Crime & Safety
Waitrose issues customer statement on in-store cafe changes
The brand has more than 300 stores throughout the country with many of these having a cafe under the same roof.
Waitrose cafes offer a large menu with a variety of both hot and cold food served to customers, as well as drinks, including tea and coffee.
The menu has been changed several times in recent years, meaning previous favourite meals such as the Aberdeen Angus Burger have been removed from the options.
READ MORE: UK drivers warned over soaring fuel prices amid heatwave
One Oxford resident said: “The burger was what I always got whenever I went to the Botley Road Waitrose.
“I was sad to see it go as it was great value for money and was packed full of flavour.”
Waitrose has now clarified the menu has seasonal changes to ensure customers continue to have a fresh variety of options.
A spokesperson for the brand said: “We change our menu seasonally to make sure it’s fresh and vibrant for the food lovers we serve.
“While we can understand our customers’ loyalty to our British high welfare burgers, which are still available in store, we’re sure they’ll be equally tempted by our flatbread toasties and chicken caesar on sourdough toast.”
READ MORE: Police presence warning after man ‘stabbed’ in knife attack
This comes after a Waitrose notice issued to Oxford customers said free coffee was not on offer for the time being because machines were broken.
The two coffee dispensers at the Botley Road branch were out of order for a week, leaving some customers disappointed they can no longer access their free cappuccino or flat white using their Waitrose card.
According to staff, the store is waiting for an engineer to source parts for the coffee machine, which is positioned close to the store’s entrance.
The customer notice said: “Sorry, we are unable to serve hot drinks at the moment because our coffee machine is out of order. Please ask a partner (member of staff) if you require assistance.”
The issue is not a universal problem – coffee machines at other Waitrose stores, including the one in Abingdon, were working well.
Chiltern Railways cancelled its 4.37pm service to the West Midlands from Marylebone in Banbury at 5.38pm on bank holiday Monday.
Passengers reported the air conditioning had broken, with the sweltering conditions becoming unbearable inside the carriage.
A Chiltern Railways spokesperson said: “We are sorry that due to a fault with the air conditioning on a train, the 4.37pm service from London Marylebone to Stourbridge Junction on Monday, May 25 was cancelled at Banbury.
READ MORE: Arrest made in major emergency incident as road blocked
“Customers were able to use their ticket to board the next service to the West Midlands which departed Banbury 50 minutes later.
“We encourage customers who were delayed as a result of the disruption to claim compensation via the Delay Repay scheme.”
The next service to the West Midlands departed Banbury at 6.27pm.
Staff handed out bottles of water to dehydrated passengers on Banbury’s platform.
The Daily Mail reported temperatures got up to 45C on the train.
Oxfordshire was one of nine counties where temperatures rose above 32C on Monday amid an historic bank holiday heatwave.
Records for May temperatures were broken at RAF Benson and RAF Brize Norton, where temperatures reached 33.6C and 32.9C respectively.
Until Monday, the highest May temperature had been 32.8C which was last reached in 1922 and 1944, the Met Office said.
Emergency barrier repairs on the Oxfordshire M40, after an earlier crash, are causing severe delays on the road.
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Kenneth Hancox, of Quarry Road, Hornton, near Banbury, was sentenced on Friday, May 22.
The 67-year-old was charged with one count of section 20 grievous bodily harm, threats with a knife in a private place and threats to kill.
READ MORE: Oxford drug dealer jailed after £11k of cocaine found in car
The court heard the grievous bodily harm offence was committed on September 5, 2017 and resulted in the victim having a broken jaw.
The knife threat was committed on December 6, 2022 and the alleged threat to kill on February 13, 2024.
All the offences were committed at the home address of Hancox in Hornton, near Banbury.
The defendant pleaded guilty just before a trial was due to start earlier this year.
He was sentenced to 27 months imprisonment, suspended for three years.
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