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Askable launches Figma connector for customer research

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Askable has launched a Figma connector built on the Model Context Protocol, allowing design and product teams to pull customer research into Figma.

The tool is designed to bring research findings into the design process as product decisions are made, rather than leaving that material in separate reports or presentations.

The release aims to address a gap between faster product development cycles and the slower way research is often accessed inside organisations. As artificial intelligence tools play a larger role in creating wireframes, prototypes and interfaces, teams still risk making decisions based on assumptions or incomplete information if customer evidence is not readily available.

Through the new link with Figma, users can surface research findings without leaving the design canvas. The connector presents traceable findings from research participants while teams work on product designs, prototypes and revisions.

Research access

The launch centres on a broader issue in product development: research is often collected but not easy to find when needed. In many companies, insights remain stored in slide decks, reports and internal repositories disconnected from day-to-day design work.

That can leave designers and product managers relying on the loudest internal voice, prior assumptions or whichever information is easiest to access. Askable argues that the spread of AI in product workflows makes the problem more pressing, because automated tools can speed up output without improving the evidence behind decisions.

John Goleby, Chief Executive Officer and Founder of Askable, outlined that concern in comments on the launch.

“Teams are collecting valuable human evidence, but it’s often difficult to find when people need it most. The result is that decisions end up driven by assumptions, opinions, or whatever information is easiest to access. This connector helps put human voices back at the center of the design process,” said John Goleby, Chief Executive Officer and Founder, Askable.

Traceable findings

Each finding shown through the connector is linked back to a verified participant, a real research session and the point at which the evidence was gathered. The underlying material is drawn from Askable’s own panel of participants, which the company says spans millions of people across more than 50 countries and has a 97.8% show rate.

The use of the Model Context Protocol is intended to connect Askable’s research system with Figma in a way that fits existing workflows. Rather than searching through separate sources or waiting for a summary, users can retrieve relevant findings as they work through interface and product decisions.

That reflects a wider move among product and research teams to embed evidence into the software used for daily work, instead of treating research as a separate stage before or after design. The approach also speaks to concerns about how AI-assisted design systems are informed, especially when speed is prioritised.

According to Askable, the aim is to make customer insight available at the moment decisions are made. This could reduce switching between tools and make research more usable for teams working to tighter delivery timelines.

Goleby said the connector forms part of that shift in how research is used in product development.

“The future of customer research is making insight available at the exact moment decisions are being made. If AI is helping shape products and experiences, it’s critical that those systems have access to real customer perspectives,” said Goleby.



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Oxfordshire business mentor releases brutally honest book

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Mike Foster, who was born and raised in Kidlington, has written The Financial Times Guide to Starting a Business, which combines practical business guidance with insights into the entrepreneurial mindset.

Now based in Didcot, Mr Foster coaches business owners by reviewing critical aspects of their operations, identifying areas of focus, and developing tailored strategies.

Mr Foster said: “Many start-up guides focus solely on the mechanics of launching a business.

“But I wanted to be brutally honest about the realities and challenges entrepreneurs will face, sharing from my own journey which has included both big successes and a six-figure setback.”

The book is his second publication, following 2023’s 105 Ways to Accelerate Your Business Success.

He also contributes to the community through his work in schools, having served as an enterprise advisor for Enterprise Oxfordshire (formerly OxLEP).

In that role, he supported Didcot Girls School and helped the organisation recruit 40 equivalents in secondary schools across the county.

The new book covers everything from idea development and marketing to finance, legal structures, and operations.

It aims to help readers assess whether they are mentally prepared for entrepreneurship.

Written as a step-by-step guide, the book offers practical, actionable advice and encourages readers to consider the mindset needed to build confidence and avoid common start-up pitfalls.

The Financial Times Guide to Starting a Business is available now in paperback and e-book formats from Amazon, Waterstones, and other major retailers.





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SSEN to offer free, personalised energy advice to customers

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The service is available across central southern England and the north of Scotland through a partnership with energy efficiency charities Changeworks and the Centre for Sustainable Energy (CSE).

It offers support with fuel poverty, energy bills, and low-carbon technologies.

Eliane Algaard, director of customer operations at SSEN, said: “We know that many of our customers are looking for trusted, practical advice to help them manage energy costs, improve the comfort of their homes, and make informed choices about low-carbon technologies.

“By working with Changeworks, we can offer our customers access to specialist support that reflects the different needs of the communities we serve, from rural and island locations in the north of Scotland to towns and cities across central southern England.

“This partnership builds on the support we already provide for customers who may need extra assistance and enables us to help even more households to access the right advice at the right time.”

Customers can access the free advice via phone, online, or in person.

The programme will also proactively identify individuals in need through outreach activities, including promotion of the Priority Services Register, distribution of energy-saving kits, and advice on making homes more sustainable.

Changeworks brings nearly 40 years of experience delivering energy efficiency support in Scotland, while CSE has worked with SSEN since 2021 through the Cosier Homes Advice project in central southern England.

Morven Masterton, head of community engagement and energy advice services at Changeworks, said: “Changeworks is delighted to be partnering with CSE to deliver this important SSEN initiative, supporting customers across the two regions.

“Together, our organisations bring extensive local knowledge, strong partnerships, and well-established networks.

“By integrating this programme into the existing support available in each area, we will be able to maximise its reach and deliver an even greater impact for the customers and communities we serve.”

CSE has over 45 years’ experience helping people reduce energy costs and improve home comfort.

Karn Shah, head of advice at CSE, said: “Energy bills remain high, and more people are struggling to keep up.

“This new partnership with Changeworks and SSEN means we can reach even more households who need practical, impartial advice to help them cut their bills, ensure their homes are a safe temperature and more energy efficient, and understand their route to a low-carbon future.”

SSEN said the scheme would support warmer homes, lower bills, and a fair transition to a low-carbon future.





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Schneider backs AI-era condition-based maintenance

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Schneider Electric has published an IDC white paper on maintenance in AI-era data centres, arguing that calendar-based maintenance is no longer fit for purpose in many facilities.

The report says rising rack densities, multivendor estates and shortages of skilled technicians are forcing operators to rethink how they maintain critical equipment. It makes the case for condition-based maintenance, which uses monitoring and analysis of asset behaviour to identify faults earlier and reduce unnecessary service interventions.

Schneider Electric linked the findings to its EcoCare service model, which combines remote monitoring, expert oversight and predictive fault analysis. It said the approach shifts maintenance away from fixed schedules towards interventions based on equipment condition and operating limits.

IDC said the operational backdrop for data centre operators has changed sharply as AI workloads grow. The paper notes that rack power densities have increased from about 15kW per rack in standard data centres to 300kW to 600kW in AI-heavy compute zones, adding pressure on uptime and infrastructure resilience.

That shift is being compounded by the way operators are expanding capacity. According to the research, many are relying on existing installed bases, distributed campuses, on-site generation and brownfield strategies through mergers and acquisitions of local service providers, rather than building entirely new facilities.

Operational strain

The white paper also highlights the complexity of fragmented multivendor environments. Operators that acquire existing facilities can inherit equipment from multiple suppliers without a full operating history, creating challenges when integrating it into asset performance management systems.

“When operators acquire existing facilities rather than build from scratch,” said Luis Fernandes, Senior Research Manager, IDC, “they introduce unknown equipment configurations from multiple vendors, with no operational history, requiring immediate integration with asset performance management systems.”

Labour shortages add to those pressures. The research said the supply gap for skilled technicians has reached unsustainable levels, citing a US example where there is only one qualified person taking up a position for every seven open roles. Operators are struggling to recruit across electrical, mechanical cooling and commissioning roles, including positions that require specialist certification for high-voltage systems.

Against that backdrop, the study argues that fixed maintenance intervals are becoming less suited to the realities of AI-led data centre operations. Rather than carrying out work simply because of a date on a calendar, condition-based maintenance uses equipment data to determine when intervention is actually needed.

Schneider Electric said early adopters of AI-supported condition-based maintenance have reported fewer manual interventions, lower operating expenditure, less unplanned downtime, longer asset lifetimes and better efficiency. It added that its EcoCare offering can deliver up to a 75% reduction in unplanned downtime and a 20% reduction in operating expenditure, while also reducing risk.

Predictive model

Jerome Soltani, Global Head of Services at Schneider Electric, described the model as one focused on identifying abnormal behaviour in equipment and systems earlier. He said combining remote monitoring with AI-assisted orchestration can improve visibility into asset health and reduce disruption from unnecessary maintenance activity.

“By combining remote monitoring capabilities with AI-assisted orchestration, you can gain insights regarding the health of your assets and systems, and get an early identification of abnormal behaviour that might precipitate a failure,” Soltani said.

“This ensures that downtime is minimised, but also that equipment working within specification is not disturbed or needlessly addressed.”

IDC frames the issue as part of a broader shift in how operators manage infrastructure in more complex environments. Instead of treating maintenance as a routine schedule, the paper describes a model in which software-led analysis and human oversight combine to create a more continuous picture of system health.

Fernandes put that argument directly: “Your maintenance schedule doesn’t know when something is failing – your equipment does.”

He added: “Condition-based maintenance is an optimised operating model for AI-era infrastructure that reduces manual interventions, lowers OpEx, and extends asset lifecycle. By scaling predictive analytics to correlate behaviour across every vendor, asset, and failure trajectory, condition-based maintenance enables operators to build machine-driven, human-validated system intelligence.”



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