Connect with us

UK News

Firm bookings, fast refunds: easyJet and On The Beach aim to reassure jittery travellers with holiday pledges | Travel & leisure

Published

on


Forget the best infinity pool or alluring sea view: travel firms are now competing for the summer holidaymakers’ pound with pledges of the least likely cancellation – or the fastest refund.

Airlines and travel companies have been vying to announce fresh commitments to reassure jittery consumers who are booking flights ever later since the start of the US-Israel war on Iran.

The hostilities have been driving up oil prices, with jet fuel costs rising even more sharply. More worrying for many thinking of a summer trip, as the standoff and blockades around the strait of Hormuz continue, is the prospect of scarcity leading to flights being axed.

Some European airlines such as Lufthansa have already cancelled thousands of flights owing to rising fuel costs, while Virgin Atlantic has introduced a fuel surcharge on long-haul flights.

EasyJet and its holiday business launched a “book with confidence” promise on Friday, ruling out any additional fuel charges, with the airline affirming that it “intends to run” its full summer schedule, carrying more than 50 million passengers.

Meanwhile, the travel firm On The Beach committed to same-day refund processing for cancelled flights. The firm said it was the first package holiday provider to pledge to give customers holiday money back in full immediately, or to offer an alternative flight, should disruption strike this summer.

Most large holiday firms, including Tui and Jet2, have – quietly or not – now ruled out additional charges. Jet2 underlined the point last week by saying it had “removed the provision” in its booking conditions allowing for fuel surcharges and added a “no surcharges” strapline to its ads.

The airline and travel industry has been clear it does not anticipate disruption anywhere near the level of the Covid pandemic or its aftermath, but many consumers will have recent memories of struggles to obtain refunds swiftly or at all.

Forget infinity pools, travel firms are offering quick refunds and no fuel surcharges to get customers to book. Photograph: Posed by model; Tom Merton/Getty Images

Caspar Nelson, of On the Beach, said its immediate refund pledge meant customers could “get back to looking forward to their summer instead of worrying about it”.

Many, however, clearly still are concerned. EasyJet said the travel industry was seeing later bookings amid heightened uncertainty. Kenton Jarvis, the airline’s chief executive, said: “We understand that global events may affect travellers’ confidence at the moment, but we believe that everyone has a right to book their flights and holidays with confidence.”

Garry Wilson, the boss of easyJet’s holidays arm, said its operations remained unaffected and customers could be confident their holiday would go ahead as planned.

Julia Lo Bue-Said, the chief executive of Advantage Travel Partnership, welcomed the “bold, positive messages” from travel firms to help convert “strong browsing into bookings”. She said: “The feedback from our travel agents is that consumers are desperate to go away, but the headlines don’t help; the appetite is there but the noise does create some uncertainty.”

Mark Tanzer, the chief executive of the travel association Abta, said news of soaring jet fuel prices and potential scarcity would have left people wondering about their upcoming holidays. He said: “We’re keen to assure people that travel is still going ahead, and holidaymakers are getting away on their trips.”

Holidaymakers who have booked packages are usually best protected while abroad, while airlines are also obliged to offer full refunds or provide alternative travel.

The UK government and airline industry have said they do not currently have any shortage of jet fuel, with imports from the US largely supplementing supplies from the Gulf. However, they have made contingency plans for cancellations, and the International Energy Agency has warned that Europe will face shortages of jet fuel within weeks.

While uncertainty about airline cancellations persists, travel firms have indicated that fears over visiting the eastern Mediterranean appear to have subsided, with renewed bookings to Turkey, Cyprus and Egypt.

Holidaymakers are also anxious about the impact of the EU’s entry-exit system, which should now be requiring visitors to register biometric information at the border, and has already meant some travellers missing flights. Greece has said it will not enforce the checks on British visitors, to minimise the potential for summer chaos.

Wizz Air’s boss, József Váradi, earlier this week maintained that despite uncertainty, and the potential for some airlines to go bust if fuel prices stayed high, July and August bookings remained strong. “People are sticking to their summer plans and they say no matter what, ‘I’m going to go’,” he said.



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

UK News

Gasps and tears in court as 10 more sentenced over Ely riots

Published

on



The deaths of teenagers Kyrees Sullivan and Harvey Evans sparked hours of violence and vandalism.



Source link

Continue Reading

UK News

Supreme court sides with Texas marijuana user who wants to own a firearm in latest case expanding gun rights – live | US supreme court

Published

on


Supreme court backs challenge to ban on gun ownership for drug users

The supreme court has sided with a marijuana user who wants to legally own a gun, the latest in a line of firearm cases from a court that has expanded gun rights.

In a 9-0 ruling, the justices sided with Ali Danial Hemani, a resident of Texas who was charged with felony gun possession after he acknowledged being a regular marijuana user. Hemani wasn’t charged with any other crimes or accused of using the weapon under the influence.

The 1968 Gun Control Act makes possession of a firearm illegal for anyone ⁠who “is an unlawful user of or addicted to any controlled substance”.

That gun restriction led to the 2024 conviction of Hunter Biden, who later that year received a pardon from his father, then-president Joe Biden. Prosecutors had accused him of lying about his use ⁠of narcotics in 2018 when he purchased a Colt Cobra handgun.

Hemani argued that a federal law barring gun ownership from anyone who uses drugs illegally violates the constitution’s second amendment.

The decision is a loss for the Trump administration, which had defended the 1968 law despite arguing against other gun restrictions.

Share

Updated at 

Key events

Supreme court releases opinions

The supreme court has started releasing opinions, so far it has issued a ruling backing a challenge to a federal law barring drug users from owning guns.

We’ll bring you any more updates here as we get them.

Share

Updated at 



Source link

Continue Reading

UK News

First Russian shadow fleet tanker enters Channel since Smyrtos boarding

Published

on



Forwarder, a Russian-flagged ship which left port in Primorsk last week, entered the Channel on Wednesday evening.



Source link

Continue Reading

Trending