signals gathered throughout the customer lifecycle.

“Our partnership with IDnow reflects a growing industry need for multi-layered fraud prevention, where identity verification is combined with broader digital intelligence to deliver stronger protection for businesses. We are pleased to join forces with such a leading player in the digital identity space and look forward to building powerful solutions together,” said Alex Tonello, SVP Global Partnerships, Trustfull.

Yoto is using Oracle NetSuite to run its operations, with the children’s audio platform saying the system supports its expansion across several international markets.

The London-founded business adopted NetSuite after rapid growth made it harder to manage operations across disconnected systems. As annual transactions rose into the millions, it wanted a single platform for financial and operational data.

Founded in 2017 by Ben Drury and Filip Denker, Yoto built its business around audio products for children designed to reduce screen time. After launching its first device, the Yoto Player, through Kickstarter in 2019, it expanded into the UK, US, Canada, Australia and France.

Yoto said it passed £100 million in annual revenue in 2025. As the business grew, separate software tools limited visibility across finance, inventory and wider operations.

Unified systems

NetSuite now brings together several previously separate systems into a single suite covering finance, inventory, and planning. According to Yoto, the software has helped automate parts of its global financial processes, improve forecasting, and strengthen supply chain and stock management.

Yoto said its financial management tools have shortened reporting and financial close work, increasing team productivity. It also said inventory management functions have improved product availability by enabling more accurate, responsive stock planning across countries and sales channels.

The deployment also includes NetSuite AI Connector Service, which Yoto said links the ERP platform to a third-party large language model provider. The setup allows the company to define what the AI can access and do through role-based permissions.

Ben Averis, Chief Financial Officer at Yoto, outlined the reason for the move. “As a fast-growing global business, we needed systems that could keep pace with our growth and support increasingly complex operations,” he said. “We chose NetSuite because it is a system capable of scaling and supporting the ambitions we have as a company. NetSuite has helped us operate more efficiently, plan more effectively, and make faster, more confident decisions by giving us a single source of truth for all financial and operational data,” said Averis.

Growth pressure

The changes come as consumer brands face growing demands on inventory planning and reporting as they expand across markets and sales channels. For businesses with physical products, the need to track stock accurately while maintaining financial control has become more pressing as international operations widen.

Yoto’s model combines hardware and audio content for children, placing it in a category that has grown as parents seek alternatives to screen-based entertainment. Expansion into multiple English-speaking markets and France has added complexity to supply chains, local sales activity and financial reporting from a central platform.

Oracle NetSuite said Yoto’s adoption reflects the pressure on growing consumer businesses to replace fragmented software systems with a single operational platform. In its view, this can help companies standardise workflows and improve oversight as they scale.

Nicky Tozer, Senior Vice President for Europe, the Middle East and Africa at Oracle NetSuite, said Yoto had used the software to simplify and automate key parts of the business. “Yoto is pioneering a fast-growing category that is resonating with parents and children alike,” said Tozer. “With NetSuite, Yoto has replaced disconnected software systems with a single unified suite, automated critical workflows with embedded AI, and built a scalable foundation to support continued growth and meet rising customer demand,” added Tozer.