Connect with us

Business & Technology

HBHR launches HRGenie Auto amid payroll error fears

Published

on


HBHR has launched HRGenie Auto, an artificial intelligence tool for HR and payroll users that can navigate the platform on a user’s behalf in real time.

The launch coincides with survey data from HBHR on payroll errors and employee expectations of workplace technology. Its poll of 2,000 UK employees found that 85% expect employers to use modern payroll technology to reduce mistakes, while 61% would look for a new job if payroll errors continued for six months.

HRGenie Auto builds on HBHR’s existing HRGenie system. Rather than only answering questions, it carries out actions inside the software while the user watches the process on screen.

The product is intended to reduce the training and support needed when employees, managers and HR teams use HR and payroll systems. HBHR said software changes, process updates and staff turnover often create a constant need for guidance, adding to the workload of HR and payroll departments.

Callum Pennington, Chief Executive Officer and Co-Founder of HBHR, said: “The HRGenie has always been able to answer questions, complete tasks and tell you where things are. But HRGenie Auto takes that a significant step further. Now, when you ask the platform something, it doesn’t just give you an answer. It takes over. That might sound like a small change. It isn’t. The biggest hidden cost in HR technology has never been the software itself, it’s the time spent learning it. With HRGenie Auto, the platform becomes the teacher. It shows people what to do, in the moment they need it, without anyone having to step in. This is what modern HR software should look like. Less like a system you have to learn and more like a colleague who just gets things done.”

Payroll Pressure

The survey highlights the commercial and operational risks employers face when payroll goes wrong. HBHR found that 24% of employees said pay mistakes had made it harder to afford rent, food or energy bills, while 20% said they had missed a bill entirely because of a payroll error.

In London, the figures were higher: 34% of employees said they had been unable to cover a bill because of a payroll mistake, and 31% had to borrow money to make up the shortfall.

The polling also pointed to a retention issue. According to HBHR, 76% of Gen Z workers and 72% of millennials said they would be likely to seek a new role if payroll errors persisted for six months. Across all workers surveyed, 23% said they had spotted a mistake in their payslip in the past year.

Confidence in payroll accuracy also varied by age group. HBHR found that 29% of Gen Z and millennial employees felt confident about payroll accuracy, compared with 43% of baby boomers.

Compliance Shift

HBHR linked the launch to broader change in the payroll market as HMRC payroll and tax reforms take effect. Only 36% of employees surveyed believed their employer had told them what was changing, while 30% said they had received no communication at all.

That leaves employers facing two pressures at once: adapting to regulatory change and maintaining trust in pay accuracy. HBHR argued that the burden often falls on internal teams already managing compliance, staff queries and routine administration.

It also found that 72% of employees believe technology underpins their confidence that pay will be accurate and on time. For software suppliers, that creates an opening to position systems not simply as administrative tools but as part of the employee experience.

HBHR, formerly known as HealthBox HR, provides HR, time and attendance, and payroll software in one system. HRGenie Auto is available to customers now.

Pennington said: “Payroll has always been treated as a back-office function, but these numbers make it brutally clear that it now sits on the front line of the cost-of-living crisis. When employees are missing bills because their payslip is wrong, that is not a minor admin issue. It is a systemic failure. HMRC’s changes are a golden opportunity for businesses to assess and evolve their payroll, but if they try to navigate this shift with spreadsheets or outdated systems, they risk pushing more employees into debt and driving out their best talent.”



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business & Technology

Bicester dealership makes the case for a UK touring holiday

Published

on


The family-run business, part of the L C Hughes Partnership, has spent the past few years quietly building itself into one of the larger caravan centres in the south of England, and the timing looks shrewd.

With the pound’s purchasing power abroad still feeling pinched, airport queues a regular feature of the summer news cycle and a generation of younger families rediscovering the appeal of the Lake District, Pembrokeshire and the north Norfolk coast, demand for touring holidays in Britain has held up well.

The site itself is set up to take advantage of that.

Bicester Caravan and Leisure is a main dealer for Swift, Sprite, Elddis, Xplore, Buccaneer and Coachman, which is a fairly comprehensive sweep of the British caravan market in one car park.

The new caravan stock list takes in family-friendly Sprite layouts, the lighter Basecamp range aimed at couples and weekenders, and the more luxurious Elegance Grande and Coachman Lusso models at the top end.

For anyone not ready to commit to a full caravan, the dealership has also become the exclusive UK importer of Comanche folding campers and trailer tents, a Spanish brand with more than two decades of trailer-building behind it.

The Camp-let range, designed for families of four and expandable to sleep up to eight, offers another route in at a lower price point, and the recently announced Cabanon trailer tents add a further option for buyers who want canvas rather than fibreglass.

Tents and folding campers tend to attract first-time buyers, and staff at the dealership are themselves keen caravanners, which makes the showroom feel less like a car forecourt and more like a specialist outdoors shop.

The practical side of caravan ownership is handled on the same site.

An NCC approved workshop takes care of servicing, habitation checks and warranty work across all the major brands, and a fully stocked accessory shop sells everything from motor movers to awnings.

A Camp-let folding trailer tent set up with awning

Secure on-site storage is available for owners who would rather not park a caravan on the drive, and the Bicester Bean cafe gives browsers somewhere to sit down with a coffee between viewings.

A campsite of the dealership’s own is also under construction, which should give new buyers a soft landing for their first night under canvas or in a brand-new van.

None of this would matter much if the wider picture for UK touring was flat, but it is not.

Caravan and motorhome sites across Oxfordshire, the Cotswolds and the south west have been reporting strong forward bookings, and the appeal of being able to set off on a Friday evening without a passport check is hard to argue with.

For anyone in the Oxford area weighing up whether this is the year to take the plunge, the Bicester site is a sensible first stop.

More information about the current stock, the workshop and the Comanche and Cabanon ranges is available on the Bicester Caravan and Leisure website.





Source link

Continue Reading

Business & Technology

FinTech North marks 10 years with Leeds conference

Published

on



KAREN JOY BACUDO

Finance Editor

FinTech North is returning to Leeds for a 10th anniversary conference, marking a decade since the organisation launched in the city.

The event will be held at Salem Chapel, aql’s HQ and the venue where FinTech North began. It will bring together founders, industry executives and public sector representatives to discuss how the sector has changed across Leeds and the wider Yorkshire region.

Participants include West Yorkshire Mayor Tracy Brabin, the National Wealth Fund, Leeds Digital Festival, the Bank of England, the Financial Conduct Authority, Mastercard, GoCardless and FIS.

The agenda will focus on how financial technology has developed over the past decade, along with the regulatory challenges and commercial opportunities facing the market. Topics include mortgages, banking, lending, payments and regtech.

Regional growth

The event comes as new figures highlight the scale of the sector in West Yorkshire and the wider North of England. According to Whitecap Consulting, West Yorkshire is home to 94 fintech firms, while the Leeds City Region fintech ecosystem contributes £700 million a year to the regional economy.

About 60 national and international firms have chosen the Leeds City Region as a base for their UK operations. Across the North, there are around 400 fintech firms employing 20,000 people directly, with a further 70,000 in fintech-related roles.

The sector has also contributed about £2 billion in Gross Value Added to the UK economy. These figures point to the growing strength of regional fintech clusters outside London, particularly in areas with established expertise in financial and professional services.

Leeds has long been one of the UK’s main centres for banking, insurance and data-driven business services, giving fintech companies access to both talent and large customer markets. The city has also worked to raise its profile in digital industries through networks, accelerator programmes and events that connect start-ups with investors, regulators and established financial institutions.

Origins

FinTech North traces its beginnings to a decade ago, when Whitecap Consulting and White Label Crowdfunding launched the initiative as part of the first Leeds Digital Festival programme. Organisers say that early conference helped establish what became the UK’s first regional fintech hub.

Since then, the group has expanded its activity across the North through events that bring together start-ups, larger technology companies, policymakers and academics. Its aim has been to strengthen the Northern fintech ecosystem and create links between regional firms and national decision-makers.

The anniversary conference also coincides with the 10th year of Leeds Digital Festival, underlining how closely the city’s fintech and wider technology communities have developed alongside one another. That overlap has become increasingly important as fintech businesses move beyond payments and consumer apps into more specialised areas of financial infrastructure and compliance.

Joe Roche, General Manager at FinTech North, highlighted the sector’s economic footprint across the region.

“With around 400 fintech firms across the North employing 20,000 people directly, and 70,000 employees working in fintech-related roles, the region has contributed approximately £2bn in Gross Value Added to the UK and become a powerhouse for innovation and opportunity. The Leeds City Region has played a significant role in the growth of the fintech ecosystem, with approximately 60 national and international firms choosing the region as a base for their UK operations,” Roche said.

Roche also reflected on the organisation’s role in the market over the past decade.

“Over these 10 years, FinTech North has played a central role in both advocating for and actively helping to shape the ecosystem. As the country’s first regional fintech hub, we have witnessed and contributed to the development of a thriving national community,” he said



Source link

Continue Reading

Business & Technology

UK travel company ceases trading with flights and holidays at risk

Published

on



Trav Expert Limited (Ltd), based in Hounslow (London), traded under the names Best4trips, Travel Crew, and Air Waay.

The travel company offered flights and holiday packages to destinations around the world, including:

  • Sydney
  • Maldives
  • New York
  • Dubai
  • Barcelona
  • Bangkok
  • Amsterdam
  • Auckland
  • Barbados

Trav Expert Limited ceases trading putting flights and holidays at risk

Trav Expert Ltd ceased trading as an ATOL holder on May 21.

Air Travel Organiser’s Licence (ATOL) is a government-backed financial protection scheme, run and managed by the UK Civil Aviation Authority (CAA), that all tour companies in the UK are required to have.

ATOL guarantees customers receive refunds if a company collapses.

A company fails as an ATOL holder if it has entered insolvency in the past six months and can’t meet its obligations to consumers, the ATOL website explains.

ATOL has warned anyone who has booked flights or holidays with any of the three companies associated with Trav Expert Ltd to check their ATOL certificate and the type of their booking on its claims information page.

It continues: “Bookings sold as accommodation only, non-flight Packages & cruise only bookings, which do not include a flight element, are not covered by the ATOL scheme.”

In this instance, travellers are urged to contact their travel insurance provider or card issuer for assistance.

If the name listed on your certificate is not Trav Expert Limited, contact the ATOL holder shown.



Despite no longer being an ATOL holder, Trav Expert Ltd remains ‘active’ on Companies House.

The company has been contacted for comment.

Who can claim a refund?

Travellers affected by Trav Expert Ltd ceasing trading as an ATOL holder can claim refunds if they meet certain criteria.

ATOL-protected packages with Trav Expert Limited (due to travel after May 21)

Travellers who booked ATOL-protected packages with Trav Expert Limited for trips after May 21, 2026, and have already received their flight tickets should first contact the airline to confirm whether their bookings remain valid.

If the airline confirms the tickets are valid, customers have two options:

  1. If they no longer wish to travel, they can submit a claim for a refund through the ATOL scheme, provided they paid by cheque, debit card, charge card, bank transfer, or cash.
  2. If travellers decide to use the flight but are asked to pay again for other elements of the holiday package, they may claim the cost of these replacement services through ATOL (depending on their original payment method).

ATOL warned that services, including accommodation and transfers, may not have been paid for by Trav Expert Ltd, and travellers could be required to rebook and pay for them directly.

The scheme advised confirming all costs with suppliers before travelling.

ATOL also said: “If you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade. 

“You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.”

Those who paid Trav Expert Limited directly by credit card, even in part, are not eligible to claim a refund from ATOL.

Instead, they must make a claim through their credit card issuer under Section 75 of the Consumer Credit Act 1974.

Credit card providers are responsible for refunding customers up to the entire amount paid, including payments made by cheque, cash, debit card, or charge card.



ATOL-protected flight-only bookings with Trav Expert Limited (due to travel after May 21)

For ATOL-protected flight-only bookings without issued flight tickets, refunds are available through ATOL if payment was not made by credit card and you have been issued with an ATOL Certificate.

Customers who have e-tickets or scheduled flight tickets should confirm validity with the airline, as these are expected to remain valid for travel.

If the airline confirms the ticket is valid, customers are not eligible for an ATOL refund and should still be able to travel.

Cancelled ATOL bookings (before May 21)

For customers still awaiting refunds for cancelled ATOL bookings made before May 21, 2026, claims can be submitted through ATOL, provided payment was not made by credit card.

In all cases where a credit card was used for payment, they must make a claim through their issuer.



Travellers are reminded to keep all original booking confirmations, ATOL certificates, and payment evidence, as these may be required to support their claims at a later stage.

Claims made to ATOL must be made by May 20, 2027.

Other UK travel companies that have closed in 2026

Four other UK travel companies have already closed in 2026:

Luxury UK holiday company Salamander Voyages also shut down in April after entering administration.

Meanwhile, four UK airlines have fallen into administration or liquidation already this year:

  • Ascend Airways (liquidation)
  • EcoJet Airlines (liquidation)
  • Zenith Aviation Limited (administration)
  • European Cargo (administration)

Have you booked flights or a holiday through Trav Expert Ltd (Best4trips, Travel Crew, or Air Waay) recently? Let us know in the comments below.





Source link

Continue Reading

Trending