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Transport & storage firms boost AI use by 11 points

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UK transport and storage companies are increasing their use of artificial intelligence, with new Office for National Statistics survey data showing adoption in the sector has risen by 11 percentage points since December.

The figures show 27.1% of businesses in the category, which includes logistics, parcels, haulage and warehousing, now use AI in some part of their operations. That means 72.9% still do not use the technology, down sharply from 83.9% at the end of last year.

Parcelhero said the data points to a rapid shift in attitudes across the sector as operators test where AI fits into day-to-day business tasks. Compared with other industries, transport and storage does not appear notably behind similar parts of the economy in adopting the technology.

Manufacturing recorded the same share of businesses not yet using AI, at 72.9%, while retail was slightly further ahead, with 67.7% yet to adopt it. This leaves transport and storage broadly in line with sectors facing similar pressures around cost control, service delivery and administration.

Current uses

Among transport and storage companies already using AI, the most common application is improving business operations. Survey figures cited by Parcelhero show 29.8% of adopters use AI for that purpose.

A smaller group, 15.7%, uses the technology to provide or personalise products or services, while 10.2% say it is helping them explore new markets.

The data also highlights where businesses say AI is changing work inside their organisations. The roles most affected so far are data analysis, cited by 16.4% of respondents, followed by administration at 11.3% and creative or design roles at 11%.

Training is already part of that adjustment, with 28.5% of transport and storage firms using AI saying they are training or retraining existing staff in the technology.

On staffing levels, the survey does not suggest widespread cuts linked to AI adoption in the sector. Among businesses already using the technology, 31.3% said there would be no change in workforce numbers, while the share saying AI would definitely reduce headcount was too small to register in the published figures.

Investment choices

The figures show no single dominant model for deploying AI. Some businesses are building their own tools, while others rely on bought-in or free software.

Among companies in the sector that have already adopted AI, 12.4% said they had developed AI programs in-house. A slightly larger 13.3% said they had purchased external software or ready-to-use solutions, while 12.6% said they were using free software.

The split suggests an early-stage market in which companies are still weighing cost, control and ease of implementation. For operators with limited internal technical resources, ready-made products may offer a quicker route, while larger groups may prefer systems tailored more closely to internal processes.

Next steps

The survey suggests more investment is likely in the near term, with many businesses planning to expand AI use over the next three months. The focus remains on internal operations rather than more ambitious transformation projects.

Some 20.6% of respondents said they planned to use AI to improve business operations. Another 12% said they intended to adopt it to develop a new product or service, while 10.3% planned to use it to provide products or services for customers.

Reservations remain, however, among both adopters and non-adopters. Of the companies already using AI, 11.8% said they were concerned about the level of adequate business knowledge surrounding the technology within their organisation, 11.5% cited ease of use and 5.4% pointed to affordability.

Among businesses that have not yet introduced AI, 4.9% said cost was the main reason for holding back. A further 3.6% said they had difficulty identifying a business use case.

David Jinks, Head of Consumer Research at Parcelhero, said the latest figures show a marked change in uptake.

“The number of transport & storage firms now reporting they are making use of AI is still surprisingly small: 72.9% admit they are not yet using it. However, there has been a sharp jump in uptake since last December, when a frankly shocking 83.9% of transport & storage firms said they weren’t using the technology. In other words, 27.1% of companies in the sector are now using AI, an increase of 11 percentage points.

“Incidentally, that 72.9% of transport & storage sector firms not yet using AI is exactly the same as the number of manufacturing sector companies that haven’t yet adopted the technology, and only slightly more than the 67.7% of retailers yet to take the plunge. That means transport & storage firms are not lagging notably behind equivalent sectors in their uptake of AI.

“The data gives a fascinating insight into the areas transport & storage businesses are focusing their AI use on, what impact they think it will have on their business, and where they see their AI investment focusing in the future.

“29.8% of transport & storage companies that have adopted AI say they are using it to improve business operations, 15.7% are using it to provide or personalise products or services, and 10.2% to explore new markets.

“Of course, adopting AI has an impact on businesses in terms of training and work practices. Some 28.5% of firms in the sector are training or retraining their existing staff in the use of AI. Contrary to recent headlines from some industries, it does not look as if the increased use of AI in transport & storage will lead to reduced headcount. In all, 31.3% of companies now adopting AI said there would be no change in workforce numbers, and the number reporting that it would definitely reduce headcount was so small it did not register in the figures.

“Predictably, the roles transport & storage companies said have been most affected are data analysis (16.4%), admin (11.3%) and creative/design roles (11%).

“Whether to develop AI in-house or outsource or use off-the-peg AI solutions is a question many companies have been considering. Some 12.4% of transport & storage businesses that have already adopted AI say they have developed AI programs in-house, while 13.3% have purchased external software or ready-to-use solutions and 12.6% are using free software.

“Many more transport & storage companies are planning to adopt AI technologies in the next three months. Some 20.6% plan to use it to improve business operations, 12% plan to adopt it to develop a new product or service, and 10.3% to provide products or services for their customers.

“However, a number of companies in the sector still reported reservations about the new technology. Of those already using it, 11.8% are concerned about the level of adequate business knowledge surrounding AI within their organisation, 11.5% about its ease of use and 5.4% about its affordability.

“For companies that have not yet adopted AI, 4.9% said cost was the main reason they have not yet taken the plunge, while 3.6% said they had difficulty identifying a business use case.”



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Business & Technology

New Banbury pottery cafe enjoys successful opening weekend

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Blossom Pottery Cafe opened on Friday, August 14 at 18 South Bar, bringing a new artistic opportunity to coffee, tea and cake lovers in the town.

Opening the cafe was a long-standing dream of owner Wendy, who began pottery as a personal hobby and gradually developed the idea of creating a space where people of all ages can enjoy the peaceful pass time.

Blossom Pottery Cafe BanburyPottery painting sessions of bisque fired pieces are hosted daily (Image: Blossom Pottery Cafe)

With every table full on opening weekend and dozens of beautiful pieces newly painted by guests, the owner said her ‘heart is so full’ to see the dream realised.

“So grateful to see so many of you coming to support us on our opening day,” she shared. “Thank you so much.”

Blossom Pottery Cafe BanburyOwner Wendy said her ‘heart is so full’ after the support shown during the opening weekend (Image: Blossom Pottery Cafe)

Wendy earlier said: “We’re incredibly excited to be opening Blossom Pottery Studio & Café and bringing something new to Banbury.

“We hope it becomes a place where people can take a break from their busy lives, enjoy being creative, and make lasting memories with family and friends.

Blossom Pottery Cafe BanburyCustomers who visited during the opening weekend got free cupcakes (Image: Blossom Pottery Cafe)

“The support we’ve received from the local community has been amazing, and we can’t wait to welcome everyone through our doors.”

As part of the grand opening, all customers who visited during the opening weekend or made a pottery painting booking within the next three months received a free cupcake from the cafe.

Blossom Pottery Cafe hosts family-friendly pottery painting sessions from 10am each day, with normal cafe opening hours 8am to 5pm.





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Apprentices say AI is reshaping tech skills demand

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Atos highlighted the views of three apprentices entering the technology industry, focusing on apprenticeships as a route into tech as artificial intelligence reshapes workplace skills.

All three work as First Line Service Desk Apprentices and described a jobs market in which technical knowledge alone is not enough. Alongside coding and troubleshooting, they said communication, customer service, problem-solving and adaptability have become central to early careers in IT.

Kyle Brady said he moved into an apprenticeship after studying physics, maths and computer science at A level, then spending time in temporary work, including as a forklift driver, while building his technical skills independently. The apprenticeship, he said, offered a way to gain workplace experience while continuing to learn.

His account points to a common hurdle for new entrants: gaining practical experience before securing a first role. Brady said that challenge shaped his view of what employers value in technology jobs.

“After completing my A levels in physics, maths and computer science, I knew I wanted a career in technology. I’ve always enjoyed solving problems and understanding how things work, but I found it difficult to get my foot in the door. I spent some time in temporary jobs, including as a forklift driver, while building my technical skills in my own time. When the opportunity to start an apprenticeship came along, it felt like the perfect way to gain real workplace experience while continuing to learn.

“One of the biggest things my apprenticeship has taught me is that a career in tech is about much more than technical knowledge. Working on the helpdesk has shown me how important communication, customer service and problem-solving are. Being the first point of contact for users has completely changed how I see the industry and helped me develop skills I never realised I’d need. The experience has also shown me how quickly technology is evolving, especially with AI becoming part of more workplaces. That means the ability to keep learning and adapting is becoming just as important as technical skills. My apprenticeship has helped me build that mindset while giving me hands-on experience with the realities of working in IT.

“It’s also opened up opportunities I wouldn’t have had otherwise. Learning about career paths in cybersecurity and data engineering has shown me the range of opportunities available and given me confidence about where my career could go next. I’d encourage anyone thinking about a career in technology to keep an open mind and not feel like university is the only route. Apprenticeships give you the chance to earn while you learn, develop practical skills from day one and build the confidence to adapt as technology continues to change. In an industry being transformed by AI, that real-world experience is invaluable,” Brady said.

Ryan Cresswell said he studied IT at college and games design at university before working in sales to strengthen his people skills. He later returned to technology, but said employers often wanted practical IT experience as well as qualifications.

His experience reflects a wider issue for people seeking entry-level technology roles. Employers often ask for evidence of workplace readiness even for junior positions, making apprenticeships one way to bridge the gap between education and employment.

“After studying IT at college and games design at university, I began working in sales to hone my people skills before returning to technology. One of the biggest challenges I faced while applying for jobs in tech was that employers liked my qualifications but wanted candidates with hands-on IT experience. That made it difficult to get my foot in the door.

“My apprenticeship has given me the opportunity to earn, learn and gain practical experience at the same time. It’s allowed me to develop my technical troubleshooting skills, but I’ve also learned a lot about communication, problem-solving and handling different types of people. My advice to anyone considering a career in tech is to explore the different paths available. In the past it felt like university was the only choice, but that’s no longer the case. Also, speak to people already working in the industry and stay curious. Apprenticeships are a great way to build skills, confidence and hands-on experience, whether working individually or in a team, while discovering what’s right for you. The most important thing is to keep learning and not be afraid to take a different path if the first one doesn’t work out,” Cresswell said.

Skills shift

Zainab Hussain said she chose an apprenticeship because it offered immediate workplace experience and a path into more senior roles without student debt. She said the role had helped her develop both technical and interpersonal skills, including troubleshooting problems and explaining complex concepts clearly.

Her comments underscore how apprenticeships are being framed by employers and trainees as an alternative to university for some digital roles. In this case, the appeal lies in earning while learning, building professional networks and gaining direct exposure to the daily demands of IT support.

“I’m naturally drawn to tech and have always been IT literate, so I knew it was the right path for me. It’s an industry that’s constantly evolving, and I wanted to be part of that. I chose an apprenticeship because it felt like the best way to gain real experience from day one, and it sets you up to move into higher roles faster than if you go to university. I also wanted to build a career in the industry without taking on student debt.

“My time at Atos so far has helped me develop both my soft and technical skills, such as how to troubleshoot problems and communicate complex concepts clearly. I’ve also had the chance to earn, learn and build my experience, all of which are helping prepare me for the next stage of my career. The apprenticeship path has given me valuable opportunities to network with co-workers from different career backgrounds and skill sets, which you wouldn’t get at uni. The workplace experience has been incredibly valuable, so if you’re interested in tech, I’d encourage you to go for an apprenticeship, explore every opportunity available and keep an open mind,” Hussain said.

Taken together, the three accounts point to a shift in the skills mix associated with junior technology roles. As AI tools become more common in workplaces, the apprentices said the ability to keep learning, work with users and adapt to changing systems is becoming as important as formal technical training.

All three also described apprenticeships as a practical answer to the experience barrier that can prevent candidates entering the sector. They framed the route as a way to gain income, training and exposure to real workplace problems at the same time, while opening paths into areas such as cybersecurity, data engineering and wider IT support.



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UK flight school collapsed into liquidation

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Liquidators have been instructed to wind down Go Fly Oxford, which provided lessons for commercial and private pilots licences.

Colin Wilson and Emma Mifsud, of Opus Restructuring & Insolvency, have been appointed as joint liquidators for Go Fly Oxford Ltd back in May 2025.

But new records filed by the liquidators have revealed an HMRC secondary preferential claim of £118,132.

Ten unsecured claims have been received by the liquidators totalling £60,314.

Further unsecured creditor claims estimated in the statement of affairs total £88,955, the published documents say.

(Image: Ed Nix)

Over the past year, liquidators say they investigated whether any recoveries could be made from directors or other parties, but concluded there were no further viable assets or claims.

Aircraft shown in the 2024 accounts at a book value of £238,181 had been sold before liquidation. The liquidators found the sales appeared to be at fair value and saw no basis for a claim over the transactions.

The aircraft sales happened about seven months before liquidation, outside the relevant period for a preference claim.

The aircraft were reportedly transferred to creditors and leased back so the company could continue trading.

A purchaser of a PA34-200 aircraft was said to owe £6,000. The liquidators received £4,980; the remaining £1,020 was treated as settled because the purchaser had paid a company liability instead.

Two employees were made redundant on 31 March 2025 and were given information to submit claims to the Redundancy Payments Service.

READ MORE: MOT centre and car shop collapses into administration

The flying school was based at Oxford Airport when it collapsed.

Its website, which has since been shut down, described the business: “At Go Fly Oxford we pride ourselves on offering a personal and tailored approach to pilot training.

“We know that people learn at different paces and in different ways, this makes catering for individual needs our main target.”

Oxford Airport’s main trade is pilot training. Flight schools at Oxford train pilots who go on to fly for more than 100 airlines in the UK and globally, including for British Airways.

Historically, the airport has been Europe’s foremost centre for professional pilot training with well over 40,000 students having started their careers there.

At one point, the airport’s runway was the busiest in the world with more than 235,000 movements a year (a take-off or landing) and up to 1,100 flights in a single day, its website says.

The business’ report says: “Over the course of 2025, the company will be complementing its Diamond DA40 fleet with a new fleet of Elixir aircraft, a safer and more efficient type of aircraft, which will provide a much reduced cost per flight hour.

“This, along with growth in enrolments and full utilisation of the European base will ensure the profitability of the business in the coming years.”





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