Business & Technology
UK business travellers embrace shadow AI for trips
SAP Concur has published UK survey findings showing that 75% of business travellers use or would use unapproved AI tools for work travel. The research also found that all chief financial officers surveyed were concerned about the effect of shadow AI on data security and compliance.
The figures point to a gap between company policy and how staff arrange, manage and report business trips. The issue is not limited to deliberate rule-breaking: 32% of travellers said they turn to unapproved tools because their employer does not provide official AI options for planning or booking travel.
The study suggests AI is already widespread in travel workflows. Almost four in five respondents, or 79%, said they had used AI-powered tools to support some part of a business trip.
Among the most common uses, 37% said they used AI to plan a trip agenda. Another 30% used it to track expenses during a trip, while 26% used it to assess travel risks.
Around 24% said they used AI tools to rebook or make changes to a trip, and the same share used them to curate travel options during booking. A further 21% said they used such tools to complete an expense report after the trip.
Who is using it
The survey found clear differences across age groups. Openness to using shadow AI was highest among Gen Z travellers at 79% and Millennials at 76%, before dropping to 62% among Gen X and 49% among Boomers.
Working patterns also appeared to influence behaviour. Remote workers were more likely to say they would use unapproved AI tools, at 81%, compared with 71% of fully on-site employees.
International travel was another dividing line. Three quarters of those who travel abroad for work said they have used or would use shadow AI tools, compared with 63% of domestic business travellers.
Availability appears to be only part of the issue. SAP Concur found that 43% of respondents preferred tools other than those approved by their employer, suggesting staff often see consumer AI products as more useful or easier to access than official systems.
Governance concerns
For finance leaders, the spread of unapproved tools raises concerns about oversight of spending, personal data and links to internal systems. All chief financial officers surveyed said they were worried about shadow AI in business travel, reflecting how closely travel booking and expense management sit to finance controls.
Paul Dear, vice president, Concur Travel EMEA at SAP Concur, said the pattern showed a broader management problem rather than an isolated technology issue.
“It’s a huge worry for business leaders. 100% of CFOs say they’re concerned by shadow AI in business travel,” said Paul Dear, vice president, Concur Travel EMEA at SAP Concur.
He warned about the risks created when workers rely on systems outside approved company processes.
“As consumer AI tools proliferate, they open the door for employees to use unsanctioned systems for booking or planning business travel. Unfortunately, this shadow AI can create security risks, particularly when employees input sensitive data or connect business systems to unauthorised software. Leaders must educate workers on the risks and provide T&E tools that deliver the desired level of AI support,” Dear said.
What staff want
The survey also explored the AI features employees want in work travel tools. The most common request, cited by 38% of respondents, was for AI integrations in other parts of the workflow, such as presentation software and calendars.
Another 36% said they wanted AI embedded in communication software including Teams and Slack. Some 32% wanted integrations in role-specific tools such as customer relationship management systems.
Proactive prompts were also in demand. Nearly a third, or 31%, said they wanted AI that notifies them to book through alerts or reminders, while 30% wanted chatbot interfaces within existing booking tools.
Taken together, the findings suggest companies face a practical challenge as they try to impose governance on AI use in travel. Employees are already using AI for booking, risk checks and expenses, but many appear willing to do so outside approved channels when official tools are missing or fail to meet their needs.
For travel and finance teams, that leaves a choice between tighter enforcement and broader adoption of sanctioned tools that fit into the systems employees already use. In the survey, 38% of employees said they wanted AI integrations in other parts of the workflow, and 36% wanted AI embedded in communication software.
Business & Technology
Developer for delayed surgery is “fired up to get started”
Great Western Park, a 3,300-home estate was completed in 2022, and was initially granted planning permission in 2008, with a new GP surgery included.
The planning permission for the new surgery dates back about 10 years but there have been repeated delays.
READ MORE: Delayed GP surgery gets new developer
In April, Woodlands Medical Centre appointed London-based Apsley Henley Med Ltd as the new developer for the long-awaited project.
The AHML team has for over 30 years delivered GP surgeries around the UK from Kent to Scotland.
The appointment follows action taken by the former NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB) to identify an alternative developer.
This comes after Assura’s proposal for the new surgery building was deemed unaffordable.
Nick Bastian, director at Apsley Henley Med Ltd, said: “We are looking forward to working with the GP practice, Thames Valley ICB and Vale of White Horse District Council on this exciting scheme. Our team is ready and fired up to get started.”
Partners at the Woodland Medical Centre are hopeful the project can now move forward, while recognising that several “legal hurdles” remain before construction can begin, according to Apsley Henley Med Ltd.
It added that vital next steps include: progressing the required legal agreements between all parties, and completing the land transfer to Vale of White Horse District Council.
Apsley Henley Med Ltd also pledged to continue engagement with Woodlands Medical Centre to keep the project moving and ensure compliance with all regulatory requirements.
Didcot and Wantage MP Olly Glover at Great Western Park (Image: Olly Glover)
Olly Glover, MP for Didcot and Wantage, has repeatedly pressed for updates on the delayed scheme.
In October, he raised the issue in the House of Commons with former Health Secretary Wes Streeting urging action to help unblock plans. Following this exchange, Mr Streeting promised to ‘find out what’s gone wrong’.
Mr Glover explained at the time that Great Western Park has added more than 3,000 homes to Didcot, with Valley Park under construction adding over 4,000 more. Yet the GP surgery promised in 2008 remains an empty patch of land.
Great Western Park in Didcot (Image: Oxford Mail)
Despite the council having granted planning permission, Woodlands Surgery being prepared to run the new facility, and the Integrated Care Board (ICB) supporting the case for one, progress was stalled with NHS England, leaving local primary care services struggling to cope with increasing demand for appointments.
Mr Glover said earlier: “Residents in Great Western Park have waited far too long for the GP surgery that was promised years ago.
“With a new developer now appointed, this should provide the momentum that is needed to get this project up and running.
“My constituents deserve access to primary care that keeps up with housing growth, and I will continue to press the ICB to make sure that this project finally becomes a reality.”
Didcot West county councillor Ian Snowdon earlier launched a petition calling for a binding timetable and delivery commitment from the ICB and for urgent interim GP capacity measures such as temporary clinical space, additional staff, or expanded appointment capacity.
About £791,000 in developer contributions was secured for the new surgery in 2016.
Business & Technology
Witney estate agent backing new home buying reforms
Brendan Kay, managing director of Parkers Properties – which has branches in Witney and Eynsham – said the Government’s new Home Buying and Selling Reform Roadmap could ease transactions for buyers and sellers alike.
The roadmap, announced on June 19, aims to simplify and speed up home moves, while reducing unexpected setbacks that can cause sales to fall through.
Mr Kay said: “West Oxfordshire has some of the most desirable homes in the country, but many of them are also among the most complex to buy and sell.
“From listed cottages and converted barns to properties affected by conservation area restrictions, private drainage systems and historic rights of way, important information often emerges late in the transaction.
“That can create delays, uncertainty and sometimes cause sales to fall through altogether.
“The principle behind these reforms is therefore very positive.
“Anything that encourages more information to be gathered and shared at the start of the process should help buyers make better informed decisions and reduce the risk of unpleasant surprises further down the line.”
Proposals include the introduction of mandatory ‘sales packs’ containing key details about a property’s condition and any leasehold costs.
These would be provided at the point of listing to ensure buyers have vital information before making an offer.
While the packs will not be introduced immediately, the Government is working with the property industry to identify what information can be made available voluntarily.
Mr Kay said: “Moving home is already one of life’s most stressful experiences.
“If these changes result in greater transparency and certainty from the outset, they have the potential to improve the experience significantly for buyers and sellers across West Oxfordshire.
“The detail of implementation will be crucial, but this is the most significant attempt to modernise the home buying process that we’ve seen in many years.”
The roadmap also calls for greater professional standards in the property sector.
A non-statutory Code of Practice is expected later this year, with a public consultation on mandatory qualifications for estate and letting agents set for 2027.
Mr Kay said: “Buying or selling a home is often the largest financial transaction people will ever undertake, yet estate agency remains one of the few professions where formal qualifications are not universally required.
“In a market such as West Oxfordshire, where many homes are unique and complex, professional knowledge matters.
“Greater professional standards and a stronger focus on qualifications can only help improve confidence, transparency and outcomes for buyers and sellers alike.”
Business & Technology
Blenheim Palace launches new private travel trade tours
The Oxfordshire estate is inviting travel trade partners to curate tailored, off-hours experiences for their clients, featuring guided tours, historical talks, and fine dining within the palace itself.
Exclusive tours include access to areas not normally open to the public, outside normal opening hours, offering visitors a quieter, more immersive experience.
Themed talks cover key aspects of the estate’s 300-year history, including its royal connections, military heritage, and notable figures such as Sir Winston Churchill.
Among the standout experiences is Tim’s Tales, hosted by the former butler to the late Duke of Marlborough, who shares personal stories within the ‘Life Below Stairs’ exhibition.
Meanwhile, the Executive Winston Churchill Experience offers a full day exploring the life and legacy of the wartime leader.
Bespoke tours are fully customisable and can include private dining, curator-led insights, and garden tours, with each guest receiving a luxury gift bag.
The Group Partnerships team at Blenheim Palace is available to assist with bookings and trade pricing.
All areas of the estate operate a cashless system, including ticketing, retail and dining outlets.
For more information or to make a booking, contact the team at partnerships@blenheimpalace.com or visit blenheimpalace.com.
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