Business & Technology
Retailers lag on AI as leaders widen performance gap
SOFIAH NICHOLE SALIVIO
News Editor
Anaplan, Incisiv and World Retail Congress have released a global study on retail resilience and AI adoption, highlighting a clear performance gap between faster-moving retailers and the wider sector.
The study surveyed 298 merchandise planning and supply chain executives across North America and EMEA. It found that leading retailers achieve average full-price sell-through of 71%, compared with an industry average of 57%, with faster responses to demand signals setting stronger performers apart.
Many retailers also believe slow decision-making is costing them sales. Two-thirds of respondents said they lose 3% or more of annual sales because they cannot react quickly enough to shifts in demand, while one-third estimated losses above 6%.
For a retailer with annual revenue of USD $1 billion, that would amount to more than USD $60 million in lost sales. The report linked those losses to long planning cycles: 69% of organisations rebalance inventory monthly or less often, and 78% adjust upstream supply quarterly or more slowly, despite having access to real-time demand signals.
“Our research shows that the organisations pulling ahead have restructured accountability and given systems the authority to act. The performance gap between them and the rest of the industry is now measurable in full-price revenue – and it is growing,” said Gaurav Pant, Chief Insights Officer at Incisiv.
AI readiness
The research also highlights a gap between interest in AI and its use in day-to-day retail planning. More than 85% of executives rated AI as critical across retail functions, yet deployment remained much lower.
Only 31% of respondents had deployed AI in demand forecasting, while just 13% had introduced it in exception management, where faster decision-making can have a direct operational impact. The report described this as a 60-percentage-point gap between perceived importance and adoption.
Workforce preparation emerged as another weak point. Executives said more than half of supply chain and merchandise planning roles would require materially different skills by 2030, but only 11% of teams have received any AI training so far.
The study warned that poor preparation could create two problems inside organisations: staff may reject AI outputs because they do not trust them, or accept them without enough judgement to recognise when the system is wrong.
“This research makes clear that the competitive divide in global retail is no longer about who has the best forecast. It is about who can turn insight into action fastest – and that requires a fundamentally different operating model,” said Ian McGarrigle, Chairman of World Retail Congress.
Leaders pull ahead
The report grouped respondents by operational maturity and identified a top 10% tier as leaders. These retailers were more likely to update plans quickly, align teams around common incentives and embed AI more directly in decision-making.
Among that group, 90% refresh demand forecasts weekly or in real time. By contrast, around two-thirds of the wider industry still operate on monthly or quarterly forecasting cycles.
The same pattern appeared in organisational design. According to the survey, 24% of leaders had unified cross-functional incentives, five times the industry average.
AI use in decision-making also differed sharply. The study found that 76% of leaders operate at system-recommended or autonomous AI decision levels, while none rely on fully manual processes.
This suggests the gap is not simply about access to software, but about how companies organise decisions and act on information. The findings indicate that retailers that can shorten planning cycles and connect insight to execution are better placed to protect margins and reduce lost sales.
“The retailers in this study who are winning have moved from just looking at data to acting on it. They are turning analytical noise into precise action by using AI-driven tools that bring purpose-built functionality and deep expertise into their core planning workflows. This connection between insight and execution is what enables them to make informed, confident decisions at the moment they matter, and it’s what truly separates the leaders from the rest,” said EJ Tavella, EVP and GM of Integrated Business Applications at Anaplan.
Respondents represented businesses with annual revenue ranging from USD $250 million to more than USD $5 billion. More than half were based in North America, with the remainder in EMEA. The study assessed supply chain maturity through a 15-question index covering cross-functional integration, responsiveness, technology and AI infrastructure, and organisational adaptability.
Business & Technology
QuEra’s Libra fault-tolerant quantum computer due in 2028
QuEra Computing has announced Libra, its first fault-tolerant quantum computer, and plans to make the system available on Amazon Braket in 2028.
It has also expanded its multi-year strategic collaboration with Amazon Web Services, with Libra becoming the first system covered by the broader agreement.
The Boston-based quantum computing company describes Libra as a megaquop-class machine, a term it uses for a system intended to carry out about one million reliable logical quantum operations. The machine is projected to offer more than 256 error-corrected logical qubits and a logical error rate of 10−6.
Fault-tolerant quantum computing is widely viewed as a key step beyond today’s error-prone systems because it is intended to support longer, more dependable calculations. QuEra says this could open a path to early commercial and research workflows in fields such as molecular simulation, materials discovery and optimisation, where classical computing methods can struggle as problems grow larger.
AWS link
Under the arrangement, AWS customers will be able to access Libra through Amazon Braket, the cloud group’s managed quantum computing service. AWS says Braket gives users a single environment to build and run quantum applications alongside existing classical infrastructure, including high-performance computing, artificial intelligence and machine learning services.
The tie-up extends a relationship that began in 2022, when QuEra’s Aquila system became available on Amazon Braket. Aquila is a 256-physical-qubit neutral-atom quantum computer, while QuEra’s Gemini system, which the company says has logical-qubit functions, is co-located with the ABCI-Q supercomputer in Japan.
Andy Ory, chief executive officer of QuEra Computing, said the company sees the announcement as part of a broader shift in the industry.
“Fault-tolerant quantum computing is moving from a scientific milestone to an engineering and deployment roadmap,” Ory said.
“We have executed this roadmap in the open, with peer-reviewed milestones and validated system advances. Libra brings fault-tolerant computing to the cloud at scale in 2028. It is an important step forward, and subsequent generations will scale even further, as we will reveal in our roadmap webinar later this month. We are inviting leaders to engage now so they can build the talent, use cases and workflows needed to be ready when these systems come online,” he said.
Research base
QuEra says every building block of the Libra architecture has already been validated in peer-reviewed research. It points to eight papers in Nature and Physical Review Letters by its teams and by researchers in the laboratories of its scientific founders at Harvard and MIT.
According to the company, the papers cover logical qubits, below-threshold error correction, transversal logical operations, fast decoding for real-time error correction, sustained operation of thousands of qubits with continuous atom reloading, and error-correcting codes intended to reduce the number of physical qubits needed for each logical qubit.
Neutral-atom quantum computing has drawn increasing attention as one of several technical approaches in the race to build practical quantum systems. QuEra’s strategy has focused on demonstrating error correction and then scaling towards fault tolerance, rather than only increasing raw qubit counts.
Amazon Web Services says the collaboration reflects its view that fault-tolerant quantum systems will become part of customers’ computing environments.
“We believe fault-tolerant quantum computing will become a foundational part of how customers solve their hardest computational problems on AWS. QuEra’s technology has demonstrated a clear path to that future. By bringing these capabilities to customers through Amazon Braket, they can combine QuEra’s fault-tolerant quantum processors with the scalable AWS HPC and AI services they already rely on,” said Eric Kessler, general manager of Amazon Braket at AWS.
Commercial pressure
QuEra is also using the announcement to urge potential users to prepare for fault-tolerant systems before they become commercially available. It plans to keep building successive in-house generations of fault-tolerant systems ahead of Libra’s release, both to refine the design and to give selected partners earlier access to working environments.
Yuval Boger, chief commercial officer of QuEra, said organisations that delay planning could lose time once the systems arrive.
“Waiting until 2028 to build a quantum strategy is a competitive risk,” Boger said.
“The algorithms that will harness fault-tolerant systems at this scale might not yet exist. Given that Libra will be available on the cloud in 2028 with a one-in-a-million error rate, the organizations that start co-developing now will be operational on day one, not catching up,” he said.
Industry analysts say the announcement marks an important moment for a field often criticised for setting ambitious targets without enough technical disclosure. QuEra’s emphasis on peer-reviewed milestones appears intended to distinguish its timetable from less transparent claims in the sector.
“QuEra’s plan to deliver fault-tolerant systems in 2028 represents a significant inflection point for the quantum computing industry. QuEra’s approach entails publishing every milestone, validating through peer review and now offering concrete QC end-user engagement paths. This disciplined and visible strategy is what aspiring QC end users in HPC centres and related government programs want to see before committing substantial resources to an emerging technology,” said Bob Sorensen, chief analyst for quantum computing at Hyperion Research.
Business & Technology
Bicester Village Itsu free sushi giveaway for World Day
The restaurant is offering the first 30 customers who arrive wearing something pink the chance to claim a complimentary tuna and salmon sushi box, usually priced from £6.49.
The box includes line-caught yellowfin tuna nigiri, omega-3 rich sashimi-grade Atlantic salmon nigiri, plus wasabi, pickled ginger and soy sauce.
READ MORE: Royal Mail slammed for ‘useless’ service in Oxfordshire town
Siobhan Connolly, head of food, said the giveaway aims to build on last year’s celebrations, which saw more than 40,000 customers visit.
She said: “We’ve got sushi on the brain every day, so naturally we wanted to celebrate World Sushi Day in a way our customers would love.
itsu prepares thousands of sushi rolls daily using fresh ingredients delivered each morning.
Business & Technology
Access PaySuite buys Ordo Open Banking infrastructure
KAREN JOY BACUDO
Finance Editor
Access PaySuite has agreed to acquire Ordo’s Open Banking infrastructure, giving the payments arm of The Access Group ownership of its Open Banking payment rail.
The acquisition adds Open Banking to Access PaySuite’s existing card and Direct Debit services and gives it direct control of the payment acceptance layer across all three methods. Open Banking will be embedded across its platforms as a native feature, rather than offered through a third-party arrangement.
The move comes as Pay by Bank use continues to grow in the UK. Open Banking Limited said the system processed 351 million payments in 2025, up 57% year on year, with more than 16.5 million active users.
Access PaySuite said owning the infrastructure will allow it to combine payment initiation with real-time account data. It is positioning that combination as a way to expand beyond transaction processing into services tied to collections, affordability checks and financial support.
Broader use
In arrears management, live financial data can help housing associations identify hardship earlier, adjust recovery approaches and offer repayment plans during contact with tenants or customers. For affordability assessments, verified account data can replace self-reported figures at the point of application.
The same framework could also support hardship planning by enabling earlier intervention before accounts worsen. In each case, the model relies on linking payment activity with account information at the point a decision is made.
The transaction also paves the way for Variable Recurring Payments (VRP), a real-time alternative to Direct Debit. Access PaySuite said the method gives payers greater control over authorisation while allowing merchants and service providers to collect funds more quickly and with more flexibility.
Control of the infrastructure is also likely to have operational effects within the payments business. The rail can reduce acceptance costs, shorten settlement times and provide more detailed reconciliation data.
These changes matter because many software providers in payments still depend on external partners for parts of Open Banking connectivity. By bringing the infrastructure in-house, Access PaySuite is seeking tighter integration between payment collection and its customers’ software systems.
Regulatory step
The acquisition also sits alongside Access PaySuite’s pursuit of Financial Conduct Authority permissions for Payment Initiation Services and Account Information Services. Those permissions would allow it to provide regulated Open Banking functions directly rather than through another licensed provider.
“This acquisition isn’t about adding a payment method. It’s about what we build with it. We’re embedding Open Banking natively across our platforms, and the bigger opportunity is blending payments with financial intelligence to tackle genuinely hard problems. That’s where payments stop being a utility and start driving real outcomes – more revenue recovered, lower cost to serve, and better financial lives for the people on the other end of every transaction,” said Giulio Montemagno, Managing Director, Access PaySuite.
“Underpinning this is Access PaySuite’s pursuit of FCA permissions for Payment Initiation and Account Information Services. These are not just regulatory milestones, but what makes the next generation of outcomes possible. Together, they open an entirely new class of solution: intelligence embedded directly at the point of need. The UK’s National Payments Vision puts Open Banking at the centre of how payments should evolve. Access PaySuite intends to be at the front of that wave.”
Access PaySuite is the payments division of The Access Group. This business software provider says it serves more than 160,000 small and mid-sized organisations across Europe, the US and Asia-Pacific. The group’s software is used in both commercial and non-profit sectors, giving the payments arm a large installed base into which Open Banking services can be introduced.
For the wider market, the deal reflects a continuing shift in Open Banking from a standalone payment option to a component within sector-specific software. Rather than competing only on checkout conversion, providers are increasingly using bank payment tools and account data to support credit decisions, debt collection and customer support processes.
The trend is particularly visible in sectors where recurring payments, arrears and affordability checks are closely linked, including housing, utilities and other service-heavy industries. Access PaySuite said the combination of payment initiation and account information can be used directly at the point where a customer needs to pay, seek support or be assessed for repayment terms.
Open Banking will sit alongside cards and Direct Debit within a single platform.
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