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A rail nightmare: what it’s like on England’s busiest commuter-only train | Rail transport

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The 5.46pm train from London Euston to Crewe is the low point of Nikhil Patel’s week. “I’ve never gotten a seat. I always stand up even when I get here early,” says the 22-year-old, struggling to keep his balance while the gangway underneath sways from side to side.

Painfully for Patel, who is commuting back and forth to the capital for a computer science internship, it’s the first leg of a three-hour journey home to Walsall. He grabs the back of a chair to remain steady but says he’s just thankful that the train has left on time – and that it’s even on the move at all.

“There’s been a couple of times where everyone’s boarded and then the train’s been cancelled and we all had to get off,” he says. On another occasion, his journey home took five hours because this service was delayed, meaning he missed a connecting train.

This rush-hour service, operated by London Northwestern Railway (LNR), is the busiest commuter-only journey in England and Wales, according to figures by the Department for Transport.

Overall, it’s the second busiest commute, the No 1 being a morning Thameslink service from Bedford to Three Bridges – which passes through three international hubs: St Pancras International, and Luton and Gatwick airports.

We decided to join commuters getting the packed, two-hour-plus service on Thursday evening. According to the DfT, the service had a load factor – how many people are on a train compared with its maximum capacity – of 170% when the analysis was carried out last autumn. LNR says the number of seats on the service has increased from 460 to 812 since the data was gathered.

There is the familiar scrum moving towards the train after the platform is announced, an infamous tradition at Euston station. At first it seems as if this crop of commuters has lucked out, as it isn’t overly busy. But as the clock approaches 5.46pm, the carriages begin to heave with people.

Some fan themselves to keep the summer heat at bay. When the train is finally on the move, most gangways are cluttered with unlucky commuters unable to snag a seat. Some stand but others sit, bearing the rough and tumble of the shifting metal surface underneath.

Daniel Garill regularly travels on the service. Photograph: Sammy Gecsoyler/The Guardian

Among them is Daniel Garrill, 23, who regularly gets this service. “I know I’m going to be sitting in some dodgy spot,” the data analyst says, having never got a seat during the week.

He travels between London and Manchester at least twice a week, meaning he has to bring a suitcase – which is tricky because there’s “nowhere to put your bag either”. He has to keep fiddling with his luggage to ensure it doesn’t escape down the carriage.

On the other side of the gangway is Akshay Vaghela, 31, who is commuting to Rugby. He says he is forced to stand half the time, and more often than not is “resigned to finding a seat on the floor”. This train is particularly busy because it is cheaper than the shorter Avanti service also heading to Crewe.

“I’ve gotten used to it because I know what booking this service means. It’s a free-for-all for the seats, otherwise you’re standing,” he says. Despite the train being kitted out with air conditioning, Vaghela says it’s still “stuffy, hot and sweaty” because there are so many people on it. “Unless you’ve got water, you’re struggling until you get home,” he says.

Akshay Vaghela often has no choice but to sit on the floor for long stretches of his journey. Photograph: Sammy Gecsoyler/The Guardian

There is a chance things might not stay this way. Andy Burnham, newly installed as prime minister, has had rail operators in his sights for a while, making headlines for calling out poor performers while mayor of Greater Manchester.

He has previously said nationalising railways is a “no brainer” and launched the Bee Network as mayor, which brought privatised bus and tram networks into the local government’s control and capped fares at £2. Rail services across Greater Manchester will start to join the network by the end of the year.

He faced a rude reminder of the state of our railways last month. After his election as MP for Makerfield, he took a 10.54am Avanti West Coast train from Manchester to Euston. The service was delayed by 21 minutes, making him eligible to claim compensation.

The transport secretary, Heidi Alexander, has also faced a bumpy train journey, saying she sat on the floor of a packed service from London Paddington to her constituency in Swindon.

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Andy Simms is thankful he has a short journey. Photograph: Sammy Gecsoyler/The Guardian

Burnham hinted in May that there could be a swifter move towards rail renationalisation – a number of operators were brought under state control while Keir Starmer was prime minister – saying it would “reduce train fares and make them affordable to people again”.

Vaghela is optimistic that Burnham will enforce some change. He says “priority routes like this one which connect main parts of the country should be looked at”, especially because “everyone’s paying the same price and some people get seats and others don’t, there’s a disparity there”.

As we advance further down the carriages, we squeeze past commuters packed together by the platform doors, sidestep buggies and grab on to windows, poles or even fellow passengers to avoid tumbling to the floor.

Standing among a group of commuters in a packed gangway is retiree Andy Simms, 65. He has a lucky escape, only having to bear the service for half an hour. He’s getting off at the first stop: Milton Keynes Central.

Simms isn’t too bothered about the packed train. “It’s fine but busy,” he says, though he admits: “If you’re doing this every day it must be very annoying, especially if you’re paying for a season ticket.”

Overall, he thinks trains are better than he remembers. “Things used to be a lot worse on trains back in my youth. It was scruffy, dirty and violent,” he says.

On the prospect of Burnham making changes to the rail system, he’d rather he keep his focus elsewhere. “I think social care is more important than train journeys. I’d rather he fix that than this,” he says, while holding on to a pole behind for balance.

An LNR spokesperson said: “Our services to and from Euston are extremely popular, which is why we have made a major £1bn investment in new trains to provide extra space for our customers.

“Since this data was gathered we have added hundreds of extra seats to this particular service, increasing its capacity by 77% and significantly reducing its load factor to provide more comfortable journeys for passengers.”



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Traffic & Transport

Number of cloned number plates on UK roads at record high, data shows | Transport

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The number of reported “cloned” vehicles involved in offences on UK roads has reached a record high, official data shows.

More than 11,400 drivers contacted the DVLA last year after being issued with fines for offences they said they did not recognise or accept responsibility for – most of which are believed to be down to cloning, where a number plate is copied fraudulently on similar vehicles to avoid enforcement cameras.

The number of complaints about misattribution was 9% higher than in 2024 and almost double the figure recorded in 2018, according to the RAC motoring organisation, which analysed data obtained under freedom of information requests.

The rising figures underscore concerns about the number of illegal number plates in use, allowing criminals to evade detection and dangerous drivers to avoid being caught.

Although drivers should provide number plate suppliers with the V5C vehicle logbook and proof of identity, an investigation last year uncovered more than 130 official suppliers in the UK willing to sell cloned versions, which allow drivers to dodge police and congestion charges.

Cloning vehicles has left many innocent car owners having to struggle to prove they were not responsible when enforcement camera images apparently caught their vehicle committing offences.

A parallel concern is the use of “ghost” plates which are designed to be unreadable by the UK’s 18,000 automatic number plate recognition (ANPR) cameras, which enforce safety measures such as speed limits or lane closures on smart motorways.

The RAC said the UK needed to overhaul an outdated and poorly regulated number plate system. Its head of policy, Simon Williams, said: “If number plate suppliers were carrying out all the checks they’re supposed to, it would be much harder for dodgy drivers to buy cloned plates in the first place. It’s only when a fine arrives at a vehicle keeper’s home address that they realise someone else is driving around using their vehicle’s number plate illegally.”

He said that more also needed to be done to catch drivers with ghost plates, “whether that’s more police officers being equipped with handheld devices that can detect if plates are unreadable, updating ANPR cameras and introducing higher security standards for number plates and for those who produce them”.

The government last month said there would be a new nationwide crackdown on illegal number plates, with funding from the Department for Transport for a new roads policing team. A new National Roads Policing Coordination Centre would share intelligence as well as trialling new technology such as specialised goggles to detect number plates that have been designed to be unreadable by cameras.

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Drivers using an incorrectly displayed number plate can be fined up to £1,000.

A Department for Transport spokesperson said: “We’re cracking down on illegal number plates with significant investment in a new roads policing team and innovative tech to stamp out the scourge of cloned numberplates.

“Illegal number plates help facilitate crime, and we are supporting the police to work with the DVLA to make it easier to report these crimes and support victims through a new digital tool.”



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‘A big responsibility’: Clifton Suspension Bridge master hails £7.6m renovation | Bristol

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The job does not give the holder age-old perks such as the right to drive sheep across the great structure, but the title “bridge master” does have a certain ring to it.

“I don’t tend to say I’m the bridge master when I’m at a party,” said Tristan Ralph, the current holder of the title. “But people do seem to know and bring it up. It’s a job less ordinary, isn’t it? It’s a Victorian sounding title and people are really, really interested.”

There is, however, nothing ceremonial about the title. Ralph is in charge of maintaining and running the Clifton Suspension Bridge, a UK feat of engineering, without any public money.

“It does feel a big responsibility,” said Ralph. “When the chairman of the trustees rang to say we’d like you to do it, you suddenly feel the pressure. It’s so famous and people in Bristol, quite rightly, are proud and almost possessive of it. Bristolians think: ‘It’s our bridge.’”

The bridge master – and the not-for-profit charity the Clifton Suspension Bridge Trust – have the task of maintaining the bridge “in perpetuity”. “I’m a temporary custodian,” Ralph said. “When I’m finished, I have to make sure it is handed on in just [as] good a condition or better than I inherited it.”

The project took two and a half years and involved hand-painting more than 4,000 original iron chain links and installing energy-efficient lighting. Photograph: Sam Frost/The Guardian

Ralph, a bridge engineer by profession, was speaking to mark the conclusion of a large refurbishment project that has taken two and a half years and involved hand-painting more than 4,000 original iron chain links and installing an energy-efficient lighting system. It has cost about £7.5m. “It’s been a big job,” he said. “But it’s come pretty much bang on budget, which is rare these days.”

That is important because, to many visitors’ surprise, the bridge does not receive public funding. “The upkeep of the bridge, the running of it, the salary costs and everything are all paid only by our toll money,” said Ralph. “People think that we might get something from local or central government. But, no, it’s just the toll money.”

Motorised vehicles – including motorcycles – pay £1 to cross the bridge. There is no charge for pedestrians, cyclists or horse riders. As well as being a beautiful structure, it is also a vital part of Bristol and North Somerset’s transport system.

The refurbishment was the largest in the bridge’s history. Photograph: Adrian Sherratt/The Guardian

Ralph said: “It draws the tourists in. We get visitors from hundreds of countries every year but primarily, it’s still a vital piece of local infrastructure. If the bridge wasn’t here, the difference it would make to Bristol traffic would be incredible. We average over 8,000 vehicles a day still. Maintaining it as a transport link is utterly vital.”

The end of the refurbishment does not mean Ralph can rest on his laurels and spend more time hobnobbing with members of the Bridge Owners Forum.

“In a few years, we’ll need to paint the underside of the bridge. The under-bridge gantry unit itself will be replaced over the coming years. So there’s always something. We need to keep on top of things. It’s like your house or your car. If you just ignore it, don’t do things for a couple of years, they start breaking down.”

The project came in almost on budget, which is important as the bridge’s upkeep, running and staff costs are all paid using toll money. Photograph: Adrian Sherratt/The Guardian

As in most walks of life, the climate emergency is a challenge Ralph and the trust are having to face. “We were monitoring the bridge daily in the summer with the very hot weather. And maybe if the bridge was being designed today, there would be a little bit more robustness around wind.”

The prevailing south-west wind is not usually a problem and the bridge rarely has to close but if it blows directly through the Avon Gorge it can be more difficult. “We need to keep an eye at both the magnitude of any wind events but also their frequency,” Ralph said.

The engineer admires the bridge’s designers, including Isambard Kingdom Brunel. “It’s remarkably advanced for its time.”

The bridge rarely has to close, but if the wind blows directly through the Avon Gorge it can be difficult. Photograph: Ben Birchall/PA

And there is no sign that its days are numbered, largely because the Victorians did not skimp. Ralph said: “There are three layers of chains. The original Brunel design only had two, but because it went from a timber design to a cast-iron deck, they upped it to three.

“There’s a little bit of comfort in there. Today there might be pressure to say, well, can you keep it to two, but in Victorian times they did like to add a little bit of meat on the bones.

“It doesn’t have a finite life. There’s no end date in our plans. We all just keep it going in the highest standards as we can. It’s in really good condition as long as we keep doing what we need to do, keep our attention on it and don’t let things drift. Forever is a long time but there’s no reason why we have any need to worry at the moment.”



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Uber begins self-driving robotaxi trial in Manchester | Uber

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Uber has begun a trial of autonomous vehicles on the streets of Manchester as it looks to bring robotaxis to cities around the UK.

The first self-driving cars are operating, using the technology of its partner firms Pony and Verne, with whom Uber recently launched Europe’s first autonomous taxi service in the Croatian capital, Zagreb.

Uber said it was “excited to take this first step toward making this technology accessible to people across the UK”.

In social media posts, Verne said it had “started our autonomous vehicle testing in Manchester”, while Pony said there were “plans to bring robotaxis to the city” and that testing was under way.

The tests involve the company mapping the streets of the city in north-west England with a safety driver behind the wheel and no passengers.

Limited passenger services started last month in London, but with a safety driver in the front seat of cars supplied by Wayve under Transport for London’s licensing rules for private hire vehicles.

The next steps are unclear. Opposition from Uber drivers, their unions and the capital’s politicians to the rollout of robotaxis is mounting. The GMB and ADCU unions have both said thousands of drivers jobs will be lost and have called for help for those affected.

A critical report from London assembly’s transport committee this week called for the government to devolve authority over autonomous taxi services.

It said there was “considerable uncertainty about many of the claimed benefits of autonomous passenger vehicles”, and fears over the impact on public transport and congestion, as well as safeguarding and accessibility for disabled passengers.

There has been no official application to launch passenger services in Manchester so far, and the vehicles are operating under government licence via the Driver and Vehicle Standards Agency (DVSA) and the Department for Transport.

A spokesperson for Transport for Greater Manchester said it wanted the city’s taxis to be the safest in the country.

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“New technologies play an increasingly important role in the growth of our city region,” they said. “But they need to be introduced responsibly, safely and with real thought about what it means for our residents.

“Although no applications have been made to operate driverless taxis in the Greater Manchester, we’re aware of potential interest from companies to do so.

“Safety will always be our top priority, and we will need strong assurances that no vehicles will operate on our roads that pose any risk to residents.”

Uber said it expected to offering robotaxi trips in as many as 15 cities worldwide by the end of 2026, mainly in the US and the Middle East.



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