Business & Technology
Okta finds AI agent governance lags enterprise adoption
Okta has released its annual Businesses at Work report on identity management and AI governance, finding that most organisations are using AI agents without a comprehensive strategy to govern them.
The findings highlight a gap between board-level concern and operational controls as companies expand their use of autonomous systems. Globally, 99% of C-suite leaders view Identity and Access Management as important to AI adoption, while 58% identify AI agent governance and oversight as their top security concern.
Even so, 90% of organisations do not yet have a comprehensive strategy for governing autonomous agents. The report also found that 91% of enterprises surveyed are already using AI agents, although most remain in early or limited deployment stages.
The research drew on anonymised data from more than 8,000 enterprise integrations in the Okta Integration Network. It portrays businesses moving quickly to introduce AI-driven tools while control frameworks lag behind.
Governance gap
One of the clearest findings is the uneven treatment of AI systems compared with human users. Only 32% of organisations govern AI agents with the same level of scrutiny applied elsewhere, leaving a significant share of non-human activity outside established oversight processes.
That matters because non-human identities are becoming more common across enterprise systems. The report found that 42% of organisations now have widespread use of non-human identities, suggesting autonomous software is moving into routine business operations rather than remaining in isolated pilots.
Okta linked that trend to a broader rise in governance activity. Access requests per company increased 158% year on year and 1,140% over two years, indicating a sharp increase in the amount of access organisations are trying to monitor and manage.
Service account governance also rose quickly, with centrally managed non-human identities up 650% year on year. That suggests many businesses are laying the administrative foundations for more extensive use of automated systems, even if formal governance of AI agents remains incomplete.
Security pressure
The report also highlights a widening mismatch between the pace of threats and the pace of defensive upgrades. It says the threat landscape is accelerating 6.3 times faster than organisations are adopting high-assurance protections, creating what it describes as a phishing gap.
Credential-based attacks remain a central risk. They account for 60% of all security incidents and 88% of web application breaches, reinforcing the importance of login controls and authentication policies in reducing exposure.
At the same time, the data suggests companies are putting more effort into stronger authentication methods. FastPass phishing-resistant authentications grew 81% year on year, pointing to increasing adoption of passwordless and phishing-resistant approaches.
These shifts come as regulators and policymakers place greater focus on accountability in AI systems. For businesses operating in Europe, governance around access, authentication and oversight is likely to face closer scrutiny as AI compliance obligations take shape.
Regional stakes
The report places particular emphasis on EMEA organisations as they assess how identity controls apply to AI tools and agents. The issue is not simply whether businesses are adopting AI, but whether they can establish clear lines of control over systems that may act autonomously across applications and workflows.
Industry forecasts cited in the report point to further growth in this area. Gartner predicts that 40% of enterprise applications will feature task-specific AI agents by the end of 2026, up from less than 5% in 2025, suggesting identity governance questions are likely to spread well beyond early adopters.
That projection helps explain why senior executives are paying closer attention. More than half of C-suite leaders surveyed, 52%, said IAM is very important to AI adoption, up from 46% in 2024, indicating growing concern as AI moves deeper into day-to-day operations.
For Okta, the results underline a tension between adoption and control. Businesses appear willing to introduce AI agents into the enterprise, but many have not yet matched that rollout with the same governance discipline used for employees, contractors or conventional service accounts.
Matt Ellard, General Manager EMEA at Okta, said: “For organisations across EMEA, the challenge now is to make sure governance catches up with AI adoption. As AI agents take on more operational roles, identity is what gives businesses the visibility and control to deploy them responsibly.”
Business & Technology
Network Rail will not reopen Botley Road early despite completion
Gas network company SGN confirmed it had repaired three minor gas leaks and left the site on Monday, August 3, six days earlier than expected.
The leaks were discovered during excavation works last month and contributed to the pushing back of the road’s reopening date, yet again, to September 20.
The completion of the gas mains replacement marked a significant step forward in the wider Oxford Station improvement project, which was originally budgeted at £161 million but is now expected to cost at least £237 million.
The development prompted hopes that Botley Road, closed beneath the rail bridge since April 2023, could reopen earlier than planned.
However, Network Rail has moved to manage expectations, saying the project remains on course to meet its existing target date rather than finish ahead of schedule.
A Network Rail spokesperson said: “We’re pleased that SGN has completed its gas mains replacement work.
“While this is an important milestone, it doesn’t necessarily mean the overall project will finish early as some remaining work is dependent on access to the railway, which we have had to rearrange to enable the replacement of the gas main.
“Our focus remains on meeting our planned deadline of 20 September for reopening Botley Road to traffic.”
While the completion of the gas works removes one of the most recent obstacles facing the scheme, Network Rail says further work under the bridge and around the station is still needed before the route can reopen to traffic.
Business & Technology
40-year-old Oxfordshire gymnastics club at risk of closure due to heat
The club is currently struggling in the summer heat, and has launched a new fundraiser to keep its gymnasts safe.
The club, which is based at Grove House Barn near Warkworth in Banbury, launched the fundraiser so it could buy and install four air conditioning units to keep its space cool.
Currently, the club hopes to raise £7,000 through the appeal so it can buy four 10kW air conditioning units and cover all the installation costs.
So far, the club has raised £380.
Karl Wade, director of Wade Gymnastics, said the club has become “increasingly warm” during the summer months due to the rising temperatures.
READ MORE: Thames Water leakage targets are ‘not realistic’ says boss after pay rise
Wade Gymnastics at Grove House Barn in Banbury (Image: Google Maps)
“Despite our best efforts to keep doorways and shutters open, it becomes very uncomfortable for gymnasts to play and train,” Mr Wade said.
He added: “The safety of our gymnasts and coaches is always our utmost priority.
“Unfortunately, the risk of having to close the business during these hot spells is increasing and we need to have more effective ways of keeping everyone cool.
“An air conditioning system would allow the business to stay open during those extreme hot conditions and continue to provide classes for everyone who attends.”
The gym currently delivers classes seven days a week for around 900 people, which range from toddlers to athletes competing at national level.
The gym club was founded more than four decades ago by Ruth Wade and, for the past 20 years it has been based at its current facility.
Business & Technology
Solihull Council appoints ICS.AI for AI discovery phase
SOFIAH NICHOLE SALIVIO
News Editor
Solihull Council has appointed ICS.AI to deliver the first phase of an AI Transformation Discovery programme to examine how artificial intelligence could be used across several resident-facing services.
The 24-week programme will review opportunities in Adult Social Care, Children’s Services, Economy & Infrastructure, and Public Health. It is intended to help the council decide where AI could be used and where future spending should be directed.
In this first phase, ICS.AI will assess the council’s readiness for AI and identify use cases across the four service areas. The programme is expected to produce a prioritised shortlist of about 200 use cases, including 50 validated from a finance perspective, alongside a longer-term AI Transformation Roadmap.
The work is intended to create an evidence base before any wider implementation decisions are taken. Ethics, privacy, and safeguarding will be considered throughout the assessment process.
Discovery phase
ICS.AI will use its AI Target Operating Model framework to review Solihull’s current position across five dimensions before ranking opportunities. The outputs will be based on council-owned baseline data and reviewed by public sector specialists.
The approach reflects a broader pattern among local authorities exploring AI in service delivery while facing pressure to justify spending and manage risks around data use and public accountability. Councils have also been seeking clearer business cases before committing to larger technology programmes.
Solihull said the discovery exercise would support a measured approach to service modernisation. The authority wants to identify where AI could improve services for residents while also demonstrating value for money.
“We are committed to taking a well-considered and planned approach to modernising the services we provide. By building a strong evidence base for future decisions, this programme will help us understand where the greatest AI opportunities exist. We will then be able to prioritise those improvements that will deliver the greatest benefit for residents, while ensuring full value for the council,” said Councillor Dave Pinwell, Cabinet Portfolio Holder for Resources, Solihull Council.
Public sector focus
ICS.AI said the Solihull engagement builds on work it has carried out with more than 20 public sector organisations using its AI transformation and discovery assessments. Those organisations include Derby City Council.
The company focuses on AI projects for the public sector, where interest has increased as authorities look for ways to manage demand pressures in social care, public health, and other frontline services. At the same time, councils are under scrutiny to show that new technology investments are proportionate and supported by practical evidence.
Dwayne Johnson, Chief Local Government Officer at ICS.AI, said local authorities need stronger justification before committing funds. “Local authorities need confidence that every investment is backed by robust evidence and long-term value for residents. Solihull Council is taking the right approach by starting with a structured discovery programme that builds a clear understanding of priorities before decisions are made. By developing finance-validated business cases and a practical roadmap, the council can be more proactive in the decisions it makes,” he said.
The programme’s initial outputs are expected to give Solihull a ranked view of where AI could be applied across services, the level of organisational readiness, and which projects may warrant further consideration. This first phase is focused on identifying options rather than moving directly into deployment.
For local government leaders, that distinction is becoming increasingly important as councils test AI in areas that affect vulnerable residents and essential public services. In Solihull’s case, the work spans some of the authority’s most visible functions, including care services, children’s provision, public health activity, and parts of local infrastructure planning.
The council aims to use the findings to inform later investment decisions through finance-validated business cases and a practical roadmap for future priorities.
-
Business & Technology3 weeks agoHSBC UK & Visa test AI shopping with live payments
-
Business & Technology3 weeks agoValarian lands USD $50 million backing for sovereign AI
-
Business & Technology4 weeks agoMouser warns against viral hacks to cool overheating phones
-
Oxford News4 weeks agoNew romantasy bookshop attracts queues of customers
-
Business & Technology4 weeks agoSNP & Palantir launch AI tools for SAP transformations
-
Business & Technology4 weeks agoKane tops England influencer rankings after Mexico win
-
Traffic & Transport4 weeks ago‘I felt my spine and body split’: the woman who was hit by a child on a Lime bike – and denied compensation | Ebikes
-
Oxford News4 weeks agoDWP now checking bank accounts for Universal Credit and Pension Credit
